Mercure Florence Center 4 stars

Customer review rating (ALL Rating) 4.7/5 974 reviews

Best price
guarantee
Mercure Florence Center - Image 1
Mercure Florence Center - Image 2
Mercure Florence Center - Image 3
Mercure Florence Center - Image 4
Via Nazionale 21/23 R, 50123 FLORENCE, Italy

Description

Hotel extras

  • 4-minute walk from Santa Maria Novella Station and T2 tram to the airport.

  • 8-minute from: Santa Maria del Fiore, Baptistery, Giotto bell tower.

  • Large courtyard for organizing venues, ideal in the warm season.

  • Large rooms, all with Nuxe bath products. Privilege rooms with balcony.

  • Paid parking nearby with ZTL license plate registration and car valet.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior

Photo out of - Superior

Choose the Superior room. Thanks to a comfortable separable bed and a sofa bed, it is for up to 3 guests. Elegantly furnished, it has a large bathroom with walk-in shower and magnifying mirror.

  • Views:

    Courtyard View

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Single sofa bed(s) x1

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Tv Facilities

  • 39'/99 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Single sofa bed(s) and 1 x King size bed(s)
  • Views: Courtyard View
See availabilities

Our Classic room offers a comfortable accommodation in the heart of Florence. Enjoy the comfortable bed in a unique environment. Bathroom with bath/shower and magnifying mirror.

Max. number of persons
2
Area
From 14 m² / 150 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Suite is the ideal solution to combine work and relaxation, perfect for both travellers and smartworkers. Two bright rooms with double bed and sofa bed. Nespresso, free minibar, bathrobe and slippers.

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Double sofa bed(s) x1

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Florence Center

Via Nazionale 21/23 R
50123 FLORENCE
Italy

GPS:43.776466, 11.250824

Telephone
Fax +39 055 530 0800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 85 rooms
  • 4 rooms for people with reduced mobility
  • 85 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Bar

Room service

  • Cold snacks

Breakfast

  • Buffet Additional charge

Business

One Meeting room

CAFFE APOLLO

Photo out of - CAFFE APOLLO

After a day exploring Florence, our Caffe Lounge will welcome you with excellent drinks and appetizers to enjoy a pleasant aperitif in the heart of the city, to fill up on energy

Bar Type
BAR
Capacity
15
Accessibility
Accessible service
Telephone +39 055 530 0700
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

After a day exploring Florence, our Caffe Lounge will welcome you with excellent drinks and appetizers to enjoy a pleasant aperitif in the heart of the city, to fill up on energy

Start the day with our breakfast buffet, full of fresh and local products for all tastes. Enjoy a wide variety of breads, pastries, fruits, Italian specialties, juices and the best coffee.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  974 reviews

Customer review rating 4.5/5

Sangwoo S. Families - Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding our Team and the convenient location of our hotel. We are delighted to hear that you enjoyed your stay and appreciated our hospitality. Looking forward to welcome you again! Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 3.0/5

Hock H. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location, close to the main train station and within walking distance of Florence's historic attractions. We are sorry to learn that certain aspects of the room design did not meet your expectations. We understand your concerns regarding the bathroom and we regret any inconvenience caused by water splashing. Your feedback is invaluable in helping us identify areas where improvements can be made, and your comments have been already shared with the relevant departments for consideration. Thank you once again for your review. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable experience. Kind regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 5.0/5

Alan L. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that our location was convenient for your arrival by train and that you were extremely satisfied with your room. We are also glad to know that you appreciated the décor and that you felt welcomed by our Team. Your kind words about our Team's helpfulness and cheerful attitude mean a great deal to all of us. We sincerely look forward to welcoming you back again soon for another memorable stay in Florence. Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 5.0/5

Michael H. Friends - Confirmed reviews ALL

Dear Guest, Thank you for sharing such a wonderful review. We are delighted to read that you had a thoroughly pleasant holiday with us and that our location contributed positively to your stay. We are happy to know that you received a warm welcome upon arrival, enjoyed a smooth check-in experience and found your room comfortable and well maintained throughout your visit. Your kind words about our Breakfast Team and all our Team members are truly appreciated and already shared with all of them. Thank you once again for choosing us for your stay in Florence. We hope to have the pleasure of welcoming you back for another memorable visit in the future. Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 4.5/5

Joseph J. I. R. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful review! We are delighted to read that you enjoyed our convenient location, the comfort of your stay, and especially the helpfulness of our Team. Regarding the air conditioning, thank you for your understanding. In line with our sustainability commitment, the switch between heating and cooling systems is subject to seasonal periods and weather conditions. We are sorry if this caused any inconvenience during your stay. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Florence very soon. Best regards, Alessia DE SIMONE Guest Relation Agent

