Novotel Nairobi Westlands 5 stars

Customer review rating (ALL Rating) 4.6/5 1,155 reviews

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Description

Hotel extras

  • In the heart of Westlands, close proximity to corporate offices and steps away from Sarit Mall

  • Spacious, contemporary rooms & one-bedroom suites

  • Savor 04 international dining venues & bars

  • 13 diverse meeting rooms with natural daylight and a ballroom connected to an enchanted garden

  • Well-equipped fitness centre full of natural light

Our accommodation(s)

Book this hotel
Room 1

Thanks to the modern and intutive design, this 36m² room features two beds of 210x120 each, a workstation, walk-in shower with Elemental Herbology bath amenities. Some rooms feature an option of a connecting king room, perfect for family stays.

  • Views:

    City View

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 4 pers. max
  • 36 m² / 387 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View

Enjoy added comfort in the Executive Room (41m²) featuring a king bed and modern bathroom with walk-in rain shower and refillable amenities. Espresso facilities, bathrobes, safe, ironing facilities and complimentary water elevate your stay.

  • Views:

    City View

Max. number of persons
4
Area
From 41 m² / 441 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk

Suite

Deluxe Suite, 1 Bedroom, Living Room - 1 king bed

The Deluxe Suite (75m²) blends spacious living with a separate lounge and king bedroom. Relax with a walk-in rain shower, bathtub and refillable amenities, enhanced by espresso facilities, in-room refreshments and refined comfort touches.

  • Views:

    City View

Max. number of persons
4
Area
From 75 m² / 807 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk

Suite

Presidential Suite, 3 Bedrooms, Living room, Kitchenette - 2 king beds, 2 twin beds

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk

Hotel location

Novotel Nairobi Westlands

Lower Kabete Road, Westlands
00600 NAIROBI
Kenya

GPS:-1.25727, 36.80062

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 347 rooms
  • 9 rooms for people with reduced mobility
  • 35 family rooms
  • 17 connecting rooms
  • 347 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed WiFi Additional charge
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Desk equipment available

  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception
  • Safe deposit box at reception Additional charge

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

13 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for 0 to 3 years
  • Children''s Club for 3 to 6 years
  • Board games available
  • Play area

Well-being

Outdoor Swimming Pool

  • Outside
  • On site

Fitness Center

  • On site

Indulge in the flavors of the world at our continental-inspired restaurant. With capacity for 80 guests, Social Hub is open daily from 6:30am to 10:30pm. Come as you are and enjoy international bites in a welcoming atmosphere.

ROOFTOP POOL & BAR

Unwind at our rooftop poolside restaurant with sweeping city views. Perfect for 40 guests, enjoy continental cuisine, cocktails, and bubbles from 7am to 10:30pm. Come as you are and soak in a relaxed, stylish atmosphere.

Bar Type
POOL SIDE SNACK BAR
Capacity
20
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Credit cards

  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Unwind at our rooftop poolside restaurant with sweeping city views. Perfect for 40 guests, enjoy continental cuisine, cocktails, and bubbles from 7am to 10:30pm. Come as you are and soak in a relaxed, stylish atmosphere.

Get a head start of your day with a sumptuous breakfast spread. Choose from a variety of international and local cuisines comprising with healthy options curated for you.

Indulge in a refreshing swim in a crystal-clear pool or bask in the sun as you relax in our outdoor oasis.

Elevate your fitness journey, equipped with state-of-the-art cardio and weight-training machines. Whether you're a hotel guest or a member, discover a range of activities for your unique experience.

Explore relaxing body treatments and massages at our Spa for a peaceful wellness experience.

Book

Modern, classic and timeless weddings at the Novotel Nairobi Westlands!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,155 reviews

Customer review rating 4.5/5

Ezekiel M. Friends - Confirmed reviews ALL

Dear Ezekiel M., Thank you for your wonderful feedback! We’re delighted you enjoyed our location, helpful team, and especially the breakfasts. We're also glad you enjoyed your time at the Pool Bar and Gemma’s. We truly appreciate your kind words and look forward to welcoming you back for another lovely stay! Best regards, Novotel Nairobi Westlands

Customer review rating 4.0/5

Nina C. M. S. Families - Confirmed reviews ALL

Dear Nina, Thank you for sharing your feedback. We’re pleased to hear that you had an excellent overall experience and were satisfied with our service. We also appreciate you highlighting the housekeeping concerns regarding waste collection, the timely removal of used food items, and towel replacement. Your feedback has been noted and will be shared with the relevant team for review and follow-up. We look forward to welcoming you back and providing an even better experience. Best regards, Novotel Nairobi Westlands

