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Mercure Macon Bord de Saone Hotel 4 stars

Customer review rating 3.9/5 3,156 reviews

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Room 1

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Mercure Macon Bord de Saone Hotel
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+ 12 Services

Hotel extras

  • Anti-COVID health protocols applied

  • Free private car park

  • Partnered with local producers

  • Room service catering available

  • Fully equipped meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (nearby) Paying
  • Fitness centre (nearby) Paying
  • Well-being
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Macon Bord de Saone Hotel

26 Rue Pierre de Coubertin
71000 macon
france

Tel: +33385219393

Fax: (+33)3/85391145

Check-in from 15h00

Check out up to 12h00

  • ARRET JEAN MOULIN :  A G

  • By plane

    LYON ST EXUPERY At 91.2km / 56.67 miles

  • By car

    A 40 At 2.7km / 1.68 miles

  • By car

    A6 At 6.1km / 3.79 miles

  • By train

    MACON LOCHE At 8.4km / 5.22 miles

  • By train

    MACON VILLE At 2.8km / 1.74 miles

GPS :46.318093, 4.842326

Our accommodation(s)

Let yourself be seduced by the harmonious blend of elegance, modernity and comfort of your room. Quiet and spacious, our rooms will seduce you with the view of the Saône or the park.

Classic Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: Courtyard View, Park view *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Superior Family Room with 1 king-size bed and 1 double sofa bed

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine

PRIVILEGE ROOM with 1 king-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Views: River side *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

AU FIL DE L'O

Type of cuisine: Regional

During your stay, experience local cuisine. From egg meurette to Burgundy snails, continue your discoveries with our Charolais meat and poultry from Bresse. Try the local specialties at "Au Fil de l'O".

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday Closed
  • Sunday Closed

BAR AU FIL DE L'O

Come to AU FIL DE L'O and be tempted by our local and regional wines, plates and tapas directly from the Burgundy region

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 120 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Macon Bord de Saone Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,156 reviews

tripadvisor

TripAdvisor Rating 3.5/5

541 reviews

Slightly disappointing experience

Customer review rating 1.5/5

Michel R. Couples - 11/06/2021 Confirmed reviews ALL

We first got a room where the curtains were exhibiting multiple holes across the surface. This did not give a warm feeling for a "privilège room". The it appears that the room could not be locked when leaving the room. We requested assistance from the hotel reception and they could not fix the problem and offered us to move another similar room one floor down. We were already settled in the initial room, so this was not really an enjoyable moment. The morning after we had to realise that the room was not equipped in terms of towels for two people but for one person only. Also the toilet was not flushing properly as it was taking 3 To 4 flushing cycles to get the result you normally expect from one cycle. Finally the breakfast buffet was not really exciting, maybe because we coming down only at 09:30, almost by the end of the service. In conclusion a quite disappointing experience this time at that hotel. The people at the reception did the best they could to try to amortise the impact of all this, but overall, this was clearly unacceptable to us.

Hello, Sir R., We thank you to share your opinion to your stay in our hôtel. We are truly sorry that your experience at the hotel was not what you have expected. First, we must change the room because you can go enter in the room without put your key, and the curtains have some holes we are truly sorry for that, we must change your room on a other floor because we have no availbility on the fourth floor. Second, we are truly sorry for the towels, for the next time, don't hesitate to contact the reception to have your towels and for the toilets you can call the reception too, for call the technician to resolve the problem. And finally, we are sorry for the breakfast, the hour of the brekfast is 6:30 a.m to 10:00 a.m in week and 6:30 to 11h00 a.m in week end. Be sure that we will take the required measures to make sure this unpleasant situation will never happen again We hope we will have the opportunity to prove, during your next stay, that thz quality of Mercure Hotels will be beyond your expectations. Sincerely Blandine
Customer review rating 1.5/5

R. I. Business - 13/05/2021 Confirmed reviews ALL

Main issue was poor wi fi which was too weak to even read e mail without dropping constantly. Dinner - very limited choice due to Covid restrictions - tajine was inedible.

