Mercure Macon Bord de Saone Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,633 reviews

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Mercure Macon Bord de Saone Hotel - Image 1
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Mercure Macon Bord de Saone Hotel - Image 3
Mercure Macon Bord de Saone Hotel - Image 4
26 Rue Pierre de Coubertin, 71000 MACON, France

Description

Hotel extras

  • Anti-COVID health protocols applied

  • Free private car park

  • PRIVILEGE rooms with a view of the Saône River

  • Room service available for those who do not have a pass

  • 3283 sq. ft. (305 m²) of meeting facilities

Our accommodation(s)

Hotel location

Mercure Macon Bord de Saone Hotel

26 Rue Pierre de Coubertin
71000 MACON
France

GPS:46.318093, 4.842326

Telephone
Fax +33 3 85 39 11 45

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

AU FIL DE L'O

During your stay, experience local cuisine. From egg meurette to Burgundy snails, continue your discoveries with our Charolais meat and poultry from Bresse. Try the local specialties at "Au Fil de l'O".

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,633 reviews

TripAdvisor Rating  3.0/5  651 reviews

Renovation cannot come soon enough !

TripAdvisor rating 2.0/5

paulpZ6096FV Families - TripAdvisor review

Having stayed in many Mercure hotels around the world this really was the most disappointing. The manager informed us that the hotel is due for a complete renovation as it dates back to the 60’s but that really should be stated up front when looking on line as it is really tatty. Perhaps that also explained why they asked for full payment when we checked in, our mistake to oblige. However this didn’t explain why the breakfast was so poor with overcooked frozen pastries and poor selection, they couldn’t even oblige my wife with a poached egg. Maybe give this a miss till the renovation is done !

Dear guest, Thank you for sharing your experience. We sincerely apologize that your stay did not meet your expectations. We understand your concerns regarding the condition of the hotel, and we are currently planning a complete renovation to improve the overall experience. We regret that this was not clearly communicated prior to your booking, and we will work on providing more transparency moving forward. We also apologize for the issues you encountered at breakfast, and we will address your feedback with our team to ensure better quality and service in the future. Your comments are valuable as we continue to make improvements. We hope to have the opportunity to welcome you back once our renovations are complete, for a much more enjoyable stay. Kind regards, Ywane.

well located but run down not worth the 4 star money

Customer review rating 2.0/5

Eibe M. M. Families - Confirmed reviews ALL

surprised to see the 4 stars on the premise. The privilige room towards the river was small (but the largest available). With the sofa extended as extra bed there was no space to actually movearound at all. AC did not cool and window can only be opened sideways. The place is rund down and needs a revamp Evening sleep was disturbed until midnight by a gang of youth who parked their cars and loud stereos below alongside the river. Breakfast was appropriate and nice, yet the male staff a bit helpless

Dear M. M., Thank you for taking the time to share your experience in such detail. We are sorry that some aspects of your stay did not meet your expectations, including the size of the room, the air conditioning and the nighttime noise outside. We take note of your comments regarding the maintenance of the facilities and spaces. However, we are delighted that the breakfast was pleasant, and we will pass your feedback on to our team to improve our service. Your feedback is valuable to us and we hope to have the opportunity to offer you a more satisfactory stay in the future. Best regards, The Reception

Good location

Customer review rating 3.5/5

Mike Solo - Confirmed reviews ALL

Great location, bathroom could do with a proper shower instead of a handset .

Dear MICHAEL S., Thank you for your feedback! We're glad to hear that you enjoyed our great location. We appreciate your suggestion regarding the bathroom fixtures. Your comments are valuable to us, and we will certainly consider them for future improvements. We hope to welcome you back soon for another stay! Best regards, Ywane.

Good location, nice room, restaurants at walking distance

Customer review rating 4.0/5

Ruud Couples - Confirmed reviews ALL

Nice stay in Macon, fine room, friendly staff

Dear RUDOLFUS S., Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our location, your room, and the friendliness of our staff. It’s always our goal to provide a pleasant experience for our guests. We hope to welcome you back on your next visit to Mâcon! Best regards, Ywane.

good location 30 mins from the old town

Customer review rating 3.5/5

David Couples - Confirmed reviews ALL

average hotel, sewer smell in corridor, okay breakfast

Dear Sir, Thank you for taking the time to share your thoughts. We are happy that you enjoyed breakfast, and we take note of your feedback regarding the smell in the hallway. This issue is surprising, and we immediately informed our technical team so that it can be resolved as quickly as possible. Your comments allow us to improve our service, and we hope to have the opportunity to welcome you again to offer you a more pleasant experience. Best regards, La Réception

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Other web-users rate our hotel

  • 432 reviews 9.3/10 Location
  • 823 reviews 5.1/10 Room
  • 769 reviews 8.6/10 Service
  • 9 reviews 4.2/10 WiFi
  • 495 reviews 4.5/10 Comfort
  • 330 reviews 7.3/10 Breakfast
  • 294 reviews 3.6/10 Cleanliness
  • 219 reviews 4.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.