Novotel Phu Quoc Resort 5 stars

Customer review rating (ALL Rating) 4.5/5 554 reviews

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Novotel Phu Quoc Resort - Image 1
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Sonasea Villas and Resort, Duong Bao Area, An Giang Province, 91000-9200 Phu Quoc Special Zone, Vietnam

Description

Hotel extras

  • "Located on Bai Truong, renowned for its stunning sunsets "

  • "Large choice of Bungalow types with option of private pool "

  • Highest quality seafood available our signature Restaurant.

Our accommodation(s)

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Hotel location

Novotel Phu Quoc Resort

Sonasea Villas and Resort, Duong Bao Area, An Giang Province
91000-9200 Phu Quoc Special Zone
Vietnam

GPS:10.12892, 103.982711

Telephone
Fax +84 297 6260 888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  554 reviews

Customer review rating 5.0/5

Jesper K. Families - Confirmed reviews ALL

This was our second stay, at this lovely resort within a year. This time we also stayed in a Deluxe twin, as we are 2 adults and two kids (9&11), so we needed two large beds, to stay in the same room. Room was clean and well maintained. We had booked it as All inclusive, which for us is a good value, as the kids can help them self, get what they want at any time. Good quality of foods and drinks. Out favorit restaurant was the seafood restaurant, where there is quiet and good space. I would like to point out, that every member of the staff, we meet on this resort, was smilling and very welcoming. If we ever xome back to Phu qouc, this resort will again, be our base! Thanks a lot, for letting us stay once again!!!

Customer review rating 4.5/5

Rajiv P. Couples - Confirmed reviews ALL

food variety , breakfast sr press room size all very good. keep it up. bm.

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Customer review rating 3.0/5

Pavel F. Families - Confirmed reviews ALL

Location is good, pools are good, restaurants are nice. Bud having not soundproof door to a neighbor apartment is no go.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phu Quoc Resort Management Team.

Customer review rating 3.5/5

Dag S. Couples - Confirmed reviews ALL

We are very happy with our stay. Nice breakfast, friendly and smiley staff. The only negative is that most of the sunbeds on the beach need maintenance

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phu Quoc Resort Management Team.

Customer review rating 4.0/5

Siddharth K. Couples - Confirmed reviews ALL

The stay was excellent . Neat and clean rooms with decoration for honeymoon. Beach was very clean as well. Huge breakfast spread.

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Other web-users rate our hotel

  • 969 reviews 9.1/10 Location
  • 1,031 reviews 7/10 Room
  • 1,182 reviews 7.6/10 Service
  • 68 reviews 2.3/10 WiFi
  • 621 reviews 8.5/10 Breakfast
  • 540 reviews 8.8/10 Pool
  • 417 reviews 7.3/10 Cleanliness
  • 39 reviews 4.8/10 Bar

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