Novotel Phu Quoc Resort 5 stars

Name: Novotel Phu Quoc Resort | Phu Quoc Hotels | all.accor.com - ALL
Address: Sonasea Villas and Resort, Duong Bao Area, An Giang Province, Phu Quoc Special Zone, 91000-9200, VN
Telephone: +842976260999
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 531 reviews

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Sonasea Villas and Resort, Duong Bao Area, An Giang Province, 91000-9200 Phu Quoc Special Zone, Vietnam

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Novotel Phu Quoc Resort

Hotel that makes every moment matter

Novotel Phu Quoc Resort is a family friendly resort on Bai Truong Beach, featuring modern rooms and tropical bungalows with ocean views. Perfect for families and couples, it offers full facilities for relaxation, fun, and unforgettable island experiences.
« While staying at our Novotel Phu Quoc Resort, visitors can explore many of the island’s fascinating points of interest, such as the pepper and pearl farms, the famous night market, the gorgeous beaches and the lush Phu Quoc national park. »

Novotel Phu Quoc Resort is located on Truong Beach overlooking the Gulf of Thailand, best known for its resorts and white sandy beaches, and is one of the most beautiful islands of Vietnam. Our resort is a short 10 minutes from the International Airport. "On behalf of the entire team at Novotel Phu Quoc Resort, we are delighted to welcome you to our beautiful family-friendly resort. We are honored to have you with us, and we are committed to making your stay a memorable experience" Hotel Management

Phu Quoc is famed for luxury resorts and white sandy beaches. Stay at Novotel Phu Quoc Resort to enjoy beachfront comfort, clear waters and a relaxing tropical escape in Vietnam's top island destination.

Discover Novotel Phu Quoc Resort – a family friendly resort on Bai Truong Beach. Enjoy modern rooms and tropical bungalows with ocean views, pools, spa, and kids’ club — perfect for families, couples, and travelers seeking island comfort.

Jung Hyun Oh, Hotel Management

Hotel extras

"Located on Bai Truong, renowned for its stunning sunsets "
"Large choice of Bungalow types with option of private pool "
Highest quality seafood available our signature Restaurant.

Our accommodation(s)

Room

Superior Room, 1 Double Bed

4 pers. max
29 m² / 312 sq ft

Bedding 1 x Double bed(s)
Views: Garden View or Pool side

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Room

Superior room, pool View - 1 double bed

4 pers. max
29 m² / 312 sq ft

Bedding 1 x Double bed(s)
Views: Pool side
Most of the accommodation: Balcony

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Room

Superior Room, 2 Single Beds

4 pers. max
29 m² / 312 sq ft

Bedding 2 x Twin bed(s)
Views: Garden View or Pool side
Most of the accommodation: Balcony

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Room

Superior room, pool view - 2 twin bed

4 pers. max
29 m² / 312 sq ft

Bedding 2 x Twin bed(s)
Views: Pool side
Most of the accommodation: Balcony

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Room

Deluxe Double

4 pers. max
39 m² / 419 sq ft

Bedding 1 x Double bed(s)
Views: Garden View

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Room

Superior Double Ocean View

4 pers. max
29 m² / 312 sq ft

Bedding 1 x Double bed(s)
Views: Ocean/Sea view
Most of the accommodation: Balcony

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Room

Superior Twin Ocean View

4 pers. max
29 m² / 312 sq ft

Bedding 2 x Single bed(s)
Views: Ocean/Sea view
Most of the accommodation: Balcony

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Room

Family Room

4 pers. max
41 m² / 441 sq ft

Bedding 1 x Queen size bed(s) and 1 x Bunk bed(s)
Views: Garden View

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Room

Deluxe Twin, 2 Single Beds

4 pers. max
40 m² / 430 sq ft

Bedding 2 x Twin bed(s)
Views: Garden View

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Suite

Superior Suite, 1 Double Bed

4 pers. max
51 m² / 548 sq ft

Bedding 1 x King size bed(s)
Views: Garden View or Pool side or Sea side
Most of the accommodation: Balcony

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Bungalow

Deluxe Bungalow

4 pers. max
39 m² / 419 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Terrace

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Bungalow

Deluxe Bungalow with Private Pool

4 pers. max
39 m² / 419 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Private Pool or Terrace

