Mercure Florence Center 4 stars

Customer review rating (ALL Rating) 4.4/5 3,219 reviews

ALLSAFE approved hotel

Mercure Florence Center
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+ 14 Services

Hotel extras

  • Hotel with ALLSAFE certification by SGS. Free medical care by telephone.

  • During this period, breakfast is continental and is served in the room

  • 164 yards (150 m) from Santa Maria Novella train station and Firenze Fiera exhibition center

  • Free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Florence Center

Via Nazionale 21/23 R
50123 florence
italy

Fax: (+39)0555300800

Check-in from 14h00

Check out up to 12h00

  • By plane

    AMERIGO VESPUCCI At 6.4km / 3.98 miles

  • By train

    SANTA MARIA NOVELLA At 0.25km / 0.16 miles

GPS:43.776466, 11.250824

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

APOLLO Non contractual photo

Room service and snack and drink services from the bar may be restricted, or suspended, due to COVID-19. Packaged drinks are available at the reception.

Our accommodation(s)

85 sophisticated bright rooms, where modern design blends into details of the Florentine tradition. Free WIFI, safe, LCD TV, air conditioning, tea/coffee making facilities, fridge-bar.

Our guest reviews for
Mercure Florence Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,219 reviews

TripAdvisor Rating 4.0/5

1,174 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very well located, good facility and friendly crew

Customer review rating 4.0/5

Stefano C. S. Families - 01/12/2021 Confirmed reviews ALL

I’ve spent 2 nights at Mercure Firenze with my family and we all have enjoyed the stay.

Customer review rating 5.0/5

Dr R. Couples - 01/12/2021 Confirmed reviews ALL

It was terrible and unlogic as well!!!in the breakfast. It’s easy to use gloves and to have a self service.

very good stay

Customer review rating 4.5/5

Anonymous Business - 30/11/2021 Confirmed reviews ALL

Excellent stay, Excellent stuff, Excellent Hotel... thank you

Dear Guest, Thank you so much for your wonderful words! We are happy to know that you enjoyed your stay with the services as well. We cannot wait to have you again as our pleasant guest! Best regards, Guest Relation Agent

Well located and with nice accomodations

Customer review rating 3.5/5

Neuza P. Solo - 19/11/2021 Confirmed reviews ALL

The hotel is well located, close to the main train station and on a short walk to the main attractions in the city. The room was good, clean and I was lucky to have a balcony. The only downside was the breakfast, there wasn't much choice and it took too long to be attended. I understand that due to Covid this impacted the team ability to cope with demand, but nonetheless, with better organization it would be easier for everyone :) I saw people joining breakfast later than me and being served first.

Nice stay

Customer review rating 4.5/5

Frans Couples - 17/10/2021 Confirmed reviews ALL

Nice room and well located

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, guest relation agent

Clean and well located

Customer review rating 4.5/5

Juan C. Couples - 04/10/2021 Confirmed reviews ALL

We were worried about the Hotel conditions based on the facade, but oh surprise when we went in and more surprised when we saw the room. The customer service was very good and professional

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Firenze Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relation agent

Great location

Customer review rating 3.5/5

Chris Couples - 03/10/2021 Confirmed reviews ALL

Room served its purpose for our one night. Big rooms.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guest relation agent

Sad

Customer review rating 1.0/5

Tayo Friends - 30/09/2021 Confirmed reviews ALL

It was a good stay (minus the fridge in the bedroom wasn’t working well) it was a good stay until something precious, worth almost £500 was stolen from my bedroom even though on two occasions I made it clear I did not want any room cleaning. The reception staff passed the blame on to the cleaning crew as they said the communicated it. So not only did I feel violated, I had to spend the last day of my trip going to a police station to file a report. That’s a very big dealbreaker for me.

Dear Guest, Thank you for taking the time to share your feedback. best regards Guest relation agent

Great staff

Customer review rating 5.0/5

Brian Friends - 30/09/2021 Confirmed reviews ALL

Good location friendly staff

Dera Guest We very much appreciate your comments regarding your stay at the Mercure Firenze Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relation agent

nice staff and well located

Customer review rating 4.5/5

Johannes V. D. L. Couples - 27/09/2021 Confirmed reviews ALL

Beautiful room

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest relation agent

Week end in Florence

Customer review rating 4.0/5

Gualtiero Solo - 16/09/2021 Confirmed reviews ALL

a short but pleasant weekend in beautiful Florence.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guest relation agent

Surprisingly great hotel

Customer review rating 4.5/5

Fldavis Couples - 16/09/2021 Confirmed reviews ALL

I was not expecting such a wonderful hotel so near the train station. Lovely room and staff were very friendly and accommodating.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guest relation agent

Very good location

Customer review rating 4.5/5

Nettert S. Families - 24/08/2021 Confirmed reviews ALL

Staff was very helpful. Could park my car in the garage next door at a fee. The hotel is just at walking distance from all important sights.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Firenze Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relation agent

