Mercure Macon Bord de Saone Hotel 4 stars

Customer review rating 3.9/5 2,802 reviews

Mercure Macon Bord de Saone Hotel
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Hotel extras

  • Restaurant and terrace (view of Saône)

  • Free private car park

  • Pool open from 9 am to 9 pm

  • Animals accepted (1 per room)

  • Fully equipped meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)Paying
  • Fitness centre (Nearby)Paying
  • Well-being
  • Children's Club for 3 to 6 years
  • Bicycles rental (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Macon Bord de Saone Hotel

26 Rue Pierre de Coubertin
71000
macon
france

Tel: +33385219393

Fax: (+33)3/85391145

Check-in from 15h00

Check out up to 12h00

  • ARRET JEAN MOULIN :  A G

  • By plane

    LYON ST EXUPERY At 91.2km / 56.67 miles

  • By car

    A 40 At 2.7km / 1.68 miles

  • By car

    A6 At 6.1km / 3.79 miles

  • By train

    MACON LOCHE At 8.4km / 5.22 miles

  • By train

    MACON VILLE At 2.8km / 1.74 miles

GPS :46.318093, 4.842326

Our accommodations

Let yourself be seduced by the harmonious blend of elegance, modernity and comfort of your room. Quiet and spacious, our rooms will seduce you with the view of the Saône or the park.

Classic Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: Courtyard side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Superior Family Room with 1 king-size bed and 1 double sofa bed

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

PRIVILEGE ROOM with 1 king-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)
Rooms

Our restaurants and bars

AU FIL DE L'O

Type of cuisine: Regional

During your stay, experience local cuisine. From egg meurette to Burgundy snails, continue your discoveries with our Charolais meat and poultry from Bresse. Try the local specialties at "Au Fil de l'O".

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR AU FIL DE L'O

Non contractual photo

Come to AU FIL DE L'O and be tempted by our local and regional wines, plates and tapas directly from the Burgundy region

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Macon Bord de Saone Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,802 reviews

tripadvisor

TripAdvisor Rating 3.5/5

515 reviews

Customer review rating 3.9/5

Raif C. Families - 25/07/2020 Confirmed reviews ALL

All good but beds rough. Mattresses solid as rocks!

Dear RAIF C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PAROLE Helyne Directrice

Great location

Customer review rating 3.9/5

John Couples - 19/07/2020 Confirmed reviews ALL

Room was small but clean.

Dear JOHN E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PAROLE Helyne Directrice

Terrible smell from bathroom

Customer review rating 3.9/5

Marina J. Solo - 09/07/2020 Confirmed reviews ALL

Overall I was satisfied with the hotel, location and friendly staff until I went to bed and started smelling some terrible sewage smell from the bathroom/toilet room. I tried to call the reception from the room phone but it did not work. After a long drive all day, I was unwell and too tired to mention it to the reception downstairs, which I did the following morning. The smell intensified during the night and this was the most unpleasant experience I have ever had in a hotel.

Dear Madame J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, PAROLE Helyne Directrice

Helpful employees!

Customer review rating 3.9/5

Andrew M. Business - 23/03/2020 Confirmed reviews ALL

During my visit I wanted to find the best French food that I could find while adventuring through Macon. I had asked two separate front desk employees for recommendations and they both helped me. The recommended places were delicious! Also the younger waiter was helpful with my questions, made the experience very pleasant and my poor french was welcomed well by staff.

Dear ANDREW M M., I would like to thank you for sharing your comments. I am pleased to read that your stay went well and that our services and our staff were the key of your wellness with us. We are waitting to welcome you soon in our hotel and wish you a pleasant day! Best regards PAROLE Helyne General Manager

Good food in restaurant

Customer review rating 3.9/5

Andrew G. Couples - 31/01/2020 Confirmed reviews ALL

Pleasant staff, clean room and good food. Excellent for an overnight stop.

Dear ANDREW G., Thank you so much for your positive feedback regarding your recent stay with us. I will share your feedback with the Team, who is constantly working in order to deliver you high-quality service. We sincerely hope we will have the opportunity to renew this wonderfulexperience during your next stay. See you soon in Mercure Hotels ! Nassera Reception

A refreshing pause

TripAdvisor rating 3.5/5

aantonov-travel Family - 15/01/2020 TripAdvisor review

Very beautiful location near the Saone river, Macon's city center just a 15-minute walk, also a park right next to the hotel. Staff very welcoming and helpful, the bed is incredibly comfortable. Unfortunately, the state of the room was not up to the "privilege" title. Some items were damaged and/or not maintained very well. The sofabed is probably much better as a bed but we did not need it. And the AC was heating too much despite the low temperature setting (we had to switch it off and open the window on arrival). It was vell worth the sale price, but I'm not sure I would book the same room for the full price.

