ibis Florence Prato East 3 stars

Customer review rating (ALL Rating) 4.2/5 825 reviews

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CIN: IT048006A1OYR7BKCG, Via Fratelli Cervi, Loc. Capalle, 50013 CAMPI BISENZIO, Italy

Description

Hotel extras

  • Strategic location A11/A1, near Osmannoro, Florence, Prato, I Gigli, Asmana

  • 100% non-smoking hotel

  • Well-kept garden for relaxing outdoors, ideal after a day of work or travel

  • Free WIFI in rooms and common areas. Reception and bar open 24/7.

  • Private car park for a fee and free public outdoor car park available

Our accommodation(s)

Hotel location

ibis Florence Prato East

CIN: IT048006A1OYR7BKCG, Via Fratelli Cervi, Loc. Capalle
50013 CAMPI BISENZIO
Italy

GPS:43.847403, 11.138635

Telephone
Fax +39 055 897 4648

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Recharge your batteries with a great breakfast! From 6.30 a.m. to 10 a.m. you will find our rich buffet with sweet and savoury continental breakfast items.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  825 reviews

Customer review rating 5.0/5

D. D. Families - Confirmed reviews ALL

it is our second few days stay in ibis prato. perfect for Florence tours. IBIS PRATO i a few minutes by car to Prato Centrale railway station. and then in 12 minutes is in Firenze. Across the hotel there are mall and some discounts with a lot possibilities for afternoon aperols and dinner in nice restaurants close to hard rock cafe as feeling and menu.

Dear D., Thank you for your positive feedback regarding your recent stay at Ibis Firenze Prato Est. We are delighted to hear that our location suited your visits to Florence and that you enjoyed the amenities available nearby. It is always a pleasure to provide our guests with a comfortable base for exploring the beautiful city of Florence. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Staff Ibis Firenze Prato Est

Customer review rating 4.5/5

Boguslaw C. Business - Confirmed reviews ALL

I've known this hotel for many years, and it's never lowered its standards. Some things, like breakfast, have improved. If only there were a bottle of water in the room, it would be perfect. Highly recommended!

Dear Boguslaw C., Thank you for your kind words and for your continued loyalty to our hotel. We are pleased to hear that you enjoyed your stay and appreciated our breakfast and service. We would like to inform you that complimentary water dispensers are available at the reception for your convenience. Staff Ibis Firenze Prato Est

Customer review rating 4.5/5

Malcolm D. Couples - Confirmed reviews ALL

Everything was fine except when booking with Accor direct, but the Express check-in is a waste of time. Only once has it worked after using Express check-in 10 or 15 times, the desk still ask for passport and other details. This is a major fault with the Accor app.

Dear Mr. D., Thank you for sharing your experience and for highlighting the positive aspects of your stay. We are sorry that the check-in procedure through the Accor app did not prove to be as useful as expected and that this affected your overall perception. We fully understand your point of view and the inconvenience caused by a service that is meant to simplify the arrival process. Please note that in Italy, due to legal requirements regarding guest registration, it is still necessary to carry out identity verification in person upon arrival, even when the online check-in has already been completed. This may make the process less immediate than expected. For this reason, for a future stay, we suggest, if you prefer, avoiding the online check-in via the app, as some information will still need to be verified again upon your arrival at the hotel. We also greatly appreciate your positive evaluation of the other services of the hotel, particularly the friendliness of our team and the cleanliness: your recognition is a great satisfaction for us. Thank you once again for your valuable feedback, and we hope to welcome you again in the future. Kind regards, Ibis Firenze Prato Est

Customer review rating 1.0/5

Luka K. Business - Confirmed reviews ALL

Where to start, first of all this should not be an Ibis hotel, when I search for sleep I check the usual chain hotels as I try to avoid privately owned older hotels. Boy was I wrong. Worst ibis hotel ever. Maybe this would be ok if it was 25e a night. When I saw the price at reception that walk in is 250 hahahha i would go crazy if i would pay that. Breakfast not up to par with other. Bed was honestly shit. Pillow was even worse. No ac, window in bottom floor is opening only full. Come on in middle of italy in bottom floor to sleep with an open window. I got a sore neck and my father got a sore bed the sleep was terrible as it was hot. The single beds are narrow. The light in the bathroom is soo strong no setting. All in all the hotel price is high for what you get as said maybe 20years ago this would be acceptable budget option. Will think hard next time I am deciding in ibis again if I have not been previously there.

Dear Mr. K., Thank you for sharing your experience with us. We are sorry to learn that your stay did not fully meet your expectations. First of all, we would like to clarify an important point regarding the price you mentioned. The rate displayed at the reception does not represent the price applied to guests without a reservation; rather, it indicates the maximum rate that the hotel may reach under certain conditions, in line with company policy. Actual rates vary depending on availability and bookings. We have also carefully considered your comments regarding the comfort of the bed, and we would like to inform you that its size and features comply with Ibis brand standards, as they are single beds in line with the chain’s format. We have also taken note of your remarks concerning the pillows, breakfast, and room temperature. Regarding air conditioning, please note that the system is activated only during the summer period, when temperatures reach higher levels. Windows, on the other hand, are equipped with a limited opening system for safety reasons. Thank you once again for sharing your point of view. Kind regards, Ibis Firenze Prato Est

Customer review rating 4.5/5

Guillaume D. Business - Confirmed reviews ALL

Staff are very firendly. One thing can be improved: the bar service sometimes very long

Dear Guillaume D., Thank you for your kind words regarding our friendly staff and the cleanliness of your room. We appreciate your feedback about the bar service and will take it into consideration for future improvements. We hope to welcome you back soon. Staff Ibis Firenze Prato Est

Other web-users rate our hotel

  • 342 reviews 8.7/10 Location
  • 477 reviews 6/10 Room
  • 393 reviews 8.9/10 Service
  • 11 reviews 8.5/10 WiFi
  • 203 reviews 7.1/10 Cleanliness
  • 189 reviews 5.4/10 Breakfast
  • 127 reviews 5.8/10 Value
  • 62 reviews 4.7/10 Food

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