Cerretani Hotel Firenze - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.7/5 607 reviews

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Description

Hotel extras

  • Great location: in the heart of Florence, just a few steps from the Duomo

  • Historic charm: hotel's rich history reflected in architecture and design

  • Daily tea time: the Hotel's commitment to delivering a memorable experience

  • Michelangelo Bar: refined cocktails and spirits in a unique setting

Our accommodation(s)

Hotel location

Cerretani Hotel Firenze - MGallery Collection

Via De Cerretani 68
50123 Florence
Italy

GPS:43.773521, 11.252575

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Il Michelangelo

"Il Michelangelo" bar offers an intimate and elegant environment, ideal for enjoying fine Tuscan wines. Immerse yourself in the local winemaking tradition, in a refined and welcoming atmosphere

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  607 reviews

Customer review rating 5.0/5

Bryan S. T. Couples - Confirmed reviews ALL

We had a great stay on this hotel. The room’S. ceiling is high and the floor area is spacious as well.

Dear Bryan S. T., Thank you so much for your kind and thoughtful words. We’re absolutely delighted to hear that you had a wonderful stay with us and that you enjoyed the spacious room. It’S. always a pleasure to know that these details contributed to your comfort and overall experience. We’re especially grateful for your appreciation of our team. Our staff is truly passionate about hospitality, and knowing that their dedication and warm service made a positive impression means the world to us. We sincerely look forward to welcoming you back for another memorable and relaxing stay. Veronica Broccardi Schelmi, General Manager

Customer review rating 5.0/5

Maybelle G. Solo - Confirmed reviews ALL

The location is perfect, near the train station and city center. The room assigned to me was very clean and cozy, a perfect place to relax after a busy sightseeing day. Breakfast is included and there was also snacks during tea time. Because of its location, I can come back to the hotel to relax for a while and continue sightseeing once I rested a bit. Last but not the least, service by the reception, housekeeping, and restaurant/bar staff are fantastic. I hope I can come back and visit again.

Dear Maybelle G., Thank you sincerely for your wonderful review. We are truly delighted to read that you enjoyed our prime location near the train station and city center, allowing you the comfort and flexibility to explore at your leisure. It is especially rewarding to know that your room provided a pristine and cozy retreat — the perfect sanctuary after a day of sightseeing. We are also pleased that you appreciated our breakfast selection and the added touch of afternoon tea snacks. Creating moments of comfort and indulgence for our guests is at the heart of what we do. Your kind words regarding our reception, housekeeping, and restaurant/bar teams mean a great deal to us. I will personally share your compliments with them, as they continuously strive to deliver exceptional and attentive service. It would be our absolute pleasure to welcome you back for another memorable stay. Until then, we remain at your service. Warmest regards, Veronica Broccardi Schelmi, General Manager

Customer review rating 3.5/5

Charles C. Couples - Confirmed reviews ALL

Cerretani is centrally located and makes getting around Florence very easy. We enjoyed our stay and would stay again. Here are some good and bad things about it. I'll rate it 3.5 stars out of 5. Bad: The revolving door didn't work half the time. Leaving was fine. However, if the revolving door wasn't working, you had to buzz in, wait a worker to come over and let you in. It was very frustrating after a day of exploring the city or if it was raining. The beds were hard and we had to ask for a mattress topper and it wasn't any better. The elevators are small—as are most in Europe but one of them takes the cake. It has a max weight of 700 lbs. Feels... super small and the way it kinda 'drops' to settle once it reaches your floor is a bit unsettling. Good: Fridge had complimentary drinks that normally are in a paid fridge. So, that was cool. They did address any issue we had. The location is amazing. I felt we were a 10 minute walk from everything. The employees were very helpful. The bar area was nice for a night cap. Very clean hotel and they had free umbrellas for the guests to use. I hadn't seen that in any hotel we stayed yet. They had a tea time every day. We did it once. It was nice.

Dear Charles C., Thank you sincerely for taking the time to share such a thoughtful review of your stay at Cerretani Firenze – MGallery Collection. We truly value your feedback, as it helps us continually refine the experience we offer our guests. We are delighted that you enjoyed our central location, the hotel’s impeccable cleanliness, and the attentiveness of our team, which added thoughtful and convenient touches to your stay. We are truly sorry for the inconveniences you experienced during your stay, whether with the revolving door, elevator or the mattress comfort. Please know that your feedback has been shared with the relevant teams, and we will carefully consider it as we work to improve every aspect of our guests’ experience. We truly appreciate your candid remarks and will continue exploring ways to enhance both comfort and reassurance for our guests. It is gratifying to know that, despite these points, you would consider staying with us again. We would be honored to welcome you back and provide an even more seamless and refined experience on your next visit to Florence. With our warmest regards, Veronica Broccardi Schelmi, General Manager

Customer review rating 4.5/5

Carolyn K. Couples - Confirmed reviews ALL

Your team made the stay perfect. 1. Alberto on the front desk.A FANTASTIC asset for your property. Helpful dining and bar tips.Discrete advice on how to avoid crowds. Helpful banter on all things Firenze. 2. Claudio at the bar. Patient with our bad Italian,great drinks,again helpful on all things Firenze and above all, customer friendly with a smiling face. He was terrific.

Dear Mrs. Carolyn K., We are sincerely honored by your kind words. It is truly heartwarming to know that Alberto and Claudio were able to make your stay so memorable. Your thoughtful compliments mean a great deal to us and will be shared with our entire team. It would be our utmost pleasure to welcome you back to our hotel whenever you return to Firenze, and we look forward to creating another exceptional experience for you. Warm regards. Veronica Broccardi Schelmi, General Manager

Customer review rating 5.0/5

Peeya C. Families - Confirmed reviews ALL

We've just returned from a week long stay at the Cerretani in Florence. A few initial hiccups were dealt with very effectively by the GM Veronica. A big thank you to Alberto, Alessandro, Micaela, Nadia, Taufiq, Simona & Claudio for taking such good care of my family and I. We can't wait to return for our next stay.

Dear Mrs. Peeya C., Thank you sincerely for your kind review following your recent stay at Hotel Cerretani Firenze. We are truly honored to hear that you and your family enjoyed a memorable week with us. Please accept our apologies once again for the initial inconveniences; we were pleased to have them addressed promptly, ensuring a seamless and refined experience for the remainder of your stay. Your generous words about our team mean more to us than we can express and we will be delighted to share your appreciation with the entire staff. Knowing that they contributed to making your time in Florence so special is the finest reward for their dedication. It was a genuine pleasure to host you, and we very much look forward to welcoming you and your family back for another exceptional stay in the near future. With warmest regards. Veronica Broccardi Schelmi, General Manager

Other web-users rate our hotel

  • 684 reviews 9.8/10 Location
  • 620 reviews 8.2/10 Room
  • 675 reviews 9.1/10 Service
  • 343 reviews 7.9/10 Breakfast
  • 323 reviews 7.7/10 Comfort
  • 228 reviews 7/10 Cleanliness
  • 147 reviews 4/10 Amenities
  • 73 reviews 6.8/10 Food

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