Novotel Nairobi Westlands 5 stars

Customer review rating (ALL Rating) 4.7/5 947 reviews

Novotel Nairobi Westlands - Image 1
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Description

Hotel extras

  • In the heart of Westlands, close proximity to corporate offices and steps away from Sarit Mall

  • Spacious, contemporary rooms & one-bedroom suites

  • Savor 04 international dining venues & bars

  • 13 diverse meeting rooms with natural daylight and a ballroom connected to an enchanted garden

  • Well-equipped fitness centre full of natural light

Our accommodation(s)

Hotel location

Novotel Nairobi Westlands

Lower Kabete Road, Westlands
00600 NAIROBI
Kenya

GPS:-1.25727, 36.80062

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  947 reviews

Customer review rating 5.0/5

Oludolapo O. A. Families - Confirmed reviews ALL

I absolutely loved the attention to details, warm reception, beautiful property & solid ambience. Reservation team should be more responsive though.

Dear Oludolapo, Thank you for your wonderful review and for choosing to stay with us at Novotel. We are delighted to hear that you had an amazing experience and appreciated the attention to detail, warm welcome, beautiful property, and inviting ambience. Creating memorable stays for our guests is what we strive for, and it is rewarding to know we succeeded during your visit. We also appreciate your feedback regarding the responsiveness of our Reservations team. Please accept our apologies for any delays you may have experienced. Your comments have been shared with the team as we continuously work to improve our service standards and response times. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you back for another exceptional stay in the near future. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Lisa K. C. Couples - Confirmed reviews ALL

We stayed 2 nights one at the beginning of our trip and one at the end. They accommodated a late check out time for us and allowed us to use hotel amenities until we were picked up for the airport

Dear Lisa K. C., Thank you for your wonderful review and for choosing to stay with us both at the beginning and end of your trip. We are delighted to hear that you found our hotel friendly, comfortable, efficient, and welcoming. It is especially rewarding to know that our team was able to accommodate your late check-out request and that you were able to continue enjoying our facilities before your airport transfer. Your kind feedback is greatly appreciated and will be shared with the team, who work hard to create memorable experiences for our guests. We truly enjoyed hosting you and look forward to welcoming you back on your next visit. Best regards, Novotel Nairobi Westlands

Customer review rating 4.0/5

Anders T. B. Business - Confirmed reviews ALL

Lovely hotel and high standard! But so many e-mails all the time…

Dear Anders, Thank you for your feedback and for your kind words about our hotel and the high standards you experienced during your stay. We are delighted that you enjoyed your visit. We also appreciate your comment regarding the number of emails received. We understand that excessive communication can be overwhelming, and we will consider your feedback as we continually review our guest communication practices. Thank you once again for choosing to stay with us. We look forward to welcoming you back soon. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Rohan M. G. Families - Confirmed reviews ALL

everything was perfect

Dear Rohan M. G., Thank you for your kind words regarding our location and staff. We are delighted to hear that your experience with us was perfect. Your satisfaction is our priority, and we look forward to welcoming you again in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

David K. Solo - Confirmed reviews ALL

Awosome

Dear David K., Thank you for your positive feedback. We are delighted to hear that you found your experience with us to be good and awesome. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Nairobi Westlands

Other web-users rate our hotel

  • 193 reviews 9.2/10 Location
  • 404 reviews 8.6/10 Room
  • 710 reviews 9.3/10 Service
  • 11 reviews 7.9/10 WiFi
  • 165 reviews 8.6/10 Amenities
  • 147 reviews 8.2/10 Cleanliness
  • 146 reviews 9.3/10 Breakfast
  • 41 reviews 9.9/10 Wellness Area

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