Novotel Mâcon North Highway du Soleil Hotel 4 stars

My name is Tony B. Silver Member.. I am staying in the Novotel Macon Nord Today (Check in 20/02/2020 Check out 21/02/2020) All I can say is I am having a bad experience I have stayed here before many times as it a good stop off before Monaco/ Geneva. So today I decided to go the restaurant when I was sat down I was given a menu in French, I waited for the waitress to stop serving a gentleman that sat down the same time as me. when she got to me I asked do you have the same menu but in English said No, I asked do you do burger or chips and steak. she said no then decided to shrug her shoulders and walk off. when she returned I asked again do you have a english menu or chips and burger or chips and steak (which I have seen on TripAdvisor at this hotel) as I wasn't going to order food off a menu I can't read or understand! she decided to try read and teach me french whilst pointing at the french menu which I found rude, demoralizing and disheartening specially being dyslexic. After this rude disgusting manner then went to the reception to complain asking for the manger but wasn't hotel manger on site at 7pm. I complained asking why there wasn’t english menu available or the french menu translated into english. then the waitress who had rude manner from the start decided to come to the front desk as well I told the reception staff name Eric who strangely looked like a Manger my room number (227) and the rude waitress repeated the room which I thought also rude. I said how can you not have an english menu this hotel is on the main route to Geneva/ Monaco which many English people have stayed here before. I wrote the waitress and receptionist name down (nathale or Natalie and Eric I believe) she then decided to get closer to me which is disgusting behaviour. The reception did offer chips and drink which is to late specially when that rude waitress is on site. I have asked for a full refund and I will not be staying here again! Sorry for any spelling mistake I am dyslexic. Regards, Tony

Positives - good location just off the motorway, clean and large rooms, 4 person room (surprisingly rare in France), decent breakfast. Negatives: The hotel is getting quite tired, restaurant isn't great and really can't cope when the hotel is busy plus there aren't many alternative food options nearby (I think the nearest is a 5 minute drive). The restaurant is also quite expensive for what it is.

Very easy to book

no problems what so ever, check in process was simple and efficient.

We had a 4 person room (Double plus 2 small singles). Room was spacious and clean. Cafe/restaurant for dinner was fine (a couple of the dishes were a little expensive but the quality was good). Breakfast was great.

The hotel was fine - as expected. The only issue being the smelly pillows and cupboards in the room. Smelt like mildew.

Our stay at Novotel Mâcon Nord is an annual event marking the start of our ski holiday. It’s perfect for our needs, clean accommodation, great food and friendly & efficient service from a welcoming team.

We have stopped at this Novotel hotel at least 4 times previously on our drives through France from the UK and it has always been an ok to pleasant experience. This time we found that the restaurant had improved a lot. BUT - we were charged twice on my credit card for the stay (which I now just noted on return from holiday) AND our front tires on our car were intentionally deflated while parked over night in the hotel parking lot and made flat and the receptionist did not seem to note the security issue of this act of vandalism.

I tried three Novotel hotels in this week. This Mâcon Nord hotel was the most expansive and the worst from Novotel hotels I ever tried. I'm very surprised how this hotel have the Novotel name.

Our car was vandalised while parked over night in the hotel parking lot. The tires had been purposely deflated. The hotel reception was very good at referring us to an excellent tire shop about a 5 minute drive from the hotel and they tire shop fixed our tires right away and informed us that there was nothing wrong with them but that someone had on purpose let the air out of the tires. We informed the hotel reception who seemed not bothered about this incident. We have used this same hotel at least 4 times and I tend to use Accor hotels for business trips but we will be looking for other hotel options in the future.

I got food poisoning because of the food at the restaurant of the hotel and the room was smelling humidity I appreciated the two rooms being next to each other but the rooms were outdated

Pleasant receptionists. Restaurant: i was forgotten and after waiting for 30 minutes had to ask to be served which then happened quickly (stay on 22 dec). Last time had good room away from crowd. Overall good stay.

Not indicated on the website the absence of an elevator. Not even service offeren to Carry luggage to first floor. We were dependant on other guests to get out luggage to the first Floor. No warm water available for a shower on the next morning. When checking out the receptionist told us hé was sorry and that was it. So much for service rendered.

Staff very good, room very good, evening meal was ok. Breakfast was not good. No yoghurt, very little fruit. This was the only weakness.

Easy to find, quick check-in, clean room and a great breakfast.