Mövenpick Resort Waverly Phu Quoc 5 stars

Customer review rating (ALL Rating) 4.4/5 1,382 reviews

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Mövenpick Resort Waverly Phu Quoc - Image 1
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Ong Lang Hamlet, Cua Duong Village, Phu Quoc District, 92000 PHU QUOC, Vietnam

Description

Hotel extras

  • 305 family-friendly room options with private balconies or pool access, latest in-room comfort

  • 70 years of Mövenpick culinary heritage with a variety of restaurants.

  • A wide range of lifestyle and fun activities for families and friends.

  • 720 m2 Ballroom with column-free.

  • A haven of wellness with a total of 15 treatment rooms.

Our accommodation(s)

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Hotel location

Mövenpick Resort Waverly Phu Quoc

Ong Lang Hamlet, Cua Duong Village, Phu Quoc District
92000 PHU QUOC
Vietnam

GPS:10.283008, 103.924173

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,382 reviews

Customer review rating 1.0/5

Kwok Y. H. Friends - Confirmed reviews ALL

Everything start with the front desk didnt find my booking in the system, and keep me waiting. They reject to help me make calls with the travel agent website, what am I supposed to do without a local contact here, they are totally not helpful. It's still fine, we make a new booking upon arrival. With a much more expensive price, the room is located at the end of the corridor, with the smelly rubbish dropping every afternoon. The second day we get in, the room is clean but you can easily find stains in the towel and bedsheet. We spend only two nights there, which totally ruin my holiday with my friend. By the way, we heard that the food is amazing there. So we have order the rooms service for a dinner-supper. The food is absolutely ridiculous and unacceptable. The medium rare steak becomes all done. The fish is fully dried and cheey. The fried is reheated.

Customer review rating 0.5/5

Tal N. Business - Confirmed reviews ALL

Dear Ms An and hotel team Thank you for your email. I am very sorry to write this disappointing email to you. as owner of a travel agency that stays and works with Accor hotels all over Vietnam. I just arrived here from Fairmont Hanoi, Pullman Hanoi, Novotel Nha Trang and Pullman Phu Quoc. I would like to share with you my worst experience in my Accor stay and membership, today at your hotel. I arrived at 5 pm - got to my room at 6:40 pm - unbelievable long time just to get to the room. Your welcome area for Accor members is so poor - next to a cheap souvenir shop window - messi and unwelcoming. welcome desk and feel - like stepping to the reservation office in back of the house - not a 5 star hotel value member. we arrived at the lounge - i couldn't hear myself and couldn't do business talk - as i needed - so i couldn't enjoy any of the drinks or food at 5:20 pm - i thought that i'm in a kids club - not a business lounge. going to the next building to my room on the 8th floor - both keys do not work - trying to call reception for the assistant - 20 minutes process of calling and waiting at the door - so I gave up and walked back down for assistance. I used here 3 of my suite upgrade vouchers that I could use in any other Accor hotel - enjoy my weekend - seems now as a total waste to my vouchers. stepping to the room - thank you for the nuts - please taste them, not fresh and Cashew can't be eaten. overall - sorry to express my worst experience of my Accor membership, here at Movenpick Phu Quoc. My request for an upgrade following this very bad experience was answered with an automatic answer about regulations, not even proper check or proper professional hospitality check to Accor Diamond members. Just to inform - i have never given negative feedback to any of the hotels I stayed - or any written feedback, I just enjoy the Accor service and hotels. Please share this email with the hotel GM. Thank you Mr N. Tal

Dear Mr. N., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We are sorry to hear of your disappointment about the service you received. It is never our intention to make any guest feel unwelcome or frustrated, and we are especially sorry for the quality of welcome amenities. We also would like to share that Altitude 8 is a Sky Bistro for a dining experience where we invited you to enjoy our GM Meet & Greet with drinks and canapés and dynamic music. An executive or business lounge is not available in our current operation. We have noted your observations and recommendations for improvements to the service. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding, as the recommendations may require time to be implemented. We truly regret that we didn’t meet your expectations this time, but we hope we might have another chance in the future to show you the genuine hospitality we are known for. Warm regards, Vi Do Guest Experience Manager

Customer review rating 4.0/5

Ian S. Couples - Confirmed reviews ALL

Excellent upgraded premium room with great views. Vast breakfast buffet.

Dear Mr. S., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It motivates us to do better to ensure that our guests have a warm and pleasant experience. We also would like to take this opportunity to address your concern about changing bed linens. As part of sustainable hospitality, to help save energy and water, bed linens are customarily changed after each stay. A changing bed card is set up in the room for guests to place it on the bed if they would like us to change the linens. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your beloved one again in the near future. Warm regards, Vi Do Guest Experience Manager

Customer review rating 3.5/5

Thanh H. N. Couples - Confirmed reviews ALL

It was a comfortable stay, however, the service needs to be improved a lot more. Check in and check out took too long to process. Staff did not make eyes contact to guests and did not greet the guest when encountered them.

Dear Ms. H., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. It is never our intention to make any guest feel unwelcome or frustrated, and we are especially sorry for the lack of warmth and efficiency from our team. We have noted your observations and recommendations for improvements to the check-in and check-out process. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We also appreciate your review and the compliments about our resort. It motivates us to do better to ensure that our guests have a warm and pleasant experience. We truly regret that we didn’t meet your expectations this time, but we hope we might have another chance in the future to show you the genuine hospitality we are known for. Warm regards, Vi Do Guest Experience Manager

Customer review rating 4.0/5

Stijn H. B. W. Families - Confirmed reviews ALL

We look back on our week in Phu Quoc and concluded it was OK, but not for us. Phu Quoc is a 'new' tourist destination, first time for us also. The hotel was fine, attractions nice, beaches clean and sea nice. Movenpick itself is big, well-organised, food is good, staff is friendly enough. Hotel was as good as full, all chairs in pool, beach , restaurant packed! However the crowd of other guests was the issue. I know this will sound bad, but we had issues with the entitled other guests that were poorly behaved towards staff and their behaviour. Examples: piling food high on their plates (there was no need too, food never ran out), parents taking 15-20 lollies from kid buffet away (it was refilled, but why take the liberty?), guests talking in their native language (refusing or not able to speak English) and then getting upset when the staff could not understand them, adults in the pool drinking alcohol, dancing, singing while in the shallow part where a play area was set up for kids. Loud DJ music was playing (organised by hotel) so cannot really blame guests, but location was not ideal and for me personally I don't need my kids being exposed to that. The conclusion was that the hotel was fine, but Phu Quoc caters to a certain crowd that comes for the relatively low price that wants to make full use of it leading to overall an unpleasant ambience. We will probably not return to Phu Quoc.

Dear Mr. W., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times, particularly when influenced by external outdoor factors. We apologize for the inconvenience you experienced and thank you for your patience in these matters. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

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