La Citadelle Hotel Metz - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.6/5 1,980 reviews

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La Citadelle Hotel Metz - MGallery Collection - Image 1
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La Citadelle Hotel Metz - MGallery Collection - Image 4
5 Avenue Ney, 57000 METZ, France

Description

Hotel extras

  • A room service menu dedicated to fresh and homemade products!

  • An authentic and historic building in the heart of Metz

  • Paid private parking in front of the hotel; subject to availability

  • Meeting spaces adapted to all types of events.

  • Meeting areas comply with health measures, suitable for all types of events

Our accommodation(s)

Hotel location

La Citadelle Hotel Metz - MGallery Collection

5 Avenue Ney
57000 METZ
France

GPS:49.114105, 6.170292

Telephone
Fax +33 3 87 17 17 18

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA RESERVE

The name La Réserve directly echoes the former provisions store of La Citadelle Metz MGallery. Today, the restaurant carries that story forward through seasonal bistronomic cuisine, led by Chef Guillaume Hieulle.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,980 reviews

Customer review rating 3.5/5

Reiner H. Couples - Confirmed reviews ALL

Very strange to require prepayment of 50 Euro pp by creditcard for consumptions. Roomnumber indication alone was not possible. We refused and paid cash. nowhere ever had this requirement.

Cher Monsieur H., Nous vous remercions pour votre retour et sommes heureux que vous ayez apprécié le confort de votre séjour et les chambres de La Citadelle Metz – MGallery. Nous comprenons votre interrogation concernant la garantie bancaire demandée à l’arrivée et regrettons que son fonctionnement n’ait pas été suffisamment expliqué. Il s’agit d’une préautorisation bancaire à titre de caution, et non d’un prépaiement des consommations. Cette garantie répond à deux objectifs : garantir le règlement des consommations portées sur la chambre et vous permettre de bénéficier d’un départ express, sans avoir à repasser par la réception. Le numéro de chambre permet d’enregistrer les dépenses, mais ne constitue pas une garantie de paiement, certains clients quittant malheureusement l’établissement sans régler leur solde. Chaque nuit, un relevé des consommations est transmis par courriel à nos clients afin qu’ils puissent suivre leurs dépenses. Ce fonctionnement facilite ainsi l’ensemble du séjour et permet un départ plus fluide. Nous vous remercions de nous avoir donné l’occasion de préciser cette démarche et espérons vous accueillir à nouveau prochainement. Bien cordialement, Alexis Directeur La Citadelle Metz – MGallery

Customer review rating 4.5/5

Cyril S. Families - Confirmed reviews ALL

The hotel is very well situated. Staff is very nice. Breakfast is good, without being the best ever. The rooms are large and comfortable, but you can start to see that the renovation is a bit dated by now. Beddings & pillows are ok. All this being said, a great place to stay in Metz which is an extremely beautiful city.

Customer review rating 4.5/5

Decoussemaeker P. Couples - Confirmed reviews ALL

Easy to reach, close to the city, interesting architecture

Dear Mr. Decoussemaker, Thank you for your positive feedback regarding your stay at La Citadelle Hotel Metz. We look forward to welcoming you back in the future. Best regards, La Citadelle Hotel Metz - MGallery Collection

Customer review rating 3.5/5

Catherine G. Couples - Confirmed reviews ALL

Unfortunately our cars was damaged in their car park with no one admitting to it. Ruined what had otherwise been a nice trip.

Dear Mrs G., Thank you for taking the time to share your experience at La Citadelle Metz – MGallery. We are sincerely sorry to learn that the damage to your vehicle has overshadowed what would otherwise have been an enjoyable stay. We fully understand your disappointment and would like to assure you that we do not question your good faith in any way. However, we would like to clarify a few points. When you checked out on 30 October, no damage to your vehicle was reported to our reception team. Unfortunately, this meant that we were unable to inspect the damage with you, document the incident or provide assistance at the time of your departure. It was only the following day, 31 October, that we were informed of the situation by email. Furthermore, the parking area is located opposite the Military Governor's Palace in Metz, in an area where military personnel are regularly present. This land belongs to the French Ministry of Defence and is not managed by our hotel. Signage at the entrance clearly states that motorists park their vehicles at their own risk. As this parking area is not equipped with CCTV cameras, we are unfortunately unable to establish the exact circumstances surrounding the incident. We would therefore recommend that you file a police report to officially document the damage and, if appropriate, contact your insurance company. Despite this regrettable incident, we would also like to express our appreciation for the positive feedback you shared about our hotel. We are particularly delighted that you enjoyed the exceptional location of La Citadelle Metz – MGallery, in the heart of Metz's historic city centre, just a short walk from Place de la République and the city's main cultural attractions. Your outstanding 100/100 rating for cleanliness is especially appreciated. It is a wonderful recognition of the dedication, professionalism and attention to detail demonstrated every day by our housekeeping team, including our room attendants and housekeeping supervisors. Their commitment to maintaining impeccable cleanliness, comfort and high standards throughout our guest rooms and public areas is an essential part of the experience we strive to deliver. I will personally share your kind feedback with them, as such recognition is particularly meaningful to our teams. We sincerely regret that this unfortunate incident has affected your overall impression of your stay. Our ambition remains to provide every guest with a welcoming, comfortable and memorable experience that reflects the distinctive spirit and standards of the MGallery Hotel Collection. We very much hope to have the pleasure of welcoming you back to La Citadelle Metz – MGallery in the future, so that your next visit may leave you with entirely positive memories of our hotel and the beautiful city of Metz. Kind regards, Alexis Millet General Manager La Citadelle Metz – MGallery

Customer review rating 4.5/5

Michelle C. Families - Confirmed reviews ALL

We had a nice stay at La Citadelle. Would stay again if we came back to Metz. Staff were really lovely and efficient. Large comfortable room. Great location, although we didn't manage to find the car park and ended up in le Republique car park instead, but that was fine for us and slightly cheaper. Bathroom was a bit dated (eh water temperature hard to control).

Dear Michelle C., Thank you for your kind feedback regarding your recent stay at La Citadelle Hotel Metz. We look forward to welcoming you back on your next visit to Metz. Best regards, La Citadelle Hotel Metz - MGallery Collection

Other web-users rate our hotel

  • 1,083 reviews 9.3/10 Location
  • 1,295 reviews 8/10 Room
  • 1,094 reviews 8.2/10 Service
  • 7 reviews 7/10 WiFi
  • 820 reviews 9.1/10 Comfort
  • 611 reviews 8.2/10 Breakfast
  • 322 reviews 7.3/10 Amenities
  • 223 reviews 6.8/10 Cleanliness

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