Dear Katie H., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our location and appreciated the friendly service provided by our staff. We look forward to welcoming you back during your travels. Staff Ibis Firenze Prato Est

Dear Guest, We are sorry that your experience was not perceived positively, and we apologize if the information provided was not sufficiently clear. To guarantee the reservation, a pre-authorization is placed on the credit card for the amount of the first night for each room, excluding the city tax. A pre-authorization is not an actual charge, but simply a temporary hold on funds placed by the banking network. This procedure is carried out to ensure that the hotel is able to process any late cancellations or no-shows, as outlined in the booking conditions. The pre-authorized amount is automatically released by the hotel on the day of check-in. However, the time required for the funds to become available again on the card does not depend on the hotel, but rather on the procedures of the card issuer or banking institution. Based on our experience, the release is usually completed within approximately 14 days, although this may vary depending on the terms and conditions of the cardholder's bank or payment provider. We are also sorry to learn that your breakfast experience did not meet your expectations. It is possible that you arrived during a particularly busy period of the breakfast service, when the replenishment of food items and tableware was slightly delayed, resulting in the situation you encountered. Nevertheless, this is not the level of service we aim to provide, and we sincerely apologize for any inconvenience caused. Your comments have been shared with the team so that we can improve our monitoring and replenishment procedures during peak hours. We hope to have the opportunity to regain your trust in the future and welcome you again under better circumstances. Team Ibis Firenze Prato Est

Dear Athos R., Thank you very much for your loyalty. We are delighted to know that every stay has been a pleasant experience for you. Your continued trust means a lot to us, and it is always a pleasure to welcome returning guests like you. We truly appreciate your kind words and look forward to making your future stays just as comfortable and enjoyable. Thank you again for your support, and we hope to see you again very soon. Best regards, Staff Ibis Firenze Prato Est

Dear Mr. S., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your recognition of our service and the alignment with other Ibis hotels. We understand that our location may not have met your expectations for walkability to the train station, and we regret any discomfort this caused during your stay. We encourage our guests to review the location details available online prior to booking, which can help in making informed decisions. We hope to have the opportunity to welcome you back in the future. Staff Ibis Firenze Prato Est

Dear D., Thank you for your positive feedback regarding your recent stay at Ibis Firenze Prato Est. We are delighted to hear that our location suited your visits to Florence and that you enjoyed the amenities available nearby. It is always a pleasure to provide our guests with a comfortable base for exploring the beautiful city of Florence. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Staff Ibis Firenze Prato Est

Dear Boguslaw C., Thank you for your kind words and for your continued loyalty to our hotel. We are pleased to hear that you enjoyed your stay and appreciated our breakfast and service. We would like to inform you that complimentary water dispensers are available at the reception for your convenience. Staff Ibis Firenze Prato Est

Dear Mr. D., Thank you for sharing your experience and for highlighting the positive aspects of your stay. We are sorry that the check-in procedure through the Accor app did not prove to be as useful as expected and that this affected your overall perception. We fully understand your point of view and the inconvenience caused by a service that is meant to simplify the arrival process. Please note that in Italy, due to legal requirements regarding guest registration, it is still necessary to carry out identity verification in person upon arrival, even when the online check-in has already been completed. This may make the process less immediate than expected. For this reason, for a future stay, we suggest, if you prefer, avoiding the online check-in via the app, as some information will still need to be verified again upon your arrival at the hotel. We also greatly appreciate your positive evaluation of the other services of the hotel, particularly the friendliness of our team and the cleanliness: your recognition is a great satisfaction for us. Thank you once again for your valuable feedback, and we hope to welcome you again in the future. Kind regards, Ibis Firenze Prato Est

Dear Mr. K., Thank you for sharing your experience with us. We are sorry to learn that your stay did not fully meet your expectations. First of all, we would like to clarify an important point regarding the price you mentioned. The rate displayed at the reception does not represent the price applied to guests without a reservation; rather, it indicates the maximum rate that the hotel may reach under certain conditions, in line with company policy. Actual rates vary depending on availability and bookings. We have also carefully considered your comments regarding the comfort of the bed, and we would like to inform you that its size and features comply with Ibis brand standards, as they are single beds in line with the chain’s format. We have also taken note of your remarks concerning the pillows, breakfast, and room temperature. Regarding air conditioning, please note that the system is activated only during the summer period, when temperatures reach higher levels. Windows, on the other hand, are equipped with a limited opening system for safety reasons. Thank you once again for sharing your point of view. Kind regards, Ibis Firenze Prato Est

