Nestled on a stunning stretch of Ong Lang Beach, Mövenpick Resort Waverly Phu Quoc is not just a resort, it is your family's island paradise. We understand the importance of creating a fun and relaxing environment for families of all sizes. That is why our resort offers everything you need for a memorable getaway. Our 305 beautifully appointed rooms boast soft, refreshing tones and natural touches, creating a welcoming space for everyone to unwind.
305 family-friendly room options with private balconies or pool access featuring the latest in-room comforts, bathtubs & showers, and minibars, hosting up to 02 children under 12 years of age. At Mövenpick Resort Waverly Phu Quoc, we make moments.
Phu Quoc, Vietnam's "Pearl Island" in the Gulf of Thailand, blends rugged natural beauty, luxury resorts, and deep local traditions. Whether you want action-packed adventure, cultural deep dives, or blissful white-sand escapes, its itinerary has it all.
At Mövenpick Phu Quoc, we are more than a resort; we are a destination of stories, nature, and connection. Our mission is to craft experiences you remember not just for how beautiful they looked, but for how truly wonderful they made you feel.
Claudio SCHIBLI, Hotel Management
Hotel extras
A tropical wellness haven with 15 treatment rooms and private beach access.
Family-friendly resort with Little Birds Club, pool, and daily kids' activities.
720 sqm grand ballroom with adjoining beachfront outdoor event space.
Complimentary shuttle to and from Phu Quoc International Airport
Complimentary daily Chocolate Hour for guests.
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
Superior King Room Garden View with Balcony
, Room 2 :
Superior Twin Room Garden View with Balcony
Room
Superior King Room Garden View with Balcony
Photo out of - Superior King Room Garden View with Balcony
Designed to inspire rest and relaxation. With calming color tones and contemporary decor, each room features a king-sized bed, an HD TV, bathtub & shower, amenities, a working desk, free Wifi, a minibar, and a private balcony overlooking to the garden.
Photo out of - Superior Twin Room Garden View with Balcony
Designed to inspire rest and relaxation. With calming color tones and contemporary decor, each room features two single beds, an HD TV, bathtub & shower, amenities, a working desk, free Wifi, a minibar, and a private balcony overlooking to the garden.
Photo out of - Superior King Room Sea View with Balcony
Designed to inspire rest and relaxation, our modern Superior King Room creates a feeling of home. Each room features a king-sized bed, HD TV, bathtub & shower, amenities, working desk, free WIFI, a minibar, Free airport transfer in shared shuttle and more
Photo out of - Superior Twin Room Sea View with Balcony
Designed to inspire rest and relaxation, our modern Superior Twin Room creates a feeling of home. Each room features two single beds, HD TV, bathtub & shower, amenities, working desk, free WIFI, a minibar, Free airport transfer in shared shuttle and more
Photo out of - Superior King Room with Direct pool Access
Private Balcony with access to Pool, Garden Views, free WiFi, Espresso Machine, Minibar, Bathroom with Separate Rain Shower and Bathtub, Free airport transfer in shared shuttle and free kids club access. Also enjoy the free chocolate hour daily.
Views:
Ocean/Sea view
Most of the accommodation:
Balcony or
Private Pool or
Terrace
Max. number of persons
4
Area
From
35 m²
/
376 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Mini-refrigerator
Free in Room Mineral Water
Bathroom
Bathroom Facilities
Accessible bathroom
Bathrobe
Bathroom products
Bidet
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Telephone in bathroom
Universal shaving plug
Media And Technology
Internet Facilities
Data port in room
Wireless internet in your room
High speed internetAdditional charge
Phone Facilities
Direct dial telephone
Tv Facilities
Satellite/cable colour TV
48'/122 cm screen
Flat screen
4K-UHD screen - Ultra-high-definition television
LCD screen - Liquid crystal display
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Room interior entrance only
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Comfort Features
Blackout curtain
Hair dryer
Opening windows
Slippers
Turn Down Services
Electric Facilities
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Air cooling system
Working Area
Adjustable desk lamp
Business Desk
Safe large enough to accommodate a laptop
4 pers. max
35 m²
/
376 sq ft
Bedding
1 x King size bed(s)
Views:
Ocean/Sea view
Most of the accommodation:
Balcony or
Private Pool or
Terrace
Perfect option for the family, this spacious rooms offers two queen-sized beds, large working desk, HD television. Espresso Machine, free airport shuttle, daily chocolate hour, free access to Kids club, Gym, Pool and beach.
