Dear Guest, Thank you for taking the time to share your feedback regarding your four-night stay with us. We are sorry to learn that your experience did not meet your expectations. Please accept our apologies for the discomfort caused by the pillows and the noise you described during the night. Regarding the breakfast charges, we would like to clarify that our Front Office team reviewed your account together with our breakfast team during check-out. This verification confirmed which breakfasts had been consumed and which had not. Consequently, the breakfast charges that were not applicable were removed, the corresponding amount was refunded, and the final invoice was corrected accordingly. We are also sorry to read that you were dissatisfied with the check-out experience. Our colleague took the time to investigate the matter thoroughly to ensure that all charges were accurate before finalizing your bill. Following this review, the invoice reflected the services used during your stay. Concerning the room, we regret that the comfort and technical aspects did not fully meet your expectations. As no concerns were reported to our team during your stay, we unfortunately did not have the opportunity to investigate the air-conditioning noise or offer an alternative solution at the time. We also note your comments regarding value for money. Your stay took place during the IFA exhibition period in Berlin, when accommodation rates across the city were significantly higher due to increased demand. Nevertheless, we fully understand that the room rate influences expectations, and we regret that we were unable to provide an experience that you felt justified the price paid. Finally, we are disappointed to learn that our breakfast offering did not meet your expectations. Our buffet is designed as an extensive all-you-can-eat breakfast with a wide selection of hot and cold items, and we are sorry that it did not represent good value from your perspective. Thank you for your feedback. We take all comments seriously and will use them to continue improving our services. Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for taking the time to share your feedback and for your positive rating. We are delighted to hear that you enjoyed our central location and had a comfortable stay. It is also wonderful to see your high ratings for our team, cleanliness, Wi-Fi, and overall service. Thank you as well for your comments regarding the room design. The portrait artwork is part of our hotel's individual design concept and has been a characteristic feature of the property since its opening. We understand that design preferences are very personal and appreciate your honest feedback. We also regret the maintenance issues you encountered with the shower head and soap holder. Please accept our apologies. Your comments have been shared with our technical team so that these points can be addressed. We hope to welcome you back to Mercure Hotel Berlin Wittenbergplatz on your next visit to Berlin. Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your wonderful review and for choosing to stay with us again. We are delighted to hear that you continue to enjoy our central location and that you found your room clean, comfortable, and welcoming. It is especially rewarding to know that our team, accommodations, and overall service met your expectations so consistently. Your loyalty and recommendation mean a great deal to us. We truly appreciate your continued trust in our hotel and look forward to welcoming you back to Berlin for another pleasant stay in the near future. Kind regards, Your Team Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry to learn that your stay did not fully meet your expectations. In particular, we regret that your request for a room change left you with a negative impression. Professional and courteous service is very important to us, and we apologize if your interaction at reception did not reflect the level of hospitality we strive to provide. We also understand your disappointment regarding the room layout. Our rooms follow a modern boutique-style concept, and while this design is appreciated by many guests, we recognize that features such as a wardrobe or a dedicated work desk can be important, especially during a longer stay. We appreciate your suggestion that these room characteristics should be communicated more clearly during the booking process. Thank you as well for your comments regarding our breakfast offering. We are pleased that you enjoyed our juice selection, while your feedback regarding variety and hot breakfast options will be shared with the relevant team for review. We appreciate your positive remarks about the efficiency of our housekeeping team, the smooth check-out process, and the Wi-Fi service. Thank you once again for your honest feedback. Your comments help us better understand our guests' expectations and identify areas where we can improve. Kind regards, Your Team at MERCURE Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for taking the time to share such detailed feedback about your stay and for your loyalty. We are delighted to hear that you enjoyed your stay overall and that our location proved to be the perfect base for exploring Berlin. It is also wonderful to know that you found our team polite, professional, and helpful throughout your visit. At the same time, we sincerely appreciate your constructive comments. We regret that there was a misunderstanding regarding the welcome drink benefit and apologize if this was not clearly communicated upon arrival. We also appreciate your feedback regarding the bathroom layout and understand your preference for a walk-in shower rather than a shower over the bathtub. Likewise, we are sorry that the room servicing on one occasion was incomplete and that towels, a bath mat, and bottled water had to be requested separately. Thank you as well for your comments regarding the pillows. We understand that sleeping