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Bungalow

Deluxe Beachfront Bungalow with Private Pool

4 pers. max
57 m² / 613 sq ft

Bedding 1 x King size bed(s)
Views: Sea side
Most of the accommodation: Private Pool or Terrace

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Hotel location

Novotel Phu Quoc Resort

Sonasea Villas and Resort, Duong Bao Area, An Giang Province
91000-9200 Phu Quoc Special Zone
Vietnam

GPS:10.12892, 103.982711

+84 297 6260 999

+84 297 6260 888

PEARL FARM

Tourist attraction

Access: 4 km / 2.49 mi 10 min drive

Shuttle

Additional charge

Shuttle on call

NIGHT MARKET

Tourist attraction

Access: 11 km / 6.84 mi 20 min drive

Shuttle

Additional charge

Shuttle on call

FISH SAUCE FACTORY

Tourist attraction

Access: 13 km / 8.08 mi 25 min drive

Shuttle

Additional charge

Shuttle on call

CAU TEMPLE

Historic monument

Access: 13 km / 8.08 mi 20 min drive

Shuttle

Additional charge

Shuttle on call

PRISON OF PHU QUOC

Historic monument

Access: 20 km / 12.43 mi 20 min drive

Shuttle

Additional charge

Shuttle on call

PEPPER FARM

Tourist attraction

Access: 28 km / 17.4 mi 30 min drive

Shuttle

Additional charge

Shuttle on call

SAO BEACH

Beach area

Access: 19 km / 11.81 mi 25 min drive

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

FOOD EXCHANGE

Food Exchange offers indoor and al fresco dining with lush resort views. Enjoy Asian-European fusion cuisine - perfect for memorable gatherings with family, friends, or business partners

PHU QUOC SEAFOOD RESTAURANT

The Phu Quoc Seafood Restaurant offers the island's best catches for seafood lovers. A contemporary and intimate design invites guests to experience exquisite dining choices, all made from the highest quality ingredients found on Phu Quoc Island.

LOUNGE BAR

The Lounge Bar is a cozy space by the Resort's expansive pool, proposing a daily Happy Hour. A place to enjoy cocktails, spirits, tropical fruit drinks, snacks, and tasty dishes. Open from 6:30 to 00:00 am (last order at 11:30 pm).

OCEAN BAR

The Ocean Bar sits right by the stunning Truong Beach and the pool, proposing a daily Happy Hour. It's the perfect spot to watch the gorgeous island sunset as you sip a tropical cocktail or glass of wine. Open from 11:00 am to 6:00 pm

2 pools

Relax at Novotel Phu Quoc Resort's outdoor pools set in lush gardens by Bai Truong Beach. Enjoy ocean views, sun loungers, poolside service and a dedicated kids' poolperfect for families and couples seeking a refreshing island escape.

Fitness center

Novotel Phu Quoc Resort's well-equipped fitness centre has all the modern gym equipment and dedicated service you have come to expect at Novotel brand hotels.

Spa

In Balance Spa takes advantage of earth's best ingredients with natural AZIAL products to give you an amazing spa experience. An international standard masseuse team is ready to make your tropical island family vacation on Phu Quoc even more relaxing.

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Meetings & Events

Number of Meeting Room: 4
Surface of the largest room: 476 m² / 5123.616 sq ft
Maximum seats capacity: 500
Maximum capacity for banquets: 320

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 531 reviews

Mohamed R. B. A. R. Families - 6/2/2026 Confirmed reviews ALL

First and foremost, I have booked the shuttle bus days in advance with my name noting that there is a baby with me. But clearly the shuttle bus didn’t even wait for me. What’s the point of booking if the shuttle didn’t wait? End up, I’m with a baby, trying to find the bus and eventually giving up and taking alternative transportation. Very poor service from the hotel. In fact, that’s unbecoming of a 5* hotel. No updates, no alternatives provided. Just pure 1* hotel service. Next, when I arrived at the hotel which is passed 3pm. My room was not even ready. Staff was clueless as to what to do. I ended up waiting 30mins with a very tired baby. Staff did not even offered a welcome drink or anything for me in the mean time. Knowing there’s a baby especially in distress, typical hotel of a 5* calibre would provide alternatives or even a room that’s available even if it was upgrade given that it’s passed 3pm. This one did nothing. I wonder if Novotel is even a 5* hotel now. Goodness, stayed in multiple chains of Novotel across the globe but this is definitely my worst experience with the hotel. Seriously, this Novotel chain needs a severe upgrade in its customer service. Toilet is also very bad. Toilet door is heavy. What’s the point of a heavy toilet door? Water pressure keeps going up and down. Seeems like hotel needs a major upgrade here

