Novotel Florence North Airport 4 stars

Customer review rating (ALL Rating) 4.2/5 947 reviews

Best price
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Novotel Florence North Airport - Image 1
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Via Tevere 23, Osmannoro, SESTO FIORENTINO, 50019 FLORENCE, Italy

Description

Hotel extras

  • Services and leisure activities for families

  • Very close to the A1 (E35) highway, Firenze Nord exit

  • Restaurant serving traditional Tuscan dishes

  • Outdoor pool

Our accommodation(s)

Hotel location

Novotel Florence North Airport

Via Tevere 23, Osmannoro, SESTO FIORENTINO
50019 FLORENCE
Italy

GPS:43.809814, 11.177756

Telephone
Fax +39 055 308336

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL CAFE'

The restaurant is open until midnight and offers wonderful Italian cuisine and regional dishes in an inviting setting overlooking the pool. Children's menu available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  947 reviews

TripAdvisor Rating  3.5/5  2,176 reviews

Great hotel but terrible door to the bathroom

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Novotel Florence Airport is a great hotel: Competent and friendly staff, good swimming pool and high comfort. The big black spot is the bathroom door in the hotel room. A slippery glass door with insufficient floor support. As a result, closing the door is noisy, and the door slammed on the support because it isn't held sufficiently. It's a pity that this hotel doesn't offer the new mattresses that can be found in other Novotel hotels.

Translucent bathroom doors

Customer review rating 2.0/5

Aayush D. Families - Confirmed reviews ALL

Translucent bathroom doors, slow water flow in wash basin

Dear Aayush D., Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orlando

Clima did not work

Customer review rating 1.5/5

Ulla Families - Confirmed reviews ALL

We stayed in Novotel in Firenze. It was over 30 Degrees outside and the clima did not work. We had to move room at 3 in the Morning because they didn’t manage to do that earlier. But still, the room we moved to did not either have clima. We had three children with us. At the end when we checked out and I said I didn’t want to pay full price. The Manager took away the city price and a pomes that my son had. That is almost 15 euro🤣 Never again.

Dear Ulla H., Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orlando

uncomfortable in the sweltering heat

Customer review rating 2.0/5

Thiago L. Families - Confirmed reviews ALL

I recently stayed at the Novotel Florence, and unfortunately, my experience was far from what I expected, especially for a hotel under the Accor brand. In the middle of the scorching summer, the air conditioning in my room was not functioning. Despite the staff's efforts to resolve the issue, it took quite a bit of time, leaving me stressed and uncomfortable in the sweltering heat. To make matters worse, the first room I was given lacked basic amenities like a kettle and soap for a proper shower. It was disappointing to find such oversights, especially in a hotel that markets itself as a higher-end option. While the staff were helpful, their attempts to fix the AC added to the stress, as I was left waiting in discomfort. Reflecting on the experience, I deeply regret not choosing a different hotel, such as an ibis. Given the quality I encountered at Novotel, staying at a less expensive option like ibis would have offered the same level of service—if not better—without the high price tag. This stay was far below the standard I have come to expect from Accor hotels, and I would hesitate to return to this property in the future.

Dear Thiago Henrique Costa de L., Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orlando

Just decent

Customer review rating 1.5/5

Habib M. Couples - Confirmed reviews ALL

Pricing: I was under the impression of booking a room when I made my reservation, only to be told that my wife had also to pay a supplement to be in the room because apparently Accor prices the room per person. Not a pleasant surprise, especially when comparing with others. Room: okay room although having been upgraded. A few annoying basic things like an empty soap dispenser, no complimentary water, skipping Internet and TV.

Dear Habib M., Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orlando

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Other web-users rate our hotel

  • 447 reviews 7.2/10 Location
  • 773 reviews 5.7/10 Room
  • 642 reviews 8.4/10 Service
  • 29 reviews 4.9/10 WiFi
  • 374 reviews 4.8/10 Comfort
  • 372 reviews 5.3/10 Cleanliness
  • 354 reviews 7.1/10 Breakfast
  • 188 reviews 6.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.