comfort is highly personal, and we regret that the pillows provided did not meet your expectations. Please note that our team is always happy to provide additional pillows upon request whenever available. Most importantly, we are grateful for your positive remarks about our staff, value for money, cleanliness, and sustainability efforts. Knowing that, despite the points mentioned above, you would choose to stay with us again is the greatest compliment we can receive. We look forward to welcoming you back to the Mercure Hotel Berlin Wittenbergplatz and providing an even better experience on your next visit to Berlin. Kind regards, Your Team at Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel clean, comfortable, and well located. It is also wonderful to know that you appreciated our sustainability efforts, especially the bamboo dental kits and our initiatives to reduce single-use plastics. At the same time, we regret your disappointment regarding the parking situation. We understand your concerns and are sorry if the information provided did not fully match your expectations. As we are located in the heart of Berlin, parking is available through nearby public facilities rather than a private hotel car park. Regarding the room décor, our hotel features a distinctive design concept that is reflected throughout the property and across the images presented on our booking platforms. While we appreciate that artistic styles are a matter of personal preference, we are pleased that many guests find the design unique and memorable. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back to the Mercure Hotel Berlin Wittenbergplatz in the future. Kind regards, Your Team at MERCURE Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your excellent review and for awarding us full marks. We are delighted to hear that you were fully satisfied with your stay and appreciated our friendly team, cleanliness, comfortable facilities, and convenient location for exploring Berlin. It is especially rewarding to know that our complimentary filtered water was a highlight for you. As part of our sustainability efforts, we are pleased when guests value this environmentally friendly initiative. Thank you as well for your loyalty and for your recommendation. Your positive feedback is a wonderful motivation for our entire team. We look forward to welcoming you back to the Mercure Hotel Berlin Wittenbergplatz on your next visit to Berlin. Kind regards, Your Team at Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your positive review and for rating your stay 90/100. We are delighted to hear that you enjoyed our excellent location, the spacious and clean rooms, and especially the friendly and helpful service provided by our team. Your kind words are greatly appreciated and will be shared with our colleagues. At the same time, thank you for your honest feedback regarding the portraits in the rooms. Our hotel features a distinctive design concept that is reflected throughout the property and forms part of its unique character. However, we understand that art and interior design are very much a matter of personal taste, and we appreciate your perspective. Thank you again for your valuable feedback and for your loyalty as an ALL Classic Member. We hope to welcome you and your family back to the Mercure Hotel Berlin Wittenbergplatz in the near future. Kind regards, Your Team at Mercure Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your positive review and for rating your stay with 90 out of 100 points. We are delighted to hear that you enjoyed our convenient location and found your stay comfortable. It is also wonderful to know that you appreciated the cleanliness of our hotel and had a very good overall experience with us. Thank you as well for your feedback regarding the Wi-Fi speed and value for money. We continuously work to improve our services and truly appreciate your input. We hope to welcome you back to the Mercure Hotel Berlin Wittenbergplatz on your next visit to Berlin. Kind regards, Your Team at MERCURE Hotel Berlin Wittenbergplatz

Dear Guest, Thank you for taking the time to share such detailed feedback about your stay. While we are pleased that you appreciated our central location and found the hotel clean, we are truly sorry to learn that your overall experience fell so far below your expectations. In particular, we regret that the interactions with our team left you feeling unwelcome. Genuine hospitality is about making our guests feel acknowledged, valued, and cared for from arrival to departure. We are therefore disappointed to read that you perceived our service as distant and lacking the warmth and attentiveness you expected. Your comments regarding check-in, check-out, guest recognition, and proactive communication have been noted carefully and will be shared with the relevant teams. We are also sorry to hear about the noise caused by slamming room doors, the comfort of the pillows, and your concerns regarding the replenishment of water and coffee during your stay. We understand how these issues can negatively impact the overall guest experience, particularly during a six-night stay. We sincerely appreciate your honest and constructive feedback. Although we regret that you do not currently plan to return, your comments provide valuable insight and help us identify areas where improvements are needed. Thank you again for sharing your experience with us. Kind regards, Your Team at MERCURE Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your positive review and for rating your stay 90/100. We are delighted to hear that our hotel was a great base for your first visit to Berlin. It is wonderful to know that you enjoyed our central location with its easy access to restaurants, bars, cafés, and public transportation. We are especially pleased that you enjoyed your room overlooking Wittenbergplatz. Views of the square are among our guests' favorites and offer a unique perspective on the