Mercure Florence Center 4 stars

Customer review rating (ALL Rating) 4.7/5 977 reviews

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Description

Hotel extras

  • 4-minute walk from Santa Maria Novella Station and T2 tram to the airport.

  • 8-minute from: Santa Maria del Fiore, Baptistery, Giotto bell tower.

  • Large courtyard for organizing venues, ideal in the warm season.

  • Large rooms, all with Nuxe bath products. Privilege rooms with balcony.

  • Paid parking nearby with ZTL license plate registration and car valet.

Our accommodation(s)

Book this hotel
Room 1

Choose the Superior room. Thanks to a comfortable separable bed and a sofa bed, it is for up to 3 guests. Elegantly furnished, it has a large bathroom with walk-in shower and magnifying mirror.

  • Views:

    Courtyard View

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Single sofa bed(s) x1

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Tv Facilities

  • 39'/99 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Single sofa bed(s) and 1 x King size bed(s)
  • Views: Courtyard View

Our Classic room offers a comfortable accommodation in the heart of Florence. Enjoy the comfortable bed in a unique environment. Bathroom with bath/shower and magnifying mirror.

Max. number of persons
2
Area
From 14 m² / 150 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

The Suite is the ideal solution to combine work and relaxation, perfect for both travellers and smartworkers. Two bright rooms with double bed and sofa bed. Nespresso, free minibar, bathrobe and slippers.

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Double sofa bed(s) x1

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Mercure Florence Center

Via Nazionale 21/23 R
50123 FLORENCE
Italy

GPS:43.776466, 11.250824

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 85 rooms
  • 4 rooms for people with reduced mobility
  • 85 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Bar

Room service

  • Cold snacks

Breakfast

  • Buffet Additional charge

Business

One Meeting room

CAFFE APOLLO

After a day exploring Florence, our Caffe Lounge will welcome you with excellent drinks and appetizers to enjoy a pleasant aperitif in the heart of the city, to fill up on energy

Bar Type
BAR
Capacity
15
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

After a day exploring Florence, our Caffe Lounge will welcome you with excellent drinks and appetizers to enjoy a pleasant aperitif in the heart of the city, to fill up on energy

Start the day with our breakfast buffet, full of fresh and local products for all tastes. Enjoy a wide variety of breads, pastries, fruits, Italian specialties, juices and the best coffee.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  977 reviews

Customer review rating 3.5/5

Mark S. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your experience at Mercure Firenze Centro. We are pleased to hear that you enjoyed our prime location and appreciated the professionalism of our staff. Your recognition of their efforts to assist you promptly is truly valued. We sincerely apologize for the plumbing odour you encountered in both rooms during your stay. We understand how this can detract from the overall experience. Please be assured that we take such feedback seriously and are continuously looking for ways to enhance our guests' comfort. Your suggestions regarding proactive measures, such as maintaining drain traps and improving extraction, are appreciated and will be considered as we strive to improve our facilities. We are also grateful for your feedback on our breakfast offerings and will review them for potential enhancements. Thank you once again for your insights. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards, Marco Ministeri General Manager

Customer review rating 5.0/5

Arun K. N. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback. We are delighted to hear that your experience was satisfying. Your kind words motivate us to maintain our high standards of service. Goodbye, and we look forward to welcoming you back at Mercure Firenze Centro. Marco Ministeri General Manager

Customer review rating 2.5/5

Samantha D. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry that certain aspects of your stay did not meet your expectations. Please be assured that our team is committed to providing attentive, professional, and caring service at all times, and we continuously strive to ensure a comfortable and enjoyable experience for all our guests. With regard to the matter you have raised, we would kindly like to point out that you chose to participate in our environmental sustainability program and were therefore aware of the related conditions and procedures. While we fully respect your opinion, we believe that our team acted in accordance with the guidelines associated with the program. Nevertheless, we appreciate your comments, as they help us review our processes and identify opportunities for further improvement. Your feedback is extremely valuable and supports our ongoing commitment to enhancing both the quality of our service and the comfort of our guests. We hope to have the opportunity to welcome you back in the future and regain your full confidence in our hotel. Kind regards, Marco Ministeri General Manager

Customer review rating 5.0/5

Julie B. Solo - Confirmed reviews ALL

Dear Guest, Thank you for your delightful feedback regarding your recent stay. We are thrilled to hear that you enjoyed our welcoming atmosphere, helpful staff, and convenient location. It is gratifying to know that Mariia and Anisa made a positive impression, as we take pride in providing excellent service. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Marco Ministeri General Manager