Dear I. R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadia Le Mercure Mâcon Bord de Saône

BETTER THAN GOOD STAY

Customer review rating 5.0/5

Nicolas Business - 14/04/2021 Confirmed reviews ALL

even with the sanitary situation, I got (good) food when i arrived late thanks to the team

Dear Mr P., Thank you so much for your positive feedback regarding your recent stay with us at the Hôtel Mercure Mâcon Bord de Saône. I'm pleased to read that your stay went well and that our services and our staff were the key of your wellness with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PAROLE Helyne General Manager

Well located

Customer review rating 4.5/5

Jean N. Couples - 02/11/2020 Confirmed reviews ALL

Nice hotel very well located. Nice staff and unusually good restaurant. The Beuf Bourgogne was excellent. .

Buenos Dias Sr N., Thank you very much for your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback especially under our restaurant. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PAROLE Helyne Directrice

Great location for Le Spot Expo

Customer review rating 4.5/5

Irene S. Solo - 19/10/2020 Confirmed reviews ALL

Friendly welcome, bright and clean hotel reception area. Room was a little tired, but perfectly clean. Windows need replaced - Old and unable to see out of. Comfortable bed, welcoming hot 'rain style' shower. Tea/coffee courtesy tray a welcome extra.

Dear IRENE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for sharing with us our imperfections which have marked you and which obviously require our full attention. We hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs - Service Réception

GOOD LOCATION BY THE SOANE

Customer review rating 4.5/5

Christopher H. Couples - 27/09/2020 Confirmed reviews ALL

Very good receptionist assisted by an excellent stagiaire. The best Mercure we have stayed in since the end of the lock down. Ideally placed if visiting Macdon or splitting a long trip from north to south or vice versa.

Dear CHRISTOPHER H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs - Service Reception

Ok

Customer review rating 4.0/5

Brandon Business - 16/09/2020 Confirmed reviews ALL

Conforme

Madame,Monsieur S., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Mâcon Bord de Saône. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame,Monsieur, en l’expression de nos sentiments les meilleurs. Anaïs - Service Reception

Well located, let down by tired smelly room

Customer review rating 2.0/5

Anonymous Couples - 06/09/2020 Confirmed reviews ALL

Covid restricted stay. On arrival waited for Approx 10 mins to be greeted at the reception After chasing down a member of staff. Booked a privilege room. Once we open the door strong smell of damp later located from the toilet And shower room where extractor fans we not working. Room generally looked tired and carpet had areas of stains. Location was perfect but overall not a nice stay and was happy to leave.

Dear GERARD M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Comme il faut

Customer review rating 4.5/5

Smark Families - 06/09/2020 Confirmed reviews ALL

Nice rooms, easy parking, quick check in and check out. A bit pricey, and a ridiculously priced breakfast at 18 euros per person....

Dear STYLIANOS M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the breakfast, the price is leveled on our standing, but we respect your feelings about it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Just about ok

Customer review rating 1.0/5

Anonymous Families - 01/09/2020 Confirmed reviews ALL

We got there late (11pm) after a long drive. We have two kids including a tiny baby. We had to wait several minutes for someone to show up to reception. We were given a smokers room that smelled like a freakin ashtray. Although the hotel was clearly not full, the receptionist denied my request for another room because his computer wasn’t working. Everything was downhill from there.

Dear MEHDI B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie

Great stay

Customer review rating 4.5/5

F D. Couples - 24/08/2020 Confirmed reviews ALL

Arrived later than planned, but still very welcomed, evening meal available, was a restricted menu but very good, along with the beer and rosé! Our dog was very welcomed at a small charge of €9 Clean room with comfortable bed

Dear FIONA D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie

No rest with such bed

Customer review rating 1.5/5

Daniel M. Families - 11/08/2020 Confirmed reviews ALL

I came to stay 1 night for a bit of rest along our way. The bed was such hard I hardly slept half of the night. I am a traveler for professional purpose and those kind of long life beds are not fit for a 3 or 4 stars hotel. I will post a special review and I await your response so that I can see include your response in my review.