Nice hotel close to central station

TripAdvisor rating 4.0/5

Jason N 11/08/2021 TripAdvisor review

Very close to the central station, surrounded by restaurants, super market and tram/bus stops, walking distance to florence market and Duomo, even the old town square is a manageable 20 minutes walk. The hotel is probably converted from an old cinema called "Apollo", it doesn't look from outside but inside everything is new and airy, the room is probably one the biggest among Mercure hotels. Hand sanitizer is placed in all areas and breakfast is by personal order, coming straight from the kitchen so it's never touched by other guests. On the flip side, I think the hotel oeverdoes it, there is no porcelain or glass cups or tea/coffee in the room even though a kettle is offered. The staff is friendly and helpful. The biggest problem is the internet. The wifi speed is less than 5MB and sometimes it keeps dropping. Before staying in this hotel I have stayed in Ibis in Blois and Mercure in Lyon, both in France, the internet speed was way over 40M, which it should be. In this time and age when people need to stream videos or make conference calls, 3 or 4MB speed is like in the stone age, it's just not enough. I really hope the hotel can upgrade their internent infrasture, then it would be perfect.

Great hotel in a great location.

TripAdvisor rating 5.0/5

cgs83 Business - 04/02/2020 TripAdvisor review

The hotel has nice new rooms. The location suits both business and leisure being 2 minutes away from Firenze SMN and a 5 minute walk into the historic centre of downtown. The hotel staff are very friendly and happy to help at any time.

Excellent location, friendly staff, modern and spacious room

TripAdvisor rating 5.0/5

isabellelr 02/02/2020 TripAdvisor review

Two of us stayed here in January 2020 and decided to go with the Mercure Firenze Centro as there was a Black Friday 40% off deal on making our stay such excellent value. We were really impressed with the hotel and had a great stay for 5 nights. Its location couldn't be beat - right in the middle of Florence so everything was walkable within only a few minutes. Going over to the other side of the River Arno only took 20-25 minutes as well, so very easy to get everywhere by foot. The room was very spacious and the hotel as a whole has modern decor. I would absolutely stay here again.

So convenient and really new!

TripAdvisor rating 5.0/5

WenY88 Friends getaway - 08/01/2020 TripAdvisor review

If you’re looking for a convenient place near the train station, look no further!! My friends and I really enjoyed our stay here. We also felt so close to the top attraction which were all roughly 10 minutes walk tops. Even better, we came back to comfortable and modernly fitted rooms with great service by the hotel staff. We simply could not ask for better in this beautiful city.

Great hotel w/ good location

TripAdvisor rating 4.0/5

Fhfp Family - 30/12/2019 TripAdvisor review

Hotel very well located, closed to main sightseeing. Also, five minutes walking to train station. Rooms and service are as expected. Breakfast was normal and hotel offer parking garage service if you want to rent a car

Very good

TripAdvisor rating 5.0/5

Compass63042986089 Family - 07/11/2019 TripAdvisor review

It is my 2nd time to try the chains of Accorhotel, nice experience, good location, easy to find; spacious room, for two adults; clean room and toilet; reception is also good. I would continue to stay in chains of Accorhotel in future.

Horrible...Don't stay here!

TripAdvisor rating 1.0/5

gassian5 Family - 13/10/2019 TripAdvisor review

This is not a 4 star hotel! if I could give it 0 starts, i would. First off... the bathrooms are gross, moldy, flies, and no ventilation. The carpet had many stains, it was disgusting. i didn't want to walk barefoot. When i notified the hotel. All they said was sorry. thats all. no room change. nothing. Second, I requested an extra set of towels since it was the three of us. We only had 2 sets. Upon request, I was asked why I needed an extra set. How many people were staying, and that we should of already had it all in the room. All i needed were some towels! Third, we paid for breakfast in advance...mistake! The breakfast was not good. I requested a cappuccino from their machine...the cappuccino was cold. its like they brought it from the fridge. The food was not up to par...watery runny eggs, cheese that had been wilted and dried. It was not worth it. Fourth... this is where it hit a home run for me. So... upon checkout, i notified them of the issues. Again, all i got was a sorry. I also mentioned that my son was freezing cold all night. We tried to put the heat on. The answer they told me was, well we turned off the option for AC and Heat for our guests. WHAT?!?!? how logical is that?? At the end of the trip/ checkout my son ended up catching a cold. I told them that my son isn't feeling well.. the guy assisting us at checkout started yelling in Italian... thats where they crossed the line with me. There was no customer service. Dont yell at me for your mistakes...especially when I'm telling you my son got sick because of your illogical reasonings. He needed to back off. So unprofessional and rude. I have never seen nor been in a hotel like this. Beware...dont stay here!

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