Dear Mr. L., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Ms. T., Thank you for taking the time to share your feedback and for choosing Admiral Hotel Manila for your staycation on several occasions. We truly value your continued patronage, which makes it all the more disappointing to learn that your recent experience did not meet the standards you had come to expect from us. Please accept our sincere apologies for the disappointing breakfast experience. We regret the extended waiting times, the inconsistent food quality, and the inconvenience caused by the fixed-plate ordering format. We understand that breakfast should be a relaxing and enjoyable part of your stay, and we are sorry that the experience instead caused frustration. Your comments regarding portion flexibility, food presentation, preparation, and service efficiency have been shared with our Food and Beverage team for careful review. We also apologize for the inconvenience caused by the locked minibar and the elevator button that was not functioning properly. We understand that these seemingly small details can significantly affect the comfort and convenience of our guests. Your observations have been brought to the attention of the relevant teams for checking and appropriate corrective action. It is particularly concerning to know that these experiences have affected your confidence in returning to our hotel. We sincerely regret falling short of your expectations, especially as a returning guest who has previously enjoyed staying with us. Please know that your feedback is taken seriously and will serve as an opportunity for us to reassess our service delivery and identify areas that require improvement. We would genuinely appreciate the opportunity to restore your confidence in Admiral Hotel Manila and provide you with the enjoyable experience you have come to associate with our property. Thank you once again for your honest feedback and for your previous support. We hope you might reconsider and allow us another opportunity to welcome you back. Kind regards, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager

Dear Mr. N., Thank you for sharing your feedback following your recent stay at Admiral Hotel Manila. We are sorry to learn that your overall experience did not fully meet your expectations, particularly in terms of the value you anticipated from your stay. We understand that convenience, room comfort, and the availability of nearby dining and retail options are important considerations when choosing a hotel. While our location may not have offered the accessibility you were hoping for, we regret that this affected your overall impression of your stay. We also appreciate your honest comments regarding the room, as these help us identify areas where we can further enhance our guests' experience. On a positive note, we are delighted to know that our team members made a favorable impression through their helpfulness and service. Your kind recognition will certainly be shared with them. Thank you once again for your feedback. We truly value your comments and hope to have another opportunity to welcome you back and provide you with a more satisfying experience that better reflects the standards of Admiral Hotel Manila. Kind regards, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager

Dear Ms. S., Thank you for taking the time to share your detailed feedback following your recent stay at Admiral Hotel Manila. We sincerely appreciate your kind words about our hotel’s elegant interiors and design. However, we are truly sorry to learn that your overall experience did not meet your expectations, particularly when it came to accommodating the needs of your family. Please accept our sincere apologies for the shortcomings you encountered. We regret that your request for a baby cot was not attended to prior to your arrival, and that our team fell short in providing the thoughtful amenities and conveniences expected by families traveling with young children. We also acknowledge your feedback regarding the availability of child-friendly dining utensils, the swimming pool environment, and the limited coffee capsules provided. We are equally concerned to hear about the communication gaps surrounding your Halloween inquiry. We understand how disappointing it must have been to receive no response to your email and subsequently discover the event only upon check-in. This is certainly not the level of communication and coordination we strive to provide our guests. Please be assured that your comments have been shared with the relevant department heads for review and appropriate follow-through. Your feedback highlights important opportunities for us to improve our pre-arrival communication, coordination of special requests, and overall attention to the needs of families with children. While we are pleased that you appreciated the beauty and character of our property, we regret that other aspects of your stay did not reflect the level of hospitality you have come to expect from the MGallery collection. Thank you once again for bringing these matters to our attention. Feedback such as yours is invaluable in helping us identify areas where we can do better. We sincerely hope to have another opportunity to welcome you and your family back and provide you with a much more seamless, thoughtful, and memorable experience. Kind regards, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager

