Mövenpick Resort Waverly Phu Quoc

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Mövenpick Resort Waverly Phu Quoc

Customer review rating (ALL Rating) 4.5/5 454 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 305 rooms that feature the latest in-room comforts, bathtubs & showers, minibars.

  • Upper level floor rooms offer private balconies with stunning sea views.

  • 13 rooms at ground floor have terraces and private pool access.

  • Lifestyle & fun activities around the pool.

  • Sunset foot massage, Jacuzzi. Health & Wellness activities

Hotel location

Mövenpick Resort Waverly Phu Quoc

Ong Lang Hamlet, Cua Duong Village, Phu Quoc District
92000 PHU QUOC
Vietnam

Telephone +84 297 2699 999

Contact email

  • By plane

    PHU QUOC INT AIR At 21km / 13 miles - Shuttle free

GPS:10.283008, 103.924173

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

The Islander

The place for delicious food with live cooking stations and an international à la carte menu for meals throughout the day.

Our accommodation(s)

Overlooking the dazzling sunsets of Phu Quoc island from your private balcony at Mövenpick Resort Waverly Phu Quoc. The resort offers 305 rooms with state-of-art facilities and offers a tranquil and restful haven to escape busy city life. Let's enjoy your day & night with the spectacular view from private balcony overlooking to the sea at our Superior Sea view, family-fun time when stay in Deluxe Family or relax in the comfort of your spacious suite with the panoramic views of the ocean.

Our guest reviews

Our guest reviews for
Mövenpick Resort Waverly Phu Quoc

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  454 reviews

TripAdvisor Rating  5.0/5  213 reviews

Certificate of excellence 2022

Great stay

Customer review rating 5.0/5

Jo T. Couples - Confirmed reviews ALL

We loved the hotel , my husband had his birthday while at the hotel & the staff made him feel very special, Tam in the pool restaurant was amazing she set up candles for him , she was friendly & very accommodating , it was an amazing place

Dear T. J., We very much appreciate your comments regarding your stay at the Mövenpick Resort Waverly Phu Quoc. Happy belated birthday!. We are so glad you have choosing Movenpick to spend your's husband special occasion. It was entirely our pleasure. Our team members are very proud and passionate; and they are very excited when our guest makes the effort to recognize their efforts. Thank you again for sharing your experience, and for being our loyalty member of Accor. We look forward to welcoming you back again soon. Sincerely, Linh Dinh Guest Experience Manager

Relaxing place

Customer review rating 3.5/5

Long N. Families - Confirmed reviews ALL

Very nice place, well-taken care facilities, helpful and friendly staffs but foods and how foods are taken care can be improved further

Dear Phuoc Huynh Long N., We very much appreciate your comments regarding your stay at the Mövenpick Resort Waverly Phu Quoc. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcoming you back with us again soon. Sincerely, Linh Dinh Guest Experience Manager

Good Stay

Customer review rating 5.0/5

Khương Couples - Confirmed reviews ALL

The toilet is terrible smell

Dear Le H., We very much appreciate your comments regarding your stay at the Mövenpick Resort Waverly Phu Quoc. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Dinh Guest Experience Manager

Great place service needs work

Customer review rating 3.5/5

David L. Couples - Confirmed reviews ALL

A great hotel if a little isolated however the staff could benefit from a little more support training. We were the only guests around the pool through they day, outnumbered by staff, but needed to chase for drinks etc. DONT ALLOW PERSONAL PHONES/DEVICES DURING WORK HOURS!

Dear l. D., We very much appreciate your comments regarding your stay at the Mövenpick Resort Waverly Phu Quoc. It is always a pleasure to receive positive feedback but also to address on the issue that arose during your stay, as we continuously strive to improve our service. Thank you again for sharing your experience, and hope we have another chance to welcoming you back with us in the future, so that we can tailor-make your stay. Sincerely, Linh Dinh Guest Experience Manager

Customer review rating 4.0/5

Scott L. Couples - Confirmed reviews ALL

Nice view and service

Dear l. Y., We very much appreciate your comments regarding your stay at the Mövenpick Resort Waverly Phu Quoc. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and for being a loyalty Gold member of Accor. We look forward to welcoming you back with us again soon. Sincerely, Linh Dinh Guest Experience Manager

Great Family Retreat

Customer review rating 5.0/5

Benjamin Families - Confirmed reviews ALL

Had an amazing time in Phu Quoc at the resort. Beautiful hotel, sizeable rooms and wide buffet spread

Dear Lee K., We very much appreciate your comments regarding your stay at the Mövenpick Resort Waverly Phu Quoc. It is always a pleasure to receive positive feedback., especially when you have enjoyed your stay with us and our service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Dinh Guest Experience Manager

A bit far off, but excellently managed

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Hotel is in fantastic condition, management is very present throughout the day. Lovely pool, clean beach and garden, friendly staff, airport shuttle, large selection of food.