Dear Guillaume D., Thank you for your kind words regarding our friendly staff and the cleanliness of your room. We appreciate your feedback about the bar service and will take it into consideration for future improvements. We hope to welcome you back soon. Staff Ibis Firenze Prato Est

Dear Rotich B., Thank you for sharing your positive experience at out Hotel. We are delighted to hear that you found our location convenient and that your journey from Santa Maria Novella was smooth. It is gratifying to know that our staff provided you with warm and professional service, as we strive to ensure our guests feel welcomed and comfortable throughout their stay. We appreciate your feedback regarding the cleanliness and design of the rooms, as well as your enjoyment of our breakfast offerings. It is wonderful to learn that the nearby Gigli Shopping Mall met your dining and shopping needs, and we are pleased that you plan to return and recommend us to others. Thank you once again for your kind words, and we look forward to welcoming you back in the future. Staff Ibis Firenze Prato Est

Dear Martin S., Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found our daytime receptionist helpful and appreciated the nearby food options. However, we regret to learn that the temperature control in your room did not meet your expectations and that you found the breakfast selection lacking compared to our offerings in France. We strive to maintain our high standards and your comments will be considered for future improvements. We appreciate your insights and hope to welcome you back in the future for a more enjoyable experience. Staff Ibis Firenze Prato Est

Dear Thinh T. D., Thank you for your positive feedback. We are delighted to hear that you had a wonderful experience with us. It is always a pleasure to know our guests are satisfied with their stay. Best regards, Staff Ibis Firenze Prato Est

Dear Guest, Thank you for your positive feedback regarding your recent stay with us. We appreciate your comment about the shower temperature fluctuations and will take this into consideration for future improvements. Best regards, ibis Firenze Prato Est

Gentile Michael B., La ringraziamo sinceramente per le sue parole positive. Siamo lieti che il nostro staff abbia soddisfatto le sue aspettative. Ci auguriamo di poterla accogliere nuovamente in futuro. Cordiali saluti, Staff Ibis Firenze Prato Est

Dear Lukasz C., Thank you for your positive feedback regarding your stay. We are pleased to hear that you appreciated our clean rooms, helpful staff, and breakfast options. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Staff Ibis Firenze Prato Est

Dear Peter Z., Thank you for taking the time to provide your feedback regarding your recent stay. We appreciate your positive remarks about our location, cleanliness, and friendly staff, as well as the value of our parking facility. However, we are sincerely sorry to hear about your disappointment with the breakfast and, most importantly, the confusion and concern caused by the apparent double charge on your card. Please allow us to clarify this situation, as we understand why it would be frustrating. We want to assure you that you were not charged twice. The first amount you noticed was a pre-authorization hold placed on your card the day before arrival for the cost of the first night. This is a standard procedure for reservations with a cancellation penalty, ensuring the reservation is secured. This amount is only a temporary block of funds, not an actual charge. The second, higher amount you saw was the actual and final payment for your stay. The difference in the amount is because the final charge includes the city tax and any additional services or extras you may have used during your stay. The initial pre-authorization should drop off your bank statement within a few days (the exact timing depends entirely on your bank's processing time, usually 5-7 business days). Only the final payment amount is taken from your account. If the pre-authorization has not disappeared from your statement after a week, please contact us directly so we can provide you with the necessary authorization code to expedite its release with your bank. We deeply regret that our process caused you concern and that we did not communicate this policy more clearly at the time of your booking or check-in. We take your feedback about the breakfast seriously and will review our offerings to improve the quality and variety for our guests. We value your feedback and hope to welcome you back in the future. Sincerely, Staff Ibis Firenze Prato Est

Gentile Diego S., La ringraziamo per il suo feedback riguardo l'esperienza della colazione. Ci impegniamo costantemente a fornire valore ai nostri ospiti, e i suoi commenti sono importanti per noi. Apprezziamo il suo contributo e speriamo di accoglierla nuovamente in futuro. Staff Ibis Firenze Prato Est

Gentile Andrea N., La ringraziamo per le sue parole positive e siamo lieti che si senta a casa da noi. Non vediamo l'ora di accoglierla nuovamente durante i suoi prossimi soggiorni a Firenze. Cordiali saluti, Staff Ibis Firenze Prato Est