Stunning panoramic view of beach and ocean makes this room more romantic, the room offers separated bedroom & living room, HD television, Espresso Machine, free airport shuttle, daily chocolate hour, free access to Kids club, Gym.
The place for delicious food with live cooking stations and an international à la carte menu for meals throughout the day.
Aura Beach Club
Photo out of - Aura Beach Club
Aura Beach Club located on a beautiful sun-soaked stretch of sand in Ong Lang Beach, is a destination for good vibes!
Here, memories are shared over delicious tapas, innovative drinks, and soulful soundtracks. Join us for perfect island days!
Cooking style
Regional
Capacity
160
Ong Lang Hamlet, Cua Duong Village, Phu Quoc District, 92000 Phu Quoc, Vietnam
Aura Beach Club located on a beautiful sun-soaked stretch of sand in Ong Lang Beach, is a destination for good vibes!
Here, memories are shared over delicious tapas, innovative drinks, and soulful soundtracks. Join us for perfect island days!
ALTITUDE 8 - SKY BISTRO
Photo out of - ALTITUDE 8 - SKY BISTRO
Perched on the 8th floor of Mövenpick Resort, enjoy panoramic views and an exclusive, high-quality dining experience. From peaceful mornings to intimate, sophisticated evenings. Your sky-high retreat!
Cooking style
Bistro
Capacity
40
Other informations
Services
Terrace
Exceptional View
Musical Atmosphère
Payment
Cash
Credit card
Cheque
Apple Pay
Contactless
Other
Wine and other drinks information
Cocktail
Wine by the glass available
Soft drinks
Voss Sparkling
Digestifs
Perched on the 8th floor of Mövenpick Resort, enjoy panoramic views and an exclusive, high-quality dining experience. From peaceful mornings to intimate, sophisticated evenings. Your sky-high retreat!
Page out of
Waverly Lounge
Photo out of - Waverly Lounge
The Lobby Lounge is the perfect choice for a mid-morning coffee or afternoon tea. A selection of traditional Vietnamese teas, coffees, refreshing drinks, cakes and pastries are available.
The Lobby Lounge is the perfect choice for a mid-morning coffee or afternoon tea. A selection of traditional Vietnamese teas, coffees, refreshing drinks, cakes and pastries are available.
POOL BAR
Photo out of - POOL BAR
Make yourself comfortable on our sofas or at the terrace by the pool and enjoy your favorite drinks
Make yourself comfortable on our sofas or at the terrace by the pool and enjoy your favorite drinks
Ice-cream Parlor
Photo out of - Ice-cream Parlor
Indulge in the delights of delicious freshly made ice cream; just what you need on a hot summer's day. Stop by the Ice Cream Parlor at Waverly Lounge and enjoy summer at its best!
Indulge in the delights of delicious freshly made ice cream; just what you need on a hot summer's day. Stop by the Ice Cream Parlor at Waverly Lounge and enjoy summer at its best!
2 breakfasts
Photo out of - Breakfast
Room service
Services
Hot Breakfast
Cold breakfast
Restaurant
Room Service
Buffet
Start the day the right way with our extensive buffet breakfast which combines traditional Asian recipes with all you would expect from an international buffet. Don't miss out on our signature Mövenpick healthy shots or the Vietnamese Banh Mi.
Opening hours
Monday
-
-
Tuesday
-
-
Wednesday
-
-
Thursday
-
-
Friday
-
-
Saturday
-
-
-
Sunday
-
-
-
Subsequent opening hours
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
The Islander
Pool
Photo out of - Pool
Aura Pool
Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation
Pool features
Outdoor pool
Fitness center
Photo out of - Fitness center
Stay fit and continue your workout routine at Elements Fitness, equipped with the latest exercise machines. It's the ideal place to start the day or to re-boost yourself after a busy day around the island.