Customer review rating 3.0/5

Wyckiffe M. G. Families - Confirmed reviews ALL

Dear Wyckiffe M. G., Thank you for your feedback regarding your stay. We appreciate your compliments about the rooms and location. I apologize that the breakfast did not meet your expectations, and I understand the importance of accommodating diverse dietary preferences. Your comments will be taken into consideration. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Haizol N. Couples - Confirmed reviews ALL

Dear Haizol N., Thank you for your kind words regarding your recent stay at our hotel. We are thrilled to hear that you found our accommodations comfortable and our facilities clean. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 4.0/5

Fathi A. H. S. Business - Confirmed reviews ALL

Dear Fathi, Thank you for your positive feedback regarding our location, view, and room size. We are delighted to know that you had a great experience at our hotel. Best regards, Novotel Nairobi Westlands

Dear Ezekiel M., Thank you for your wonderful feedback! We’re delighted you enjoyed our location, helpful team, and especially the breakfasts. We're also glad you enjoyed your time at the Pool Bar and Gemma’s. We truly appreciate your kind words and look forward to welcoming you back for another lovely stay! Best regards, Novotel Nairobi Westlands

Customer review rating 4.0/5

Nina C. M. S. Families - Confirmed reviews ALL

Excellent customer satisfaction

Dear Nina, Thank you for sharing your feedback. We’re pleased to hear that you had an excellent overall experience and were satisfied with our service. We also appreciate you highlighting the housekeeping concerns regarding waste collection, the timely removal of used food items, and towel replacement. Your feedback has been noted and will be shared with the relevant team for review and follow-up. We look forward to welcoming you back and providing an even better experience. Best regards, Novotel Nairobi Westlands

Customer review rating 3.0/5

Wyckiffe M. G. Families - Confirmed reviews ALL

Rooms excellent Location ok Breakfast underwhelming. Also, if someone wants to get packed to take later, why force them to pack pastries only. Some of us don't take wheat

Dear Wyckiffe M. G., Thank you for your feedback regarding your stay. We appreciate your compliments about the rooms and location. I apologize that the breakfast did not meet your expectations, and I understand the importance of accommodating diverse dietary preferences. Your comments will be taken into consideration. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Haizol N. Couples - Confirmed reviews ALL

Comfortable stay

Dear Haizol N., Thank you for your kind words regarding your recent stay at our hotel. We are thrilled to hear that you found our accommodations comfortable and our facilities clean. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 4.0/5

Fathi A. H. S. Business - Confirmed reviews ALL

Great!

Dear Fathi, Thank you for your positive feedback regarding our location, view, and room size. We are delighted to know that you had a great experience at our hotel. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Marcy T. C. Couples - Confirmed reviews ALL

Every hotel employee we encountered went above and beyond to be courteous and accommodating, the hotel was modern, rooms were beautifully appointed, comfortable and exceptionally clean and the restaurant was amazing!

Dear Marcy T. C., Thank you for your delightful feedback. We are thrilled to hear that our team provided exceptional service and that you enjoyed the modern accommodations and restaurant offerings. Your kind words motivate us to continue delivering top-notch experiences to all our guests. Best regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

Joel O. O. Couples - Confirmed reviews ALL

Magical and room decoration on poit

Dear Joel, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found your accommodations comfortable and appreciated the decor. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 3.5/5

Pendo H. R. Business - Confirmed reviews ALL

well located

Dear Pendo H. R., Thank you for sharing your feedback. We sincerely appreciate your kind words about our location and staff. However, we regret that your overall experience did not meet your expectations. Your comments are valuable to us as we strive to improve our services. Best Regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

Faith M. K. Couples - Confirmed reviews ALL

A very pleasant 3 day stay . The breakfast varied and of a high quality. Only slight criticism was the perceived poor sound insulation in our bedroom as we could hear the TV and someone snoring in the room next door.

Dear Faith M. K., Thank you for your kind words regarding our staff and the quality of breakfast. We appreciate your feedback about the sound insulation in your room and will take it into consideration as we aim to enhance our guests' experience. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Kennedy M. Business - Confirmed reviews ALL

Enjoyed my brief stay at Novotel Nairobi. Wonderful rooms and great food. Keep it up!

