Dear Mr. D., Thank you for taking the time to share your feedback. We are pleased to hear that you had a pleasant stay overall and that you were satisfied with our team and the services provided. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back to Mâcon on a future visit. Kind regards, Juliette Reception team Hôtel Mercure Mâcon Bord de Saône

Dear Guest, Thank you for your kind feedback! We’re delighted you enjoyed the warm welcome at reception, our well-maintained rooms, excellent pool and restaurant. We also appreciate your comment about the firmness of the beds. We hope to welcome you back soon! ABDEL

Cher William, Nous vous remercions d’avoir pris le temps de partager votre expérience à la suite de votre séjour au Mercure Mâcon Bord de Saône. Nous sommes ravis que vous ayez apprécié la gentillesse et la disponibilité de notre personnel. Vos compliments seront transmis à nos équipes. Nous regrettons en revanche que vous ayez trouvé notre établissement trop éloigné des commodités et que la chaleur dans votre chambre ait fortement impacté votre confort, notamment lors de cette période de fortes températures. Concernant notre emplacement, nous sommes quelque peu surpris par votre ressenti, car nos clients apprécient habituellement particulièrement notre situation : à proximité immédiate du Parc des Expositions, en bord de Saône, à quelques minutes du centre-ville de Mâcon, et proche des commerces, restaurants et autres commodités. Cette localisation constitue justement l’un des atouts régulièrement appréciés de notre établissement. Nous sommes toutefois conscients que certaines parties de l’hôtel et notamment les chambres nécessitent aujourd’hui une modernisation. C’est pourquoi nous avons le plaisir de vous informer qu’un programme de rénovation est prévu d’ici la fin de l’année.Celui-ci permettra notamment de moderniser nos chambres et d’améliorer sensiblement le confort général de l’établissement. Nous vous remercions pour votre retour et espérons avoir le plaisir de vous accueillir à nouveau afin de vous faire découvrir les améliorations à venir. Bien cordialement, Marie Laure Cheffe de réception

Dear Guest, Thank you very much for your wonderful 100/100 rating and for taking the time to share your experience with us. We are delighted to hear that you enjoyed a comfortable and relaxing stay with your dog, as well as our location, friendly service and dinner. We will be especially pleased to share your kind words with our chef. It is a pleasure to know that everything was easy and hassle-free during your stay. We hope to have the opportunity to welcome you and your four-legged companion back to the Mercure Mâcon Bord de Saône very soon. Kind regards, The Reception Team Mercure Mâcon Bord de Saône

Dear Mr K., Thank you very much for taking the time to share your experience with us following your third stay. We are delighted to know that our convenient location, easy access and parking continue to make us your first choice when travelling. We look forward to welcoming you back to Mâcon on your next journey. It will be a pleasure to see you again! Kind regards, Juliette Reception Team Hôtel Mercure Mâcon Bord de Saône

Cher Monsieur Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous ayez apprécié votre séjour et notre accueil. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt. Bien cordialement, Stéphanie La réception Hôtel Mercure Mâcon Bord de Saône

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay overall, particularly our friendly staff, the quality of our breakfast, and the efficiency of the air conditioning. Your kind words are greatly appreciated and will be shared with our team. We are sorry to learn that you found the bed and pillows too firm for your comfort. We understand how important a good night's sleep is, and we regret that this aspect of your stay did not meet your expectations. We truly appreciate your comments, as they help us improve the experience we provide to our guests. We hope to have the pleasure of welcoming you back in the future. Kind regards, The Management

Dear Guest, Thank you for sharing your feedback. We are sorry to hear that the cleanliness of your room did not meet your expectations and that you encountered insects during your stay. We truly appreciate your kind words about our staff, who will be delighted to hear your compliments. We would also like to let you know that we have planned a complete renovation of our rooms, which will be completed by the end of this year. We are confident these improvements will greatly enhance our guests' comfort and experience. We hope to have the opportunity to welcome you back and provide you with a much better stay. Kind regards, Marie Laure Cheffe de réception

Cher Andrew G, Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience et, surtout, de votre fidélité au cours de ces dernières années. Nous sommes ravis que vous ayez apprécié notre emplacement, notre parking, ainsi que la qualité de l'accueil de notre équipe. Nous ne manquerons pas de transmettre vos compliments à notre réceptionniste, qui sera heureuse de savoir que sa recommandation de restaurant a contribué à rendre votre séjour plus agréable. En revanche, nous sommes sincèrement désolés que plusieurs aspects de votre séjour n'aient pas été à la hauteur de vos attentes. Nous prenons bonne note de vos remarques concernant les chambres, les équipements de courtoisie ainsi que la qualité et la variété du petit-déjeuner. Soyez assuré que ces retours ont été partagés avec nos équipes afin d'apporter les améliorations nécessaires. Concernant l'état de nos chambres, nous partageons votre constat. C'est pourquoi un important programme de rénovation est prévu d'ici la fin de l'année. Celui-ci permettra de moderniser nos espaces et d'offrir un niveau de confort davantage en adéquation avec les attentes de nos clients et les standards de notre enseigne. Nous regrettons particulièrement votre sentiment d'une baisse de nos standards au fil de vos séjours. Les retours de nos clients fidèles sont précieux et nous encouragent à poursuivre nos efforts pour améliorer continuellement la qualité de nos prestations. Nous espérons avoir le plaisir de vous accueillir à nouveau après ces rénovations afin de vous faire vivre une expérience pleinement satisfaisante. Bien cordialement, Marie Laure Cheffe de réception

