Good position, friendly staff, clean room

I had stayed at this property back in 2018 and I liked it. On this stay it seemed like things had gone down hill. The room had no air-conditioning (was told it had not been turned on yet), there were no USB plugs for charging, and the coffee maker was broken. The staff was very nice and the breakfast was satisfactory.

Bedroom was very comfortable, with all services in place: cleanliness, comfy bed, great shower, towels, etc. Breakfast was good, not huge buffet but ok. Service and organization due to scheduled reservations were efficiently managed by personnel. To improve, front desk service. Some are very good, others don’t know or don’t have the patience to respond to guests’ questions.

The location is very accesible for all main tourist attractions in the city. The staffs were very supportive and nice. However, there are stairs to access the room on the first floor from the lobby - this is the only let down.

everything was good (as usual), the room was lareger than expected

I've been there for Easter time, I travel often in different Mercure hotels, but in my personal opinion this one has not at same standard as other Mercure

very close to central station, so it was good for us traveling with bagages. At the checking a very nice girl welcome us but services have been very poor. we leave the bagages and we ask if we will find at the room but NOT they told we have to colect in the evening from concierge.

The Mercure Centro was a great idea -- the location near the train station was the best -- easy walk -- lots of restaurants to pick from in the area if you LOVE Excellent Chinese food -- 1 block down towards the Train Station is Capitale della Cina and they offer the best Chinese outside of Chinatown San Francisco and Beijing --they offer dim sum as appetizers. OH - I requested early check-in BUT as luck would have it my jet into Pisa was late causing me to arrive into Florence late and when I checked in -- at the time I didn't know it --they had in fact changed me 20 Euros for Early check-in - by the time I realized they had already charged me and said "I apologize" and no refund. SO BE CAREFUL about this Regarding -- Hotel Breakfast avoid it -- it the same boring thing every day -- WARNING-- due to covid restrictions -- you can not serve yourself at all -- you must order from one of the restaurant servers. Coffee --should be in Bigger cups for Americans because small cappuccino cups are fast to empty then what --you have to wait until someone is available to order another -- I GOT TIRED OF THAT. Food was boring -- scrambled eggs - bacon - breads - yogurts - this is boring from the start Coffee --always ask for Americano Coffee so they use a bigger cup because the cappuccino is not the HOT in temperature because they fail heat up a COLD CUP before usage. I was the 6 days had 6 breakfasts and on the last they were overwhelmed with people staying at the hotel so getting a 2nd cup of coffee was impossible. In the room there are no instructions on how to operate the temperature control -- no instructions on how to operate the coffee machine - no instruction on anything for that matter. The staff were amazing and very helpful and some speak decent English. I put an language app on my phone to help out questions -- I did the laundry service 2 times and they impressed me with the services BUT I don't understand WHY they cannot put the clothes back in your room -- I had to go to the front desk every time to collect my clean clothes. One of my days there -- My room was not serviced and I never found out why. Checking out was a pain -- why --well I would have thought that my laundry service would be automatically charged to my credit card on file but it turned out they only charged me for my room in full and in advance thus making me wait and pay for my laundry service. OVERALL -- I would return but I have learned my lessons the hard way --

The lady at the front staff was rude. I waited in line for 15 minutes to check in even when I had already made a reservation online.

conveniently located, a short walk from the train station (so, if you arrive by train, no need for a cab) and a 10-15min stroll to the Duomo. Although inside an older building, the hotel is modern and functional and my room was clean and spacious (for one person)

Good expérience and welcome

Two years ago, we had to cancel our stay as covid just hit. The property was super fast to cancel and refund our stay. So we had to support them as soon as we could. Staff is truly top...all of them! The rooms look way better than most Mercure...and are actually super cheap if you consider the quality. The location is next door to the main train station, and a mere 5 minutes walk to the Duomo. The hotel itself is not much to speak about...but staff, room quality and location are the stars here.

Very close to the central station, surrounded by restaurants, super market and tram/bus stops, walking distance to florence market and Duomo, even the old town square is a manageable 20 minutes walk. The hotel is probably converted from an old cinema called "Apollo", it doesn't look from outside but inside everything is new and airy, the room is probably one the biggest among Mercure hotels. Hand sanitizer is placed in all areas and breakfast is by personal order, coming straight from the kitchen so it's never touched by other guests. On the flip side, I think the hotel oeverdoes it, there is no porcelain or glass cups or tea/coffee in the room even though a kettle is offered. The staff is friendly and helpful. The biggest problem is the internet. The wifi speed is less than 5MB and sometimes it keeps dropping. Before staying in this hotel I have stayed in Ibis in Blois and Mercure in Lyon, both in France, the internet speed was way over 40M, which it should be. In this time and age when people need to stream videos or make conference calls, 3 or 4MB speed is like in the stone age, it's just not enough. I really hope the hotel can upgrade their internent infrasture, then it would be perfect.

The hotel has nice new rooms. The location suits both business and leisure being 2 minutes away from Firenze SMN and a 5 minute walk into the historic centre of downtown. The hotel staff are very friendly and happy to help at any time.

Two of us stayed here in January 2020 and decided to go with the Mercure Firenze Centro as there was a Black Friday 40% off deal on making our stay such excellent value. We were really impressed with the hotel and had a great stay for 5 nights. Its location couldn't be beat - right in the middle of Florence so everything was walkable within only a few minutes. Going over to the other side of the River Arno only took 20-25 minutes as well, so very easy to get everywhere by foot. The room was very spacious and the hotel as a whole has modern decor. I would absolutely stay here again.