Dear Felix Felger S., We very much appreciate your comments regarding your stay at the Mövenpick Resort Waverly Phu Quoc. It is always great to receive positive feedback, especially when you have had an amazing holiday at our beautiful resort. Thank you again for sharing your experience, and for being our Loyalty member of Accor, we look forward to welcoming you back with us again soon. Sincerely, Linh Dinh Guest Experience Manager

Beautiful hotel with kind staff

Customer review rating 5.0/5

Linh Families - Confirmed reviews ALL

I have excellent time in Movenpick Hotel. And I will come back Movenpick Hotel next time if I choose Phu Quoc for holiday

Dear Vu T., We very much appreciate your comments regarding your stay at the Mövenpick Resort Waverly Phu Quoc. It is always a pleasure to receive positive feedback. We are pleased to know that you have a memorable stay at our beautiful resort. We would love to welcoming you back again on your next stay so that we can tailor-make it an unforgettable one. Thank you again for sharing your experience, we look forward to see you soon. Sincerely, Linh Dinh Guest Experience Manager

Great stay, beautiful resort

Customer review rating 5.0/5

Quyen Friends - Confirmed reviews ALL

We had a great stay with the room upgrade. Thanks to reception team. Restaurant staff is very attentive. We will be back. Thank you for your amazing hospitality

Dear Nguyen T., We very much appreciate your comments regarding your stay at the Mövenpick Resort Waverly Phu Quoc. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Dinh Guest Experience Manager

Cool resort highly recommended

Customer review rating 4.5/5

Nguyen D. Families - Confirmed reviews ALL

The services and atmostphere are better than others especially Vin. Nicer and helpful staffs, swimming pool is clean. The chocolate hour offered daily is cool enough for family. If possible, should not charge 40k/turn for going to the center, it’s should be free to compite with other hotels’ offer.

Dear D., Duy Nguyen We very much appreciate your comments regarding your stay at the Mövenpick Resort Waverly Phu Quoc. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Dinh Guest Experience Manager

Not very good

Customer review rating 2.5/5

Tony Couples - Confirmed reviews ALL

The room was very stink (rotten fish) I called the room service ( they just came and praying oil)

Dear Phan V., Thank you for taking the time to tell us about your experience at the Mövenpick Resort Waverly Phu Quoc. I am sorry for the inconvenience caused during your stay. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linh Ding Guest Experience Manager

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

I am not really satisfied with the savory dishes in the breakfast buffet. I am also not really happy about the view of the seaview room. In addition, I think the receptionist should serve guests immediately when the guest arrives at the checkin counter instead of letting me wait for them to talk privately a few minutes.

Dear Le T., We very much appreciate your comments regarding your stay at the Mövenpick Resort Waverly Phu Quoc. It is always a pleasure to receive feedback from our guest to address any issues that arose during your stay, so that we can take action to prevent this occurrence in the future . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Dinh Guest Experience Manager

Good food and accomodation

Customer review rating 4.5/5

Mona C. Couples - Confirmed reviews ALL

My experience with Movenpick Phu Quoc was great from the beginning (the security team greetings, support from everyone) One issue is that I had arrived at the out time, I want to talk to a receptionist helping me to keep my back with laptop inside. Sadly everyone keeps showing me to go to the next counter since all are doing the checkout. Finally, I need to say that "I'm not checking in at this time, I just want to ask something" to get their assistance. Not just that, the lady told me "sorry we do not keep valuable things here" and do not offer any other solutions. It was quite a bad impression though and I was in shock. I approached the bell counter and get well assisted by the bell team and Duty Mr.Trung. Besides that, others' experience was really good, I feel warm and welcome during the stay. The food was fantastic (except for the ice cream), room is clean everytime we back from our breakfast.

