Novotel Nairobi Westlands 5 stars

Customer review rating (ALL Rating) 4.7/5 819 reviews

Novotel Nairobi Westlands - Image 1
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Description

Hotel extras

  • In the heart of Westlands, close proximity to corporate offices and steps away from Sarit Mall

  • Spacious, contemporary rooms & one-bedroom suites

  • Savor 04 international dining venues & bars

  • 13 diverse meeting rooms with natural daylight and a ballroom connected to an enchanted garden

  • Well-equipped fitness centre full of natural light

Our accommodation(s)

Hotel location

Novotel Nairobi Westlands

Lower Kabete Road, Westlands
00600 NAIROBI
Kenya

GPS:-1.25727, 36.80062

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  819 reviews

Customer review rating 3.5/5

Shilla M. Business - Confirmed reviews ALL

The room i stayed was beautiful however i have one major discomfort i had, The room had no windows one could open to let in fresh air. this makes your rooms stuffy since there is a carpet. So people with sinuses can find it hard to breath. for instance i would have a stuffy/blocked nose and i would sneeze alot because their is a carpet and no entry of clean air. The AC would make it worse. So i suggest to find away to have windows or glass doors that open so one can let in fresh air.

Dear Shilla, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Nairobi Westlands. We appreciate your kind words about the beauty of your room. However, I would like to express my sincere apologies for the discomfort you experienced due to the lack of operable windows. We understand how important air quality is for our guests’ comfort. Thank you for your suggestion regarding windows or glass doors that open; we will consider it as we review future room improvements. We value your input and thank you once again for bringing this matter to our attention. We hope to welcome you back in the future for a more comfortable experience. Warm regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

Samuel M. A. Solo - Confirmed reviews ALL

Consider providing teeth brush and paste as well Other aspects were ok

Dear Samuel, Thank you for your feedback and for your suggestion regarding toothbrush and toothpaste amenities. Kindly note that these items are available upon request, and our team would be happy to provide them whenever needed. We are pleased to hear that the other aspects of your stay were satisfactory, and we truly appreciate you taking the time to share your thoughts. Best regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

Regina T. E. Business - Confirmed reviews ALL

We had a wonderful time at Novotel, the employees were welcoming and polite.

Dear Regina, Thank you for your kind words regarding your recent stay. We are delighted to hear that our team made your experience welcoming and enjoyable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Hamid H. H. Solo - Confirmed reviews ALL

The best 🤗

Dear Hamid, Thank you for your kind words. We are delighted to know that you enjoyed your stay with us and consider us the best in Nairobi. Your feedback motivates our team to continuously deliver exceptional experiences. Best wishes, Novotel Nairobi Westlands

Customer review rating 3.5/5

Nahla V. Friends - Confirmed reviews ALL

Nice hotel and mostly comfortable. Check in room too long and was disorganized. The room is standard but there is a window into the bathroom?? Even with the shades down it’s still exposed. Why would you want a window from your room to the bathroom

Dear Nahla, Thank you for your feedback regarding your recent stay. We regret that your check-in experience was not seamless and acknowledge your concerns about the room layout. Your comments are valuable to us as we strive to enhance our guests' experiences. Best regards, Novotel Nairobi Westlands

Other web-users rate our hotel

  • 168 reviews 9.3/10 Location
  • 360 reviews 8.9/10 Room
  • 628 reviews 9.4/10 Service
  • 10 reviews 8.8/10 WiFi
  • 187 reviews 9.6/10 Vibe
  • 133 reviews 7.9/10 Cleanliness
  • 129 reviews 9.1/10 Breakfast

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