Dear Christopher, Thank you for sharing such wonderful feedback regarding your experience with us. We are delighted to hear your special recognition of Mr Ken Leow for his attentive, professional, and dedicated service in ensuring that each of your stays was comfortable and enjoyable. Your generous words will certainly be shared with him and the team, as recognition such as this is truly meaningful and well deserved. We have also taken note of your feedback regarding the firmness of the single bed and appreciate you highlighting this area for consideration. Thank you for your continued support of ibis Styles Singapore on MacPherson. We are especially pleased that Mr Ken has made such a positive impression, and we look forward to welcoming you back for many more comfortable and enjoyable stays. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Reda A., Thank you for sharing such wonderful feedback about your experience with us. We are delighted to know that you had a great stay from beginning to end and especially appreciate your kind recognition of Fifie for her friendly and welcoming attitude, and Mr Chris for his professionalism and knowledge. Your compliments will certainly be shared with them and the entire team. It is equally wonderful to hear that you enjoyed the friendly atmosphere and cosy swimming pool area, and that our team’s warm smiles made you feel genuinely welcomed throughout your stay. Your thoughtful recognition means a great deal to us and is wonderful encouragement for the whole team. Thank you for choosing ibis Styles Singapore on MacPherson, and we look forward to welcoming you back for another memorable and enjoyable stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Deepika, Thank you very much for your fantastic 10/10 rating and wonderful feedback! We are thrilled to know that you had a superb and lovely stay with us. Your perfect rating is truly appreciated and is a wonderful encouragement to our entire team. Thank you for choosing ibis Styles Singapore on MacPherson. We look forward to welcoming you back for another memorable and enjoyable stay soon! Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Nikhil, Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a comfortable and enjoyable stay at ibis Styles Singapore on MacPherson. Your positive feedback is greatly appreciated and serves as wonderful encouragement to our team. We look forward to welcoming you back for another great stay soon. Warm regards, Ragini Devi General Manager ibis Styles Singapore on MacPherson

Dear S., Thank you for sharing your wonderful feedback about your stay with us. We are delighted to know that you had a very good overall experience and especially appreciated the courteous, helpful, and attentive service provided by our team. Your encouraging words, “Great job Team ibis,” mean a great deal to all of us. We also appreciate your comments regarding our location and understand that it may feel a little further from Singapore’s main tourist attractions. For added convenience, several public bus services are available nearby, and we also provide a complimentary one-way shuttle to Tai Seng MRT daily at 11:00 AM, with paid drop-offs to Mattar and Woodleigh MRT stations at minimal charges. Thank you once again for choosing ibis Styles Singapore on MacPherson. We look forward to welcoming you back for another pleasant and comfortable stay. Warm regards, Ragini Devi General Manager ibis Styles Singapore on MacPherson

Dear Reggie, Thank you for sharing such wonderful feedback about your stay with us. We are delighted to know that you enjoyed our convenient location, comfortable accommodation, and clean, well-maintained rooms. It is especially rewarding to hear that our team, from Reception to our Food & Beverage colleagues, contributed positively to your experience. Your special recognition of our Filipino breakfast attendant for his attentiveness, efficiency, and superb customer service is truly appreciated. We will be delighted to share your kind compliments with our F&B team, as recognition like this is a wonderful encouragement to our colleagues. Thank you for choosing ibis Styles Singapore on MacPherson. We look forward to welcoming you back for another excellent and comfortable stay. Warm regards, Ragini Devi General Manager ibis Styles Singapore on MacPherson

Dear Muhammad F., Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your dining experience. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back to ibis Styles Singapore on MacPherson for another enjoyable stay. Warmest Regards , Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Tan H. H., Thank you for sharing your wonderful feedback regarding your stay with us. We are delighted to know that you enjoyed the benefits extended to you as an ALL Diamond member and that our team provided attentive and helpful service throughout your stay. It is equally pleasing to hear that you found your room clean, comfortable, and well maintained. Your kind recognition means a great deal to our team and is wonderful encouragement for us to continue delivering warm and attentive hospitality. Thank you for your loyalty to ALL and for choosing ibis Styles Singapore on MacPherson. We look forward to welcoming you back for another comfortable and rewarding stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Ankit, Thank you for taking the time to share your feedback regarding your stay. We regret to learn that the bathroom size, ventilation, and housekeeping experience affected your overall comfort. We understand how important regular rubbish removal and a clean bathroom are, particularly during a longer stay. We would also like to clarify that our current housekeeping arrangement is not based on alternate-day cleaning. On the day following check-in, a make-up room service is provided, which includes rubbish clearing, towel replenishment, and basic housekeeping, followed by a full room cleaning on the third day. We are concerned that this was not clearly communicated to you and that your bathroom dustbin was not attended to as expected. Your comments have been shared with our Housekeeping team to reinforce the importance of consistent service and clear communication. Guests requiring additional housekeeping assistance, fresh towels, or rubbish removal may also dial 0 or approach our Front Office team, and we will be pleased to assist. We appreciate your feedback as it helps us identify areas where we can improve our guests’ comfort and overall experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Jaganathan, Thank you very much for your wonderful 100/100 rating. We are delighted to know that you had a good and enjoyable stay with us. Your perfect rating is truly appreciated and serves as wonderful encouragement to our entire team. Thank you for choosing ibis Styles Singapore on MacPherson. We look forward to welcoming you back for another pleasant and memorable stay in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Mat W., Thank you for sharing such a wonderful review and for describing us as “A Budget Hotel with a 5 Star Attitude.” It is truly a compliment that means a great deal to our entire team. We are delighted to know that you found our hotel clean, comfortable, and good value for money, while most importantly receiving an excellent standard of service throughout your stay. Hearing that you will stay with us again is one of the greatest compliments we could receive. Your kind words will certainly be shared with our team as wonderful encouragement. Thank you for choosing ibis Styles Singapore on MacPherson. We look forward to warmly welcoming you back for another comfortable and memorable stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Mr Chian C., Thank you for taking the time to share your concerns with us in such detail. We are deeply concerned to learn about the housekeeping shortcomings you experienced during your stay, particularly the repeated need to request basic amenities such as hand towels and toilet paper, the missed room-cleaning services, and your request for a change of bed linen not being carried out. We fully understand how these repeated issues would have affected both your comfort and confidence in the cleanliness of your room. Please be assured that we are taking your feedback seriously. Your concerns have been brought to the attention of our Housekeeping team for a thorough review of the circumstances, including the service records and requests made during your stay. Your request regarding compensation has also been noted for Management’s review. Our Housekeeping Supervisor, Mr. Ashok, will be responding to your email as soon as possible regarding the concerns raised. We will remain in touch with you and provide a further response once the necessary investigation has been completed. Thank you for bringing this matter to our attention and for allowing us the opportunity to review it thoroughly. We appreciate your patience while our team investigates and follows up accordingly. Guest Relation Team

Dear Hariharan, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you found our location convenient and easy to access, and especially delighted that our team members were polite, respectful, friendly, and helpful throughout your stay. It is also wonderful to hear that you found your room clean and well maintained. We appreciate your comments regarding the breakfast variety and absence of a live cooking station. While we are glad that you found the breakfast satisfactory overall, your suggestions are valuable and will be shared with our Food & Beverage team for consideration. We also understand your experience with the structural pillar within the room, which made the available space feel more confined. We recognise that room layouts can differ, and your feedback has been duly noted. Thank you for considering us a value-for-money option for both business and personal travel in Singapore. Your recommendation and recognition of our team mean a great deal to us. We look forward to welcoming you back to ibis Styles Singapore on MacPherson for another comfortable and pleasant stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are delighted to know that your overall stay was comfortable, relaxing, and hassle-free, and that you found the hotel well organised. It is wonderful to hear that, aside from the breakfast experience, you were very satisfied with your stay. We understand your concern regarding the limited seating capacity during peak breakfast periods, particularly when the restaurant is at its busiest. We are also concerned to learn that you were