Hotel Cerretani Firenze - MGallery

Central location but an exceptional quietness. Excellent multilingual frontdesk staff. Very high level breakfast (5 stars) with a professional and kind staff (Suleyman & Hicham). Michele is a good barman. Beds are very comfortable with good pilows menu. Remarquable soudproofing.

The hotel is perfectly located near the historical city center. The staff was extremely helpful and friendly.

Only problem which you are well aware of is the sewage smell in the downstairs areas

If I had reviewed this hotel after my first night's stay I would've given it five stars. But the second night's stay deserved a rating of 1, hence the average rating of three that I have given it. The location is excellent near all the main attractions of Florence as well as the train station and airport tram stop. The hotel is beautiful and the staff was warm and welcoming. They went way out of their way to find me an individual guided tour of the city with virtually no advance notice. I then left for a week and came back for my second night's stay. After a long day of travelling I was looking forward to staying at the Cerretani again. Also it was my first time travelling alone in Italy. I arrived only to be told that there was no room available for me, that there was no water to my room. That there was water to other rooms but not to mine. I was walked over to another hotel and was left there to spend the night. I do appreciate that arrangements were made to put me up in another hotel, and maybe there was nothing else to be done. But if I had received any advance notice, even just a couple of hours, I would've been able to make other arrangements. This experience was traumatic for me and unfortunately I just would not feel comfortable staying there again.

the property has a popular central historic location, modern, clean, exclusive comfortable rooms.