Hotel Cerretani Firenze - MGallery 4 stars

there was a very bad smell (sewers?) in the common places of the hotel (not the room). the shower had very little supply of water (very difficult to take a shower) breakfast is rather expensive for the type of buffet (medium to low quality) but overall very friendly and helpful staff

We had a 1 night stay and were very pleased with the location, services and amenities at the hotel. It is a very short walk from the train station and close to all of the major sights. Check in online was very efficient and we were in the room within minutes of arrival. Very spacious and clean room. Front desk service was very efficient when we had questions and on check out. A great base for exploring Florence.

Service were fantastic, staff were great! Knew me by name and my requirements for my stay! Suggest places for me to eat, and they were both amazing!

From check in, the staffs, the room the location, check out, everything wonderful

A very pleasant stay with a very well located hotel. The staff were outstanding, in particular Stefania who was always very helpful through the whole stay. It was a pleasure dealing with her and her very proactive and positive attitude. The hotel is reasonable modern, with good size bathroom and main room. The room however is lacking a kettle which in the winter would have been appreciated. Given the quality of the hotel and the price i was expecting to see a better sized TV screen. this is to small to use as a second screen, or to connect to a ipad for example for some in room music. The air-conditioning was also rather dated which was disappointing as it was not always a stable and comfortable temperature in the room. The bars, coffee area only upen very late in the afternoon, although the Front office staff were able to open it slightly earlier on the last day to get us a warm drink which was very much appreciated. IT is also located close to the main train station. Overall the stay was very positive, and i would not hesitate to stay again.

Extremely enjoyed our stay in the MGallery in Firenze Italy, stayed at room 210, 24-26JAN. Perfect level of service/friendliness/politeness/helpfullness/guidance and understanding throughout our stay. A special thanks to Lara and Andrea from the Front Office team, they were extremely professional and made us feel at home away from our home. Always happy to assist, help and go the extra mile with true passion to their job, they really deserve to be praised for their effort. Other than that I would like to thank Soulayman for always greeting and assisting us in the most friendly manner during breakfast. Providing us with Coffee and Tea service with a Senegalese touch. Many thanks for an truly amazing stay! Best regards, Rafael E.

Suffered through 6 days of coming and going through a main lobby that smelled of sewage and cheap perfume. Literally held my breath when passing through. They installed an ozonator on day 6. Given room upgrade and complimentary breakfast at check-in. Told on day 3 that the breakfast was a mistake and had to pay. Discussed with front desk and told it would be complimentary despite their mistake. Then I was charged on the final invoice. Stayed at many Accor hotels and always very satisfied - except this time.

We were a 5 minute walk from the train station. A little longer with luggage and crowded street. The hotel was lovely. The breakfast was great The lounge, in the evening, was a nice finish to a busy day. Our room was a good size and the walk-in shower was a big plus for seniors.

Weekend stay at this hotel. Location is perfect , within walking distance to practically everywhere including the all important train station . Reception was very friendly and efficient , and the room while compact was very well appointed and extremely comfortable . My only reservation was the breakfast buffet. I feel the buffet could improve in the variety of hot options.

I was welcomed warmly, everything was very comfortable. Relaxing, friendly, easy-going

first trip to Firenez...had no idea of the city or layout...I only book Accor hotels and this was by far the best choice for my taste. Perfect location...1 block from the tram that'll whisk you into the city in 20 minutes or so for....1.50euro! I was upgraded to a Junior Suite...it was the BOMB! Great bathroom, quite corner room with writing desk, with lamp, window, crystal decanter with water/glasses! down the interior hall was the huge bedroom with another window, magnificent King size bed, easy chair with lamp for reading, like I said perfect room! (oh room number 321)… breakfast was included in my rate and was always quite nice...they have a 4 screen Monitor setup on the back wall which was playing beautiful nature scene's from around the world. My only 'complaint' would be that it would have been nice to have a bit more variety on the cheeses in particular...I was there for 6 nights and the cheese offerings were always the same...other than that I have NO complaints...just complaint's to the entire staff from Front of hour to breakfast room servers to housekeeping staff...Mahalo Plenty! (Hawaiian speak for thank you very much) Aloha from a Maui boy...

David by Michelangelo at the Accademia Gallery. The Uffizi Gallery and the magnificent Firenze Cathedral in one package. What more can you wish for in a 4 day stop over? That is what Florence offers you plus a market that deals with your appetite.

I and my family are really satisfied your hotel service during our stay. I would like to share my experience about one of your concierge staff. On 25 December morning around 8 am, I and my husband would like to go to the place which can see the beautiful landscape of Florence but I cannot remember the place of name. I asked one of your staff, he asked me to take the boat trip but I told him there is a statue which can take taxi to go up the hill but I can’t remember the place. He cannot answer me and just tell me the hotel location on the map. He made me very frustrated. Finally, I called my friend in Hong Kong, she told me the place name “Palazzo Michelangelo”.

ok, the lobby is a bit stinky.... It really feels like a Mercure....

Generally was satisfactory , welcoming staff especially Toufiq at the front desk and soulaiman at the restaurant , house keeping was also great and have prepared the room perfectly all the time