Dear Guest, Thank you for your kind review. We’re delighted that you enjoyed our location, friendly team, and breakfast, and that our hotel is a great choice for travelling with your dog. We also appreciate your comments about the room and air conditioning. Your feedback is valuable and helps us continue to improve. We look forward to welcoming you back on your next visit! Kind regards, ABDEL The Reception Team

Dear Anthony, Thank you for sharing your feedback. We are sincerely sorry to learn that the cleanliness of the hotel did not meet your expectations and that you encountered bugs in both of the rooms you had reserved. This is certainly not the experience we aim to provide our guests. Please accept our apologies for the inconvenience caused. Your comments have been shared with our housekeeping and maintenance teams so that a thorough inspection and appropriate corrective measures can be taken immediately. We understand how disappointing this situation must have been, especially when affecting both rooms during your stay. Guest comfort and cleanliness are among our highest priorities, and we regret that we fell short on this occasion. Thank you for bringing this matter to our attention. We hope to have the opportunity to regain your trust during a future stay. Kind regards, Marie Laure Hotel Management

Chère Madame, Nous vous remercions sincèrement pour votre magnifique évaluation et pour la note parfaite de 100/100 attribuée à notre établissement. Nous sommes ravis d'apprendre que vous avez apprécié le confort et le calme de votre séjour, ainsi que la jolie vue sur la rivière. C'est également une grande satisfaction de savoir que la réservation a été simple et que notre équipe, la qualité de l'hébergement, la propreté et le rapport qualité-prix ont pleinement répondu à vos attentes. Votre fidélité nous est particulièrement précieuse et nous vous remercions pour votre confiance ainsi que pour votre recommandation de notre établissement et du programme de fidélité. Ce fut un plaisir de vous accueillir et nous espérons avoir l'opportunité de vous recevoir à nouveau très prochainement pour un nouveau séjour au bord de la rivière. Bien cordialement, ABDEL La réception

Dear Mr VW, Thank you for sharing your feedback. We are pleased to hear that you found the bed comfortable and enjoyed your stay overall. However, we sincerely apologize for the condition of the carpet and understand that this affected your impression of the room. Your comments regarding the room’s appearance and maintenance have been shared with our housekeeping and renovation teams as we continuously work to improve our guests’ experience. We truly appreciate your feedback and hope to have the opportunity to welcome you again in the future. Best regards, Marie Laure Front office manager

Dear Mr C, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. We sincerely apologize for the condition and maintenance of the hotel, as well as for the unexpected restaurant closure. We understand how disappointing this situation must have been. Please allow us to clarify that, even when the restaurant is exceptionally closed, we do offer a selection of vacuum-packed cooked meals available through room service, in order to provide our guests with dining options at any time. We regret if this information was not clearly communicated during your stay. Your comments have been shared with the relevant teams, as guest feedback is essential in helping us improve both our facilities and services. We also regret that you did not feel your stay reflected the standards and value expected from a Mercure hotel. We hope to have the opportunity to welcome you again and provide you with a much better experience. Best regards, Marie Laure Front office manager

Dear guest, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and appreciated the friendliness of our team, especially our front of house staff. It’s also great to know that our cleanliness standards met your expectations. We truly hope to welcome you back again very soon! Kind regards, Ywane.

Dear CRISTI M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nasser The Front Office Mercure Macon Bord de Saone

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to read that you appreciated our location along the river, as well as the cleanliness and spaciousness of your room. It is also a pleasure to know that you enjoyed our breakfast selection and found our team welcoming, helpful, and efficient. Your kind words mean a great deal to us. We have taken good note of your comments regarding the condition of the carpet and the firmness of the bed. Please be assured that your feedback is extremely valuable and helps us identify areas where we can improve. We are currently reviewing refurbishment priorities to ensure our guests enjoy the highest level of comfort. We are truly pleased that these minor points did not impact your overall experience and that you found our hotel to offer good value for money. We very much look forward to welcoming you again on your next visit to Mâcon. Kind regards, Ywane.

Dear Guest, Thank you very much for your wonderful feedback! We are delighted to hear that you had such a comfortable stopover with us and that you enjoyed the spacious bed and the quality of the linens. It’s also great to know that our “quick breakfast” met your expectations and offered good value for money after a restful night. We truly appreciate your kind words and are thrilled to hear that you plan to stay with us again next year. We look forward to welcoming you back for another pleasant experience. Kind regards, ABDEL