Customer review rating 4.0/5

Gailean H. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding your stay with us and the positive feedback about our service and the upgrade you received. We appreciate your comments about the breakfast offerings. Your observations regarding the food quality will be taken into consideration as we continuously strive to enhance our guest experience. We hope to welcome you back in the future for an even better stay. Kind regards, Marco Ministeri General Manager

Dear Guest, Thank you for taking the time to share your experience at Mercure Firenze Centro. We are pleased to hear that you enjoyed our prime location and appreciated the professionalism of our staff. Your recognition of their efforts to assist you promptly is truly valued. We sincerely apologize for the plumbing odour you encountered in both rooms during your stay. We understand how this can detract from the overall experience. Please be assured that we take such feedback seriously and are continuously looking for ways to enhance our guests' comfort. Your suggestions regarding proactive measures, such as maintaining drain traps and improving extraction, are appreciated and will be considered as we strive to improve our facilities. We are also grateful for your feedback on our breakfast offerings and will review them for potential enhancements. Thank you once again for your insights. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards, Marco Ministeri General Manager

Customer review rating 5.0/5

Arun K. N. Couples - Confirmed reviews ALL

Very satisfying.

Dear Guest, Thank you for your positive feedback. We are delighted to hear that your experience was satisfying. Your kind words motivate us to maintain our high standards of service. Goodbye, and we look forward to welcoming you back at Mercure Firenze Centro. Marco Ministeri General Manager

Customer review rating 2.5/5

Samantha D. Couples - Confirmed reviews ALL

Upon entry to the hotel it seemed nice and modern, but the room was stuffy, the linens and bedsheets were very harsh. No washcloths we’ve after asking. The staff only suggested we would not receive any points if we got more towels. Just wasn’t comfortable with the room.

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry that certain aspects of your stay did not meet your expectations. Please be assured that our team is committed to providing attentive, professional, and caring service at all times, and we continuously strive to ensure a comfortable and enjoyable experience for all our guests. With regard to the matter you have raised, we would kindly like to point out that you chose to participate in our environmental sustainability program and were therefore aware of the related conditions and procedures. While we fully respect your opinion, we believe that our team acted in accordance with the guidelines associated with the program. Nevertheless, we appreciate your comments, as they help us review our processes and identify opportunities for further improvement. Your feedback is extremely valuable and supports our ongoing commitment to enhancing both the quality of our service and the comfort of our guests. We hope to have the opportunity to welcome you back in the future and regain your full confidence in our hotel. Kind regards, Marco Ministeri General Manager

Customer review rating 5.0/5

Julie B. Solo - Confirmed reviews ALL

A wonderful stay. Close to everything and importantly for me, close to train station. Staff go above and beyond. Special thanks to Mariia and Arnisa for all your help. Room was magnificient. No faults. Highly recommended.

Dear Guest, Thank you for your delightful feedback regarding your recent stay. We are thrilled to hear that you enjoyed our welcoming atmosphere, helpful staff, and convenient location. It is gratifying to know that Mariia and Anisa made a positive impression, as we take pride in providing excellent service. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Marco Ministeri General Manager

Customer review rating 4.0/5

Gailean H. Couples - Confirmed reviews ALL

It was a lovely hotel - and lovely service from the girl that checked us in! It was nice to get an upgrade too. The only thing that wasn’t’ great was the breakfast. The bacon had such a weird taste as did the eggs. Other items just seemed shrivelled and old, like they had been put out at 7 am and not replenished the whole morning.

Dear Guest, Thank you for your kind words regarding your stay with us and the positive feedback about our service and the upgrade you received. We appreciate your comments about the breakfast offerings. Your observations regarding the food quality will be taken into consideration as we continuously strive to enhance our guest experience. We hope to welcome you back in the future for an even better stay. Kind regards, Marco Ministeri General Manager

Customer review rating 4.5/5

David A. Couples - Confirmed reviews ALL

Beautiful big comfortable room in excellent location; walkable to everything. Staff were all excellent and very helpful, good breakfasts.

