Mövenpick Resort Waverly Phu Quoc 5 stars

Customer review rating 4.4/5 21 reviews

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Mövenpick Resort Waverly Phu Quoc
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Hotel extras

  • 305 rooms that feature the latest in-room comforts, bathtubs & showers, minibars.

  • Upper level floor rooms offer private balconies with stunning sea views.

  • 13 rooms at ground floor have terraces and private pool access.

  • Lifestyle & fun activities around the pool.

  • Sunset foot massage, Jacuzzi. Health & Wellness activities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • PHU QUOC INT AIR
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • GolfPaying
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service availablePaying
Information message

Hotel location

Mövenpick Resort Waverly Phu Quoc

Ong Lang Hamlet
Cua Duong Village
Phu Quoc District
92000
phu quoc
viet nam

Tel: +842972699999

Check-in from 15h00

Check out up to 12h00

  • By plane

    PHU QUOC INT AIR At 21km / 13 miles - Shuttle free

GPS :10.283008, 103.924173

Our accommodation(s)

Overlooking the dazzling sunsets of Phu Quoc island from your private balcony at Mövenpick Resort Waverly Phu Quoc. The resort offers 305 rooms with state-of-art facilities and offers a tranquil and restful haven to escape busy city life. Let's enjoy your day & night with the spectacular view from private balcony overlooking to the sea at our Superior Sea view, family-fun time when stay in Deluxe Family or relax in the comfort of your spacious suite with the panoramic views of the ocean.

Superior King Room Sea View with Balcony

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Views: Garden View, On Beach, Ocean/Sea view, Panorama view, Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Twin Room Sea View with Balcony

Accessible room
  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Views: On Beach, Panorama view, Garden View, Sea side, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior King Room with Direct pool Access

Accessible room
  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Views: Garden View, Pool side, Panorama view, Sea side, Ocean/Sea view *
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Family Room with Two Queen-size Beds Sea View with Balcony

  • Max. number of persons: 6
  • Area: From 54 / 581 sq ft
  • Views: Sea side, Garden View, On Beach, Panorama view, Lake View, Ocean/Sea view, Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

The Islander

Type of cuisine: International

The place for delicious food with live cooking stations and an international à la carte menu for meals throughout the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Waverly Lounge

Non contractual photo

The Lobby Lounge is the perfect choice for a mid-morning coffee or afternoon tea. A selection of traditional Vietnamese teas, coffees, refreshing drinks, cakes and pastries are available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 720

  • Maximum capacity: 1,020 people

  • Maximum banquet capacity: 660 people

Find out more

Our guest reviews for
Mövenpick Resort Waverly Phu Quoc

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

21 reviews

tripadvisor

TripAdvisor Rating 4.5/5

25 reviews

Good stay

Customer review rating 4.4/5

Thuy T. Families - 26/10/2020 Confirmed reviews ALL

I had a good stay at the hotel and my only complaint is that the breakfast buffet wasn't very good. There was a lot of food, but none of the food I tried tasted good (my family also thinks the same). So for that reason, i wasn't entirely satisfied.

Great New Property & Awesome staff

Customer review rating 4.4/5

P. Families - 21/10/2020 Confirmed reviews ALL

Overall good stay. Brand new property with all great hardware. Interacted with the GM and a few managers on site. Very professional & courteous. Enjoyed the Chocolate hour. Kids had good time in the Kids club. One item for the management team to look into is about timely, proactive communication / overall guest experience management. For example, the operator / guest service hot line was not answered a few times during our stay. We had some minor issue with the room on the day of check in (aircon thermostat was malfunctioning which made the room being super cool with no auto cut off). While the hotel did resolve the issue to the satisfaction, there was no proper communication / explanation for about an hour when house keeping / engineering and other teams tried solving the problem.