Elements Fitness
Stay fit and continue your workout routine at Elements Fitness, equipped with the latest exercise machines. It's the ideal place to start the day or to re-boost yourself after a busy day around the island.
Location
On site
Stay fit and continue your workout routine at Elements Fitness, equipped with the latest exercise machines. It's the ideal place to start the day or to re-boost yourself after a busy day around the island.
Spa
Photo out of - Spa
Additional charge
Calm your mind and indulge in the tranquility of the surroundings. Our Elements Spa has 15 treatment rooms available for your pleasure, as well as a whirlpool, steam room and sauna.
Location
On site
Accessibility
Accessible service
Opening hours
Monday
-
-
Tuesday
-
-
Wednesday
-
-
Thursday
-
-
Friday
-
-
Saturday
-
-
-
Sunday
-
-
-
Subsequent opening hours
Other informations
Services
Spa Treatment
At your disposal
Towels available
Bathrobe available
Access & security
Wheelchair access
Calm your mind and indulge in the tranquility of the surroundings. Our Elements Spa has 15 treatment rooms available for your pleasure, as well as a whirlpool, steam room and sauna.
Great location with nice beach and very nice swimming pool. We appreciated great restaurant and pool bar with wide range of drinks and meals, incl. vegetarian meals and kids menu. Everything was delicious, breakfasts were excellent. Our suit was absolutely perfect and in-room service as well.
Customer review rating 5.0/5
Laura M. S.
Families
-
Confirmed reviews ALL
We stayed here for a second time as a family of 4 and cannot fault the resort. It has everything for a perfect family holiday. The staff are fantastic and facilities are amazing. We are already planning our next trip back!
Customer review rating 5.0/5
Kirsten E. W.
Families
-
Confirmed reviews ALL
Wonderful resort and very friendly professional staff!
Customer review rating 4.5/5
Yan K. G.
Solo
-
Confirmed reviews ALL
It was a very good experience from the moment I booked this resort. I received prompt replies within 15 minutes whenever I sent emails asking about location, informations of transports etc.
As this is my first visit to Phu Quoc, I certainly feel comforted with the heart warming gestures of the responses I received.
Customer review rating 4.5/5
Gei Y. L.
Families
-
Confirmed reviews ALL
酒店提供免費機場接送非常方便，Airport Representative Victor is cheerful and polite. He let us feel welcomed. The driver is also very nice. He helped us to take the luggage to the car and carefully helped my mother. Overall the staff at the hotel are very nice. The swimming pool and beach are beautiful. The breakfast is really good, especially the Vietnamese coffee and Mocha latte. I will stay at Movenpick again if I go to Phu Quoc.
Customer review rating 5.0/5
Laura M. S.
Families
-
Confirmed reviews ALL
We stayed here for a second time as a family of 4 and cannot fault the resort. It has everything for a perfect family holiday. The staff are fantastic and facilities are amazing. We are already planning our next trip back!
Customer review rating 5.0/5
Kirsten E. W.
Families
-
Confirmed reviews ALL
Wonderful resort and very friendly professional staff!
Customer review rating 4.5/5
Yan K. G.
Solo
-
Confirmed reviews ALL
It was a very good experience from the moment I booked this resort. I received prompt replies within 15 minutes whenever I sent emails asking about location, informations of transports etc.
As this is my first visit to Phu Quoc, I certainly feel comforted with the heart warming gestures of the responses I received.
Customer review rating 4.5/5
Gei Y. L.
Families
-
Confirmed reviews ALL
酒店提供免費機場接送非常方便，Airport Representative Victor is cheerful and polite. He let us feel welcomed. The driver is also very nice. He helped us to take the luggage to the car and carefully helped my mother. Overall the staff at the hotel are very nice. The swimming pool and beach are beautiful. The breakfast is really good, especially the Vietnamese coffee and Mocha latte. I will stay at Movenpick again if I go to Phu Quoc.
Customer review rating 5.0/5
Wei L. A.
Families
-
Confirmed reviews ALL
Service is very accommodating and friendly, view is good and room is clean
Customer review rating 5.0/5
Abijith V.
