Novotel Florence North Airport Hotel 4 stars

Everything was nice. I did not have a stopper for my bathtub. They found one in 30 minute. The very early morning staff was exceptionally pleasant.

Dear Sirs, I booked and prepaid 3 nights at your hotel. I informed you in advance that for an inconvenience I would arrive one day late. I know that any reimbursement is due in this case but I paid 3 nights and you registered 2 nights on my Accor hotel card. I kindly ask you to add the missing night. Thank you. Regards. Silvio A.

Good service with affordable price

Pro: Easy to book online. Excellent staff, good kitchen for light dinner. While the space is small, all of the 4 fitness machines all work well. Con: I did not receive the promised lower rate for our booking by “joining the Acorn Hotels member program,” which I did just before booking.

Very helpful stuff and clean room high level. Some issue with haeting in the room (no way to regulate temperature adequately) and too crowd elevator (long que, only 1 on 2 elevator was working for the all the stay).

I like the hotel, and the overall experience was good. A few comments: - Reception Staff although very friendly, should probably be more ready to accommodate guests requests (there was a strike in town, nobody knew if the Train were running or not, I asked to exchange a 10€ note, nobody at the FO could help me with this request and no extra effort was made...for a 4 Star I expect a little more than this); - Gym nicely equipped (even if small). 2 remarks: 1 Tapis Roulant is doing a lot of noise, and stopping at times, needs maintenance. No space for some Yoga carpets. - TV Program is catastrophic...many channels not working at all, no TV Guide, no foreign Channels bouquet...not at all 4 Star standard. - Very good internet connection / speed - Very good Housekeeping service thank you

My stay was awful. I had to get up at 3:30 am to catch a flight, so I went to bed at 8pm. The room was so hot that I couldn't sleep. It must have been 80 degrees F in my room. I was laying there and sweating. I called reception and was told that the air conditioning was already turned off for the season - even though it was still in the mid 70's outside. He said that I should open my window. I did, and there was a lady on a loudspeaker yelling approximately every 15 minutes. Plus, the lights outside were so bright it was like daytime. Also, there were no screens on the window, so bugs came in. I received multiple mosquito bites. So, I got absolutely no sleep. I will not be staying at this hotel again on my trips to Florence.

Beautiful room. Clean. Comfortable bed. Close to the airport.

Nice hotel - renovated. Very professional, kind and helpful staff. Good breakfast. Rooms are clean and totally new with excellent comfort.

Good stay at this hotel: with gentle people at the reception and in the breakfast room. Large room, with sofa, comfortable bathroom with nice & well working shower. Unfortunately there wasn't a mirror in the room (it could be useful to add in a big size in order to check also the dress) so I had to wait for that in the bathroom. I also suggest to add a soap-dispenser inside the shower. Breakfast very good with possibility to ask for cappuccino.

The hotel is not much. Far away from centre and not even very close to the airport. Rooms and furniture make a very old and neglected impression, awful looking and broken plastic curtain in bathroom, etc. No luxury to expect, all basic. But all of that is compensated by the restaurant in the hotel. Had truly excellent food there for little costs!

The bed and pillows were rock hard. The most disturbing thing was the wet rug outside of the bathroom. When I took a shower, it became clear, the shower and floor of bathroom are tilted toward the door. There is no way to shower without all of the rug getting soaked.

Good business hotel . As for 4 star hotel rooms are O.K and clean which is what we need for our stay .

the hotel is not much. Far away from centre and not even that close to the airport. Rooms and furniture make a very old and neglected impression, awful looking and broken plastic curtain in bathroom, etc. No luxury to expect, all basic. But all of that is compensated by the restaurant in the hotel. Had truly excellent food there for little costs!

I liked the hotel. Very clean and well equipped. Great staff on front desk. One awful experience was in the bar/restaurant! The most arrogant and surly barman I have ever encountered! He was there in afternoon when I stopped for an aperol spritz. He was there for dinner. I posted a picture on Instagram of the ABSOLUTE worst pizza I ever had! Inedible. Some mushy mushroom glob on each piece with some shaved parmesan on it. NOT even cooked! The cheese was not even melted! Shame on your restaurant and kitchen staff!! Breakfast, on the other hand, was in a different place and was very good.