Dear Guest, We very much appreciate your comments regarding your stay at the Mövenpick Resort Waverly Phu Quoc. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to apologize to you about the unanswered phone calls, which should never happen. As well as the air conditioning issue. We are still quite a new property and we can sometimes experience the occasional issue that we can normally fix quite fast. I am sorry that it took a bit longer to resolve for your rooms. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Sincerely, Clay Clayton Resort Manager

Staff made our experience exceptional

Customer review rating 4.4/5

I. J. J. Families - 21/10/2020 Confirmed reviews ALL

My family and I stayed for three nights at Movenpick, and the overall experience was pleasing. There was one major issue that effected our whole stay. The air conditioner malfunctioned every night during our visit. We had to relocate rooms and lost a lot of sleep. Luckily the engineer was able to fix the issue before we went to sleep the last night. Not sure why they did not apply that solution the first night. Returning to the positive characteristics, Mr. Trung, assistant front office manager, tended to our issues and took care of us the entire time. He offered himself anytime, even when he was not on duty which was essential since there were times that we called the front desk and room service/restaurant, and nobody would answer. I believe given the one issue we had with the hotel, Mr. Trung compensated fairly. As for the facilities, we enjoyed the rooms, and grounds are very pleasant. I was able to take my daughter to their kids club which was very nice, and they had a schedule of events to keep her entertained. The spa experience was definitely top notch. The food was excellent. We were able to eat there for any of the meals and did not sick of the food. The highlight though is the staff. For instance, we were celebrating my daughter’s birthday, and Mr. Trung and Ms. Mia, guest relations, decorated our room and sent us a cake with toys and resort wear. Due to the air conditioning issues, the staff reached out and offered us an upgraded room and complimentary ride to our next hotel. Seldom do we get that type of treatment, and we hope as a new hotel, they are able to keep the high standards of customer service. Glad to see that the company is taking of their staff because it is visible that they are happy with their jobs and being taken care of. To sum it up, no place is perfect, but this place is clearly striving and is definitely close.  We definitely would return for another visit.

Good stay,

Customer review rating 4.4/5

Thuy L. Families - 17/10/2020 Confirmed reviews ALL

warm welcome, good services and joyful, dedicated staffs and manager. Our family had a great vacation to celebrate mid-autumn and my son 5yo birthday. Thanks the team for their excellent customer services!

Dear Guest, We very much appreciate your comments regarding your stay at the Mövenpick Resort Waverly Phu Quoc. It is always a pleasure to receive positive feedback. We are very happy to hear that you enjoyed your vacation with us and that your son had a great birthday. I will share your comments with our team, especially Mobeen, our Director of Lifestyle and Fun - he will appreciate your positive comment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clay Clayton Resort Manager

good stay

Customer review rating 4.4/5

Kent Business - 13/10/2020 Confirmed reviews ALL

the resort is a bit far from city center, good place to relax. the staffs are friendly and professional.

Dear Mr Luong, We very much appreciate your comments regarding your stay at the Mövenpick Resort Waverly Phu Quoc. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clay Clayton Resort Manager

Good view

Customer review rating 4.4/5

Anonymous Friends - 05/10/2020 Confirmed reviews ALL

The quality of food is not really good . Thanks

Dear Hoang T., Thank you for taking the time to tell us about your experience at the Mövenpick Resort Waverly Phu Quoc. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have shared your comments about the food with our culinary team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clay Clayton Resort Manager

Absolutely amazing stay!!

TripAdvisor rating 4.5/5

Duong N 24/08/2020 TripAdvisor review

My trip alone to Phu Quoc island for the very first time did not feel alone at all, thanks to the warm hospitality by the friendly team of Mövenpick Resort Waverly Phu Quoc. I would say every staff I encountered was very nice and attentive when it comes to service delivery! Special mention to Thang at the reception for a lovely welcome, Ryder & Rita in the restaurant for a nice chat & taking care of me when I visited the restaurant. Also, I love the breakfast buffet with a variety of foods including Western and Asian cuisine. Breakfast view is another plus of this resort!! Last but not least, since I booked the deluxe family room, it is huge and comfortable. The view from the room is second to none!! You would feel totally safe and clean when staying here. The resort also smells like heaven :) I really missed that scent now! Definitely I will come back with my family next time. Thank you Mövenpick Resort Waverly Phu Quoc!

Thank you very much for taking the time to leave us such an amazing review! We have a great team that are very passionate about taking care of our guests and they always love to hear such feedback, especially when you mention their efforts by name :-) Hopefully we can welcome you back again soon....so you can enjoy our warm hospitality again! Wishing you a great week ahead. Regards, Clay Clayton Resort Manager

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