Hôtel des Arts Saigon - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 2,618 reviews

Hôtel des Arts Saigon - MGallery Collection - Image 1
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Hôtel des Arts Saigon - MGallery Collection - Image 3
Hôtel des Arts Saigon - MGallery Collection - Image 4

Description

Hotel extras

  • Chic lifestyle 5-star boutique hotel with classical charm

  • Elegant rooms and suites with impressive art deco décor

  • Rooftop bar with stunning sunset views and infinity pool

  • Situated a minute away from the Notre Dame Cathedral and key attractions

  • Green Globe Certification

Our accommodation(s)

Book this hotel
Room 1

Showcasing a chic, modern Indochine design, this twin room features elegant en-suite bathroom with a rain shower alongside our signature amenities, floor-to-ceiling windows and spectacular city views. Non-smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 3 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View

Showcasing a chic, modern Indochine design, this king room features elegant en-suite bathroom with a rain shower and a bathtub alongside our signature amenities, floor-to-ceiling windows and spectacular city views. Non smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk

Showcasing a chic, modern Indochine design, this king room offers spectacular city views from the two floor-to-ceiling windows. The elegant en-suite bathroom features rain shower alongside our signature amenities. Non-smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk

Located between level 18 and 22. Showcasing a chic, modern Indochine design, this king room features elegant bathroom with a rain shower alongside our signature amenities, spectacular city views and Sky Lounge Benefits. Non-smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow MenuAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome gift

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Located between level 18 and 22. Showcasing a chic, modern Indochine design, this twin room features elegant bathroom with a rain shower alongside our signature amenities, spectacular city views and Sky Lounge Benefits. Non-smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk

Luxury hotel room located on level 18, the 30 m² (322 sq. ft.) room showcases a chic, modern Indochinese design. It features an elegant bathroom with rain shower and bathtub, spectacular city views and Sky Lounge benefits. Non-smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

ART SUITE

Step into curated refinement in our 60 sqm Art Suite. Experience personalized service from MGallery Host, private check-in, Sky Lounge privileges, flexible breakfast, and evening champagne cocktails with Michelin-inspired canapés at The Albion.

  • Views:

    City View

  • Most of the accommodation:

    Additional living room / area

Max. number of persons
3
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu
  • Rollaway bedAdditional charge
  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Cleaning kit
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Separate closet
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Turn Down Services
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome gift
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Hôtel des Arts Saigon - MGallery Collection

76 - 78 Nguyen Thi Minh Khai St, Xuan Hoa Ward
70000 HO CHI MINH CITY
Vietnam

GPS:10.782574, 106.69732

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • TAN SON NHAT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 168 rooms
  • One room for people with reduced mobility
  • 7 connecting rooms
  • 168 non-smoking rooms
  • 23 floors

Languages spoken at the hotel

  • English
  • French
  • Vietnamese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing Additional charge
  • Laundromat Additional charge

Entertainment

  • Piano

Lounge

  • Executive Lounge Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Limousine

  • Limousine Additional charge

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

3 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

4 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Services for children

  • Tourist guide for families
  • Baby bed
  • Baby bath

Well-being

Rooftop Infinity Pool

  • Outside
  • On site

Fitness Center

  • On site
  • On site
  • Indoor parking
  • Public
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft
  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places

Security

  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Accessible parking

With stunning interiors inspired by Asian street food markets, Saigon Kitchen blends authentic Asian flavors and Western cuisine in a warm atmosphere. Savor our Chic Buffet Lunch daily or Surf & Turf Buffet Dinner on Friday and Saturday.

SOCIAL CLUB ROOFTOP BAR

The Social Club Rooftop Bar offers stunning sunset views over the Saigon skyline. Guests can enjoy handcrafted cocktails, fine wines, and delicious bites, all while relaxing by the infinity pool. The vibrant atmosphere is enhanced by live DJ sets.

Bar Type
BAR
Capacity
80
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

The Social Club Rooftop Bar offers stunning sunset views over the Saigon skyline. Guests can enjoy handcrafted cocktails, fine wines, and delicious bites, all while relaxing by the infinity pool. The vibrant atmosphere is enhanced by live DJ sets.

The buffet breakfast at Hôtel des Arts Saigon MGallery offers a wide selection of gourmet options to start the day, from local Vietnamese dishes to international flavors.

