Good located but I get the handicapped room and I’m not , I understand you have to respect the norme but for me it is not confortable

Nice location for transit Sofa bed for kids very poor quality mattress. great pool Wifi speed very poor Great breakfast Easy parking Friendly staff

This incident was when last Saturday the receptionist refused to let me watch the EURO football in the salon. This despite the fact that we had watched rugby the previous day and that there was no one else there. I think this person needs some additional training in dealing with customers . Her attitude and manner as well as the completely illogical position she adopted I believe require further work so that she can become more client oriented as are all the other receptionists I met on this trip.

Hotel is actually OK but..service is all in the details. When we checked in, we were promised free drinks related to Gold card at Accor. When we later came back and asked if we could have two beers we got charged for these items. When we objected to the bill, the receptionist called the colleague claiming that she never offered free drinks. Management was not available and did not answer when the receptionist tried to get in contact. Later that day, we were charged full cost without any more info. This was just a cost of EUR 9 out of a total cost of EUR 121 - not much but we do not like the attitude. Hence, NEVER MORE THIS HOTEL! We were two guest hearing the same thing and hotel management obviously think we are lying and truth comes from the hotel staff. Obviously a misunderstanding but poorly managed.

See my related detailed complaint sent on Feb14th

We received a very kind and helpful welcome at the Ibis Styles during this difficult period of Covid restrictions. We received clear information on what we could do for dinners and breakfast. Staff members were extremely welcoming and supportive. The hotel was clean and welcoming. Parking on premises (at a fee) is an added extra.

Hotel is OK and staff is nice. But in our family room the sofa bed was everything but comfortable. Mattress is ridiculously thin and does not permit a restful night. Not for an adult at least. I slept with our young daughter in this sofa bed and clearly I didn't sleep. My husband had the other bed and was comfy. Also a bin in the bedroom would be appreciated. Overall was OK.

Pleasant

The hotel is a little bit old. The cleanliness may be improved. For the breakfast travellers could expect typical french breakfast: bread, croissants, yogurts, jams,f salad, one sort of cheese and two sorts of sausages, but no eggs and vegetables :( It is not comfortable for travelers like vegetarian and vegans.

Very nice and good hotel in the centre of Maçon. We stayed in a family room which was very spacious and clean. Also the pool was very nice after a long ride! The receptionist was really friendly and gives us tips for dinner in Maçon. And breakfast was also very good and plenty of choice!

we arrived in Macon at 5pm having left home in the UK at 430am. Check-in was smooth and simple and we were into our rooms within minutes. Right in the centre of town, with lots of restaurants to choose from nearby. A great night's sleep, good breakfast, quick efficient check out, and then onwards to the Alps feeling refreshed. Ideal stopover.

This was our first time staying at an Ibis Styles and wasn't quite sure what to expect but it delivered on all fronts. Staff were very friendly, had everything ready for us for a quick check in and similarly made check out a fast procedure. I had emailed prior to arrival some questions including information regarding parking. It was answered promptly and a parking space was reserved for us without us asking them to which was very much appreciated. We stayed in a family room (2 adults and 2 small humans) and it was everything as expected with a few additional extra touches such as complimentary water and some lollies/candy. We only stayed the one night as we were passing through but we found the town of Mâcon to be very pleasant and pretty. We took advantage of the included breakfast at Ibis Styles and it was a little average. I'm not sure if they were having an off day but the variety was quite limited, items weren't being replenished (or at least fast enough) and some items we were told they had run out and would not be replenished. Despite these issues we managed to find sufficient options to feed ourselves!!

Near the bus and railway station this hotel is still quite close to the centre of the town. The rooms were larger than usual for Ibis and very clean and comfortable. A good buffet breakfast was available and the staff were all helpful and welcoming. Quiet at night and a good neighbourhood

Close to station so follow the signs for that; easier to spot than the Ibis Styles (and less confusing when Ibis Sud is also signed!). Some parking available, more close by, and a very helpful and friendly set of staff. Lovely garden and pool, nice atmosphere and some good places to eat within an easy walk; great after a day sightseeing or visiting vineyards.

Small hotel no food at all after breakfast. Limited but good breakfast. Rooms are very hot but leave the window open and be woken by the trains. Staff not always fully trained. the young lady working the evening shift had trouble finding any wine. There was no house red and was initially offered the most expensive wine on the list. eventually managed to find something reasonable.