Dear Mr. S., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Ms. L., Thank you for sharing your feedback with us. While we appreciate that you recognized our luxury positioning, we are deeply sorry to learn that your stay was far from comfortable and fell short of your expectations in multiple areas. We sincerely apologize that the ongoing scaffolding work compromised your privacy and prevented you from enjoying your upgraded Bayview room, as well as for the late-night noise disturbances that disrupted your rest. Furthermore, we regret that your request for firmer pillows was not met to your satisfaction and that you experienced inconvenience with airport transportation and priority check-out. Your comments have been shared directly with our Front Office, Housekeeping, and Engineering leadership teams to address these operational and communication gaps immediately. We truly value your candid review and hope to have the opportunity to welcome you back for the seamless, tranquil, and comfortable stay you deserve. Kind regards, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager

Dear Mr. A., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Mr. S., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Ms. E., Thank you for bringing your concerns to our attention. We sincerely apologize that your stay fell short of the five-star standards we strive to uphold, particularly regarding our breakfast service and Halal options. We deeply regret the difficulties you experienced with dietary accommodations, basic requests, and buffet replenishment. Making any guest feel unwelcome or inconvenient is entirely against our values, and we are taking your feedback very seriously. Your comments have been shared directly with our Culinary and Food & Beverage team to immediately address these service gaps and ensure our team provides the attentive, gracious hospitality you expect and deserve. We appreciate your valuable feedback and hope to have the opportunity to welcome you back and make things right. Kind regards, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager

Dear Mr. F., Thank you for being a valued Accor member and for sharing such detailed, constructive feedback regarding your recent stay. We sincerely apologize that your experience fell far short of the high hospitality standards you have come to expect from Accor properties like The Silveri Hotel Hong Kong and Novotel Danang Premier. We deeply regret the lack of attentiveness shown to your wife upon her arrival, particularly when she was exhausted, as well as our failure to seamlessly coordinate your pre-arrival preferences and room assignment. While special requests are subject to availability, proactively gathering your preferences means we must make every effort to acknowledge and fulfill them thoughtfully. We are especially sorry that you had to follow up on your wife’s birthday surprise, which removed the element of delight and care we aimed to create for her special day. Your feedback regarding proactive communication, warmth, and attention to detail has been shared directly with our Front Office, Guest Experience, and In-Room Dining Team. We are using your comments to refine our processes and ensure our team delivers the thoughtful service our loyalty members deserve. We genuinely appreciate your loyalty and hope to have the opportunity to welcome you back in the future to provide the memorable, seamless stay you rightly expect. Kind regards, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager

Dear Mr. S., Thank you for choosing to stay with us again and for taking the time to share your experience. We are truly touched to know that your family usually feels right at home whenever you stay with us. At the same time, we are deeply sorry for the disappointing experience on your second night. Access to drinking water is indeed a basic necessity—especially when traveling with young children—and it is completely unacceptable that your request was missed overnight and into the next morning. We sincerely apologize for the inconvenience this caused and that it ultimately led to an early departure. Please be assured that we have raised this issue with our Front Office and Housekeeping team to carefully review our request-tracking procedures. We are taking immediate steps to ensure all guest requests are logged, monitored, and fulfilled promptly without exception. We deeply value your family's continued loyalty and hope to have the opportunity to welcome you back for the seamless, comfortable, and warm stay you have always known us for. Kind regards, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager

Dear Mr. A., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Ms. C., Thank you for taking the time to share your feedback with us! We are glad to hear that you had a very good stay overall, appreciated our convenient location, and enjoyed the friendly and courteous service from our team across all departments. We also appreciate your constructive note regarding the keycard issuance. Having extra keycards when traveling with companions adds much-needed convenience, and we apologize for any hassle this caused. Please note that our Front Desk team is always happy to provide an additional keycard upon request during check-in or anytime throughout your stay to ensure a seamless experience. Thank you once again for your feedback, and we look forward to welcoming you and your friend back soon. Kind regards, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager

Dear Mr. L., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Ms. C., Thank you for taking the time to share your feedback with us. We sincerely apologize that the road noise impacted your stay and comfort. While our central location offers convenient access to the city, we understand how important a quiet and peaceful environment is for a good rest. For future visits, we would be happy to allocate a room on a higher floor or facing away from the main street to ensure a more restful experience. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much quieter stay. Kind regards, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager

