Mercure Macon Bord de Saone Hotel 4 stars

Very beautiful location near the Saone river, Macon's city center just a 15-minute walk, also a park right next to the hotel. Staff very welcoming and helpful, the bed is incredibly comfortable. Unfortunately, the state of the room was not up to the "privilege" title. Some items were damaged and/or not maintained very well. The sofabed is probably much better as a bed but we did not need it. And the AC was heating too much despite the low temperature setting (we had to switch it off and open the window on arrival). It was vell worth the sale price, but I'm not sure I would book the same room for the full price.

most is fine, food, rooms, etc. but the bed is hard like hell, no hankies in the bathroom. The reception was taking very long and the support getting was bad, e.g. when asking for a taxi, we got only a card and we had to call the taxi ourselves. This is the basic service, a hotel reception provides all over the world, but in your hotel the guest has to order it himself. Even more difficult, because foreign guest cant speak french and the french taxi companies do not speak English good enough. This service you have to improve definitely.

A great stop after a long trip.

Convenient stop on the way back from the alps. Restaurant food OK

Rather old hotel but still acceptable. Breakfast was, as usually in the french Mercure Hotels, too average. The choice of the restaurant card was very limited. This may not be a problem if on the other hand the quality is on top. But unfortunatly, and the dinner was disappointing (dry chicken, almost no sauce, sweet potatoes fries being flabby, no crunch at all and totally oily).

The staff were incredibly helpful and friendly. The food was amazing. The only thing that let the hotel down was the stained toilet which all is required is a thorough clean

The hotel is in a lovely location by the river, the room was clean and comfortable, the staff were very professional and helpful. For the first time during our 3 week trip around France we had dinner in the hotel....excellent.

The hotel was clean, safe, quiet, and comfortable. The breakfast was good and it was modern. It was located by the river and had plenty of parking. The hotel was recommended by a person who was presenting a wine tasting.

Nice hotel in an excellent and beautiful location. Friendly people at work. But, not exactly knowledgeable (for exemple on the phone sending clients to the wrong highway exit, or taking an inordinate amount of time to sign you in). The restaurant is of no interest whatsoever, especially in view of some excellent restaurants next door or in and around town. The beds are a true nightmare; so hard that I hardly slept at night. Had the impression I was sleeping on a cement floor. And had aches all over the next day. Nice terrasse.

The toilet in the room was broken with someone else’s mess still in the toilet not a great experience

We came for one night on 15 September at 6pm after a long, hot and tiring drive from Hyeres and intended to have a swim and dine at the hotel, then go to bed refreshed. Your website specifically draws attention to the swimming-pool, which influenced our choice of hotel. When we arrived and asked about it, the gentleman in charge of reception said it closed on 14 September, by local law. You had evidently known this when you accepted our booking but did not inform us. He directed us instead to the piscine municipale, where we would have to pay, and told us it would be open until 8pm. We took our towels and swimming costumes and walked to the pool. The sign on its door said it closed at 1.30 that day. So all this was disappointing and a waste of time. You either do not give sufficient discretionary powers to your receptionist, or he is lacking initiative, for he made no suggestion about compensating us or improving our stay after our disappointment. When we looked at the hotel restaurant menu as a couple who do not eat meat or chicken when away from home, we were astonished to find only two fish dishes on the list: tuna (a sea fish) and mahi-mahi (a tropical fish). You are the Mercure BORD-DE-SAONE! We had expected to enjoy something local. Where was the trout? or the sandre? or quenelles de brochet, a Maconnais staple? Whoever is in charge of provisioning has no imagination and perhaps no interest in a tourist's experience. We had to drive into the centre of town to find a decent restaurant (which fortunately we did - we can recommend Le Saint Laurent). The breakfast room staff (of whom there are not enough) were insufficiently attentive: I had to find someone to tell her that the water supply had ended and required replenishing, and the butter was almost finished. These are matters which should be under constant surveillance and be dealt with by staff without prompting. We would have liked hard-boiled eggs but there was no visible facility for this and no member of staff available to ask how to boil them. We wanted to use the internet but there was no wifi. In brief, this hotel shames your brand: it is supposed to be of Mercure standard but we have enjoyed better treatment in an Ibis Budget. Usually we recommend Accord hotels to our friends: we cannot advise anyone to stay at the Mercure Bord-de-Saone in Macon.

I have already sent a review which has not appeared on the website. We have used this hotel before and may do so again as it is a convenient position on our journeys from the U.K. to the south of France. This time our room was inadequate. There was no vision from the windows because of failure of the double glazing. There was limited light in the bathroom and the hand basin had no plug and faulty plumbing. This room should not have been in use. Not up to your promised standard standard.

Location easy to find from autoroute. Great setting along the river. Reception staff very helpful. Great room overlooking the river. Enjoyed a great dinner on outside balcony with very pleasant staff. Good nights sleep, great breakfast and off again home. Thank you

nice surroundings and comfortable

We arrived after a long drive the corridor and our room had a strong odour the sink then emptied all over the bathroom floor I went and got the manager who Immeadiate lay recignised the strong smell and opened fire escape the sink I repaired but it failed twice more they arranged a plumber for next day no room change as they were full.considering the cost after a discount it was expensive and not enjoyable the campanile is better