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Hotel Cerretani Firenze - MGallery 4 stars

Customer review rating 4.6/5 1,257 reviews
Hotel Cerretani Firenze - MGallery
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Hotel extras

  • Take a break at the Il Michelangelo Bar

  • Light snacks in the lobby

  • The utmost in comfort and elegance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / IroningPaying
  • PorterPaying
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
  • Golf
  • Bicycles rental (Nearby)
Business services
  • Copy/print service available

Hotel location

Hotel Cerretani Firenze - MGallery

Via De Cerretani 68
50123
florence
italy

Tel: +390550643811

Fax: (+39)0552381312

Contact email

Check-in from 14h00

Check out up to 12h00

  • MAIN RAILWAY STATION :   ST MARIA NOVELLA

  • By plane

    FLORENCE PERETOLA At 8km / 5 miles

  • By plane

    FLORENCE PISA GAL GALILEI At 110km / 68.75 miles

  • By helicopter

    A. VESPUCCI AIRPORT FLORENCE At 8km / 5 miles

  • By car

    FIRENZE CERTOZA At 8km / 5 miles

  • By car

    FIRENZE NORD At 8km / 5 miles

  • By car

    FIRENZE SUD At 8km / 5 miles

  • By train

    SANTA MARIA NOVELLA At 0.3km / 0.19 miles

GPS :43.773521, 11.252575

Our accommodations

Choose from 86 elegant rooms, including 1 suite, in this luxurious hotel in the center of Florence. Marble bathrooms, refined welcome gifts, minibars and room service create an inviting atmosphere in our luxurious accommodation.

Accessible room

EXECUTIVE ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar
Accessible room

JUNIOR SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 35m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar
Accessible room

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar
Accessible room

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 15m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar
Accessible room

SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 53m²
  • Views: City side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

IL MICHELANGELO

Photo non contractuelle / Strictly non binding

Traditional Tuscan cuisine and regional wines

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Cerretani Firenze - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,257 reviews

tripadvisor

TripAdvisor Rating 4.5/5

648 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location in Florence

Customer review rating 4.6/5

Agostino R. Families - 19/02/2020 Confirmed reviews ALL

We had a 1 night stay and were very pleased with the location, services and amenities at the hotel. It is a very short walk from the train station and close to all of the major sights. Check in online was very efficient and we were in the room within minutes of arrival. Very spacious and clean room. Front desk service was very efficient when we had questions and on check out. A great base for exploring Florence.

Dear Mr.. R., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Fantastic experience

Customer review rating 4.6/5

Chiu Y. L. Solo - 04/02/2020 Confirmed reviews ALL

Service were fantastic, staff were great! Knew me by name and my requirements for my stay! Suggest places for me to eat, and they were both amazing!

Dear L., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Wonderful stay

Customer review rating 4.6/5

Man Y. Families - 02/02/2020 Confirmed reviews ALL

From check in, the staffs, the room the location, check out, everything wonderful

Dear Mr. Man , We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Very pleasnt front office staff, with good central location.

Customer review rating 4.6/5

S.k Couples - 29/01/2020 Confirmed reviews ALL

A very pleasant stay with a very well located hotel. The staff were outstanding, in particular Stefania who was always very helpful through the whole stay. It was a pleasure dealing with her and her very proactive and positive attitude. The hotel is reasonable modern, with good size bathroom and main room. The room however is lacking a kettle which in the winter would have been appreciated. Given the quality of the hotel and the price i was expecting to see a better sized TV screen. this is to small to use as a second screen, or to connect to a ipad for example for some in room music. The air-conditioning was also rather dated which was disappointing as it was not always a stable and comfortable temperature in the room. The bars, coffee area only upen very late in the afternoon, although the Front office staff were able to open it slightly earlier on the last day to get us a warm drink which was very much appreciated. IT is also located close to the main train station. Overall the stay was very positive, and i would not hesitate to stay again.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Very pleasant stay with a perfect service level throughout.