Relax at our stunning Infinity Pool, located on the Rooftop of Hôtel des Arts Saigon. This exclusive rooftop retreat offers breathtaking panoramic views of the Saigon skyline, with sunsets that are simply unforgettable.

The 24-hour Fitness Centre features treadmills, rowing machines, elliptical bikes, weight machines, benches, and free weights. Designed with modern facilities and high-quality equipment, it caters to all levels of fitness enthusiasts.

Le Spa des Artistes by L'Apothiquaire offers a serene escape, featuring a curated selection of luxurious body and facial treatments from L'Apothiquaire and Valmont brands. Guests can also enjoy complimentary access to the steam room.

Hôtel des Arts Saigon MGallery offers elegant settings and art-filled spaces for weddings, civil ceremonies, and special events in Saigon Centre. Guests can enjoy diverse amenities, catering options, and personalized services for a memorable experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,618 reviews

Customer review rating 4.0/5

Teck H. C. Solo - Confirmed reviews ALL

Dear Teck H. C., Thank you for your kind words regarding your recent stay at Hôtel des Arts Saigon. We are delighted to hear that our design, location, and attentive staff met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.5/5

Ming-han H. Business - Confirmed reviews ALL

Dear Ming-Han H., Thank you for your kind words regarding our breakfast and staff hospitality. We appreciate your feedback about the laundry costs. While we uphold a modest pricing policy, we always strive to enhance our guests' experience. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Justin A. Couples - Confirmed reviews ALL

Dear Justin A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you experienced great customer service from check-in to your departure. Your feedback is truly appreciated and motivates our team to continue providing exceptional experiences. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Scott W. Business - Confirmed reviews ALL

Dear Scott W., Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our location and the friendly service provided by our team. Your feedback is greatly appreciated and motivates us to continue delivering exceptional experiences. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Ann E. R. Couples - Confirmed reviews ALL

Dear Ann E. R., Thank you for your kind words regarding our staff. We are delighted to hear that you experienced responsive and efficient service during your stay. Your feedback encourages our team to maintain high standards of hospitality. Best regards, Tram Huynh Guest Experience and Quality Manager

Dear Ming-Han H., Thank you for your kind words regarding our breakfast and staff hospitality. We appreciate your feedback about the laundry costs. While we uphold a modest pricing policy, we always strive to enhance our guests' experience. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Scott W. Business - Confirmed reviews ALL

A nice location with friendly service

Dear Scott W., Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our location and the friendly service provided by our team. Your feedback is greatly appreciated and motivates us to continue delivering exceptional experiences. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Ann E. R. Couples - Confirmed reviews ALL

At all points of contact your staff were responsive, prompt, pleasant and efficient, thank you

Dear Ann E. R., Thank you for your kind words regarding our staff. We are delighted to hear that you experienced responsive and efficient service during your stay. Your feedback encourages our team to maintain high standards of hospitality. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Anthony D. Business - Confirmed reviews ALL

As good as always, and thank you for the gift of a pen.

Customer review rating 5.0/5

David M. F. Couples - Confirmed reviews ALL

Friendly helpfull staff, lovely rooftop pool

Dear David M. F., Thank you for your kind words regarding our friendly staff and the rooftop pool. We are delighted to hear that you enjoyed your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.5/5

Jennifer B. Friends - Confirmed reviews ALL

Beautiful hotel well located, excellent service and staff only request i would have is for shade options beside the pool eg umbrellas

Dear Jennifer b., Thank you for your kind words about our hotel and staff. We appreciate your suggestion regarding shade options by the pool. Your feedback is valuable to us as we continually strive to enhance our guests' experience. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.5/5

Arpornrat K. Business - Confirmed reviews ALL

Lovely staff, all very eager to help and friendly.

Dear Arpornrat K., Thank you for your kind words regarding our staff. It is heartening to know that their eagerness to assist contributed to your positive experience at Hôtel des Arts Saigon. We appreciate your feedback and hope to welcome you back soon. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Ernest H. Z. Friends - Confirmed reviews ALL

Great hotel. Friendly staff. Nice Club lounge. Hotel is close to everything in HCMC.