Dear Guest, Thank you for your kind words regarding our Team and the convenient location of our hotel. We are delighted to hear that you enjoyed your stay and appreciated our hospitality. Looking forward to welcome you again! Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 3.0/5

Hock H. Couples - Confirmed reviews ALL

The hotel is close to the main train station which is very convenient, and it is within walking distance to most of the historical attractions. The main complain I have is with the bathroom. The sink is horrible. It is small, shallow and flat. You are guranteed to splash water everywhere. The glass shower splash guard over the bathtub also does not work at all, it covers half of the bathtub, which means the other half will splash water all over the floor. Overall, there just wasn't enough thoughts that went into the design of the room....example, no hooks anywhere for coats.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location, close to the main train station and within walking distance of Florence's historic attractions. We are sorry to learn that certain aspects of the room design did not meet your expectations. We understand your concerns regarding the bathroom and we regret any inconvenience caused by water splashing. Your feedback is invaluable in helping us identify areas where improvements can be made, and your comments have been already shared with the relevant departments for consideration. Thank you once again for your review. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable experience. Kind regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 5.0/5

Alan L. Couples - Confirmed reviews ALL

We were extremely satisfied with our room and loved the decor. Each and every member of staff was so helpful and cheerful and made us feel very welcome. We are hoping to come again soon.

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that our location was convenient for your arrival by train and that you were extremely satisfied with your room. We are also glad to know that you appreciated the décor and that you felt welcomed by our Team. Your kind words about our Team's helpfulness and cheerful attitude mean a great deal to all of us. We sincerely look forward to welcoming you back again soon for another memorable stay in Florence. Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 5.0/5

Michael H. Friends - Confirmed reviews ALL

The hotel is well situated less than 5 minutes walk from main rail station and trams from airport. We were greeted by the staff and given our room very quickly. The room was excellent and kept stocked and supplied daily. Breakfast staff were very efficient and always cheerful and breakfast was always well stocked. We were always greeted with a welcome on leaving or returning to the hotel. It is well situated from main sites - a 10 minute walk from the Duomo. We had a thoroughly pleasant holiday.

Dear Guest, Thank you for sharing such a wonderful review. We are delighted to read that you had a thoroughly pleasant holiday with us and that our location contributed positively to your stay. We are happy to know that you received a warm welcome upon arrival, enjoyed a smooth check-in experience and found your room comfortable and well maintained throughout your visit. Your kind words about our Breakfast Team and all our Team members are truly appreciated and already shared with all of them. Thank you once again for choosing us for your stay in Florence. We hope to have the pleasure of welcoming you back for another memorable visit in the future. Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 4.5/5

Joseph J. I. R. Couples - Confirmed reviews ALL

Great stay with very helpful staff, superb location and good comfort! Would have been good to have air conditioning switched on but I suppose it’s common practice to have it available only during the summer

Dear Guest, Thank you for your wonderful review! We are delighted to read that you enjoyed our convenient location, the comfort of your stay, and especially the helpfulness of our Team. Regarding the air conditioning, thank you for your understanding. In line with our sustainability commitment, the switch between heating and cooling systems is subject to seasonal periods and weather conditions. We are sorry if this caused any inconvenience during your stay. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Florence very soon. Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 3.5/5

Wan C. C. Families - Confirmed reviews ALL

Good location, clean room and reasonable size. Suggested areas for improvements include low water pressure for shower, no fixed holder for shower head, no iron and ironing board provided in the room, limited breakfast spread, to allow guest to turn on towel warmer in their room bathroom and sofa need to be cleaned as skin got itchy after sitting on it.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location, as well as the cleanliness and size of your room. At the same time, we sincerely appreciate your comments and apologize if these aspects affected your stay. We wish to inform you that we have already reported the issue with the shower to our Maintenance Team in order to verify the proper functioning; additionally, we have informed our Housekeeping Team to pay special attention to the cleanliness of the sofas. Regarding the iron and ironing board, for the safety of our guests, we have chosen to provide a dedicated area behind the reception, at your disposal 24/7. Your feedback regarding the breakfast is also appreciated. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 4.5/5

Frank T. Couples - Confirmed reviews ALL

Located a short stroll from train station the hotel was comfortable and roomy. The staff were extremely helpful and the highlight was the Aperol spritz in the courtyard.

Dear Guest, Thank you for your wonderful review. We are delighted to hear that you enjoyed our convenient location, just a short walk from the train station, and that you found your room comfortable and spacious. It is especially rewarding to know that our Team made a positive impression with their helpful service. We are also pleased that you had the chance to relax in our courtyard and enjoy an Aperol Spritz, which sounds like a perfect way to experience Florence. Thank you for choosing Mercure Firenze Centro. We hope to welcome you back again soon for another memorable stay. Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 5.0/5

Celine L. Couples - Confirmed reviews ALL

We had an absolutely wonderful stay at the Mercure Firenze Centro. This hotel is close to everything - especially the main train station. Super clean, quiet, and friendly staff. We will definitely be back!