Customer review rating 4.6/5

Rafael Families - 29/01/2020 Confirmed reviews ALL

Extremely enjoyed our stay in the MGallery in Firenze Italy, stayed at room 210, 24-26JAN. Perfect level of service/friendliness/politeness/helpfullness/guidance and understanding throughout our stay. A special thanks to Lara and Andrea from the Front Office team, they were extremely professional and made us feel at home away from our home. Always happy to assist, help and go the extra mile with true passion to their job, they really deserve to be praised for their effort. Other than that I would like to thank Soulayman for always greeting and assisting us in the most friendly manner during breakfast. Providing us with Coffee and Tea service with a Senegalese touch. Many thanks for an truly amazing stay! Best regards, Rafael E.

Dear Rafael, We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Nauseated by smelly lobby, offended by inhospitable staff

Customer review rating 4.6/5

Anonymous Families - 21/01/2020 Confirmed reviews ALL

Suffered through 6 days of coming and going through a main lobby that smelled of sewage and cheap perfume. Literally held my breath when passing through. They installed an ozonator on day 6. Given room upgrade and complimentary breakfast at check-in. Told on day 3 that the breakfast was a mistake and had to pay. Discussed with front desk and told it would be complimentary despite their mistake. Then I was charged on the final invoice. Stayed at many Accor hotels and always very satisfied - except this time.

Dear John M., Thank you for taking the time to tell us about your experience at the Hotel Cerretani Firenze - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, that is why I personally tried to enter in contact with you, during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Wonderful Location - Close to Sights and Transportation

TripAdvisor rating 4.5/5

LouiseNYC Family - 09/01/2020 TripAdvisor review

We were a 5 minute walk from the train station. A little longer with luggage and crowded street. The hotel was lovely. The breakfast was great The lounge, in the evening, was a nice finish to a busy day. Our room was a good size and the walk-in shower was a big plus for seniors.

Dear "LouiseNYC", Thank you so much for staying at Hotel Cerretani MGallery Collections in Florence and for sharing your experience on TripAdvisor. We are happy to learn that you had an amazing experience with us, and that our staff has contributed to a memorable stay. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We certainly look forward to welcoming you back in the very near future, please do not hesitate to contact us directly, we will more than happy to look after you. Esther Enna General Manager Hotel Cerretani MGallery Hotel Collection

Excellent location , lovely bedrooms, modern yet keeping true to its Florentine charm

Customer review rating 4.6/5

Tlk Solo - 06/01/2020 Confirmed reviews ALL

Weekend stay at this hotel. Location is perfect , within walking distance to practically everywhere including the all important train station . Reception was very friendly and efficient , and the room while compact was very well appointed and extremely comfortable . My only reservation was the breakfast buffet. I feel the buffet could improve in the variety of hot options.

Dear Lay, We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Very relaxing, welcoming, enjoyable

Customer review rating 4.6/5

John Friends - 03/01/2020 Confirmed reviews ALL

I was welcomed warmly, everything was very comfortable. Relaxing, friendly, easy-going

Dear John, We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

far above what I was imagining...

Customer review rating 4.6/5

Allen Solo - 31/12/2019 Confirmed reviews ALL

first trip to Firenez...had no idea of the city or layout...I only book Accor hotels and this was by far the best choice for my taste. Perfect location...1 block from the tram that'll whisk you into the city in 20 minutes or so for....1.50euro! I was upgraded to a Junior Suite...it was the BOMB! Great bathroom, quite corner room with writing desk, with lamp, window, crystal decanter with water/glasses! down the interior hall was the huge bedroom with another window, magnificent King size bed, easy chair with lamp for reading, like I said perfect room! (oh room number 321)… breakfast was included in my rate and was always quite nice...they have a 4 screen Monitor setup on the back wall which was playing beautiful nature scene's from around the world. My only 'complaint' would be that it would have been nice to have a bit more variety on the cheeses in particular...I was there for 6 nights and the cheese offerings were always the same...other than that I have NO complaints...just complaint's to the entire staff from Front of hour to breakfast room servers to housekeeping staff...Mahalo Plenty! (Hawaiian speak for thank you very much) Aloha from a Maui boy...

