Over night quickie. Clean fresh and great restaurant reception ambience

We have stayed at the Ibis Macon Sud Creches Hotel on and off for the past 20 years, its convenient location, comfort, friendly professional service and value for money, makes it a firm favourite of ours. Our stay in in March was no different and despite being very busy, provided its normal high levels of service to its customers - well done.

Fantastic stay in an easy to find location. Stylish hotel with everything you need for an over night stop. Friendly and professional staff, welcoming and helpful.

THERE APPEARED TO BE TOO MANY STAFF CHASING EACH OTHER AROUND WITH LITTL EOR NO MANAGEMENT SKILLS THAT WE HAVE BEEN USED TO WHILST STAYING HERE IN THE PAST. FOR OVER TWENTY YEARS YOUR LADY FRANCHISEE RAN THE HOTEL WITH FINESSE AND THE STAFF WERE THE SAME FOR MUCH OF THAT TIME - OBVIOUSLY VERY HAPPY IN THEIR WORK. ON OUR ARRIVAL AT THE BAR, THE YOUNG 'TRAINEE' ?? WAS COMPLETELY 'LOST' DESPITE SPEAKING MY BEST FRENCH! SHE WAS OBVIOUSLY UNTRAINED AND WITH SO MANY GUESTS - EN ROUTE TO OR FROM THE SKI RESORTS - SHERE PANICK OVERCAME HER AND, IT WOULD APPEAR MANY OF THE OTHER MORE MATURE STAFF TOO. THERE WAS NOT AN AIR OF FRESHNESS AND THE HOTEL NEEDS RE-DECORATION - NOT THE GHASTLY PINK OUTSIDE OR DARK GREY INTERIOR PLEASE!

Decent hotel for one day. We got a new room after our first one smelled like sewage without any trouble. We've always chosen ibis as our pit stop because you know what to expect. How can one night porter change all of that. We were unable to order anything except for a few bottles of his chosing after 2300, while before his colleagues left they let us know this would be possible until 0200, and the menu (like I'm used to with ibis) said 24h service. Don't even dare ask for a wine, unless you want to get shouted at in French. Absolutely unfit for a hospitality job. Please let your team know there are people that come to your hotel to enjoy their hard earned holiday, because at least one of them seems to have forgotten just that.

1. Your booking system failed to let us book without breakfast as we wanted an early start and also the room was more expensive than a few days previously. We were told by your staff at Creches our Saone that you had a fault on your booking system but how were we to know. 2. There was no bathroom floor mat so we had to use our clothes to stand on when we got out of the shower. 3.. we have visited your hotel for years so this was a bit of a letdown. However your staff are always very pleasant

comfortable ,warm, restricted menu. convenient for autoroute with several restaurants nearby. the room and bedding were of good quality, but the foods offerings were indifferent with no daily specials available

nice

As always with Ibis hotels. Clean tidy and welcoming staff. However not given my free drinks voucher being platinum member.

Extremely friendly a d helpful staff. We came in late but were granted the possibility to have a good dinner in the restaurant. You probably won't stay here to enjoy your holidays, therefore I'd say the rooms are adequate and they are very clean.

Friendly and polite staff

Efficient and friendly staff. Everyone wears a mask, tables and seats cleaned after the guests vacate, it all helps feeling safe during the pandemic. Clean and comfortable room, good food.

Uncaring verging on rude

The Ibis at Chaintre as usual was to the normal standards? unfortunately the Courtepaille restaurant was a dismal failure, seving an almost frozen pork hock! We certainly will not be visiting it again

We used this hotel for one night on our way out and one night on our way home. Very nice staff, clean nice rooms and good food. Don’t those the preorder dinner in the half board offer because the normal dining card is so much better. More expensive but worth it😊. Great breakfast from early in the morning.