Customer review rating (ALL Rating) 4.6/5 1,497 reviews
ALLSAFE approved hotel
Take a break at the Il Michelangelo Bar
Light snacks in the lobby
The utmost in comfort and elegance
Central location in the heart of Florence city
ALLSAFE certified hotel by SGS
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Traditional Tuscan cuisine and regional wines
Check-in from - Check out up to
Choose from 86 elegant rooms, including 1 suite, in this luxurious hotel in the center of Florence. Marble bathrooms, refined welcome gifts, minibars and room service create an inviting atmosphere in our luxurious accommodation.
100% genuine reviews from our guestsFind out more
Anonymous Solo - 08/11/2021 Confirmed reviews ALL
The people were very nice and helpful though they were unable to upgrade me. The room was relatively small compared to the other hotels I stayed in. But they were wonderful in letting me have a very late check-out. So overall it was good for a short stay.
Nice location, average service
RBA1987 07/11/2021 TripAdvisor review
After five hours drive, we arrived at the hotel and the reception was insisting on the valet parking, he didn’t even finished the check in process with us and he jumps onto another clients who seems like complaining. In the end his colleague has to do the check in procedures for us so I have to restart explaining everything they need for the check in procedures. We are assigned in a room that seems like in an annex building as we had to take a special lift to access our room, there’s only 2 rooms in each floor, I find this weird. There is a complimentary tea buffet in the afternoon, but when things run out on the service area (like hot chocolate), staffs are nowhere to give a refill. In checking out, nobody said goodbye, I paid and I literally have to say thank you and goodbye to the reception. On the other hand, the morning buffet is nice, and the service was very good, staff in the breakfast team are accommodating. The hotel is well located as well, in the heart of the city.
Well located + nice and comfortable bed + friendly staff + nice breakfast
S L. Families - 29/10/2021 Confirmed reviews ALL
Well located + nice and comfortable bed + friendly staff + nice breakfast : everything you need to enjoy the city.
Can't recommend it enough
Alexutz_m 27/10/2021 TripAdvisor review
Love this hotel - the location, the room, the service, everything about it makes me return every time I am in Florence. The rooms are spacious, clean and have all the required amenities. Plus, the beds are truly comfy! Location wise, you can't ask for more when you're 100m away from the Duomo. In terms of service, there are not many places where the staff is so welcoming, friendly, efficient and professional! Yes, I do love staying at this hotel
Great location, luxury hotel, but lacks facilities.
ajnmail 20/10/2021 TripAdvisor review
The hotel is perfectly located for all the attractions in Florence, and the railway and tram station is only a 7 minute walk. Rooms are somewhat compact, but luxuriously appointed. There are problems with reception of the English language TV channels. Staff are very attentive and helpful. Unfortunately there isn’t a bar or restaurant.
Our most recent 20 reviews
In partnership with TripAdvisor