Dear Bruce Allen M., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wishing you joyous 2020! Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Culture at your fingertips

TripAdvisor rating 4.5/5

Willem L Couples - 30/12/2019 TripAdvisor review

David by Michelangelo at the Accademia Gallery. The Uffizi Gallery and the magnificent Firenze Cathedral in one package. What more can you wish for in a 4 day stop over? That is what Florence offers you plus a market that deals with your appetite.

Dear Willem L, We very much appreciate your comments regarding your recent stay at the Hotel Cerretani Firenze - MGallery Collection. We are happy to learn that you had an amazing experience with us. We certainly look forward to welcoming you back in the very near future. Wishing you a very happy new year! Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Concierge service

Customer review rating 4.6/5

Sueyi T. Families - 29/12/2019 Confirmed reviews ALL

I and my family are really satisfied your hotel service during our stay. I would like to share my experience about one of your concierge staff. On 25 December morning around 8 am, I and my husband would like to go to the place which can see the beautiful landscape of Florence but I cannot remember the place of name. I asked one of your staff, he asked me to take the boat trip but I told him there is a statue which can take taxi to go up the hill but I can’t remember the place. He cannot answer me and just tell me the hotel location on the map. He made me very frustrated. Finally, I called my friend in Hong Kong, she told me the place name “Palazzo Michelangelo”.

Dear Sueyi T., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection
Customer review rating 4.6/5

Anonymous Couples - 21/12/2019 Confirmed reviews ALL

ok, the lobby is a bit stinky.... It really feels like a Mercure....

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Best location in Florence city center

Customer review rating 4.6/5

Moustafa H. Couples - 16/12/2019 Confirmed reviews ALL

Generally was satisfactory , welcoming staff especially Toufiq at the front desk and soulaiman at the restaurant , house keeping was also great and have prepared the room perfectly all the time

Dear Mr H., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Lovely Stay

Customer review rating 4.6/5

Cho Couples - 15/12/2019 Confirmed reviews ALL

The hotel was extremely comfortable and located in the perfect location. Easy walks to the train station, Duomo and Ponte Vecchio. The staff was attentive and enthusiastic. This was a lovely stay.

Dear Carl, We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordiantor Hotel Cerretani MGallery Collection

It is Stylish, Spacious and Conventient

Customer review rating 4.6/5

Ella Solo - 14/12/2019 Confirmed reviews ALL

I would like to change to a street view room instead of stair view room. Front Desk is trying to find me a room with street room and upgrade it to a bigger room.

Dear Ella, We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Perfect

Customer review rating 4.6/5

Maria B. Solo - 04/12/2019 Confirmed reviews ALL

The hotel is wonderfully placed, clean, well organised, personnel are very nice and helpful. The room is beautiful, clean and quiet.

Dear Maria B., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Beautiful and comfortable rooms

Customer review rating 4.6/5

Charles E. Business - 26/11/2019 Confirmed reviews ALL

Well appointed rooms Great breakfast Great service at reception, dining room and bar No exercise room or business lounge

Dear Charles E., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Wonderful

Customer review rating 4.6/5

Dewi T. Solo - 19/11/2019 Confirmed reviews ALL

Great location, great drink selection, Andrea the bartender is most entertaining

Dear Dewi, We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Great stay at Hotel Cerretani Firenze

Customer review rating 4.6/5

Dl Business - 18/11/2019 Confirmed reviews ALL

Had a wonderful stay at this hotel. The breakfast spread was excellent. Room was clean.

Dear Damien, We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection
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