Dear Mr. C., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Ms. J., Thank you for sharing your feedback with us. We are glad to hear that our team’s flexibility with your late checkout provided a smoother transition for your family. However, we are deeply saddened and concerned to read about your experience regarding your missing hair clamp and MAC lipstick, as well as the feeling that your concern was closed too quickly. Please accept our sincere apologies for the distress this situation has caused you—especially given the deep sentimental value of the hair clamp from your late grandmother. We understand completely that some items are irreplaceable, and a simple "nothing was found" does not reflect the empathetic and thorough attention your concern deserved. Please be assured that our staff adheres to strict professional standards, and any important personal belongings of our guests are never touched or handled by our team. Following your report, our security and housekeeping teams conducted a thorough internal investigation, and no items from your room were found with any of our staff members or within our housekeeping facilities. That being said, we deeply regret that the communication surrounding this investigation felt hasty or dismissive. As a valued Accor member, you deserve clear, careful, and compassionate handling at every step, and we are reviewing our procedures to ensure guest concerns are handled with greater care and transparency moving forward. Kind regards, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager

Dear Mr. I., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Ms. L., Thank you for sharing your feedback with us. While we are glad to hear you enjoyed our location, amenities, and found our staff accommodating, we are deeply concerned to read about your experience regarding alleged missing items. Please be assured that the safety and security of our guests and their belongings are of the utmost importance to us. All guest valuables are always safe, and Our team adheres to strict professional standards, and guests' personal belongings and valuables are never touched by our staff under any circumstances. Furthermore, following a thorough investigation, no items from your room were found with any of our staff. We take all guest feedback seriously and remain committed to maintaining a safe and secure environment for everyone. Kind regards, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager

Dear Mr. I., Thank you for sharing your thoughtful feedback with us. We are delighted to know that you appreciated the warm hospitality of our team. It is especially rewarding to hear that our colleagues made you feel welcome, from recognizing your Platinum membership during check-in to assisting with your luggage and ensuring your Grab car arrival was taken care of. We will be sure to share your kind words with the team as encouragement. We also sincerely appreciate your constructive feedback regarding the building layout and breakfast information. We understand that having a printed summary or written guide would be helpful for your convenience, and we will take this into consideration as we continue to improve our guest experience. Furthermore, we regret that the absence of a welcome amenity left you feeling disappointed. Your feedback is valuable to us, and we appreciate you bringing this to our attention. Thank you once again for choosing to stay with us and for giving us the opportunity to improve. We look forward to welcoming you back for an even more enjoyable and memorable stay "Creating Memorable and Meaningful Moments." Sincerely, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager Admiral Hotel Manila - MGallery Collection

Dear Mr. Colemn, Thank you for your wonderful and detailed review! We are delighted to know that you enjoyed our hotel’s Art Deco design, Filipino cultural touches, lobby, breakfast, pool, spa, and the vibrant atmosphere at Ruby Wong’s Godown. It is especially rewarding to hear your kind compliments on our smart TVs, toiletries, and shower experience. We also appreciate you highlighting the areas where we fell short. We sincerely apologize for the minibar setup, the unmet pillow preference, delays in replacing pool towels, toiletries running out too quickly, and the limited complimentary bottled water. Your feedback is valuable, and we will share these observations with the relevant teams to help us improve our attention to detail and deliver a more personalized and seamless experience. Thank you once again for staying with us and for helping us improve. We look forward to welcoming you back to MGallery Admiral, Manila for another memorable stay! "Creating Memorable and Meaningful Moments." Sincerely, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager Admiral Hotel Manila - MGallery Collection

Dear Ms. B., Thank you for sharing your feedback and for choosing MGallery Admiral, Manila for your business stay. We are delighted to hear that you found our team approachable and friendly, and that you had a pleasant overall experience. We sincerely apologize for the inconsistencies you encountered with essential amenities and housekeeping, particularly the replenishment of toilet paper and soap, as well as the vacuuming and cleaning of your room. Please be assured that your comments have been noted and will be shared with our housekeeping team to help us improve our service and ensure greater attention to detail. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for an even more comfortable and seamless stay. "Creating Memorable and Meaningful Moments." Sincerely, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager Admiral Hotel Manila - MGallery Collection