Dear guest, First we would like to thank you for your comment. We are glad that you enjoyed our bed. On the other hand, we are truly sorry that the room in its main aspect wasn't what you expected. Please, be sure that we are working eveyday to improve our services. We hope to have the opportunity to welcome you again, Kind regards, Julie, Service réception.

ok, but...

Customer review rating 3.9/5

I. L. Business - 13/01/2020 Confirmed reviews ALL

most is fine, food, rooms, etc. but the bed is hard like hell, no hankies in the bathroom. The reception was taking very long and the support getting was bad, e.g. when asking for a taxi, we got only a card and we had to call the taxi ourselves. This is the basic service, a hotel reception provides all over the world, but in your hotel the guest has to order it himself. Even more difficult, because foreign guest cant speak french and the french taxi companies do not speak English good enough. This service you have to improve definitely.

Dear L. I., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie, Service réception

Friendly and comfortable

Customer review rating 3.9/5

Anonymous Families - 07/01/2020 Confirmed reviews ALL

A great stop after a long trip.

Dear CASSANDRA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie, Service réception

Quick stop en-route

Customer review rating 3.9/5

Paul M. Families - 05/01/2020 Confirmed reviews ALL

Convenient stop on the way back from the alps. Restaurant food OK

Dear PAUL M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie, Service réception

Nuitee Mercure Macon

TripAdvisor rating 3.5/5

Maurice W Business - 03/11/2019 TripAdvisor review

Rather old hotel but still acceptable. Breakfast was, as usually in the french Mercure Hotels, too average. The choice of the restaurant card was very limited. This may not be a problem if on the other hand the quality is on top. But unfortunatly, and the dinner was disappointing (dry chicken, almost no sauce, sweet potatoes fries being flabby, no crunch at all and totally oily).

Dear Maurice, Firstable, we would like to thank you for your comment. We are truly sorry that your experience at the hotel was not what you expected. Please, know that your comment has been transmitted and that we are working to improve our services. Hopefully, we we will get the chance to welcome you again next time. Julie, Service Réception.

Overnight stay

Customer review rating 3.9/5

Margaret D. Couples - 21/10/2019 Confirmed reviews ALL

The staff were incredibly helpful and friendly. The food was amazing. The only thing that let the hotel down was the stained toilet which all is required is a thorough clean

Dear Madam MARGARET D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We'll have some works in the next few month to replace our toilets. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PAROLE Helyne Directrice

Perfect for us

TripAdvisor rating 3.5/5

Andrew M Couples - 08/10/2019 TripAdvisor review

The hotel is in a lovely location by the river, the room was clean and comfortable, the staff were very professional and helpful. For the first time during our 3 week trip around France we had dinner in the hotel....excellent.

Location, Clean, Safe

Customer review rating 3.9/5

Rodger P. Solo - 07/10/2019 Confirmed reviews ALL

The hotel was clean, safe, quiet, and comfortable. The breakfast was good and it was modern. It was located by the river and had plenty of parking. The hotel was recommended by a person who was presenting a wine tasting.

Dear RODGER P., We thank you for taking the time to write to us and especially thank you for your comment about your stay in the hotel. Our greatest satisfaction is that our guests spend a pleasant stay among us. Looking forward to meet you for a future stay, please accept Madam, our sincere greetings M'barek Chef de reception

Average

Customer review rating 3.9/5

Irene Families - 04/10/2019 Confirmed reviews ALL

Nice hotel in an excellent and beautiful location. Friendly people at work. But, not exactly knowledgeable (for exemple on the phone sending clients to the wrong highway exit, or taking an inordinate amount of time to sign you in). The restaurant is of no interest whatsoever, especially in view of some excellent restaurants next door or in and around town. The beds are a true nightmare; so hard that I hardly slept at night. Had the impression I was sleeping on a cement floor. And had aches all over the next day. Nice terrasse.

Dear IRENE P., We thank you for taking the time to write to us. We are sorry that your stay did not go as you wish. We are all working to ensure that this does not happen again. We will share your comment with our entire team. We appreciate that you share your concerns and hope you will give us the opportunity to be better. Sincerely, M'barek Chef de reception

Bridget atkinsons

Customer review rating 3.9/5

Anonymous Couples - 03/10/2019 Confirmed reviews ALL

The toilet in the room was broken with someone else’s mess still in the toilet not a great experience

Dear BRIDGET A., Thank you for taking the time to tell us about your experience at the Hotel Mercure Mâcon Bord de Saône. I'm sorry your experience did not meet your expectations. allow me to express my sincerest apologies. Please note that this problem was a real exception to our usual practices. Rest assured that we are taking the appropriate steps to solve the problem. All our efforts are focused on preventing future events. We will be part of your comment on our team so that it does not happen again I would like to reiterate our commitment to high quality standards, and I personally wish to make sure that you will experience it when you next stay with us. We look forward to welcoming you back to Mercure. Please do not hesitate to contact me on your next visit. Regards, M'barek Reception Manager

The room and bed were OK. Nothing else was up to the standard we expect from you.