Dear Mr. M., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Ms. C., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Mr. S., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Ms. B., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Ms. L., Thank you for sharing your feedback with us. While we appreciate that you recognized our luxury positioning, we are deeply sorry to learn that your stay was far from comfortable and fell short of your expectations in multiple areas. We sincerely apologize that the ongoing scaffolding work compromised your privacy and prevented you from enjoying your upgraded Bayview room, as well as for the late-night noise disturbances that disrupted your rest. Furthermore, we regret that your request for firmer pillows was not met to your satisfaction and that you experienced inconvenience with airport transportation and priority check-out. Your comments have been shared directly with our Front Office, Housekeeping, and Engineering leadership teams to address these operational and communication gaps immediately. We truly value your candid review and hope to have the opportunity to welcome you back for the seamless, tranquil, and comfortable stay you deserve. Kind regards, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager

Dear Mr. A., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Mr. S., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Ms. E., Thank you for bringing your concerns to our attention. We sincerely apologize that your stay fell short of the five-star standards we strive to uphold, particularly regarding our breakfast service and Halal options. We deeply regret the difficulties you experienced with dietary accommodations, basic requests, and buffet replenishment. Making any guest feel unwelcome or inconvenient is entirely against our values, and we are taking your feedback very seriously. Your comments have been shared directly with our Culinary and Food & Beverage team to immediately address these service gaps and ensure our team provides the attentive, gracious hospitality you expect and deserve. We appreciate your valuable feedback and hope to have the opportunity to welcome you back and make things right. Kind regards, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager

Dear Mr. F., Thank you for being a valued Accor member and for sharing such detailed, constructive feedback regarding your recent stay. We sincerely apologize that your experience fell far short of the high hospitality standards you have come to expect from Accor properties like The Silveri Hotel Hong Kong and Novotel Danang Premier. We deeply regret the lack of attentiveness shown to your wife upon her arrival, particularly when she was exhausted, as well as our failure to seamlessly coordinate your pre-arrival preferences and room assignment. While special requests are subject to availability, proactively gathering your preferences means we must make every effort to acknowledge and fulfill them thoughtfully. We are especially sorry that you had to follow up on your wife’s birthday surprise, which removed the element of delight and care we aimed to create for her special day. Your feedback regarding proactive communication, warmth, and attention to detail has been shared directly with our Front Office, Guest Experience, and In-Room Dining Team. We are using your comments to refine our processes and ensure our team delivers the thoughtful service our loyalty members deserve. We genuinely appreciate your loyalty and hope to have the opportunity to welcome you back in the future to provide the memorable, seamless stay you rightly expect. Kind regards, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager

Dear Mr. S., Thank you for choosing to stay with us again and for taking the time to share your experience. We are truly touched to know that your family usually feels right at home whenever you stay with us. At the same time, we are deeply sorry for the disappointing experience on your second night. Access to drinking water is indeed a basic necessity—especially when traveling with young children—and it is completely unacceptable that your request was missed overnight and into the next morning. We sincerely apologize for the inconvenience this caused and that it ultimately led to an early departure. Please be assured that we have raised this issue with our Front Office and Housekeeping team to carefully review our request-tracking procedures. We are taking immediate steps to ensure all guest requests are logged, monitored, and fulfilled promptly without exception. We deeply value your family's continued loyalty and hope to have the opportunity to welcome you back for the seamless, comfortable, and warm stay you have always known us for. Kind regards, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager

Dear Mr. A., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Ms. C., Thank you for taking the time to share your feedback with us! We are glad to hear that you had a very good stay overall, appreciated our convenient location, and enjoyed the friendly and courteous service from our team across all departments. We also appreciate your constructive note regarding the keycard issuance. Having extra keycards when traveling with companions adds much-needed convenience, and we apologize for any hassle this caused. Please note that our Front Desk team is always happy to provide an additional keycard upon request during check-in or anytime throughout your stay to ensure a seamless experience. Thank you once again for your feedback, and we look forward to welcoming you and your friend back soon. Kind regards, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager

Dear Mr. L., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection