ibis Styles Singapore On Macpherson 3 stars

Customer review rating (ALL Rating) 3.9/5 987 reviews

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401 Macpherson Road, Corner Of Macpherson And, Aljunied Road, 368125 SINGAPORE, Singapore

Description

Hotel extras

  • Stylish, colourful, and sleek cruise ship like exterior

  • 298 rooms with signature-design furniture

  • 25m freeform pool, which complements the restaurant and bar

  • A modern gym that overlooks the pool and MacPherson Rd

  • Located near Geylang Serai Market and Food Centre

Our accommodation(s)

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Hotel location

ibis Styles Singapore On Macpherson

401 Macpherson Road, Corner Of Macpherson And, Aljunied Road
368125 SINGAPORE
Singapore

GPS:1.331718, 103.879274

Telephone
Fax +65 6822 6828

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Chat & Chow Poolside Cafe

The pool bar is adjacent to the restaurant. It serves a wide variety of cocktails, drinks and main courses throughout the day. The perfect place to unwind after a hectic day in Singapore

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  987 reviews

Customer review rating 1.5/5

Siew G. Y. Business - Confirmed reviews ALL

the lift has zero ventilation which was suffocating and is of top safety issue if there's any operational stoppage. the breakfast area is pathetic with no space to accomodate any crowds making it totally uncomfortable for anyone to sit and enjoy a simple cup of coffee

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We regret to learn that certain aspects of your stay did not meet your expectations. Your comments regarding the lift ventilation and the breakfast dining experience have been noted and shared with the relevant departments for review. Guest comfort and safety are priorities for us, and we appreciate you highlighting your concerns regarding the lift environment. We also understand that a comfortable dining atmosphere is an important part of the guest experience, and your feedback regarding the breakfast area and seating capacity will be taken into consideration as we continue to evaluate and improve our operations. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back again for a better experience in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Customer review rating 4.0/5

Goh K. T. Couples - Confirmed reviews ALL

Had a great overall stay at IBIS styles! Room was pretty big with a work desk at the side which was useful. Clean room with all basic amenities provided! Self service laundry is also available so that’s really convenient. Location wise it is surrounded by all kinds of food although it is quite a walk to the MRT but the hotel has kindly provided free shuttle bus to Tai Seng MRT at certain timing! Staff were all friendly and helpful as well :) The only feedback I might have is the lack of refillable water! I understand that tap water is drinkable but for people who still prefer filtered water, the refillable water tank runs out fast. But when feedback to the counter staff, they kindly offered the water from the staff room which helped us a lot. Thank you so much staff! Would definitely stay again :)

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you had a comfortable and enjoyable stay at ibis Styles Singapore on MacPherson. It is wonderful to know that you appreciated the spacious room, work desk, cleanliness, self-service laundry facilities, and the variety of food options available around the hotel. We are also pleased that our complimentary shuttle service to Tai Seng MRT and the friendliness of our team contributed positively to your experience. Your kind words will certainly be shared with our staff as encouragement. Thank you as well for your valuable feedback regarding the refillable water stations. In line with our sustainability efforts, bottled water is not provided, and we offer refill stations for guests' convenience. We appreciate your comments regarding the availability of filtered water, and we are glad our team was able to assist when needed. Your support means a great deal to us, and we are thrilled to know that you would choose to stay with us again. We look forward to welcoming you back for another pleasant stay in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Customer review rating 2.5/5

Biswamithraj S. Business - Confirmed reviews ALL

I rarely leave negative reviews, but unfortunately my experience at this hotel was disappointing. The property appears poorly maintained and the overall standards do not match what I expected. Room servicing was only provided on alternate days, which is not ideal, especially for guests staying multiple nights. The reception staff, particularly some of the ladies at the front desk, came across as quite rude and unhelpful. Overall, many of the staff seemed disengaged and not particularly passionate about customer service. The housekeeping standards were especially concerning. On one occasion, I observed a housekeeper using a hand towel to wipe both the toilet seat and toilet cover. I also noticed that a room which had reportedly not been cleaned for nearly 48 hours was serviced in approximately seven minutes, raising questions about the thoroughness of the cleaning process. Adding to the frustration, I was reminded twice that the hotel operates a strict non-smoking policy, which is completely understandable in Singapore. However, the room I was allocated had a noticeable smell of cigarette smoke upon arrival. Another inconvenience was the lack of readily available drinking water. There is only one water dispenser for the entire hotel on Level 4, and it is frequently empty. Guests were often forced to walk to the gym area to refill their water bottles instead. The location may be convenient for some travellers, but the poor housekeeping standards, lack of maintenance, inconsistent service and inadequate facilities significantly affected my stay. Unfortunately, I would not choose to stay here again.

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We regret to learn that several aspects of your experience did not meet your expectations. Your comments regarding housekeeping standards, room servicing, staff interactions, room condition, and water dispenser availability have been noted and shared with the relevant departments for immediate review. In line with our sustainability programme, housekeeping is conducted on alternate days, and guests are informed of the servicing schedule upon check-in. Nevertheless, we understand your concerns regarding the consistency and quality of the housekeeping service provided during your stay. We take cleanliness and hygiene standards very seriously. Your observations regarding housekeeping practices and room preparation have been escalated to our Housekeeping Management team for investigation and reinforcement of cleaning procedures and supervisory checks. Regarding the smoking odour, our hotel maintains a strict non-smoking policy, and we appreciate you bringing this matter to our attention. Additional room inspections and preventive measures will continue to be reinforced to ensure guest comfort. As part of our sustainability efforts, bottled water is not provided in guest rooms. Water refill stations are available for guest use, and we acknowledge your feedback regarding accessibility and replenishment. We will review ways to further enhance convenience for our guests. We also appreciate your constructive suggestions regarding housekeeping standards, staff training, maintenance, guest communication, and water accessibility. Feedback such as yours is valuable in helping us identify opportunities for improvement and enhancing the overall guest experience. Thank you once again for your candid feedback. We appreciate the opportunity to learn from your experience and improve our service standards moving forward. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Customer review rating 3.5/5

Zoran L. Solo - Confirmed reviews ALL

Fridge didn't work on 1st day, this was repaired and then the safe didn't work.

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We regret to learn about the inconvenience caused by the issues with the fridge and safe during your stay. While we are pleased that the fridge issue was attended to and repaired, we understand the frustration of encountering another maintenance issue thereafter. Your comments have been shared with our Engineering team to reinforce room inspection procedures and ensure all facilities are thoroughly checked prior to guest arrival. We appreciate your understanding and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back again for a smoother and more comfortable stay in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Customer review rating 4.5/5

Chiew L. H. Families - Confirmed reviews ALL

The staff manning the reception are always smiling and welcoming

Dear Valued Guest, Thank you for your excellent rating and for taking the time to share your feedback with us. We are delighted to hear that our Reception team made a positive impression during your stay. Your kind words about their professionalism, warm smiles, and welcoming attitude are truly appreciated and will be shared with the team as encouragement. Thank you for your support, and we look forward to welcoming you back again for another pleasant stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Other web-users rate our hotel

  • 670 reviews 7.4/10 Location
  • 1,114 reviews 5.5/10 Room
  • 951 reviews 7.9/10 Service
  • 26 reviews 7.9/10 WiFi
  • 563 reviews 4.9/10 Cleanliness
  • 274 reviews 5.9/10 Breakfast
  • 170 reviews 8.9/10 Pool

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