Novotel Mâcon Nord - Porte de Bourgogne 4 stars

Customer review rating (ALL Rating) 4.1/5 1,260 reviews

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Description

Hotel extras

  • The hotel is certified Green Key

  • 10 minutes from downtown Mâcon

  • Outdoor swimming pool, swing and slide in the 10-acre garden

  • La Parenthèse

  • Certified Accueil Vélo: close to the Voie Bleue via Bacon

Our accommodation(s)

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Hotel location

Novotel Mâcon Nord - Porte de Bourgogne

420 Route de saint-Martin
71000 SENNECE-LES-MACON
France

GPS:46.36623, 4.842243

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA PARENTHESE Brasserie Maison

Experience a brasserie-style meal at our restaurant. In the summer, the room opens out onto the terrace, with views of the garden and pool that add a real vacation flavor. Savor every minute!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,260 reviews

Customer review rating 5.0/5

Tim R. Friends - Confirmed reviews ALL

Been here many times always brilliant Never any dramas

Dear Tim R., Thank you for your kind words about your frequent stays with us. We are delighted to hear that you consistently enjoy your experiences at our hotel without any issues. It is always our aim to provide a seamless stay for our guests. Best regards, Arnaud Novotel Mâcon Nord - Porte de Bourgogne

Customer review rating 0.5/5

Wim B. Couples - Confirmed reviews ALL

Upon arrival, one receptionist already had his doses of alcohol, and the other one couldn’t care less about us. We were clearly a nuisance for both gentlemen. After a exhausting trip including the Lille and the Paris ring, we asked - there being no elevator in the hotel - for a room on the ground floor. We got a room for disabled people, so our bathroom was flooded after the first shower. We tried to mop it up with the bath mat and a towel. I went to the reception and asked for a (dry) bath mat and a (dry) towel, which were both refused … There was WiFi but it was neither strong nor stable. There was a free parking. Supper was alright. Breakfast was spoiled by a bus of tourists who didn’t eat in the place they should have. So they blocked every, didn’t understand how the coffee machines worked, only spoke an Eastern-European language, didn’t have any discipline at all… The big problem was that the receptionists didn’t tell a) we could have a room with a normal bath on the ground floor and b) we should come for breakfast at about 07:45 after the horde of savages had left. In management speak, we call that : communication skills.

Bonjour Mr Wim B., Je vous remercie d'avoir pris le temps de partager votre expérience concernant votre séjour au Novotel Mâcon Nord - Porte de Bourgogne. Je suis sincèrement désolé d'apprendre que votre accueil et votre séjour n'ont pas été à la hauteur de vos attentes. Votre satisfaction est notre priorité et vos commentaires sont essentiels pour améliorer nos services. Il est inacceptable que vous ayez ressenti un manque de professionnalisme de la part de notre personnel à votre arrivée. Nous attachons une grande importance à la qualité de l'accueil, et je vais m'assurer que votre retour soit partagé avec les équipes concernées. En ce qui concerne votre chambre, il est regrettable que la solution qui vous a été proposée n'ait pas répondu à vos besoins et que vous ayez rencontré des problèmes avec la salle de bain. Notre personnel est formé pour répondre aux demandes spécifiques, et il semble qu'il y ait eu un manque de communication dans ce cas. Je comprends que la situation au petit-déjeuner ait été frustrante. Nous nous efforçons de fournir un environnement agréable pour tous nos clients, et nous allons prendre en considération vos remarques concernant l'affluence pendant les heures de pointe. Nous encourageons nos clients à se présenter à des moments moins chargés pour profiter pleinement de notre offre. Enfin, je suis désolé d'apprendre que la connexion Wi-Fi n'a pas été satisfaisante. Nous travaillons constamment à l'amélioration de nos infrastructures pour garantir un service de qualité. Nous espérons avoir l'occasion de vous accueillir à nouveau pour vous offrir une expérience à la hauteur de nos standards. Cordialement, Arnaud Novotel Mâcon Nord - Porte de Bourgogne

Customer review rating 4.0/5

David W. Couples - Confirmed reviews ALL

Easy Lorca at ion, good room, n

Dear David W., Thank you for taking the time to share your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and your room comfortable. It is always our aim to provide a pleasant experience for our guests, and your kind words reaffirm our efforts. We look forward to welcoming you back in the future. Best regards, Arnaud Novotel Mâcon Nord - Porte de Bourgogne

Customer review rating 4.0/5

Linda M. Couples - Confirmed reviews ALL

Room was nice but the hotel felt a little impersonal.

Dear Linda, Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and your room comfortable. We appreciate your comments about the hotel's ambiance and will consider them as we continually strive to enhance our guests' experiences. Your insights are invaluable to us. Goodbye and best regards, Aurélie Novotel Mâcon Nord - Porte de Bourgogne

Customer review rating 5.0/5

Caroline C. Couples - Confirmed reviews ALL

Very comfortable room and bed. Good supper, and breakfast coffee the next morning.

Dear Caroline, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our staff charming and helpful, and that your room provided the comfort you expected. It brings us great joy to know that you enjoyed both dinner and breakfast. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Aurélie Novotel Mâcon Nord - Porte de Bourgogne

Other web-users rate our hotel

  • 553 reviews 9.3/10 Location
  • 1,233 reviews 5.6/10 Room
  • 790 reviews 7.7/10 Service
  • 15 reviews 6/10 WiFi
  • 528 reviews 6.4/10 Breakfast
  • 392 reviews 5.1/10 Cleanliness
  • 344 reviews 4.3/10 Vibe
  • 296 reviews 4.3/10 Amenities

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