Dear Guest, Thank you for your lovely review! We are thrilled to know that you enjoyed your stay and appreciated our central location, cleanliness, and the warm hospitality of our Team. Your kind words mean a lot to us. We can't wait to welcome you back to Mercure Firenze Centro for another wonderful stay! Warm regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 5.0/5

Matthew C. Families - Confirmed reviews ALL

We stayed here for a family trip to see where our ancestors originated. The staff were so friendly, always helpful, nothing was too difficult. Greeted you with a big Bonjourno on arrival every time.

Dear Guest, Thank you for your kind words regarding your recent stay. We are happy to hear that you and your family enjoyed our rooms and found our Team to be welcoming. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Looking forward to welcome you again in a future! Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 3.5/5

Mark S. Solo - Confirmed reviews ALL

The location is phenomenal. Santa Maria Novella is a few minutes on foot and everything in the historic centre is walkable. The staff were pleasant and professional, friendly on the way in and out, and when I reported an odour in my first room they moved me without any fuss. That kind of response is exactly what you want from a front desk. The problem is that the second room had the same smell. It is the sewer-gas type of odour that comes up through the drains, and it was noticeable in both rooms. I had noted odour sensitivity on my reservation ahead of time, so this was not a surprise complaint. I understand Florence is an old city with old plumbing and this is a hard problem to solve at the building level, but there are things a hotel can do in the meantime: drain traps kept filled, better bathroom extraction, and some kind of scent solution. The reed diffusers in the lobby were a nice touch. Something similar in the rooms, or at the very least a couple of stations on each floor, might help a bit. It won't fix what is clearly a systemic issue, but it would make the stay more pleasant while the real problem gets sorted. Breakfast was average, a 6 out of 10. Fine but nothing memorable. Overall a solid 7. Good people, unbeatable location, but the odour issue is holding this hotel back from being excellent.

Dear Guest, Thank you for taking the time to share your experience at Mercure Firenze Centro. We are pleased to hear that you enjoyed our prime location and appreciated the professionalism of our staff. Your recognition of their efforts to assist you promptly is truly valued. We sincerely apologize for the plumbing odour you encountered in both rooms during your stay. We understand how this can detract from the overall experience. Please be assured that we take such feedback seriously and are continuously looking for ways to enhance our guests' comfort. Your suggestions regarding proactive measures, such as maintaining drain traps and improving extraction, are appreciated and will be considered as we strive to improve our facilities. We are also grateful for your feedback on our breakfast offerings and will review them for potential enhancements. Thank you once again for your insights. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards, Marco Ministeri General Manager

Customer review rating 5.0/5

Arun K. N. Couples - Confirmed reviews ALL

Very satisfying.

Dear Guest, Thank you for your positive feedback. We are delighted to hear that your experience was satisfying. Your kind words motivate us to maintain our high standards of service. Goodbye, and we look forward to welcoming you back at Mercure Firenze Centro. Marco Ministeri General Manager

Customer review rating 2.5/5

Samantha D. Couples - Confirmed reviews ALL

Upon entry to the hotel it seemed nice and modern, but the room was stuffy, the linens and bedsheets were very harsh. No washcloths we’ve after asking. The staff only suggested we would not receive any points if we got more towels. Just wasn’t comfortable with the room.

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry that certain aspects of your stay did not meet your expectations. Please be assured that our team is committed to providing attentive, professional, and caring service at all times, and we continuously strive to ensure a comfortable and enjoyable experience for all our guests. With regard to the matter you have raised, we would kindly like to point out that you chose to participate in our environmental sustainability program and were therefore aware of the related conditions and procedures. While we fully respect your opinion, we believe that our team acted in accordance with the guidelines associated with the program. Nevertheless, we appreciate your comments, as they help us review our processes and identify opportunities for further improvement. Your feedback is extremely valuable and supports our ongoing commitment to enhancing both the quality of our service and the comfort of our guests. We hope to have the opportunity to welcome you back in the future and regain your full confidence in our hotel. Kind regards, Marco Ministeri General Manager

Customer review rating 5.0/5

Julie B. Solo - Confirmed reviews ALL

A wonderful stay. Close to everything and importantly for me, close to train station. Staff go above and beyond. Special thanks to Mariia and Arnisa for all your help. Room was magnificient. No faults. Highly recommended.

