Mövenpick Resort Waverly Phu Quoc 5 stars

Customer review rating (ALL Rating) 4.5/5 1,333 reviews

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Description

Hotel extras

  • 305 family-friendly room options with private balconies or pool access, latest in-room comfort

  • 70 years of Mövenpick culinary heritage with a variety of restaurants.

  • A wide range of lifestyle and fun activities for families and friends.

  • 720 m2 Ballroom with column-free.

  • A haven of wellness with a total of 15 treatment rooms.

Our accommodation(s)

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Hotel location

Mövenpick Resort Waverly Phu Quoc

Ong Lang Hamlet, Cua Duong Village, Phu Quoc District
92000 PHU QUOC
Vietnam

GPS:10.283008, 103.924173

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,333 reviews

Customer review rating 3.5/5

Diep K. V. N. Solo - Confirmed reviews ALL

Good stay but low service Some staffs tend to please foreigners than Vietnamese guests

Customer review rating 0.5/5

Zachary J. M. Families - Confirmed reviews ALL

40 minutes for bags to be delivered to room, was asked numerous times to leave 5 star review. Numerous room issues including visible mold, structural cracks (with decorative rocks stuck over cracks with sticky tape) , and damaged glass. You can’t watch Movies or any streaming service without a SAMSUNG phone. Appliances like coffee machine in room are so bad they don’t even check or try and fix before replacing them. Rooms are not family or friend safe as bathrooms have transparent blinds meaning bedrooms look directly into bathrooms and showers. Pool and beach access are great but not worth the horrible experience this hotel provides Staff rude and unapologetic not showing any care or offering any solutions. Contacted hotel directly and am now not getting any responses

Customer review rating 3.0/5

Kalpesh H. S. Couples - Confirmed reviews ALL

WAS ALLOTTED A SIDE VIEW ROOM AND NOT THE SEA VIEW ROOM WHICH WE HAD BOOKED FOR 2 DAYS .SO GOT A PARTLY GARDEN AND PARTLY SEA VIEW ROOM

Customer review rating 2.0/5

Maria P. Families - Confirmed reviews ALL

Despite my Accor's Diamond status and the fact that many people at the hotel worked very hard, there were some disappointing moments: 1. When I checked out the night before, when I went to pay my bill, manager forgot to charge me for an extra bed for 1 night and called my room around 10:30 PM. I have two small children, and we had to get up at 6 AM the next day! I can pay this charge when I checked out next morning, instead of waking my family and sleeping children in the room. Furthermore, when I arrived at 11 PM to pay for the extra bed, other people came with questions, and the manager simply ignored me and started answering their questions. As a result, I just stood there for another 5 minutes with my card and waited. Absolute disrespect! 2. The restaurant staff is terribly rude. They answer at my questions after 30 minutes of waiting for the food, and they simply say, "No, it's not ready yet!" 3. I have to fight for sun beds on the beach and by the pool; they're never available, and there are always only towels without people on them. 4. The "happy hour" between 4:30 and 5:30 PM is very limited compared to other Accor hotels. 5. At arriving and check in I asked to clean the room EVERY day from 10:00 to 11:00 AM (since my children sleep during the day), and no one showed up even once! Every day at 11:00 AM, I went downstairs and reminded them about cleaning. On the fifth day, after I kept reminding them every day, the manager asked me: "So you really need this every day same time?" It feels like mockery and a complete lack of customer focus. 6. When we first checked in and manager brought us welcome drinks, I went to the restroom 10 minutes later, and when I returned, the drinks were already gone. When I asked where the drinks, they simply smiled and didn't bring anything back. It seems like the staff is simply following orders with no desire to make the guests' stay enjoyable; they don't care. I haven't seen such indifference for a long time.

Dear Ms. P., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to share your feedback about your stay experience with us. We are truly sorry to hear of your disappointment about the service you received. It is never our intention to make any guest feel unwelcome or frustrated, and we are especially sorry for the lack of warmth and patience from our team. We have noted your observations and recommendations for improvements to the sunbeds and happy hour that require improvement. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding, as the recommendations may require time to be implemented. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, we can assure you that we value your feedback, and your feedback has been utilized for proper training with our teams to improve both service and communication. We truly regret that we didn’t meet your expectations this time, but we hope we might have another chance in the future to show you the genuine hospitality we are known for. Warm regards, Vi Do Guest Experience Manager

Customer review rating 5.0/5

Gabriel P. Business - Confirmed reviews ALL

Good

Other web-users rate our hotel

  • 696 reviews 7.2/10 Location
  • 1,483 reviews 8/10 Room
  • 2,204 reviews 8.2/10 Service
  • 12 reviews 8.8/10 WiFi
  • 954 reviews 8.7/10 Breakfast
  • 664 reviews 7.2/10 Cleanliness
  • 569 reviews 8.9/10 Vibe
  • 53 reviews 8.5/10 Bar

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