Mövenpick Resort Waverly Phu Quoc 5 stars

Customer review rating (ALL Rating) 4.4/5 1,350 reviews

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Description

Hotel extras

  • 305 family-friendly room options with private balconies or pool access, latest in-room comfort

  • 70 years of Mövenpick culinary heritage with a variety of restaurants.

  • A wide range of lifestyle and fun activities for families and friends.

  • 720 m2 Ballroom with column-free.

  • A haven of wellness with a total of 15 treatment rooms.

Our accommodation(s)

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Hotel location

Mövenpick Resort Waverly Phu Quoc

Ong Lang Hamlet, Cua Duong Village, Phu Quoc District
92000 PHU QUOC
Vietnam

GPS:10.283008, 103.924173

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,350 reviews

Customer review rating 2.5/5

Khaja I. B. N. Couples - Confirmed reviews ALL

One day i had to call 5 + times to ask them clean the room even after that rooms are not cleaned properly and after cleaning the bathrobes are missing and i informed then they provided towels then again called they provided and in the room it is clearly mention if something is missing they are chargeable and bath robes and towel are missing. Daily only 4 bottles are complementary but those are not provided at the starting of the day unless i call them. But rooms and amemities are out of the world one of the best in Phu quoc

Dear Mr. N., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to share your feedback about your stay experience with us. We apologize to hear of your disappointment about the service you received. It is never our intention to make any guest feel frustrated, and we are especially sorry for the lack of attention from our team. We have noted your observations for improvements to the cleaning service. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We truly regret that we didn’t meet your expectations this time, but we hope we might have another chance in the future to show you the genuine hospitality we are known for. Warm regards, Vi Do Guest Experience Manager

Customer review rating 4.0/5

Wong C. L. J. Couples - Confirmed reviews ALL

Would be better if more local food options are provided. Would appreciate if there are more pool/ beach activities for non-children. Also would suggest music to be played throughout the day

Customer review rating 4.0/5

Chan C. T. H. Families - Confirmed reviews ALL

Housekeeping did good job on room cleaning, however equal effort should be given to the cleanliness of public area and pest control. The building is not old, but some parts do look old and are broken, the shower is poorly sealed. It made the floor wet every single time I used it, I think housekeeping should had checked it and reported it to the maintenance team before releasing the room to guests. I suggest assigning the department heads to stay in hotel for one night every quarter to help spotting improvement areas in regards to service and facilities. Staff in restaurants are patient, well groomed and served us well even when the restaurant is full. However, some female staff at the reception and the concierge lack smiling faces and look stressed all the time. The free bus service to the airport is far below satisfactory. The bus is poorly maintained, it makes noises when the driver stepped on the brake. The worst part is the driver, his driving manner makes me feeling unsafe! I think the hotel outsourced this service to a third party and is poorly managed.

Dear Mr. Chan, Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to share your feedback about your stay experience with us. We are truly sorry to hear of your inconvenience about the room facilities, staff interaction, and transportation service. It is never our intention to make any guest feel unwelcome or frustrated, and we are especially sorry for the lack of warmth from our team. We have noted your observations and recommendations for improvements to the public areas cleanliness, pest control, room maintenance, and service that require improvements. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding, as the recommendations may require time to be implemented. Unfortunately, there is no way of recreating the past or reversing the unpleasant issue you experienced. However, we can assure you that we value your feedback, and your feedback has been utilized for proper training with our teams to improve both service and communication. We truly regret that we didn’t meet your expectations this time, but we hope we might have another chance in the future to show you the genuine hospitality we are known for. Warm regards, Vi Do Guest Experience Manager

Customer review rating 3.0/5

Michael D. B. L. Families - Confirmed reviews ALL

- needed to change room due to loud Aircon - new room was located in the 7th, where we had loud noise before 7 am every morning - probably service team prepping the restaurant upstairs (rolling service carts; clicking footsteps - unprofessional service in the restaurant - specifically gate keeper to the restaurant, no good morning, no smile, no please... In the restaurant 50% max of the staff was nice - Tet is no excuse for poor service, you also don't have a problem rasing prices. - food and beverage priced overall to expensive for what you get (the restaurant next door charged ~1/3 of the prices which way better taste

Customer review rating 1.5/5

Wing T. W. Y. Families - Confirmed reviews ALL

The room is a bit worn-out. The refrigerator is not working. No changing new towels everyday, and even the body wash/shampoo are used up but no refill. Out of tissue papers/facial papers and also no refill. The air-con seems not working well, there is no response even if we turn hi or low, the temp still stays the same.

Other web-users rate our hotel

  • 715 reviews 7.1/10 Location
  • 1,507 reviews 7.8/10 Room
  • 2,251 reviews 8/10 Service
  • 15 reviews 8.8/10 WiFi
  • 964 reviews 8.6/10 Breakfast
  • 677 reviews 6.8/10 Cleanliness
  • 589 reviews 8.8/10 Vibe
  • 51 reviews 8.5/10 Bar

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