Dear DANIEL M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Eva

RAS

Customer review rating 4.0/5

D. B. Couples - 11/08/2020 Confirmed reviews ALL

RAS

Dear B. D., See you soon in Mercure Mâcon Bord de Saône ! Eva

Very good hotel room, but very bad hotel management and service

TripAdvisor rating 1.0/5

rvannamen Couples - 07/08/2020 TripAdvisor review

After our good experiences last year, we decided to book this hotel again this year. Upon arrival at the end of the afternoon the receptionist was the the only staff member in the entire hotel. The hotel was fully booked and he was responsable for the reception, bar and terrace. He tried to make the best of it. Outside the building needs urgent refurbishment. The garden as well as the boxes for plants and flowers at the terrace have not seen a gardener in months. Several lampposts on the parking were not working or damged. (we already noticed that during our visit two weeks earlier!) In short: BAD MANAGEMENT, ACCOR unworthy!!! The general Manger, mrs. Parole had of course the weekend off, and we could not reach her, or any assistant, to take our complaints.

Very good room. Long waiting in the restaurant

Customer review rating 3.0/5

Ruud Couples - 06/08/2020 Confirmed reviews ALL

Check-in was OK. The room was very good according to our expectations of last year. However the service in the restaurant was very slow. We had to wait more than an hour for only a main course. Apparently no supervision!

Dear RUUD E. V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. Despite all our efforts, we were not able to provide the quality service we are used to. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eva

Excellent hotel for an overnight stopover

Customer review rating 5.0/5

Sruthanach Solo - 04/08/2020 Confirmed reviews ALL

Very convenient hotel for a stopover from a long motorway journey. I have stayed here now about ten times. The people are friendly, the rooms comfortable and the pool and outside bar area are wonderful for relaxing. The restaurant is good for breakfast, although not very exciting in the evening

Dear JOHN Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PAROLE Helyne Directrice

A refreshing pause

TripAdvisor rating 4.0/5

aantonov-travel Family - 15/01/2020 TripAdvisor review

Very beautiful location near the Saone river, Macon's city center just a 15-minute walk, also a park right next to the hotel. Staff very welcoming and helpful, the bed is incredibly comfortable. Unfortunately, the state of the room was not up to the "privilege" title. Some items were damaged and/or not maintained very well. The sofabed is probably much better as a bed but we did not need it. And the AC was heating too much despite the low temperature setting (we had to switch it off and open the window on arrival). It was vell worth the sale price, but I'm not sure I would book the same room for the full price.

Dear guest, First we would like to thank you for your comment. We are glad that you enjoyed our bed. On the other hand, we are truly sorry that the room in its main aspect wasn't what you expected. Please, be sure that we are working eveyday to improve our services. We hope to have the opportunity to welcome you again, Kind regards, Julie, Service réception.

Nuitee Mercure Macon

TripAdvisor rating 3.0/5

Maurice W Business - 03/11/2019 TripAdvisor review

Rather old hotel but still acceptable. Breakfast was, as usually in the french Mercure Hotels, too average. The choice of the restaurant card was very limited. This may not be a problem if on the other hand the quality is on top. But unfortunatly, and the dinner was disappointing (dry chicken, almost no sauce, sweet potatoes fries being flabby, no crunch at all and totally oily).

Dear Maurice, Firstable, we would like to thank you for your comment. We are truly sorry that your experience at the hotel was not what you expected. Please, know that your comment has been transmitted and that we are working to improve our services. Hopefully, we we will get the chance to welcome you again next time. Julie, Service Réception.

Perfect for us

TripAdvisor rating 4.0/5

Andrew M Couples - 08/10/2019 TripAdvisor review

The hotel is in a lovely location by the river, the room was clean and comfortable, the staff were very professional and helpful. For the first time during our 3 week trip around France we had dinner in the hotel....excellent.

Super location, pleasant staff BUT restaurant service terrible.

TripAdvisor rating 3.0/5

Cosmopolitan729603 Friends getaway - 24/06/2019 TripAdvisor review

The hotel is superbly sited, the rooms comfortable and a good size. However the service was poor, a 30 minute wait for a menu, an hour and a half wait for our (assembled platter) meal was appalling. It took several attempts to get an accurate bill, we were charged for a non existent dog, breakfasts we hadn’t eaten and taxe de séjour for four people rather than three. Very disappointing and not at all the standard I expect of accor hotels. I would stay there again, for the situation but would not eat there and would check my bill very carefully.

Bonjour, J'ai noté les soucis rencontrés sur le service restauration, nous sommes actuellement en restructation a ce niveau ce qui a engrendré les desagrements et je tiens à m'en excuser. J'espere tout de meme vous revoir parmi nous pour que l'on puisse vous montez nos divers changements

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