Mercure Florence Center 4 stars

Am very satisfied with my stay at your property with a large spacious room that came with a balcony.

Great location, clean rooms (very comfortable bed), good breakfast. polite staff. The only thing I did not like is that 2 days before I arrived at the hotel, I had an amount blocked on my card. A day before I arrived, another amount, and when I arrived, another amount. I ended up with a blocked amount of more that the total amount of the entire stay!

It is my 2nd time to try the chains of Accorhotel, nice experience, good location, easy to find; spacious room, for two adults; clean room and toilet; reception is also good. I would continue to stay in chains of Accorhotel in future.

Stayed at Mercure Firenze Centro for 4 nights and had an amazing time! Spacious room and clean as well. Staff were friendly and responsive to our queries. Most of the amenities and major sights were within walking distance and train station is less than 5 mins walk. Will definitely stay here again if we’re back in Firenze.

Extremely happy with the room, great balcony, staff were welcoming and friendly. BUT, whilst the morning staff were friendly the breakfast was very poor to the point of being abysmal. On each morning we tried to enjoy our hot breakfast that we paid for (but never got but asked for multiple times) yet we got nothing, a bunch of sorry's that never got fulfilled and waited to even find a cleared table to sit our family of 5 near to each other. If you stay here please takeaway that we will stay here again but will not waste money on breakfast (paid full price not the $1 deal). McD is 1 minute around the corner and at least they deliver what you order because money paid is service delivered. We stayed in Accor in Amsterdam, Paris, Edinburgh, London, Switzterland (every other location was great) and every Australian major location and Firenze Centro has to be the poorest experience for food in the morning thus far.

The reception we received was great, clean, good breakfast and we liked very much the room. The building outside could be better maintained.

The stay was good. I arrived in the evening and the check in was smooth. My room was ready but there were a couple big black stains of some kind on the carpet. Not sure what happened there. Room was very nice besides the carpet. My room had a balcony, so it as nice to open the doors and have some fresh air come in. Breakfast was not very good. But would stay again at this hotel.

Spacious room, would be good if water can be provided. It is not good to the environment to use disposable plastic cup in the bathroom. The sink area is also too packed. Corner of the room is dusty at the corner of the ceiling.

The location of the hotel is excellent for transport links. The room was very comfortable with a good shower. The breakfast was ample and the staff were friendly and very helpful.

Good location close to train station and tourist locations. Easy checkin and checkout. Room was adequate and comfortable. Room and hallways carpets need good cleaning.

This was an excellent choice for a stay in Firenze. Close to the train station and then easy access to the great parts of the town. The hotel was excellent and above expectations for the price. Highly recommended.

I stayed here with my husband for our 1 year wedding anniversary. It was perfectly located in Florence and was walking distance to many places we wanted to go. I would definitely stay here again!

We really enjoyed our visit to Florence. The close proximity of the hotel to the main station and the city was perfect for sightseeing.

This is not a 4 star hotel! if I could give it 0 starts, i would. First off... the bathrooms are gross, moldy, flies, and no ventilation. The carpet had many stains, it was disgusting. i didn't want to walk barefoot. When i notified the hotel. All they said was sorry. thats all. no room change. nothing. Second, I requested an extra set of towels since it was the three of us. We only had 2 sets. Upon request, I was asked why I needed an extra set. How many people were staying, and that we should of already had it all in the room. All i needed were some towels! Third, we paid for breakfast in advance...mistake! The breakfast was not good. I requested a cappuccino from their machine...the cappuccino was cold. its like they brought it from the fridge. The food was not up to par...watery runny eggs, cheese that had been wilted and dried. It was not worth it. Fourth... this is where it hit a home run for me. So... upon checkout, i notified them of the issues. Again, all i got was a sorry. I also mentioned that my son was freezing cold all night. We tried to put the heat on. The answer they told me was, well we turned off the option for AC and Heat for our guests. WHAT?!?!? how logical is that?? At the end of the trip/ checkout my son ended up catching a cold. I told them that my son isn't feeling well.. the guy assisting us at checkout started yelling in Italian... thats where they crossed the line with me. There was no customer service. Dont yell at me for your mistakes...especially when I'm telling you my son got sick because of your illogical reasonings. He needed to back off. So unprofessional and rude. I have never seen nor been in a hotel like this. Beware...dont stay here!

I have stayed here before. My room and staff were great. This time my room was ok and the staff was always too busy to help check availability to stay an additional night. Second time others who came after me stepped before me and the staff person helped them. I headed out. I had waited 10 minutes. When I started, there was room. 2 days. 2 different staff. The last staff person, stopped me to help when i returned at the end of the day I told her what I had needed but pointless now as the hotel was full. She said she’d double check. I said no. I was moving on. Very disappointing.