Dear Kennedy M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our accommodations and dining options. Your positive feedback inspires us to continue providing excellent service. Best Regards, Novotel Nairobi Westlands

Customer review rating 4.0/5

Thierno O. D. Couples - Confirmed reviews ALL

We enjoyed our stay The stay at Novotel is an important chapter in our story

Dear Thierno O. D., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that your experience at Novotel Nairobi Westlands has contributed positively to your story. We look forward to welcoming you back in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Megann E. R. Business - Confirmed reviews ALL

Absolutely exceptional. Wonderful staff. Well kept, clean rooms. The best food ever - incredible breakfast and restaurant options! We also used the hotel conference/meeting rooms and they were excellently run.

Dear Megann E. R., Thank you for your kind words regarding your stay with us. It is gratifying to hear that you found our staff exceptional and enjoyed the cleanliness of our rooms, as well as the dining options and conference facilities. We look forward to welcoming you back in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Pulak S. Business - Confirmed reviews ALL

It's a nice business hotel

Dear Pulak S., Thank you for your kind words regarding your recent stay at Novotel Nairobi Westlands. We are pleased to hear that you found our staff courteous and helpful and that you were comfortable during your stay. We appreciate your feedback and will strive to maintain our standards. Best Regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Alex M. M. Business - Confirmed reviews ALL

AWESOME!!

Dear Alex M. M., Thank you for sharing your positive experience. We are delighted to hear that you found your stay to be awesome. Your satisfaction is our priority, and we hope to welcome you back soon for another great experience. Best regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

Freidah W. M. Solo - Confirmed reviews ALL

Well taken care of and my goal for home away from home was achieved

Dear Freidah, Thank you for your kind words. We are delighted to hear that your stay felt like a home away from home and that you were well taken care of. We look forward to welcoming you back in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 1.0/5

Bob O. Couples - Confirmed reviews ALL

The services were not so good. We had issues with the TV WiFi and the technician said he would come back to fix it and never did. We couldn’t even finish our time there because we were so disappointed.

Dear Bob, Thank you for sharing your feedback. We’re sorry to hear your experience didn't meet your expectations. We understand how disappointing it can be when connectivity and in-room technology issues affect your stay, especially when you expect timely assistance. We take your comments seriously and will share them with the relevant team for review and follow-up. We regret that your overall experience left you disappointed and hope to have the opportunity to provide you with a more seamless stay in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Devan C. C. Families - Confirmed reviews ALL

We stayed with a large group of family and friends for a wedding. The service before we arrived was excellent. The team were very responsive and helpful in replying to emails. Once we arrived, the team made us feel welcome and were extremely attentive during the stay. Over the two/three weeks we were there, Novotel became like home. I can't thank them enough for all their efforts and would recommend them to anyone visiting Nairobi.

Dear Devan, Thank you for your kind words regarding your recent stay at Novotel Nairobi Westlands. We are delighted to hear that you and your family felt welcome and at home during your visit. Our team is committed to providing excellent service, and it is gratifying to know that their efforts met your expectations. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

Padmanabhan R. R. Business - Confirmed reviews ALL

All the staff were very courteous, kind and went an extra mile to serve us. Keep it up.

Dear Padmanabhan, Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff made a positive impression and ensured your comfort. We greatly appreciate your feedback and will share it with the team to motivate them further. Best regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

David O. O. Couples - Confirmed reviews ALL

Good Room service and ambience

Dear David, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the comfort of our accommodations and appreciated the room service and ambiance. Your satisfaction is our priority. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

William J. K. Couples - Confirmed reviews ALL

It was a real pleasure staying here. Everything was perfect. The lobby area with the open view of the lifts is beautifully designed. Rooftop pool awesome although a little small. Breakfast amazing with loads of choice. I would come back here for sure. Thanks for a memorable stay.

Dear William, Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you enjoyed our beautifully designed lobby, the rooftop pool, and the extensive breakfast options. Your positive feedback is greatly appreciated, and it is wonderful to know that your experience was memorable. We look forward to welcoming you back in the future. Best regards, Novotel Nairobi Westlands

Other web-users rate our hotel

  • 225 reviews 9.3/10 Location
  • 481 reviews 8.7/10 Room
  • 833 reviews 9.1/10 Service
  • 13 reviews 8.9/10 WiFi
  • 192 reviews 8.1/10 Cleanliness
  • 165 reviews 9.2/10 Breakfast
  • 49 reviews 9.9/10 Wellness Area
  • 27 reviews 9.2/10 Bar

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