Hotel Cerretani Firenze - MGallery 4 stars

Customer review rating (ALL Rating) 4.6/5 475 reviews

Best price
guarantee
Hotel Cerretani Firenze - MGallery - Image 1
Hotel Cerretani Firenze - MGallery - Image 2
Hotel Cerretani Firenze - MGallery - Image 3
Hotel Cerretani Firenze - MGallery - Image 4
Via De Cerretani 68, 50123 Florence, Italy

Description

Hotel extras

  • Great location: in the heart of Florence, just a few steps from the Duomo

  • Historic charm: hotel's rich history reflected in architecture and design

  • Daily tea time: the Hotel's commitment to delivering a memorable experience

  • Michelangelo Bar: refined cocktails and spirits in a unique setting

Our accommodation(s)

Hotel location

Hotel Cerretani Firenze - MGallery

Via De Cerretani 68
50123 Florence
Italy

GPS:43.773521, 11.252575

Telephone
Fax +39 055 238 1312

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

IL MICHELANGELO

Traditional Tuscan cuisine and regional wines

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  475 reviews

TripAdvisor Rating  4.5/5  903 reviews

Certificate of excellence 2024

Great stay with few hiccups

Customer review rating 4.0/5

Amir K. Couples - Confirmed reviews ALL

The location of the hotel is perfect Rooms are clean and good Breakfast was superb Staff extremely helpfull Accor platinum status was not recognized No upgrade offered No welcome amenity in room

Dear Amir K., Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We apologize for the oversight in not recognizing your Accor platinum status and for any inconvenience caused. Your comments are valuable to us. Veronica Broccardi Schelmi, General Manager

Excellent customer care

Customer review rating 4.5/5

Nicholas T. Couples - Confirmed reviews ALL

All the staff were extremely friendly and helpful from the charming ladies that cleaned the room, reception, bar and the Manager who introduced herself at breakfast. The hotel is ideally situated in the city centre with sights and restaurants all close by. We thoroughly enjoyed our stay and would recommend the hotel without reservation.

Dear Mr. T., Thank you for your kind words regarding our excellent customer care and friendly staff. We are delighted to hear that you enjoyed your stay at our ideally situated hotel in the city center. Your recommendation means a lot to us. We look forward to welcoming you back in the future. Veronica Broccardi Schelmi, General Manager

Nice stay

TripAdvisor rating 4.0/5

Voyager_Nineteen71 TripAdvisor review

We stayed at this hotel as we wanted to stay in an Accor Property and the other Accor Hotel (Mercure Central) close to this one was sold out. This Hotel is very close to the train station as well as to the tourist spots which can be accessed by foot from here. There are a lot of eateries around the Hotel too. We arrived at the hotel at 12 PM and were informed that we had come early as the check-in was at 2 PM, which we were aware of. We waited in the lobby right up to 2 PM, but the room wasnt ready. We were then asked to go to a hall where there was some water, coffee and snacks while the room was getting ready. We finally got the room at 2.40 PM ! What was disappointing was the coldness with which the senior person at the front desk responded. There just didn't seem to be any urgency to ensure that the room was ready on time, forget before time. It was as if we were being done a favour by being allotted a room. Anyways - the room was excellent with all the required amenities and the beds were very comfortable. The bathroom and shower facilities were also excellent. It was a little cold so we asked for a heater and were provided one. I was a little surprised though, as hotels as premium as this usually have a digital setup where one can set the temperature in the room. We asked for an extension for checkout by an hour given that our train to Pisa was in the afternoon but we were informed that the hotel was full so the room had to be provided by us at 12 PM only. The hotel staff was kind enough to allow us to sit in the lobby after checking out after which we used the subway to the train station. All in all a good stay with a few hiccups. Special thanks to young Valentina for being very customer focussed and always responding with a smile. Other front desk staff were a little stiff.

Dear Voyager_Nineteen71, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our central location, the comfort of your room, and our amenities. We’re especially pleased that Valentina made a positive impression with her warm and attentive service. We sincerely apologize for the delay in your check-in and any perceived lack of urgency from our front desk team. Your feedback is valuable, and we are reinforcing our commitment to ensuring a smoother and more welcoming experience for all our guests. Regarding the temperature control, we appreciate your note, and we are continually evaluating ways to enhance our in-room comfort and convenience. We hope to have the pleasure of welcoming you again for an even better stay. Warm regards, Veronica Broccardi Schelmi General Manager

