Mercure Macon Bord de Saone Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,653 reviews

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Mercure Macon Bord de Saone Hotel - Image 1
Mercure Macon Bord de Saone Hotel - Image 2
Mercure Macon Bord de Saone Hotel - Image 3
Mercure Macon Bord de Saone Hotel - Image 4
26 Rue Pierre de Coubertin, 71000 MACON, France

Description

Hotel extras

  • Anti-COVID health protocols applied

  • Free private car park

  • PRIVILEGE rooms with a view of the Saône River

  • Room service available for those who do not have a pass

  • 3283 sq. ft. (305 m²) of meeting facilities

Our accommodation(s)

Hotel location

Mercure Macon Bord de Saone Hotel

26 Rue Pierre de Coubertin
71000 MACON
France

GPS:46.318093, 4.842326

Telephone
Fax +33 3 85 39 11 45

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

AU FIL DE L'O

During your stay, experience local cuisine. From egg meurette to Burgundy snails, continue your discoveries with our Charolais meat and poultry from Bresse. Try the local specialties at "Au Fil de l'O".

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,653 reviews

TripAdvisor Rating  3.0/5  652 reviews

A pleasant family stay

Customer review rating 4.0/5

Prof. D. J. P. W. Families - Confirmed reviews ALL

We enjoyed our stay. However, the website was difficult to navigate and find useful information, such as the price of breakfast. The accommodations were nice; however, there was no real workspace other than a small portable table. The beds were comfortable, and the cold fruit drinks in the minibar were a welcome surprise. The carpets appeared dirty due to their nature, I recommend using a darker, different material. I am uncertain if my points were credited to my account or not, that could have been specified more clearly during check-in. Also, a small play area for children would have been nice, especially during the winter and inclement weather conditions. All in all a positive experience

Dear J. W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Service Réception

Nice location, but needs removation.

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

The hotel badly needs renovation. Thigs are broken in the bathroom and in the bedrooms, the carpet is dirty and stained, the HVAC system is loud and has limited controls. There was no hair-dryer (and apparently no way to get one from the reception). To be fair, the renovation is already in progress on some floors -- so I hope the hotel will be improved soon. It's a convenient and pleasant location right on the river next to a park and beautiful broadwalk. Definitely has a potential.

Dear ANTON O., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Service Réception

By the river

Customer review rating 5.0/5

Ian C. Couples - Confirmed reviews ALL

Great location great staff and food. Very comfortable rooms. Loved it. Dod friendly.

Dear Mr. Chasteny, Thank you so much for your wonderful feedback ! We are delighted to hear that you enjoyed our location, the service provided by our team, and the quality of the food. It’s great to know that the rooms were comfortable and that your dog was also welcomed. We truly appreciate your kind words and look forward to welcoming you back in the future! Best regards, Sincerely, Service Réception

Well presented hotel, friendly staff but bed too firm for my liking.

Customer review rating 3.5/5

Richard Families - Confirmed reviews ALL

A well presented hotel with clean modern presentation throughout and well located near the river, which is nice for taking a walk. Staff are friendly and helpful. Only fault was the bed mattress being too firm and pillows a bit flat for my liking so I did not get the most comfortable sleep.

Dear RICHARD K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Service Réception

Renovation cannot come soon enough !

TripAdvisor rating 2.0/5

paulpZ6096FV Families - TripAdvisor review

Having stayed in many Mercure hotels around the world this really was the most disappointing. The manager informed us that the hotel is due for a complete renovation as it dates back to the 60’s but that really should be stated up front when looking on line as it is really tatty. Perhaps that also explained why they asked for full payment when we checked in, our mistake to oblige. However this didn’t explain why the breakfast was so poor with overcooked frozen pastries and poor selection, they couldn’t even oblige my wife with a poached egg. Maybe give this a miss till the renovation is done !

Dear guest, Thank you for sharing your experience. We sincerely apologize that your stay did not meet your expectations. We understand your concerns regarding the condition of the hotel, and we are currently planning a complete renovation to improve the overall experience. We regret that this was not clearly communicated prior to your booking, and we will work on providing more transparency moving forward. We also apologize for the issues you encountered at breakfast, and we will address your feedback with our team to ensure better quality and service in the future. Your comments are valuable as we continue to make improvements. We hope to have the opportunity to welcome you back once our renovations are complete, for a much more enjoyable stay. Kind regards, Ywane.

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Other web-users rate our hotel

  • 444 reviews 9.3/10 Location
  • 851 reviews 5/10 Room
  • 794 reviews 8.6/10 Service
  • 9 reviews 4.2/10 WiFi
  • 505 reviews 4.4/10 Comfort
  • 335 reviews 7.1/10 Breakfast
  • 302 reviews 3.4/10 Cleanliness
  • 225 reviews 4.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.