Dear Client, Thank you for your kind words regarding your recent stay at Mercure Firenze Centro. We are very happy to hear that you enjoyed our prime location, comfortable accommodations, and the attentiveness of our staff. Your feedback about breakfast is also appreciated. We do hope to have the chance to welcome you again. Best regards, Marco Ministeri General Manager

Customer review rating 5.0/5

Barbara S. Couples - Confirmed reviews ALL

Easy check in, room was ready on our arrival.staff polite and helpful, modern , clean and well located, perfect for short stay

Dear Guest, Thank you for your kind words regarding your stay at Mercure Firenze Centro. We are delighted to hear that you appreciated our clean rooms, the location and the helpfulness of our Team. We look forward to welcoming you back on your next visit to Florence! Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 5.0/5

Rodrigo M. Couples - Confirmed reviews ALL

Our stay at Mercure was excellent. The team promptly arranged valet parking for our car, making everything very convenient from the moment we arrived. We were also delighted to receive a room upgrade to a King-size room with a balcony, which made our stay even more comfortable and enjoyable. We really appreciated the unlimited water and coffee available to us, as well as the lovely Florentine cantuccini we received. At breakfast, we were very well looked after, including a special cappuccino that made the experience even better. As ALL Accor members, we were welcomed with complimentary drinks, and the Aperol was absolutely delicious. Overall, the staff’s hospitality, attention to detail, and thoughtful gestures made our stay truly memorable.

Dear Guest, Thank you for sharing your wonderful experience at Mercure Firenze Centro. We are thrilled to hear that you found our location convenient and enjoyed the comfort of your upgraded room with a balcony. We are also pleased that you appreciated the unlimited water and coffee, as well as the delightful Florentine cantuccini during your stay. Our breakfast Team is dedicated to providing exceptional service, and we are glad that your cappuccino added to your enjoyment. As an ALL Accor member, your recognition of the complimentary drinks and the delicious Aperol brings us great joy. Your kind words about our Team's hospitality and attention to detail are truly appreciated and will be shared with all of them. We look forward to welcoming you back for another memorable stay! Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 4.5/5

Ka L. F. Friends - Confirmed reviews ALL

Around walking 5 minutes walking distance to the main train station and 15 minutes to attractions. Surrounded with restaurants and convenient stores. Staff are all nice and cheerful. Would love to stay again!

Dear Guest, Thank you for your kind words regarding your recent stay at Mercure Firenze Centro. We are delighted to hear that you enjoyed our strategic location and that our Team made a positive impact on your experience. We look forward to welcoming you back in the future. Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 4.0/5

Jeremy B. O. Friends - Confirmed reviews ALL

Nice and friendly front desk staff

Dear Guest, Thank you for your kind words regarding your recent stay. We are pleased to know that you found our accommodations comfortable and our front desk team friendly. Your feedback is valued, and we hope to welcome you back in the future. Best regards, Marco Ministeri General Manager

Customer review rating 5.0/5

Fiona M. Friends - Confirmed reviews ALL

The check-in process was smooth and the staff were very welcoming. Our room was large and extremely comfortable.

Dear Guest, Thank you for your kind words regarding your recent stay at Mercure Firenze Centro. We are delighted to hear that you enjoyed our excellent location, comfortable accommodations, and the warm hospitality of our team. Your feedback is greatly appreciated. Looking forward to welcome you again. Goodbye, Marco Ministeri General Manager

Customer review rating 4.5/5

Manuelita S. Couples - Confirmed reviews ALL

We love our stay in this Hotel. We love the cleanliness, modern amenities & decors, , friendly helpful staff , that clean heavenly scent in the lobby when you come in. The room was lovely with a balcony with patio chairs and table in it. Close to restaurants, shops and places of interest. We were not able to do TV streaming despite we were helped by the staff, perhaps issues originates from our mobile device. Overall, it was a very satisfying stay. We’ll love to stay again here in the future.

Dear Guest, Thank you for your kind words regarding your recent stay at Mercure Firenze Centro. We are delighted to hear that you enjoyed our location, cleanliness, and the modern amenities we provide. It is also wonderful to know that our staff contributed positively to your experience. We apologize for any inconvenience you faced with TV streaming. While we strive to assist our guests as best as we can, technical issues can sometimes arise from personal devices. We appreciate your understanding and look forward to welcoming you back for another pleasant stay in the future. Best regards. Marco Ministeri General Manager

Customer review rating 4.0/5

Jody B. Solo - Confirmed reviews ALL

This hotel is so well located from the station. Only a few mins from the Centrale station. The breakfast although quite a small room was really nice. The ladies there so friendly.. reception very helpful . I was taken back at first as a platinum status this year I have travelled a lot in Asia where it is quite different...I usually get breakfast for free and bottles of water and acknowledged.. In Europe no free brekky and pay for extra water .on saying that I must sound a bit of a princess !!! Haha...but in the end I loved my stay..felt safe in area on my own.. restaurants cafe close by..would definitely stay there again..loved Florence thank you

