Mercure Macon Bord de Saone Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,536 reviews

Mercure Macon Bord de Saone Hotel - Image 1
Mercure Macon Bord de Saone Hotel - Image 2
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Description

Hotel extras

  • Evening dining from Tuesday to Saturday

  • Free, private and closed car park

  • PRIVILEGE rooms with a view of the Saône River

  • Room service available for those who do not have a pass

  • 3283 sq. ft. (305 m²) of meeting facilities

Our accommodation(s)

Hotel location

Mercure Macon Bord de Saone Hotel

26 Rue Pierre de Coubertin
71000 MACON
France

GPS:46.318093, 4.842326

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR AU FIL DE L'O

Enjoy the view of the Saône River from our unique bar, with a glass of local wine accompanied by our sharing boards and tapas directly from the Burgundy Region that will help you flow "AU FIL DE L'O"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,536 reviews

Customer review rating 3.5/5

Job V. W. Couples - Confirmed reviews ALL

The rooms were a bit outdated the bed was comfortable, but the carpet was full of staines

Dear Mr VW, Thank you for sharing your feedback. We are pleased to hear that you found the bed comfortable and enjoyed your stay overall. However, we sincerely apologize for the condition of the carpet and understand that this affected your impression of the room. Your comments regarding the room’s appearance and maintenance have been shared with our housekeeping and renovation teams as we continuously work to improve our guests’ experience. We truly appreciate your feedback and hope to have the opportunity to welcome you again in the future. Best regards, Marie Laure Front office manager

Customer review rating 0.5/5

Richard C. Business - Confirmed reviews ALL

Poor - Hotel was well worn and poorly maintained, Restaurant was closed at short notice - no other food . For a Mecure it was not worth the money

Dear Mr C, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. We sincerely apologize for the condition and maintenance of the hotel, as well as for the unexpected restaurant closure. We understand how disappointing this situation must have been. Please allow us to clarify that, even when the restaurant is exceptionally closed, we do offer a selection of vacuum-packed cooked meals available through room service, in order to provide our guests with dining options at any time. We regret if this information was not clearly communicated during your stay. Your comments have been shared with the relevant teams, as guest feedback is essential in helping us improve both our facilities and services. We also regret that you did not feel your stay reflected the standards and value expected from a Mercure hotel. We hope to have the opportunity to welcome you again and provide you with a much better experience. Best regards, Marie Laure Front office manager

Customer review rating 5.0/5

Edward G. Families - Confirmed reviews ALL

Friendly and very clean

Dear guest, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and appreciated the friendliness of our team, especially our front of house staff. It’s also great to know that our cleanliness standards met your expectations. We truly hope to welcome you back again very soon! Kind regards, Ywane.

Customer review rating 4.0/5

Cristi M. Couples - Confirmed reviews ALL

The location is great, but the room was really outdated. Service was very good though.

Dear CRISTI M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nasser The Front Office Mercure Macon Bord de Saone

Customer review rating 4.5/5

C P. Couples - Confirmed reviews ALL

The hotel is right on the river just a 10 minute walk along the riverbank into the centre of Macon. The rooms are a good size and thoroughly cleaned but the carpet was quite stained in places and should probably be replaced. I also found the bed a little too firm for my personal taste. These are minor issues, though, and do not detract from the overall value for money. The breakfast choice and quality is good and every single member of staff we met was welcoming, helpful and efficient. We would definitely stay here again.

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to read that you appreciated our location along the river, as well as the cleanliness and spaciousness of your room. It is also a pleasure to know that you enjoyed our breakfast selection and found our team welcoming, helpful, and efficient. Your kind words mean a great deal to us. We have taken good note of your comments regarding the condition of the carpet and the firmness of the bed. Please be assured that your feedback is extremely valuable and helps us identify areas where we can improve. We are currently reviewing refurbishment priorities to ensure our guests enjoy the highest level of comfort. We are truly pleased that these minor points did not impact your overall experience and that you found our hotel to offer good value for money. We very much look forward to welcoming you again on your next visit to Mâcon. Kind regards, Ywane.

Other web-users rate our hotel

  • 367 reviews 9.4/10 Location
  • 721 reviews 4.8/10 Room
  • 689 reviews 8.5/10 Service
  • 423 reviews 4.4/10 Comfort
  • 288 reviews 7.1/10 Breakfast
  • 266 reviews 3.3/10 Cleanliness
  • 172 reviews 3.7/10 Vibe
  • 134 reviews 4.9/10 Amenities

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