Couples
-
Confirmed reviews ALL
Overall loved the ambience and the experience.The rooms were well maintained and we got a complimentary cake for our Honeymoon. The services they provide are top notch and we would definitely recommend it for everyone . The staffs were friendly and really helpful. We would love to come back here soon.
Customer review rating 4.5/5
Jun Y. I. K.
Couples
-
Confirmed reviews ALL
Great service from staff and special shout out to the staff at Altitude 8, extremely excellent service provided.
Food was also great at Altitude 8, albeit getting a minor food poisoning from the beef carpaccio. But overall all taste-wise was fantastic.
Dear Mr. K.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to share your feedback about your stay experience with us.
We appreciate your review and the compliments about our resort. It motivates us to do better to ensure that our guests have a warm and pleasant experience.
We regret that we were unable to address the food poisoning you mentioned, as no related feedback was reported to our team during your stay. We have also noted your recommendations for improvements to the larger reusable bottle. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding, as the recommendations may require time to be implemented.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
Customer review rating 4.0/5
Raphatphorn C.
Couples
-
Confirmed reviews ALL
The location and atmosphere were great, and the service staff were good. However, there was a slight communication mix-up; although my booking included breakfast, the restaurant staff claimed it didn't. A different team eventually stepped in to assist me and apologized for the issue
Dear Ms. C.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times. We apologize for the inconvenience you experienced and thank you for your patience in this matter.
We appreciate your review and the compliments about our resort. It motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your beloved one again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
Customer review rating 5.0/5
Charoenchai S. N.
Families
-
Confirmed reviews ALL
I been many time for Accor group hotel, this time is very special and the most impressive is staff, Will come back for sure.
Dear Mr. S. N.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
Customer review rating 5.0/5
Philip J. C.
Families
-
Confirmed reviews ALL
The staff were very friendly helpful. The facilities were great for a family. We loved how well equipped the gym was, the size of the pool, spacious rooms and fantastic value.
Dear Mr. C.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
Customer review rating 5.0/5
Jungho D.
Families
-
Confirmed reviews ALL
I love this hotel a lot
There are lots of activities.
Dear Mr. D.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to D. better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi D.
Guest Experience Manager
Customer review rating 4.0/5
Khomkrit P.
Couples
-
Confirmed reviews ALL
We had a lovely stay at Mövenpick Resort Waverly Phu Quoc for our 7th anniversary. The upgrade to a suite was such a wonderful surprise and made our celebration feel extra special.
A heartfelt thank you to Jenny for taking care of our reservation, Janie for making both check-in and check-out smooth and quick, and Stella from Guest Relations, who always greeted us with a warm smile. You made us feel so welcome throughout our stay.
Our suite was spacious and clean, with a lovely sea view. The air conditioning wasn’t cool enough at first, so we asked for maintenance on our second day. It worked better after that.
We enjoyed breakfast on the 8th floor, where the atmosphere was quiet and pleasant. The staff were attentive, and the food was good quality. The lovely pool right next to the beach was another highlight.
Thank you to the team for making our anniversary stay so memorable!
Dear Mr. P.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your beloved one again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
Customer review rating 5.0/5
Misung K.
Solo
-
Confirmed reviews ALL
Even I did not ask anything they knew it was my birthday and brought cake to the room! All staff are friendly and lovely!
Dear Ms. K.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
Customer review rating 4.5/5
Lim B. C.
Families
-
Confirmed reviews ALL
Excellent service from arrival to departure. The front desk staff was incredibly welcoming, professional, and went out of their way to make us feel like a valued guest from the moment we arrived. They even surprised us with an unexpected upgrade of both rooms, which turned an already great trip into an unforgettable experience. I cannot recommend this property highly enough
Dear Ms. Lim,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
Customer review rating 5.0/5
Arpit A.
Families
-
Confirmed reviews ALL
We had a wonderful family stay at Mövenpick Resort Waverly Phu Quoc and overall had a very memorable experience.
We were travelling with our one-year-old daughter, so comfort, cleanliness, service and a family-friendly environment were particularly important to us. The resort was a great choice for a relaxing family holiday. The property is beautiful, well-maintained and has a very peaceful atmosphere, making it an ideal place to unwind and spend quality time with family.
