Mercure Macon Bord de Saone Hotel 4 stars

Arrived to find no table available for dinner. No recommendation from staff.

Always a pleasant stop at this Mercure. Great location - a lovely ten minute riverside walk into Macon - very quiet location riverside - good pool - surrounded by a nice park

- I reserved 4 rooms for 6 and 8 nights for me and my family - I am ALL Diamond, so one of the most loyal customers - I received the smallest rooms although I am used to get an upgrade due to status. The reception said they were fully booked and the upgrade was not possible and besides upgrades were at the discretion of the hotel. After several rounds of discussions I got one express breakfast for me and my husband as courtesy. I realized that many guests stayed only one night as a stop over so I was wondering if the upgrade would not have been possible since we were staying much longer - the rooms were not only small but also smelly and either the safes were out of order (low battery) and were not repaired despite having asked twice. Further, the electricity plugs in the bathroom were out of order and parts of the lightning in the bathroom was not working. - window sills were extremely dirty - the breakfast service was a disaster. We were waiting for the express (!) breakfast 40min two days in a row. In order to shorten waiting times the other days we were “allowed” to help ourselves at the buffet and coffee machines in the regular breakfast room. There we could observe that coffee machines were broken down, staff was completely overwhelmed with tidying up tables, filling up the buffet, cleaning, etc. They were obviously also not trained since they way of working was very inefficient. They might have been also understaffed. - more than one time the room access cards were not working and on the last evening even the card coding machine was broken down and they needed to find someone in the whole hotel having the all-access-key to open the rooms. Afterwards we could not leave our rooms again since the same story would have started again Overall this hotel is not worth more than 2,5 stars instead of 4 stars. As a loyal customer i am used to much higher standards regarding rooms and service and I would expect from the group some compensation for this overall dissatisfying stay. I was planning to spend half of my time in the next two years in your Hotels but would reconsider my plans in case needed.

We were disappointed to be in a double room with one chair and one bedside table. What is that all about? Supposed to be 4 star. The service in the dining room was awful. Very slow and the food was cold. Basically the staff were friendly but need training. Never return to the kitchen empty handed. We should not have had to ask for bread and water but it was not provided. Prices were 4 star but food and service were two star.

Easy to find, next to the river, nice pool

Great Location !!!! A rather old property, clean, very dedicated staff.... strange bar though.... nice pool area... I was unlucky that I did not get a river-view room.... hence early booking is very advisable

restful stay after a long driving journey, great staff very helpful, well located, only small deception was the diner quality in regard of the cost.

Only one night but we had a delicious supper and breakfast and found the staff friendly and helpful. Enjoyed the poll, too.

The outer side of the hotel is in bad repair. The inside is decent but it could use a refreshment. The restaurant offers a poor quality for money.

COURTE

We first got a room where the curtains were exhibiting multiple holes across the surface. This did not give a warm feeling for a "privilège room". The it appears that the room could not be locked when leaving the room. We requested assistance from the hotel reception and they could not fix the problem and offered us to move another similar room one floor down. We were already settled in the initial room, so this was not really an enjoyable moment. The morning after we had to realise that the room was not equipped in terms of towels for two people but for one person only. Also the toilet was not flushing properly as it was taking 3 To 4 flushing cycles to get the result you normally expect from one cycle. Finally the breakfast buffet was not really exciting, maybe because we coming down only at 09:30, almost by the end of the service. In conclusion a quite disappointing experience this time at that hotel. The people at the reception did the best they could to try to amortise the impact of all this, but overall, this was clearly unacceptable to us.

After our good experiences last year, we decided to book this hotel again this year. Upon arrival at the end of the afternoon the receptionist was the the only staff member in the entire hotel. The hotel was fully booked and he was responsable for the reception, bar and terrace. He tried to make the best of it. Outside the building needs urgent refurbishment. The garden as well as the boxes for plants and flowers at the terrace have not seen a gardener in months. Several lampposts on the parking were not working or damged. (we already noticed that during our visit two weeks earlier!) In short: BAD MANAGEMENT, ACCOR unworthy!!! The general Manger, mrs. Parole had of course the weekend off, and we could not reach her, or any assistant, to take our complaints.

Very beautiful location near the Saone river, Macon's city center just a 15-minute walk, also a park right next to the hotel. Staff very welcoming and helpful, the bed is incredibly comfortable. Unfortunately, the state of the room was not up to the "privilege" title. Some items were damaged and/or not maintained very well. The sofabed is probably much better as a bed but we did not need it. And the AC was heating too much despite the low temperature setting (we had to switch it off and open the window on arrival). It was vell worth the sale price, but I'm not sure I would book the same room for the full price.

Rather old hotel but still acceptable. Breakfast was, as usually in the french Mercure Hotels, too average. The choice of the restaurant card was very limited. This may not be a problem if on the other hand the quality is on top. But unfortunatly, and the dinner was disappointing (dry chicken, almost no sauce, sweet potatoes fries being flabby, no crunch at all and totally oily).

The hotel is in a lovely location by the river, the room was clean and comfortable, the staff were very professional and helpful. For the first time during our 3 week trip around France we had dinner in the hotel....excellent.