Mercure Florence Center 4 stars

Name: Mercure Florence Center
Address: FLORENCE, 50123, ITALY
Telephone: (+39)0555300700
Rating: 4.4

Customer review rating 4.4/5 3,041 reviews

ALLSAFE approved hotel

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Mercure Florence Center

Hotel for travellers looking for local and authentic experiences

Our hotel has obtained the ALLSAFE certification, approved by SGS, which allows us to welcome you with the highest cleaning standards and high operational safety protocols.

Mrs Lucia PADOVAN, Hotel Manager

A modern and elegant 4-star hotel, the Mercure Firenze Centro enjoys a prime location, close to the Santa Maria Novella railway station, Florence Cathedral, Ponte Vecchio, and the many Renaissance treasures of the Tuscan capital. The hotel, which opened in 2015, has 85 air-conditioned rooms, half of which have large balconies, a bar lounge and a modern, fully equipped modular meeting area.

The Mercure Firenze Centro hotel is ideal for a romantic stay in Florence. The cathedral with its majestic Baptistery, the Medici Chapels and the romantic Ponte Vecchio bridge are just some of the treasures located just a few minutes' walk from the hotel.

Hotel extras

Hotel with ALLSAFE certification by SGS. Free medical care by telephone.
During this period, breakfast is continental and is served in the room
164 yards (150 m) from Santa Maria Novella train station and Firenze Fiera exhibition center
SKY channels
Free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- 2 Internet points
- WIFI in your room
- WIFI access
ParkingPaying
- Private outdoor parking (Paying) (Nearby)
- Public indoor parking (Paying) (Nearby)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
Small pets are allowed for a supplementPaying
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Spanish
- French
- Italian
Reception open 24 hours a day
Ironing room

BreakfastPaying
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 07:00 - 12:00
- Opening hours : Week-end 07:30 - 12:00

1 meeting room(s)
Web Corner on a Mac

Hotel location

Mercure Florence Center

Via Nazionale 21/23 R
50123
florence
italy

Tel: +390555300700

Fax: (+39)0555300800

Contact email :

Check-in from 14h00

Check out up to 12h00

By plane
AMERIGO VESPUCCI At 6.4km / 3.98 miles
By train
SANTA MARIA NOVELLA At 0.25km / 0.16 miles

GPS :43.776466, 11.250824

Our accommodation(s)

85 sophisticated bright rooms, where modern design blends into details of the Florentine tradition. Free WIFI, safe, LCD TV with SKY channels, air conditioning, tea/coffee making facilities, fridge-bar.

Standard double room

Max. number of persons: 2
Area: From 13 m² / 140 sq ft

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Bathroom products

Double Room with queen size bed

Max. number of persons: 2
Area: From 15 m² / 161 sq ft

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Bathroom products

Superior Room with twin beds and a sofa bed

Accessible room

Max. number of persons: 3
Area: From 23 m² / 248 sq ft
Views: Courtyard View *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Bathroom products

Superior Room with king-size bed and sofa bed

Accessible room

Max. number of persons: 3
Area: From 23 m² / 248 sq ft
Views: Courtyard View *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Bathroom products

Rooms

Our restaurants and bars

APOLLO

Room service and snack and drink services from the bar may be restricted, or suspended, due to COVID-19. Packaged drinks are available at the reception.

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 1
Maximum size: 37 m²
Maximum capacity: 25 people

Find out more

Well located, excellent staff and COVID cleaning standards excellent

Sacha Families - 25/10/2020 Confirmed reviews ALL

Thank you to your staff for an excellent stay. They were very welcoming and we felt very safe with the COVID regulations in place. The staff were very helpful. We would stay here again.

Good stay

Gert S. Families - 22/10/2020 Confirmed reviews ALL

The hotel is located in a good place just next to the main train station, tge airport-tram station and not far from the cathedral and other historical places, not to mention the best restaurants. Hotel is new, it has a lot of space. The views from lower floor windows are not the best but there are balconies and a small garden to look at. Last but not least the hotel personnel is very professional, friendly and helpful. During this difficult times they made my stay in Florence one of the most memorable. Thank you all and hopefully see you soon.

Central location easy walk to all famous landmarks

Nicholas M. Couples - 03/09/2020 Confirmed reviews ALL

We stayed with you in obvious difficulty times your staff were friendly and very professional Can I mention Allissia who went above and beyond helping us

OK stay with little disappointment

Daniel Couples - 28/08/2020 Confirmed reviews ALL

Stay was OK but not great. It was unfortunate to see that Covid is being used as an excuse for poor service

Dear Mr. D., I am sorry to acknowledge that your stay caused you disappointment regarding the lack of balcony in the room. Even if my Staff tried to arrange at the best all the arrivals, we were able to assign you a Superior kingbed room without a balcony, because the availability of the day did not allow it, as my Staff explained you. Along the lockdown months due to Covid-19 the demand in the city dropped heavily, and after 5 months of hotel closure it was not convenient to reopen with 85 rooms. Moreover, in order to facilitate the guests to use the stairs, we decided to reopen the lower floors, because of the limitation to the use of the lifts. That is why higher floors were closed. I wanted to try to start again, despite the heavy economic losses, respecting all the health and safety rules. I assure you that we do not use Covid-19 excuses with our precious Customers. I apologize for the lack of balcony Mr D., but I deeply regret not to have your understanding. I hope to welcome you again in better moment. All my best regards, Lucia Padovan

Great location

Anonymous Couples - 27/08/2020 Confirmed reviews ALL

Great customer service and an ideal location

Well located and convenient

Megan Couples - 11/08/2020 Confirmed reviews ALL

Well located with close proximity to the train station and sight seeing spots.