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the shuttle service, we regret that you were unable to board despite the prior booking. Kindly note that the shuttle operates on a fixed schedule to accommodate all guests, and departures are required to be on time. We understand this may have been frustrating, especially when traveling with a young child, and have reminded our team to remain attentive to guest arrivals. Regarding your room, we apologize for the delay upon your arrival. While it was finalized within a short time, we acknowledge that it did not fully meet the expected readiness at check-in, and we regret any inconvenience caused. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phu Quoc Resort

Anirudh D. Families - 6/2/2026 Confirmed reviews ALL

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Aditi D. Families - 5/26/2026 Confirmed reviews ALL

Dear Valued Guest, Xin Chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phu Quoc Resort

Tshering N. L. Families - 5/8/2026 Confirmed reviews ALL

Everything about the hotel was satisfactory. I booked two rooms for me and my family. As an Accor plus member, I had lunch with 2 ppl and the first bill was given the discount. After about 20 minutes my family from the second room dropped in for lunch and I showed my card again and asked the restaurant to apply the discount for my family and bill it to my room while I wanted to go to the room for a change. However, a female staff kept insisting that I had to be present. So I came back to the restaurant in 10 mins before asking for the bill. She then insisted that I need to be eating with them even though she knew I had just finished lunch. Eventually I ended up ordering a French fries just to make sure I get my discount. This part of the trip was a bit disappointing. However, the rest of the staff were helpful and polite. And yes, I loved the sea food buffet they put up everyday! Wouldn’t mind returning!

Dear Valued guest, Xin Chào! We are very sorry to here that your experience was not good during your stay. We have shared your feedback with our concerned areas to ensure that this problems do not occur in future. Please do accept our sincere apologies for the inconvenience you encountered during your stay. Thank you for the sharing your feedback and we are looking forward to see you again. Sincerely, Novotel Phu Quoc Resort

Sucher K. Families - 5/8/2026 Confirmed reviews ALL

Dear Valued Guest , Xin Chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding your concern about insect bites, please be assured that we maintain a strict preventive pest control program in partnership with a licensed professional provider. We have not received any similar reports in this room prior to or following your stay, including from subsequent guests. Nevertheless, your feedback remains very important to us, and we have arranged for a detailed inspection by pest control specialists to be conducted immediately after the current guest departs, as part of our ongoing commitment to cleanliness and guest safety. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phu Quoc Resort

Web-users rating

Other web-users rate our hotel

1,018 reviews 9/10 Location
1,079 reviews 6.8/10 Room
1,252 reviews 7.3/10 Service
69 reviews 3.6/10 WiFi
658 reviews 8.6/10 Breakfast
556 reviews 8.8/10 Pool
448 reviews 7.1/10 Cleanliness
393 reviews 6.4/10 Comfort

226 reviews 9.2/10 Location
204 reviews 6.7/10 Room
237 reviews 7.2/10 Service
7 reviews 2.5/10 WiFi
154 reviews 8.1/10 Breakfast
125 reviews 8.7/10 Pool
87 reviews 7.3/10 Cleanliness
16 reviews 9.4/10 Wellness Area

111 reviews 8.7/10 Location
109 reviews 7/10 Room
137 reviews 7.7/10 Service
5 reviews 1.7/10 WiFi
72 reviews 8.7/10 Breakfast
68 reviews 8.6/10 Pool
63 reviews 8.3/10 Beach
42 reviews 7.6/10 Cleanliness

26 reviews 9.1/10 Location
26 reviews 6.5/10 Room
25 reviews 7.6/10 Service
14 reviews 8.7/10 Pool
14 reviews 8/10 Amenities
13 reviews 8.5/10 Beach
13 reviews 8.5/10 Breakfast
9 reviews 7.7/10 Value

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Novotel Phu Quoc Resort, check-in starts at 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Phu Quoc Resort regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.