affected by the rain while using the outdoor seating area on two occasions. We recognise that guests should be able to enjoy their breakfast comfortably regardless of the weather. Your comments regarding the breakfast arrangement and seating capacity have been shared with our Food & Beverage team for review, particularly on how we can better manage busy periods and provide a more comfortable experience for our guests. Thank you once again for your constructive feedback and for highlighting that the rest of your stay was very good. We truly appreciate your support and look forward to welcoming you back for another peaceful and comfortable stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Shamim, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are concerned to learn that the cleanliness and housekeeping service in your room did not meet expectations. The dust, insufficient vacuuming, bathroom cleaning, and delayed rubbish removal you described are areas that require greater attention. Changing the bed linen alone does not constitute a thoroughly serviced room, and your comments have been shared with our Housekeeping team to reinforce our cleaning and room inspection standards. Regarding your request for late check-out as an ALL Accor Gold member, we understand your disappointment. Late check-out requests are subject to room availability and hotel occupancy on the day of departure. During the past few weeks, our hotel has experienced high occupancy, which limits our ability to extend departure times as our Housekeeping team requires sufficient time to prepare rooms for arriving guests. We would also like to clarify that your request was not completely declined. While we were unable to accommodate the requested 2:00pm check-out, our team extended your departure time until 1:00pm based on the availability and operational requirements that day. We understand this was not the extension you had hoped for, but our team did make every effort to provide the latest possible departure time under the circumstances. Should you encounter any housekeeping concerns or require additional assistance during your stay, please dial 0 from your room or approach any of our Front Office team at the reception counter. This allows our team the opportunity to address the matter while you are still with us. Thank you for your loyalty as an ALL member and for sharing your candid feedback. We value your comments and will continue working towards greater consistency in our housekeeping and overall guest experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Peter, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that your overall experience was very good and that you found our location convenient for access to the MRT. It is especially wonderful to hear your recognition of our Restaurant team, whom you found friendly and fantastic. Your kind comments will certainly be shared with them. At the same time, we are concerned that the room service promised for your second day was not carried out. We have also taken serious note of your observation regarding bugs on the surfaces in the room. This is certainly not the level of cleanliness we aim to provide, and your comments have been shared with our Housekeeping and Pest Control teams for further inspection and attention. We also acknowledge your feedback regarding the breakfast selection and the frequent shortage of plates and cutlery. During busy breakfast periods, our team should ensure that food and dining essentials are replenished promptly. Your comments have been shared with our Food & Beverage team to reinforce greater attention during peak periods. Despite these shortcomings, we truly appreciate your positive recognition of our Restaurant colleagues and are pleased that your overall stay remained pleasant. Thank you once again for your candid and constructive feedback. We hope to have the opportunity to welcome you back and provide you with an even more comfortable and seamless experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to know that you had an extremely comfortable stay and were very satisfied with your overall experience. It is especially pleasing to hear that you appreciated our peaceful and calm location, allowing you to enjoy a relaxing stay. Your kind words mean a great deal to our team and encourage us to continue providing warm hospitality and comfortable experiences for our guests. Thank you for choosing ibis Styles Singapore on MacPherson. We look forward to welcoming you back for another wonderful and relaxing stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Thoai, Thank you for taking the time to share your lovely feedback with us. We are delighted to know that you and your family had a great time during your stay. It is especially wonderful to hear that you found our team friendly, warm, and welcoming. We also appreciate your understanding regarding the room size. While our guestrooms are designed with a compact and functional layout, we are pleased that you found the room acceptable and that your family enjoyed the overall experience. Thank you for choosing ibis Styles Singapore on MacPherson. We truly appreciate your kind words and look forward to welcoming you and your family back for another enjoyable stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson