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Take a break at the Il Michelangelo Bar
Light snacks in the lobby
The utmost in comfort and elegance
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Choose from 86 elegant rooms, including 1 suite, in this luxurious hotel in the center of Florence. Marble bathrooms, refined welcome gifts, minibars and room service create an inviting atmosphere in our luxurious accommodation.
Traditional Tuscan cuisine and regional wines
100% genuine reviews from our guestsFind out more
Great location, excellent room, brilliant service
Layla Solo - 29/10/2020 Confirmed reviews ALL
I can't fault the hotel or the staff in any way - everything was brilliant. The room was big, had all amenities and the bed was super comfortable. On top of everything, my ALL status was recognized and added to the entire experience.
Best service in this pandemic situation
Dirk Solo - 27/10/2020 Confirmed reviews ALL
The hotel did the best to make the stay comfortable and safe even in this pandemic situation. Hope that I will be able to return soon under normal circumstances.
Great hotel - has a little bit of 5 star about it!
Jglazebrook Couples - 25/10/2020 Confirmed reviews ALL
Great hotel. Booked a basic room and it was more equipped than other hotel rooms I have stayed in (due to Covid many hotel rooms remove most of the 'extras') Checked in online, warmly welcomed. Nice clean room at the top of the hotel. Great bathroom. Turn down service (not expected in a 4 star), breakfast was nice and brought to you on a trolly to pick what you want. Very welcoming breakfast team. Hotel is located in the heart of Florence, very near the main attractions. Last time I visited I stated in a very expensive 5 star hotel (just round the from this hotel) and I feel that we received a much better service and value for money at this hotel than the more expense one. Would return.
Lp Couples - 21/10/2020 Confirmed reviews ALL
Stayed there Oct. 11-19, room 421 (junior suite supposedly, though only a room with a long corridor, a chair and an armchair--no upgrade). I hate writing a bad review but this hotel deserves it -- certainly NOT because of its location which is ideal between the Duomo and Santa Maria Novella, a 3 mns walk to the tram which takes you to the airport in 20 mns; -- certainly NOT because of the staff who are just adorable, eager to please, and good at their jobs (perfect housekeeping); -- certainly NOT because of the very comfortable bed, of the abundant supply of tea and coffee, towels and good-quality toiletries; -- BUT certainly because all that is wasted: the absolutely horrendous smell in the lobby, in the corridors, in our bathroom, and in our room literally made us sick and headachy every morning when we woke up and in the evening when we came back. If we hadn't paid in advance we would have gone elsewhere (we only had breakfast once because of the smell in the breakfast room). The smell was reminiscent of some of the worst parts of old Cairo--blocked drains, sulphur, rot, gas--just terrible. We did complain to the receptionists and to the very nice lady who came every day around 6 p.m. to ask if we were OK. It was only suggested we should move to the first floor (we checked the corridors on that floor--it was perhaps even worse). The General Manager never descended from the Empyrean to say sorry--too busy I suppose even though the hotel was almost empty. There were deodorizing sticks everywhere but to no avail. One member of staff pretended (weakly when challenged) it was exceptional and due to the recent rains, another told us it was constant. I think many corners were cut in the sanitation as corners were cut in the (poor) quality of the carpet in the corridors, the noisy faux-wood floors (plastic) in the rooms, the very slow lift, etc. In any case we think Accor should renegociate the MGallery status and "read the riot act" to the owner. Something MUST be done. As Accor Diamond members we shall complain directly.
Central location, excellent rooms and staff
Eileen L. R. Solo - 19/10/2020 Confirmed reviews ALL
I stayed for three nights and the room was extremely well appointed and such a comfortable bed! The staff were all helpful and knowledgeable about the local area. The hotel is 2 mins walk from the Duomo so fantastically located. I will definitely return.
Our most recent 20 reviews
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