Dear Ernest H. Z., Thank you for your positive feedback regarding your stay at Hôtel des Arts Saigon. We are delighted to hear that you enjoyed our trendy atmosphere, the friendliness of our staff, and the convenience of our location. Your kind words motivate us to maintain our high standards. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.0/5

Joyann C. Couples - Confirmed reviews ALL

The hotel features excellent restaurants serving high-quality food, and the guest rooms are thoughtfully decorated. However, our stay was compromised by a couple of maintenance issues. The mattress was significantly worn out, sinking deeply and lacking proper support, which resulted in a backache by morning. Additionally, the bathroom drainage was poor; water accumulated rapidly during showers and overflowed onto the main bathroom flooring. With some attention to room maintenance, this would be a wonderful property.

Dear Joyann C., Thank you for your kind words regarding our dining options and the friendliness of our staff. I sincerely apologize for the maintenance issues you experienced during your stay, particularly with the mattress and bathroom drainage. We understand how crucial a comfortable room is to our guests’ experience, and your feedback is invaluable as it highlights areas for improvement. We will ensure that your comments are shared with our maintenance team for their consideration. We appreciate your insights and hope to welcome you back for an even better experience in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Leigh J. E. Families - Confirmed reviews ALL

Everything was presented so beautifully and the staff went over and above. It's the little touches that make this such a great hotel.

Dear Leigh J. E., Thank you for your kind words regarding your recent stay at Hôtel des Arts Saigon. We are delighted to know that you appreciated the luxurious ambiance and the attentive service provided by our team. It is our aim to create memorable experiences for our guests, and your feedback is greatly valued. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Alexandra L. M. Friends - Confirmed reviews ALL

Stayed 6 nights. Staff were all very lovely and accommodating. Afternoon tea was something special. Corner room was light and had all features required. Rooftop pool was quite good. Bar on the roof was good especially during happy hour.

Dear Alexandra L. M., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our location, the attentive service from our staff, and the delightful afternoon tea. Your kind words motivate us to continue providing exceptional experiences for our guests. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Daniel O. T. Couples - Confirmed reviews ALL

Lovely spacious rooms with beautiful decor. Great rooftop pool and bar. Very helpful and friendly staff

Dear Daniel O. T., Thank you for your kind words regarding our decor, spacious rooms, and rooftop amenities. We are delighted to hear that our team made a positive impression during your stay. We look forward to welcoming you back for another memorable experience. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 2.5/5

Christina E. A. Friends - Confirmed reviews ALL

After approximately twelve stays over the past ten years, this visit was a considerable disappointment. As a longstanding returning guest, I expected substantially better from a hotel of this standing. Room 607 had a lingering smell of cigarette smoke, and the layout was so impractical that two people could barely move around comfortably. There was no turndown service, and reception made no acknowledgement whatsoever of our previous stays. Service in the lobby bar was unacceptable. Waiting 30 minutes for two glasses of juice, despite repeated reminders, is difficult to justify at any hotel, let alone one positioning itself at this level. The rooftop terrace is also looking increasingly dated. The spa and Albion restaurant were lovely, but these positives do not make up for the shortcomings elsewhere. This has been my favourite hotel in Saigon for a decade, which makes the experience particularly frustrating. On the basis of this stay, I have serious reservations about returning.

Dear Ms. Christina E. A., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your loyalty as a returning guest over the past decade, and we are truly sorry to hear that this visit did not meet your expectations. I regret to learn about the issues you encountered in Room 607, including the lingering smell and impractical layout. We take such matters seriously and will review your comments with our housekeeping team. Additionally, I apologize for the lack of turndown service and for the oversight at reception concerning your previous stays. Guest recognition is important to us, and we are disappointed to have missed this opportunity. Furthermore, I understand your frustration regarding the service delays in our lobby bar. We aim to provide prompt service, and your experience does not reflect our standards. While I am pleased to hear you enjoyed the spa and Albion restaurant, I recognize that these positives do not outweigh the shortcomings you experienced. Thank you once again for your valuable feedback, and I hope you will reconsider your decision about returning in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Timothy R. R. E. Families - Confirmed reviews ALL

The entire stay was perfect! The staff in particular are fantastic, I wish I could mention them all individually, but it was all; they helped in any way possible and continually went out of their way to make our stay better. The hotel is ideally located in easy walking distance to many landmarks and local restaurants. The rooms are: clean, modern and very comfortable. Can't wait to stay again!