Dear Guest, Thank you for sharing your experience at Mercure Firenze Centro. We are delighted to hear that you found our location convenient and enjoyed the comfort of your stay. It is wonderful to know that our breakfast service and the friendliness of our staff contributed positively to your visit. We appreciate your feedback regarding the differences in amenities provided to our guests in various locations. While we strive to offer a quality experience, specific policies may vary depending on the ALL program benefits, particularly in terms of complimentary breakfast included on weekends for ALL Diamond members. We are pleased that you felt safe in the area and enjoyed the nearby restaurants and cafes. Thank you for your kind words about Florence and for expressing your intention to return. We look forward to welcoming you back in the future. Kind regards, Marco Ministeri General Manager

Customer review rating 5.0/5

Ming W. L. Families - Confirmed reviews ALL

The location is excellent, just a short walk from the train station. The room was very clean, spacious, and comfortable. We booked a suite for our family of four, and there was plenty of space for all of us. The staff were very welcoming, friendly, and kind. We absolutely enjoyed our stay and would definitely stay here again if we visit Florence in the future

Dear Client, Thank you for your kind words regarding your recent stay at Mercure Firenze Centro. We are delighted to hear that you appreciated our excellent location, the cleanliness and comfort of your suite, and the warmth of our staff. It is rewarding to know that your family enjoyed their time with us. We look forward to welcoming you back on your next visit to Florence. Kind regards, Marco Ministeri General Manager

Customer review rating 4.5/5

Bjornar A. Families - Confirmed reviews ALL

Mercure is a very nice hotell in Florence, with a good location close to the train station and a short walk from the Duomo. Overall good standard, and very good sized room, in an old theatre/cinema and the staff was excellent.

Dear Client, Thank you for your positive feedback regarding your recent stay at Mercure Firenze Centro. We are pleased to hear that you appreciated our prime location, room size, and the excellent service provided by our staff. Your kind words are greatly appreciated. Goodbye and best wishes, Marco Ministeri General Manager

Customer review rating 5.0/5

Diana C. Friends - Confirmed reviews ALL

The hotel was great, clean, and comfortable!

Dear Client, Thank you for your kind words regarding your recent stay at Mercure Firenze Centro. We are delighted to hear that you found our hotel to be clean and comfortable. Your feedback motivates our team to maintain high standards for our guests. Best regards, Marco Ministeri General Manager

Customer review rating 4.5/5

Nicholas S. Families - Confirmed reviews ALL

Great location, lovely rooms and added extra of free coffee and soft drinks in our rooms. Plus nice/friendly staff

Dear Guest, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our great location and the complimentary coffee and soft drinks provided in your room. It is also especially rewarding to know that our friendly and helpful Team contributed positively to your stay. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable experience in the future. Warm regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 4.5/5

Sigbjoern S. Couples - Confirmed reviews ALL

Comfortable hotel with ideal location for exploring Firenze. Friendly and service minded staff.

Dear Guest, Thank you for your kind words regarding your recent stay at Mercure Firenze Centro. We are delighted to hear that you found our hotel comfortable and that our location met your expectations for exploring Florence. Your feedback about our Team is greatly appreciated and we will be glad to have the pleasure to welcome you again! Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 5.0/5

Rochelle C. Families - Confirmed reviews ALL

We arrived a little early and Margherita was an excellent representative of a Heartist. She was polite, professional, walked us meticulously through all the details of the room, breakfast, etc. She recognised me as a gold member and upgraded us and was overall just a delight.

Dear Guest, Thank you so much for your wonderful review. We are delighted to hear that Margherita made such a positive impression from the moment you arrived. Providing a warm, attentive, and personalized welcome is at the heart of what we do and it is truly rewarding to know that her professionalism, attention to detail and genuine hospitality enhanced your stay. Your kind words will certainly be shared with her and the entire Team. We are also pleased that your Gold membership was recognized and that you appreciated the room upgrade. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another memorable experience in the near future. Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 5.0/5

Wing Y. L. Families - Confirmed reviews ALL

Very convenient. Especially like the water machine in this burning hot summer.

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our convenient location and the comfort of our services, especially the water machine during the hot summer days. We hope to have the pleasure to welcome you again! Best regards, Alessia DE SIMONE Guest Relation Agent

Other web-users rate our hotel

  • 696 reviews 9.7/10 Location
  • 611 reviews 8.3/10 Room
  • 736 reviews 9.4/10 Service
  • 15 reviews 8.3/10 WiFi
  • 326 reviews 8/10 Comfort
  • 226 reviews 8.8/10 Cleanliness
  • 211 reviews 7/10 Breakfast
  • 174 reviews 9.2/10 Vibe

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