Dear Guest, Thank you for your delightful feedback regarding your recent stay. We are thrilled to hear that you enjoyed our welcoming atmosphere, helpful staff, and convenient location. It is gratifying to know that Mariia and Anisa made a positive impression, as we take pride in providing excellent service. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Marco Ministeri General Manager

Customer review rating 4.0/5

Gailean H. Couples - Confirmed reviews ALL

It was a lovely hotel - and lovely service from the girl that checked us in! It was nice to get an upgrade too. The only thing that wasn’t’ great was the breakfast. The bacon had such a weird taste as did the eggs. Other items just seemed shrivelled and old, like they had been put out at 7 am and not replenished the whole morning.

Dear Guest, Thank you for your kind words regarding your stay with us and the positive feedback about our service and the upgrade you received. We appreciate your comments about the breakfast offerings. Your observations regarding the food quality will be taken into consideration as we continuously strive to enhance our guest experience. We hope to welcome you back in the future for an even better stay. Kind regards, Marco Ministeri General Manager

Customer review rating 4.5/5

David A. Couples - Confirmed reviews ALL

Beautiful big comfortable room in excellent location; walkable to everything. Staff were all excellent and very helpful, good breakfasts.

Dear Client, Thank you for your kind words regarding your recent stay at Mercure Firenze Centro. We are very happy to hear that you enjoyed our prime location, comfortable accommodations, and the attentiveness of our staff. Your feedback about breakfast is also appreciated. We do hope to have the chance to welcome you again. Best regards, Marco Ministeri General Manager

Customer review rating 5.0/5

Barbara S. Couples - Confirmed reviews ALL

Easy check in, room was ready on our arrival.staff polite and helpful, modern , clean and well located, perfect for short stay

Dear Guest, Thank you for your kind words regarding your stay at Mercure Firenze Centro. We are delighted to hear that you appreciated our clean rooms, the location and the helpfulness of our Team. We look forward to welcoming you back on your next visit to Florence! Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 5.0/5

Rodrigo M. Couples - Confirmed reviews ALL

Our stay at Mercure was excellent. The team promptly arranged valet parking for our car, making everything very convenient from the moment we arrived. We were also delighted to receive a room upgrade to a King-size room with a balcony, which made our stay even more comfortable and enjoyable. We really appreciated the unlimited water and coffee available to us, as well as the lovely Florentine cantuccini we received. At breakfast, we were very well looked after, including a special cappuccino that made the experience even better. As ALL Accor members, we were welcomed with complimentary drinks, and the Aperol was absolutely delicious. Overall, the staff’s hospitality, attention to detail, and thoughtful gestures made our stay truly memorable.

Dear Guest, Thank you for sharing your wonderful experience at Mercure Firenze Centro. We are thrilled to hear that you found our location convenient and enjoyed the comfort of your upgraded room with a balcony. We are also pleased that you appreciated the unlimited water and coffee, as well as the delightful Florentine cantuccini during your stay. Our breakfast Team is dedicated to providing exceptional service, and we are glad that your cappuccino added to your enjoyment. As an ALL Accor member, your recognition of the complimentary drinks and the delicious Aperol brings us great joy. Your kind words about our Team's hospitality and attention to detail are truly appreciated and will be shared with all of them. We look forward to welcoming you back for another memorable stay! Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 4.5/5

Ka L. F. Friends - Confirmed reviews ALL

Around walking 5 minutes walking distance to the main train station and 15 minutes to attractions. Surrounded with restaurants and convenient stores. Staff are all nice and cheerful. Would love to stay again!

Dear Guest, Thank you for your kind words regarding your recent stay at Mercure Firenze Centro. We are delighted to hear that you enjoyed our strategic location and that our Team made a positive impact on your experience. We look forward to welcoming you back in the future. Best regards, Alessia DE SIMONE Guest Relation Agent

Customer review rating 4.0/5

Jeremy B. O. Friends - Confirmed reviews ALL

Nice and friendly front desk staff

Dear Guest, Thank you for your kind words regarding your recent stay. We are pleased to know that you found our accommodations comfortable and our front desk team friendly. Your feedback is valued, and we hope to welcome you back in the future. Best regards, Marco Ministeri General Manager

Customer review rating 5.0/5

Fiona M. Friends - Confirmed reviews ALL

The check-in process was smooth and the staff were very welcoming. Our room was large and extremely comfortable.

Dear Guest, Thank you for your kind words regarding your recent stay at Mercure Firenze Centro. We are delighted to hear that you enjoyed our excellent location, comfortable accommodations, and the warm hospitality of our team. Your feedback is greatly appreciated. Looking forward to welcome you again. Goodbye, Marco Ministeri General Manager

Other web-users rate our hotel

  • 689 reviews 9.7/10 Location
  • 608 reviews 8.2/10 Room
  • 730 reviews 9.4/10 Service
  • 12 reviews 8.8/10 WiFi
  • 223 reviews 8.7/10 Cleanliness
  • 214 reviews 7.1/10 Breakfast
  • 169 reviews 9.3/10 Vibe
  • 131 reviews 8.2/10 Value

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Florence Hotels