Customer review rating 3.9/5

Jeffrey L. Couples - 18/09/2019 Confirmed reviews ALL

We came for one night on 15 September at 6pm after a long, hot and tiring drive from Hyeres and intended to have a swim and dine at the hotel, then go to bed refreshed. Your website specifically draws attention to the swimming-pool, which influenced our choice of hotel. When we arrived and asked about it, the gentleman in charge of reception said it closed on 14 September, by local law. You had evidently known this when you accepted our booking but did not inform us. He directed us instead to the piscine municipale, where we would have to pay, and told us it would be open until 8pm. We took our towels and swimming costumes and walked to the pool. The sign on its door said it closed at 1.30 that day. So all this was disappointing and a waste of time. You either do not give sufficient discretionary powers to your receptionist, or he is lacking initiative, for he made no suggestion about compensating us or improving our stay after our disappointment. When we looked at the hotel restaurant menu as a couple who do not eat meat or chicken when away from home, we were astonished to find only two fish dishes on the list: tuna (a sea fish) and mahi-mahi (a tropical fish). You are the Mercure BORD-DE-SAONE! We had expected to enjoy something local. Where was the trout? or the sandre? or quenelles de brochet, a Maconnais staple? Whoever is in charge of provisioning has no imagination and perhaps no interest in a tourist's experience. We had to drive into the centre of town to find a decent restaurant (which fortunately we did - we can recommend Le Saint Laurent). The breakfast room staff (of whom there are not enough) were insufficiently attentive: I had to find someone to tell her that the water supply had ended and required replenishing, and the butter was almost finished. These are matters which should be under constant surveillance and be dealt with by staff without prompting. We would have liked hard-boiled eggs but there was no visible facility for this and no member of staff available to ask how to boil them. We wanted to use the internet but there was no wifi. In brief, this hotel shames your brand: it is supposed to be of Mercure standard but we have enjoyed better treatment in an Ibis Budget. Usually we recommend Accord hotels to our friends: we cannot advise anyone to stay at the Mercure Bord-de-Saone in Macon.

Dear JEFFREY L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a real exception to our usual practices. We are sorry that you had encountered so many malfunctions during your stay, We will share your comment with the entire team. Your comments help us improve every day and we do everything we can to ensure that it does not happen again. Once again we are sorry that your stay did not suit you Sincerely, M'barek Chef de reception

Disappointing

Customer review rating 3.9/5

Michael Couples - 14/09/2019 Confirmed reviews ALL

I have already sent a review which has not appeared on the website. We have used this hotel before and may do so again as it is a convenient position on our journeys from the U.K. to the south of France. This time our room was inadequate. There was no vision from the windows because of failure of the double glazing. There was limited light in the bathroom and the hand basin had no plug and faulty plumbing. This room should not have been in use. Not up to your promised standard standard.

Dear MICHAEL B., Thank you for taking the time to tell us about your experience at the Hotel Mercure Mâcon Bord de Saône. I'm sorry your experience did not meet your expectations. allow me to apologize most sincerely. At Mercure, we strive to provide a superior customer service experience. Therefore, your comments are very important to us. Rest assured that we are taking the appropriate steps to solve the problem and prevent it from happening again. We are sorry that your stay did not go as you wished We appreciate your sharing your concerns and hope you will give us the opportunity to serve you better in the near future. Sincerely, M'barek Chef de reception

All initial impressions were very good

Customer review rating 3.9/5

Judith F. Couples - 29/08/2019 Confirmed reviews ALL

Location easy to find from autoroute. Great setting along the river. Reception staff very helpful. Great room overlooking the river. Enjoyed a great dinner on outside balcony with very pleasant staff. Good nights sleep, great breakfast and off again home. Thank you

Transit visit

Customer review rating 3.9/5

Anonymous Families - 19/08/2019 Confirmed reviews ALL

nice surroundings and comfortable

Dear PHILIP H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M'barek Chef de reception

Expectations not met

Customer review rating 3.9/5

Conrad G. Families - 19/08/2019 Confirmed reviews ALL

We arrived after a long drive the corridor and our room had a strong odour the sink then emptied all over the bathroom floor I went and got the manager who Immeadiate lay recignised the strong smell and opened fire escape the sink I repaired but it failed twice more they arranged a plumber for next day no room change as they were full.considering the cost after a discount it was expensive and not enjoyable the campanile is better

Dear CONRAD G., Thank you for taking the time to tell us about your experience at the Hotel Mercure Mâcon Bord de Saône. I'm sorry your experience did not meet your expectations. allow me to apologize most sincerely. At Mercure, we strive to provide a superior customer service experience. We take into account your comments about the hotel and try to do the maximum to prevent this from happening again We appreciate your sharing your concerns and hope you will give us the opportunity to serve you better in the near future. Sincerely, M'barek Chef de reception
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