Christian L. H. Business - 06/08/2020 Confirmed reviews ALL

As always, the staff were very efficient and friendly.

Promptness of Cancellation Informed

Km Families - 20/07/2020 Confirmed reviews ALL

It was really unfortunate that we were unable to visit Florence, Italy this July due to the world wide pandemic closure and shelter in place mandates in place. I must admit the Mercure Firenze Centro was the first of our five Italy lodging reservations to contact us and informed us the options to cancel without charge and to offer a credit voucher to be utilized within the next calendar year of our existing reservation. They were very helpful and prompt with handling this situation without any hesitation. I have stayed in many of your Mercure lodgings located in Europe for over two decades and I continue to enjoy the service you provide for guests, as Mercure does value its customers first. It is our hope and anticipation to be able to utilize our credit voucher for a trip to Florence by next July 2021 when everything will be safer for travel.

Dear Mr AM, first of all thank you for your trust and for your kind and sincere words of appreciation regarding our offer. I am really happy to read that you are doing well and that you are forecasting your trip to Florence next year. We have worked hard to put in place a new way to welcome our Customers by guaranteeing all safety and health standards. I do hope that 2021 will be a better moment for you to travel and visit our beautiful City. Florence, my hotel and my Staff are waiting for you! Stay safe. We are at your disposal to book again as soon as your health Country situation will be solved. Kind regards, Lucia Padovan

Top

Sascha Couples - 19/07/2020 Confirmed reviews ALL

Super Service

Dear Mr SM, thank you! It is a real pleasure to receive positive feedback, especially in this very though moment. We're happy you enjoyed your stay and hope to welcome you again. Kind regards, Lucia Padovan & the whole Staff

Great location with fine service

Kh Families - 02/03/2020 Confirmed reviews ALL

A stone's throw from Santa Maria Novella station and a short walk from the major sights such as the Duomo, Piazza della Signoria and the Uffizi. Service from the staff was exemplary and overall was good value for money.

Nice property

Benjamin L. Couples - 26/02/2020 Confirmed reviews ALL

Room was really nice the only thing we found it very warm. We tried to adjust the room temperature with the room air conditioning but nothing came of it. Not sure what was wrong with it but it didn't do anything. So we just opened the window and put up with the noise since we were on the ground floor

Good location

Grace Couples - 25/02/2020 Confirmed reviews ALL

Room being upgraded as honeymoon trip which is appreciated. However, a bit disappointed there is no AC during winter time as a four star hotel. Luckily we have the balcony for natural AC as room being upgraded. Just want to raise a point, whatever we put do not disturb sign, someone still come to our room for amenities, msg card etc after we back. What is the meaning of do not disturb ?!!! Any written msg to guest can send though under the door right ?!

Warm hospitality in the cold season

Tomasz Couples - 18/02/2020 Confirmed reviews ALL

Warm welcome, very big room, comfortable bed. Perfect location. Quiet. Very pleasant 3 days stay.

Dear Mr TS, your words sound like a song to us! Thank you for having perceived all the commitment we put in our fantastic work. You make us proud, really. Now, it's our turn to tell you that we couldn't live without Guests like you. Come back soon, we wait for you! Sincerely, Lucia Padovan & all the Staff

spacious rooms with great location

Suwannee Couples - 17/02/2020 Confirmed reviews ALL

Great location. The hotel is very close to the train station and tourist attractions. All staff are friendly and helpful.

Christian Business - 08/02/2020 Confirmed reviews ALL

the hotel staff is very friendly and efficient

Good stay

Anna Families - 04/02/2020 Confirmed reviews ALL

Well located, beautiful big and comfortable room. Thank you!

Great hotel in a great location.

cgs83 Business - 04/02/2020 TripAdvisor review

The hotel has nice new rooms. The location suits both business and leisure being 2 minutes away from Firenze SMN and a 5 minute walk into the historic centre of downtown. The hotel staff are very friendly and happy to help at any time.

Excellent location, friendly staff and spacious modern room

Isabelle Families - 03/02/2020 Confirmed reviews ALL

Two of us stayed here in January 2020 and decided to go with the Mercure Firenze Centro as there was a Black Friday 40% off deal on making our stay such excellent value. We were really impressed with the hotel and had a great stay for 5 nights. Its location couldn't be beat - right in the middle of Florence so everything was walkable within only a few minutes. Going over to the other side of the River Arno only took 20-25 minutes as well, so very easy to get everywhere by foot. The room was very spacious and the hotel as a whole has modern decor. I would absolutely stay here again.

Excellent location, friendly staff, modern and spacious room