Mercure Macon Bord de Saone Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,514 reviews

Mercure Macon Bord de Saone Hotel - Image 1
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Description

Hotel extras

  • Evening dining from Tuesday to Saturday

  • Free, private and closed car park

  • PRIVILEGE rooms with a view of the Saône River

  • Room service available for those who do not have a pass

  • 3283 sq. ft. (305 m²) of meeting facilities

Our accommodation(s)

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Room 1

Hotel location

Mercure Macon Bord de Saone Hotel

26 Rue Pierre de Coubertin
71000 MACON
France

GPS:46.318093, 4.842326

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR AU FIL DE L'O

Enjoy the view of the Saône River from our unique bar, with a glass of local wine accompanied by our sharing boards and tapas directly from the Burgundy Region that will help you flow "AU FIL DE L'O"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,514 reviews

Customer review rating 0.5/5

Anthony F. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Claire M. Couples - Confirmed reviews ALL

Chère Madame, Nous vous remercions sincèrement pour votre magnifique évaluation et pour la note parfaite de 100/100 attribuée à notre établissement. Nous sommes ravis d'apprendre que vous avez apprécié le confort et le calme de votre séjour, ainsi que la jolie vue sur la rivière. C'est également une grande satisfaction de savoir que la réservation a été simple et que notre équipe, la qualité de l'hébergement, la propreté et le rapport qualité-prix ont pleinement répondu à vos attentes. Votre fidélité nous est particulièrement précieuse et nous vous remercions pour votre confiance ainsi que pour votre recommandation de notre établissement et du programme de fidélité. Ce fut un plaisir de vous accueillir et nous espérons avoir l'opportunité de vous recevoir à nouveau très prochainement pour un nouveau séjour au bord de la rivière. Bien cordialement, ABDEL La réception

Customer review rating 3.5/5

Job V. W. Couples - Confirmed reviews ALL

Dear Mr VW, Thank you for sharing your feedback. We are pleased to hear that you found the bed comfortable and enjoyed your stay overall. However, we sincerely apologize for the condition of the carpet and understand that this affected your impression of the room. Your comments regarding the room’s appearance and maintenance have been shared with our housekeeping and renovation teams as we continuously work to improve our guests’ experience. We truly appreciate your feedback and hope to have the opportunity to welcome you again in the future. Best regards, Marie Laure Front office manager

Customer review rating 0.5/5

Richard C. Business - Confirmed reviews ALL

Dear Mr C, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. We sincerely apologize for the condition and maintenance of the hotel, as well as for the unexpected restaurant closure. We understand how disappointing this situation must have been. Please allow us to clarify that, even when the restaurant is exceptionally closed, we do offer a selection of vacuum-packed cooked meals available through room service, in order to provide our guests with dining options at any time. We regret if this information was not clearly communicated during your stay. Your comments have been shared with the relevant teams, as guest feedback is essential in helping us improve both our facilities and services. We also regret that you did not feel your stay reflected the standards and value expected from a Mercure hotel. We hope to have the opportunity to welcome you again and provide you with a much better experience. Best regards, Marie Laure Front office manager

Customer review rating 5.0/5

Edward G. Families - Confirmed reviews ALL

Dear guest, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and appreciated the friendliness of our team, especially our front of house staff. It’s also great to know that our cleanliness standards met your expectations. We truly hope to welcome you back again very soon! Kind regards, Ywane.

Other web-users rate our hotel

  • 355 reviews 9.3/10 Location
  • 722 reviews 5.1/10 Room
  • 680 reviews 8.5/10 Service
  • 5 reviews 7.7/10 WiFi
  • 417 reviews 4.5/10 Comfort
  • 304 reviews 5.1/10 Food
  • 285 reviews 6.7/10 Breakfast
  • 272 reviews 3.3/10 Cleanliness

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