vibrant atmosphere of the neighborhood. Thank you as well for your kind comments regarding the cleanliness and maintenance of our hotel, as well as the value for money and our sustainability efforts. We hope to have the pleasure of welcoming you back to the Mercure Hotel Berlin Wittenbergplatz on your next visit to Berlin. Kind regards, Your Team at MERCURE Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your excellent review and for awarding us full marks. We are delighted to hear that you had a comfortable stay and enjoyed our central location. It is especially rewarding to know that our team contributed positively to your experience through their friendliness and helpfulness. Your kind words are greatly appreciated and will be shared with the entire team. We are thrilled that you and your family enjoyed your stay with us. We look forward to welcoming you back to the Mercure Hotel Berlin Wittenbergplatz in the future. Kind regards, Your Team at MERCURE Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your positive review and for rating your stay 90/100. We are delighted to hear that you found our hotel well located and comfortable. It is especially rewarding to know that our connecting rooms were convenient for your family and contributed to an enjoyable stay. We also appreciate your positive feedback regarding the cleanliness of our hotel and the friendliness of our team. Your kind words are a wonderful motivation for all of us. Thank you for your recommendation, and we hope to welcome you and your family back to the Mercure Hotel Berlin Wittenbergplatz soon. Kind regards, Your Team at MERCURE Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your positive review and for choosing to stay with us again this year. We are especially grateful for your loyalty. We are delighted to see that you were highly satisfied with your accommodation, our team, the booking experience, and the overall value of your stay. At the same time, we regret that you were unable to fully enjoy your welcome drink benefit due to the bar's operating hours and the limited selection available at the reception market. We appreciate your feedback and understand your disappointment, particularly as this was your experience on more than one occasion. We also apologize for the hairs you found in the bathroom. While we are pleased that this did not overshadow your stay, this is certainly not the standard of cleanliness we aim to provide. Thank you again for your valuable feedback. We hope to welcome you and your family back to the Mercure Hotel Berlin Wittenbergplatz very soon. Kind regards, Your Team at MERCURE Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your wonderful review and for rating your stay 90/100. We are delighted that you enjoyed our fantastic location right next to Wittenbergplatz station, making it easy to explore Berlin and all it has to offer. It is also a pleasure to hear that you appreciated the cleanliness, comfort, and amenities of our rooms, as well as the bathroom facilities. Your recommendation means a great deal to us and serves as a wonderful motivation for our entire team. We hope to have the pleasure of welcoming you back to the Mercure Hotel Berlin Wittenbergplatz on your next visit to Berlin. Kind regards, Your Team at MERCURE Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your wonderful review and for awarding us full marks. We are delighted to hear that you felt relaxed and happy during your stay with us. Knowing that you enjoyed your time at our hotel and rated all aspects of your experience so highly means a great deal to our team. Thank you once again for your kind words. We look forward to welcoming you back to the Mercure Hotel Berlin Wittenbergplatz in the near future. Kind regards, Your Team at MERCURE Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your wonderful review and for awarding us full marks. We are delighted to hear that you felt relaxed and happy during your stay with us. Knowing that you enjoyed your time at our hotel and rated all aspects of your experience so highly means a great deal to our team. Thank you once again for your kind words. We look forward to welcoming you back to the Mercure Hotel Berlin Wittenbergplatz in the near future. Kind regards, Your Team at MERCURE Hotel Berlin Wittenbergplatz

Dear Guest, Thank you very much for your wonderful review and for your continued loyalty to the Mercure Hotel Berlin Wittenbergplatz. It is truly rewarding to hear that you have stayed with us several times and continue to choose our hotel whenever you visit Berlin. Your kind words about our friendly team, comfortable rooms, amazing location, and fantastic breakfast mean a great deal to us. We are also delighted that you enjoy the convenience of the ALL App and that each aspect of your stay met your expectations. Thank you again for your trust and support. We look forward to welcoming you back for many more stays in the future. Kind regards, Your Team at MERCURE Hotel Berlin Wittenbergplatz

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that, among the Mercure hotels you visited in London, Amsterdam, and Berlin, our hotel stood out as your favorite. It is wonderful to know that you particularly appreciated our central location and our breakfast offering. At the same time, we sincerely apologize for the shortcomings you experienced in your room. The condition of the duvet, the broken room phone, and the missing toilet paper are certainly not reflective of the standards we strive to maintain. We also regret that some room amenities and bathroom supplies did not meet your expectations. Please be assured that your comments have been shared with the relevant teams so that we can review these issues and improve our service. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back to the Mercure Hotel Berlin Wittenbergplatz and provide an even better experience next time. Kind regards, Your Team at MERCURE Hotel Berlin Wittenbergplatz