The rooms were spacious, comfortable and very clean, with everything we needed for a pleasant stay. We especially appreciated the attention to detail and the overall upkeep of the property. The resort itself is beautifully designed, with lovely views, landscaped surroundings and a relaxing beachfront setting.
One of the highlights of our stay was the hospitality. The staff were warm, polite and helpful throughout our visit. They were particularly considerate towards our daughter and made us feel very comfortable travelling with a young child. The service was attentive without being intrusive, which made the experience even more enjoyable.
The pool and beach area were another highlight. The resort offers a beautiful setting to relax, and there are plenty of spaces where you can simply sit back and enjoy the surroundings. It is particularly suited for families looking for a peaceful and comfortable beach holiday rather than a very hectic resort experience.
We also really appreciated the overall family-friendly atmosphere. Travelling with a one-year-old can sometimes be challenging, but the resort made the experience easy and comfortable for us.
A special mention to the team for making our daughter’s first birthday trip extra special. Their warmth and thoughtful gestures made the occasion even more memorable for our family.
Overall, Mövenpick Resort Waverly Phu Quoc was a wonderful choice for our family holiday. Beautiful property, comfortable rooms, excellent hospitality, good food and a relaxing beachfront location — everything came together to make our stay truly enjoyable.
We would happily return to Mövenpick Phu Quoc and would definitely recommend it to families looking for a relaxing and comfortable stay in Phu Quoc.
Dear Mr. A.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
Customer review rating 4.5/5
Asha N.
Families
-
Confirmed reviews ALL
Food and the resort activities
Dear Mr. N.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
Customer review rating 5.0/5
Chathura D. D.
Families
-
Confirmed reviews ALL
Amazing
Dear Mr. D.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
Customer review rating 5.0/5
Jin D. L.
Couples
-
Confirmed reviews ALL
Good place for vocation.
Dear Mr. L.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your beloved one again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
Customer review rating 0.5/5
Sapan A.
Business
-
Confirmed reviews ALL
My stay at Movenpick Hotel was disappointing. There was an issue involving a towel, and I felt that the situation was not handled honestly or professionally. The explanations provided by the staff were inconsistent, which left me feeling that I was not being given accurate information. Instead of resolving the matter transparently, the situation became frustrating and negatively affected my overall experience.
I expected better customer service and communication from a hotel of this standard. Unfortunately, this incident reduced my confidence in the hotel's commitment to guest satisfaction.
Dear Mr. A.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
Regarding the towel charge, we would like to clarify that the charge was applied after our team identified the towel as heavily soiled and requiring special cleaning treatment. The applicable charge was presented to you at check-out, and the bill was reviewed and signed at that time.
Following your subsequent email regarding the charge, our team provided a further explanation of the matter and shared photographic evidence of the soiled towel for transparency. We understand that this may not have been the outcome you expected; however, the charge was applied based on the condition of the item and was communicated to you accordingly.
We are sorry to learn that this experience affected your overall impression of your stay. Please be assured that we take your feedback regarding communication and transparency seriously. We remain committed to handling guest concerns fairly and professionally, and your feedback will help us further review how such matters are communicated to our guests.
Thank you once again for sharing your feedback with us.
Warm regards,
Vi Do
Guest Experience Manager
Web-users rating
Other web-users rate our hotel
831 reviews7.4/10Location
1,663 reviews8.1/10Room
2,723 reviews8.3/10Service
17 reviews9.2/10WiFi
1,022 reviews8.9/10Breakfast
749 reviews7.3/10Cleanliness
706 reviews9.1/10Vibe
6 reviews2.5/10Sustainability
115 reviews6.6/10Location
233 reviews7.3/10Room
299 reviews7.2/10Service
126 reviews8.8/10Breakfast
122 reviews8.3/10Pool
93 reviews8.7/10Vibe
89 reviews6.6/10Cleanliness
60 reviews6.8/10Value
95 reviews7.3/10Location
192 reviews8.3/10Room
229 reviews7.8/10Service
119 reviews8.9/10Breakfast
87 reviews7.2/10Cleanliness
70 reviews9.2/10Vibe
5 reviews8.9/10Bar
10 reviews7.5/10Location
14 reviews7.9/10Room
26 reviews8.5/10Service
13 reviews8.9/10Beach
10 reviews9.2/10Pool
10 reviews9/10Breakfast
8 reviews8.5/10Amenities
7 reviews9/10Vibe
7 reviews7.8/10Service
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Frequently asked questions
Mövenpick Resort Waverly Phu Quoc is located at Ong Lang Hamlet, Cua Duong Village, Phu Quoc District, 92000 Phu Quoc, Vietnam. Nestled on a stunning stretch of Ong Lang Beach, our resort offers a peaceful island paradise. We provide a shuttle service to Phu Quoc International Airport for an additional fee.