Stellar Team; stunning design; fabulous location

TripAdvisor rating 5.0/5

SmarttravellerTO TripAdvisor review

Hotels are costly and shopping for them in absentia can be a nerve wracking experience. A good review is designed to help prospective guests make as informed a decision as possible while offering both deserved praise and criticism for the property. The Hotel Cerettani is in a prime location in Florence, footsteps away from the Unita tram and a kiosk that sells the tram tickets via a human being, which tram will take you to the airport in just over 20 minutes. It's also an easy walk from Santa Maria Novella central train station. Many restaurants can be found away from the main site closest to hotel, the Duomo. I was greeted on my arrival and swiftly checked in by the very lively, warm, smart, and attentive, Stefania who, having taken note of all my pre-arrival requests, showed me to my room and even presented an alternative option if all was not to my satisfaction, which it absolutely was. My second floor interior facing room was utterly silent at all times, save for the sound of the church bells, which do not ring during the night. The high ceilings and gorgeous interior design features (headboard, mirrors, flooring, banquette, black out curtains, tables, chairs, and lamps) of the room impressed me greatly, as did its wonderful commodiousness, with a separate space between the bedroom and bathroom containing a bar and fridge station and cabinetry; hence three doors in all. The fridge, with a daily free supply of soft drinks and water was appreciated. I had trouble using the espresso machine but would have received help if I wanted it. The bathroom was truly stunning with adequate surface space for toiletries and lots of racks and hooks to hang high quality freshly laundered smelling towels (I strongly support the hotels eco conscious efforts). The showers were superb. I cannot give the highest marks to the beds and bedding. The spring basedmattresses, with some foam topping were not quite reflective of a four to five star hotel though offering adequate comfort and support. One bed needed to be changed on the second night because it was significantly more worn than its partner but this was carried out swiftly in the morning. The natural fibre pillows were mostly feather with only some down and this is the reverse and inferior materials ratio than was expected. The blankets were of similar quality-perhaps a few points better. The sheets were fine. A few other minor points of criticism go to lighting and television. If for no other reason than energy conservation, one should be able to independently control all the levels of lighting in the room between the mini bar and cabinet area and the bedroom. One could have the night table lights on or off with all the rest either all on or all off. Thus a large lamp and overhead light would both need to be on simultaneously, where only one would suffice. Perhaps the lights needed servicing in my room alone-not sure. Light switches, however, were easily accessible. Finally, the television selection could have been a little broader, with not one channel in a language other than Italian. A major point of concern was whether I would have the desired climate control features in the room (temperature and ventilation), but I was happy to say that during the day-time, when temperatures reached around 21C, the hote still its AC enabled in the rooms and the system was quiet, very effective, and easy to use. A good space heater was also readily provided. I remain in the dark as to what outside temperature causes the switch to heating and would insist on clear confirmation before a return visit. Daily buffet breakfasts were of of fairly broad selection, delicious, and very well laid out, with swift but never overbearing supplementary table service. Finally, I found the service at the hotel broken down to front of house staff, housekeeping, and the dining room to be outstanding and highly personable. A special thanks to Alessandro, Valentina, and Tawfik, for their warmth and prompt helpfulness at the front desk. All the housekeeping staff also did a wonderful job and promptly answered every request. And the young Kiara and Delfina were highly attentive and friendly without, as said, being obtrusive at breakfast-always full of smiles and grace and charming conversation. I will remember you all with great fondness. The common spaces in the lobby and dining room were also beautifully designed and with sumptuous furnishings making for a nice alternative in which to relax and enjoy an afternoon coffee and pastry-also free to guests. All in all, I was very pleased with my stay at the Cerettani and would return, believing its team to be sincerely dedicated to excellence and a very personal guest experience. This is the real basis on which I awarded a 5 star review. I do, however, think the beds and bedding could stand some improvement, and that greater precision and timeliness to pre- arrival questions such as those relating to bedding and climate control would have been appreciated.

Dear Discerningbuyerto, Thank you for taking the time to share your detailed feedback about your recent stay at Hotel Cerretani Firenze - MGallery. We are delighted to hear that you enjoyed our prime location, stunning design, and the attentive service provided by our team members. Your comments about the beds, bedding, lighting, and television have been duly noted, and we will make sure to review these areas for potential improvements. We are glad that you found the climate control features satisfactory and that you appreciated the daily buffet breakfast and the exceptional service from our staff members. Your kind words will be shared with Stefania, Alessandro, Valentina, Tawfik, Kiara, Delfina, and the rest of the team. We are committed to providing a personal and excellent guest experience for all our visitors. We look forward to welcoming you back in the future. Warm regards, Valentina - Front Office

Great stay, great staff

Customer review rating 4.5/5

Kevin C. Families - Confirmed reviews ALL

Lovely room, comfortable bed, lovely people. The shower was a ok but not great, everythjng else really good

Dear Mr. C., thank you for your kind words. We are delighted that you enjoyed your stay with us. Your feedback about the shower is duly noted, and we will strive to improve. We look forward to welcoming you back soon. Veronica Broccardi Schelmi, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 678 reviews 9.8/10 Location
  • 658 reviews 8.4/10 Room
  • 752 reviews 9.3/10 Service
  • 361 reviews 8.8/10 Breakfast
  • 334 reviews 7.9/10 Comfort
  • 261 reviews 7/10 Cleanliness
  • 180 reviews 8.9/10 Vibe
  • 152 reviews 5.7/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Florence

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.