Mercure Florence Center 4 stars

TripAdvisor rating 4.0/5 1,094 reviews
Mercure Florence Center
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Room 1

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Hotel extras

  • Paid car parks near the hotel w. license plate registration service for limited traffic zones

  • Patio Lounge Bar in the summer months

  • 164 yards (150 m) from Santa Maria Novella train station and Firenze Fiera exhibition center

  • SKY channels

  • Free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Small pets are allowed for a supplementPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Ironing room
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure Florence Center

Via Nazionale 21/23 R

Tel: +390555300700

Fax: (+39)0555300800

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AMERIGO VESPUCCI At 6.4km / 3.98 miles

  • By train

    SANTA MARIA NOVELLA At 0.25km / 0.16 miles

GPS :43.776466, 11.250824

Our accommodations

85 sophisticated and bright rooms (including 4 suites) that blend modern design with traditional Florentine details. Free WIFI, safe, LCD TV with Sky channels, air-conditioning, tea and coffee making facilities, minibar.

Standard double room

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Double Room with queen size bed

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Superior Room with twin beds and a sofa bed

  • Max. number of persons: 3
  • Area: From 23
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Superior Room with king-size bed and sofa bed

  • Max. number of persons: 3
  • Area: From 23
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Our restaurants and bars


Photo non contractuelle / Strictly non binding

Enjoy our gourmet snacks and relax at Bar Apollo with our selection of cocktails, aperitifs and carefully chosen wines. WIFI available at all times. Patio lounge bar during the summer.


  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 37

  • Maximum capacity: 25 people

Find out more

Our guest reviews for
Mercure Florence Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,881 reviews


TripAdvisor Rating 4.0/5

1,094 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very convenient

Customer review rating 4.4/5

Peter S. Business - 24/11/2019 Confirmed reviews ALL

clean, very near amenities, smooth check in/out, helpful front-desk, great

Quiet spotless room/warm staff/great location

Customer review rating 4.4/5

Tom Solo - 22/11/2019 Confirmed reviews ALL

Extremely quiet room/light sleeper. Staff was warm and friendly. Excellent location . Can’t ask for more!!!


Customer review rating 4.4/5

Piero Couples - 21/11/2019 Confirmed reviews ALL


Excellent hotel

Customer review rating 4.4/5

Marija Friends - 21/11/2019 Confirmed reviews ALL

The hotel is absolutely great, it turned out to be exactly as depicted and close to SMN train station. The staff were very helpful. The room was very spacious and all was spotlessly clean. It is centrally located which makes it easy to go around and visit the main attractions in Firenze. Definitely recommend it!!

Could have been better.

Customer review rating 4.4/5

Eugene Couples - 20/11/2019 Confirmed reviews ALL

Nice room but customer service could have been better. I had to bring my own bottle of wine to front desk and could not get wine glass because wine was not purchased from the bar. Not used to having to pay tax for each staying person..

Pleasant stay in Florence

Customer review rating 4.4/5

Terrence T. Families - 19/11/2019 Confirmed reviews ALL

Am very satisfied with my stay at your property with a large spacious room that came with a balcony.

Good Location, Nice Hotel

Customer review rating 4.4/5

Anonymous Families - 12/11/2019 Confirmed reviews ALL

Great location, clean rooms (very comfortable bed), good breakfast. polite staff. The only thing I did not like is that 2 days before I arrived at the hotel, I had an amount blocked on my card. A day before I arrived, another amount, and when I arrived, another amount. I ended up with a blocked amount of more that the total amount of the entire stay!

Very good

TripAdvisor rating 4.0/5

Compass63042986089 Family - 07/11/2019 TripAdvisor review

It is my 2nd time to try the chains of Accorhotel, nice experience, good location, easy to find; spacious room, for two adults; clean room and toilet; reception is also good. I would continue to stay in chains of Accorhotel in future.

Fantastic stay at Firenze!

Customer review rating 4.4/5

Eric Couples - 03/11/2019 Confirmed reviews ALL

Stayed at Mercure Firenze Centro for 4 nights and had an amazing time! Spacious room and clean as well. Staff were friendly and responsive to our queries. Most of the amenities and major sights were within walking distance and train station is less than 5 mins walk. Will definitely stay here again if we’re back in Firenze.

This would be a 10/10 if the breakfast wasn't poorly managed and of poor quality/quantity.

Customer review rating 4.4/5

Sean A. Families - 26/10/2019 Confirmed reviews ALL

Extremely happy with the room, great balcony, staff were welcoming and friendly. BUT, whilst the morning staff were friendly the breakfast was very poor to the point of being abysmal. On each morning we tried to enjoy our hot breakfast that we paid for (but never got but asked for multiple times) yet we got nothing, a bunch of sorry's that never got fulfilled and waited to even find a cleared table to sit our family of 5 near to each other. If you stay here please takeaway that we will stay here again but will not waste money on breakfast (paid full price not the $1 deal). McD is 1 minute around the corner and at least they deliver what you order because money paid is service delivered. We stayed in Accor in Amsterdam, Paris, Edinburgh, London, Switzterland (every other location was great) and every Australian major location and Firenze Centro has to be the poorest experience for food in the morning thus far.