Mövenpick Resort Waverly Phu Quoc offers a variety of accommodations including:
Superior King Room Garden View with Balcony
Superior Twin Room Garden View with Balcony
Superior King Room Sea View with Balcony
Superior Twin Room Sea View with Balcony
Superior King Room with Direct Pool Access
Deluxe Family Room with Balcony
Sea View Suite Room with Balcony
We provide 39 family rooms and 45 connecting rooms for your convenience.
Mövenpick Resort Waverly Phu Quoc offers a wide range of amenities:
Free Wi-Fi and on-site secure parking
Breakfast buffet at The Islander for an additional fee
Outdoor pool and Elements Fitness center
Elements Spa with 15 treatment rooms
Restaurants: The Islander, Aura Beach Club, and Altitude 8 - Sky Bistro
Bars: Waverly Lounge and Pool Bar
Wheelchair accessible facilities and shuttle service for an additional fee
Mövenpick Resort Waverly Phu Quoc offers several dining venues:
The Islander: International cuisine with live cooking stations, open daily from 06:30 AM to 10:00 PM.
Aura Beach Club: Regional tapas and drinks on the beach.
Altitude 8 - Sky Bistro: Sophisticated bistro dining on the 8th floor.
Waverly Lounge: Coffee, tea, and pastries in the lobby.
Ice-cream Parlor: Freshly made ice cream.
Room service is available for hot meals and snacks.
At Mövenpick Resort Waverly Phu Quoc, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Mövenpick Resort Waverly Phu Quoc regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Mövenpick Resort Waverly Phu Quoc using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Mövenpick Resort Waverly Phu Quoc features 3 meeting rooms, including a 720 m2 column-free ballroom. Our largest space can accommodate up to 1,020 guests in a theater-style setting. We also provide a business center with support staff and high-speed Wi-Fi for your professional needs.
Mövenpick Resort Waverly Phu Quoc is an ideal venue for events, featuring a 720 m2 column-free ballroom. Our facilities can accommodate up to 1,020 guests for meetings or 660 for banquets. We also offer beautiful outdoor spaces like the Aura Beach Club for memorable gatherings.
Mövenpick Resort Waverly Phu Quoc is a wheelchair accessible hotel and offers 2 rooms specifically designed for people with reduced mobility. Our facilities, including the business center, spa, and restaurants like The Islander and Waverly Lounge, provide accessible service. Accessible bathrooms with 32-inch wide doors are also available in select rooms.
Yes, Mövenpick Resort Waverly Phu Quoc allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
Elements Spa at Mövenpick Resort Waverly Phu Quoc is a haven of wellness featuring 15 treatment rooms. You can indulge in tranquility with facilities that include a whirlpool, steam room, and sauna. Bathrobes and towels are provided for your comfort during your spa experience.
Mövenpick Resort Waverly Phu Quoc features Altitude 8 - Sky Bistro, perched on the 8th floor. This sky-high retreat offers panoramic views and a sophisticated dining experience from morning until evening. It is open to guests looking for an exclusive atmosphere with a musical backdrop.
Mövenpick Resort Waverly Phu Quoc supports business travelers with 3 meeting rooms and a business center equipped with support staff. Each room features a working desk, adjustable lamp, and free Wi-Fi to ensure a productive stay. High-speed internet is also available for an additional charge.
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