Dear Timothy R. R. E., Thank you for your generous feedback regarding your recent stay at Hôtel des Arts Saigon - MGallery Collection. We are delighted to learn that you found our staff to be exceptional and that they contributed positively to your experience. It is also wonderful to know that our location and the comfort of our rooms met your expectations. Your kind words motivate us to continue providing outstanding service. We look forward to welcoming you back for another memorable stay. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Marcin P. Couples - Confirmed reviews ALL

Ok

Dear Marcin P., Thank you for your feedback. We are pleased to hear that you had a comfortable stay at Hôtel des Arts Saigon. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Charles M. A. Families - Confirmed reviews ALL

All hotel staff made us feel special throughout stay. Always impressed by the food quality of the buffet and room service. Staff even prepared a complementary birthday cake delivered to our room. Only bad spot was a staff member that was rude to our family members that were visiting the hotel to see us during our stay.

Dear Charles M. A., Thank you for your kind words regarding our dedicated staff and the quality of our food offerings. We are delighted to hear that you felt special during your stay, especially with the complimentary birthday cake. However, we sincerely apologize for the unfortunate interaction with a staff member regarding your visiting family. We appreciate your feedback and will ensure it is addressed appropriately to maintain our high standards of service. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.0/5

Hiu M. C. Business - Confirmed reviews ALL

excellent breakfast, very good service, comfortable stay

Dear Hiu M. C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our breakfast, service, and overall comfort. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Andrew M. L. Business - Confirmed reviews ALL

Amazing staff and brilliant food and comfort.

Dear Andrew M. L., Thank you for your kind words regarding your stay. We are delighted to hear that you found our staff, food, and comfort to be exceptional. Your feedback inspires us to continue providing a home away from home for all our guests. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Chloe A. J. M. Couples - Confirmed reviews ALL

We had the most beautiful stay at the hotel recently. Firstly the hotel itself is very conveniently located for sightseeing and exploring HCM - we walked to most places including the War remnants museum, post office, Norte Dam (currently under construction) and the palace. The hotel’s driveway which makes pick-up and drop-offs for tours or grabs very easy. But it is the hotel staff that truly make this stay magical - we arrived in the morning after an overnight flight and staff went above and beyond and had our room ready about 30 minutes after we arrived (this was not expected, but greatly appreciated!). The rooftop pool bar had a great happy hour and is the perfect place to watch storm clouds roll in or a glorious sunset after a day out exploring. Lastly, if you are an Accor member and plan to eat at the Albion, it may be worth joining as an Accor explorer/voyager membership as the discount across food and beverages is substantial.

Dear Chloe A. J. M., Thank you for taking the time to share your delightful experience at Hôtel des Arts Saigon - MGallery Collection. We are thrilled to hear that you enjoyed our prime location, allowing for easy access to key attractions in Ho Chi Minh City. It is wonderful to know that our team was able to assist you upon your arrival, ensuring your comfort after your overnight flight. Your kind words about the rooftop pool bar and its ambiance are much appreciated. We are glad you were able to unwind while enjoying the beautiful views. Additionally, thank you for highlighting the benefits of the Accor membership; we encourage our guests to take advantage of the various offers to enhance their stay. We look forward to welcoming you back for another memorable visit in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Narelle W. Business - Confirmed reviews ALL

The staff were simply exceptional and elevate this hotel well above others. One of the Concierge’s Tan, was so helpful when I accidentally locked a new suitcase with the wrong code. Yes this hotel is on the more expensive end of the spectrum but I can now see that it is well worth it. I will definitely be back.

Dear Narelle W., Thank you for sharing your wonderful experience at Hôtel des Arts Saigon - MGallery Collection. We are delighted to hear that our staff, particularly Tan Nhut from the Concierge team, were able to assist you effectively. It is rewarding to know that you found our services and facilities worth the investment. We look forward to welcoming you back for another exceptional stay in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Other web-users rate our hotel

  • 799 reviews 9.6/10 Location
  • 1,233 reviews 8.5/10 Room
  • 1,913 reviews 9.3/10 Service
  • 7 reviews 5/10 WiFi
  • 673 reviews 9.2/10 Vibe
  • 595 reviews 9/10 Food
  • 590 reviews 9.3/10 Breakfast
  • 553 reviews 8.6/10 Amenities

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