Great hotel to stay

Customer review rating 4.4/5

Anonymous Couples - 24/10/2019 Confirmed reviews ALL

The reception we received was great, clean, good breakfast and we liked very much the room. The building outside could be better maintained.

I felt safe and comfortable at the hotel, and it was convenient to the train station

Customer review rating 4.4/5

Anonymous Solo - 21/10/2019 Confirmed reviews ALL

The stay was good. I arrived in the evening and the check in was smooth. My room was ready but there were a couple big black stains of some kind on the carpet. Not sure what happened there. Room was very nice besides the carpet. My room had a balcony, so it as nice to open the doors and have some fresh air come in. Breakfast was not very good. But would stay again at this hotel.

Customer review rating 4.4/5

Fl Couples - 20/10/2019 Confirmed reviews ALL

Spacious room, would be good if water can be provided. It is not good to the environment to use disposable plastic cup in the bathroom. The sink area is also too packed. Corner of the room is dusty at the corner of the ceiling.

A wonderful base in Florence for our holiday.

Customer review rating 4.4/5

Catherine Couples - 20/10/2019 Confirmed reviews ALL

The location of the hotel is excellent for transport links. The room was very comfortable with a good shower. The breakfast was ample and the staff were friendly and very helpful.

Enjoyed the location, room was adequate, Hotel needs good cleaning and upgrades

Customer review rating 4.4/5

Anonymous Couples - 19/10/2019 Confirmed reviews ALL

Good location close to train station and tourist locations. Easy checkin and checkout. Room was adequate and comfortable. Room and hallways carpets need good cleaning.

Pleasant surprise

Customer review rating 4.4/5

Lynne Couples - 18/10/2019 Confirmed reviews ALL

This was an excellent choice for a stay in Firenze. Close to the train station and then easy access to the great parts of the town. The hotel was excellent and above expectations for the price. Highly recommended.

Great experience

Customer review rating 4.4/5

Danielle D. Couples - 16/10/2019 Confirmed reviews ALL

I stayed here with my husband for our 1 year wedding anniversary. It was perfectly located in Florence and was walking distance to many places we wanted to go. I would definitely stay here again!

Excellent accommodation in very convenient location

Customer review rating 4.4/5

Hilary B. Friends - 14/10/2019 Confirmed reviews ALL

We really enjoyed our visit to Florence. The close proximity of the hotel to the main station and the city was perfect for sightseeing.

Horrible...Don't stay here!

TripAdvisor rating 4.0/5

gassian5 Family - 13/10/2019 TripAdvisor review

This is not a 4 star hotel! if I could give it 0 starts, i would. First off... the bathrooms are gross, moldy, flies, and no ventilation. The carpet had many stains, it was disgusting. i didn't want to walk barefoot. When i notified the hotel. All they said was sorry. thats all. no room change. nothing. Second, I requested an extra set of towels since it was the three of us. We only had 2 sets. Upon request, I was asked why I needed an extra set. How many people were staying, and that we should of already had it all in the room. All i needed were some towels! Third, we paid for breakfast in advance...mistake! The breakfast was not good. I requested a cappuccino from their machine...the cappuccino was cold. its like they brought it from the fridge. The food was not up to par...watery runny eggs, cheese that had been wilted and dried. It was not worth it. Fourth... this is where it hit a home run for me. So... upon checkout, i notified them of the issues. Again, all i got was a sorry. I also mentioned that my son was freezing cold all night. We tried to put the heat on. The answer they told me was, well we turned off the option for AC and Heat for our guests. WHAT?!?!? how logical is that?? At the end of the trip/ checkout my son ended up catching a cold. I told them that my son isn't feeling well.. the guy assisting us at checkout started yelling in Italian... thats where they crossed the line with me. There was no customer service. Dont yell at me for your mistakes...especially when I'm telling you my son got sick because of your illogical reasonings. He needed to back off. So unprofessional and rude. I have never seen nor been in a hotel like this. Beware...dont stay here!


Customer review rating 4.4/5

Lori Solo - 12/10/2019 Confirmed reviews ALL

I have stayed here before. My room and staff were great. This time my room was ok and the staff was always too busy to help check availability to stay an additional night. Second time others who came after me stepped before me and the staff person helped them. I headed out. I had waited 10 minutes. When I started, there was room. 2 days. 2 different staff. The last staff person, stopped me to help when i returned at the end of the day I told her what I had needed but pointless now as the hotel was full. She said she’d double check. I said no. I was moving on. Very disappointing.

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