Dear Tu Nguyet C., We very much appreciate your comments regarding your stay at the Mövenpick Resort Waverly Phu Quoc. It is always a pleasure to receive positive feedback, but also to address the issue that arose. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Dinh Guest Experience Manager

Good stay

Customer review rating 4.5/5

Minh Couples - Confirmed reviews ALL

i hope that Movenpick have more time slot for shuttle bus airport transfer

Dear Pham T., We very much appreciate your comments regarding your stay at the Mövenpick Resort Waverly Phu Quoc. It is always a pleasure to receive positive feedback. Please rest assured that we always do our best to ensure our guest's requirement is accommodated. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope to welcoming you back for your next stay again. Sincerely, Linh Dinh Guest Experience Manager

too short for 9 days

TripAdvisor rating 5.0/5

QNgNg TripAdvisor review

the last place before lockdown became the first place welcoming our return. Philippe and Trung did better than best to keep us happy and safe. Again we were upgraded to Villa- Awesome. The breakfast had some improvement. Everything is clean. Staff members know what they should do to make accor members surprised and pleasant. A special thank to F&B Team Tung, SanSan, Bich, Jasmine, Quoc, Tin, and others for treating us in the way luring our future return. The beach guard Duy was very attentive and doing the good job to keep every kid safe. I am missing the kayak, spas. hope the December say would be that excellent.

Dear QNgNg, Thank you very much for taking time to share your experience and choosing Movenpick Resort Waverly Phu Quoc. We are glad to learn that your family had a relaxing stay, and also pleasure to read that you satisfied with villa, service. Please rest assured that your valued comment is shared to Mr. Philippe, San, Bich, Tung, Jasmine, Quoc, Tin and Mr. Duy. That motivates us to strive continuously to enhance our resort facilities and customer service. Thank you very much again for taking time to share your experience. We look forward to welcoming you for another wonderful stay! Kind regards, Trung Nguyen Front Office Manager

Fantastic time at Phu Quoc

TripAdvisor rating 5.0/5

Pelle N TripAdvisor review

We had a fantastic time at Mövenpick Resort Waverly Phu Quoc The hotel is new and very nice, no construction or disturbance that is common on the island. the hotel is located a bit from town, but we like that as the beach is very nice and peaceful. You can walk in both directions without any disturbance on the fantastic beach, just fantastic.

Dear Pelle N, Thank you very much for choosing Movenpick Resort Waverly Phu Quoc, and taking time to share your experience. We are truly happy to learn that you had fantastic stay with us. Please rest assured that i shared your kind comment to whole team members. This is an inspired motivation for us to continuously enhance guest experience and resort facilities. We look forward to welcoming you back again in the near future for another fantastic experience. Kind regards, Trung Nguyen Guest Experience Manager

Good Stay, Good Services

TripAdvisor rating 5.0/5

huynhcanh381 TripAdvisor review

Great vacation with Movenpick Resort Waverly Phu Quoc. Luxurious room, clean. Great staff and service. Restaurants and appetizing dishes. Thank you Mr. Philippe, Ms. Mia and Resort. I will comeback again in the near future

Dear huynhcanh381, Thank you very much for choosing Movenpick Resort Waverly Phu Quoc as your preferred destination and taking time to share your experience. We are truly delighted to know that you had a god stay and like the room and our service. It is our commitment to provide excellent service to all of our guests. Your kind compliments of Ms. Mia, and Mr. Philippe will be shared with them as it will be a great motivation for them to strive continuously for the best service. We look forward to another opportunity to welcoming you again in the near future. Best regards, Trung Nguyen Guest Experience Manager

Absolutely amazing stay!!

TripAdvisor rating 5.0/5

Duong N TripAdvisor review

My trip alone to Phu Quoc island for the very first time did not feel alone at all, thanks to the warm hospitality by the friendly team of Mövenpick Resort Waverly Phu Quoc. I would say every staff I encountered was very nice and attentive when it comes to service delivery! Special mention to Thang at the reception for a lovely welcome, Ryder & Rita in the restaurant for a nice chat & taking care of me when I visited the restaurant. Also, I love the breakfast buffet with a variety of foods including Western and Asian cuisine. Breakfast view is another plus of this resort!! Last but not least, since I booked the deluxe family room, it is huge and comfortable. The view from the room is second to none!! You would feel totally safe and clean when staying here. The resort also smells like heaven :) I really missed that scent now! Definitely I will come back with my family next time. Thank you Mövenpick Resort Waverly Phu Quoc!

Thank you very much for taking the time to leave us such an amazing review! We have a great team that are very passionate about taking care of our guests and they always love to hear such feedback, especially when you mention their efforts by name :-) Hopefully we can welcome you back again soon....so you can enjoy our warm hospitality again! Wishing you a great week ahead. Regards, Clay Clayton Resort Manager

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