Cerretani Hotel Firenze - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.7/5 599 reviews

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Description

Hotel extras

  • Great location: in the heart of Florence, just a few steps from the Duomo

  • Historic charm: hotel's rich history reflected in architecture and design

  • Daily tea time: the Hotel's commitment to delivering a memorable experience

  • Michelangelo Bar: refined cocktails and spirits in a unique setting

Our accommodation(s)

Hotel location

Cerretani Hotel Firenze - MGallery Collection

Via De Cerretani 68
50123 Florence
Italy

GPS:43.773521, 11.252575

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Il Michelangelo

"Il Michelangelo" bar offers an intimate and elegant environment, ideal for enjoying fine Tuscan wines. Immerse yourself in the local winemaking tradition, in a refined and welcoming atmosphere

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  599 reviews

Customer review rating 5.0/5

Cristina O. Couples - Confirmed reviews ALL

WONDERFUL

Dear Mrs. Cristina O., Thank you for your wonderful review. We are truly delighted to know that you appreciated the warm welcome and the possibility of checking in earlier than the standard time. It is always our pleasure to accommodate our guests whenever possible, ensuring a seamless and comfortable arrival experience. We are especially pleased that your stay met your expectations, and we sincerely hope it was filled with moments of relaxation and enjoyment. It would be an honour to welcome you back again in the near future. We look forward to hosting you once more for another exceptional stay. Warmest regards. Veronica Broccardi Schelmi, General Manager

Customer review rating 4.0/5

Andreas H. Couples - Confirmed reviews ALL

I had high expectations from an MGallery hotel, having stayed at various establishments in Australia and Asia. I must this stay fell short of the expectation. Breakfast choices were very limited (even compared to the Mercure we stayed in Napoli). Room is pleasant enough, and location is convenient, but very dissapointed with the breakfast option

Dear Andreas H., Thank you for sharing your feedback regarding your recent stay at Cerretani Hotel Firenze. We sincerely appreciate your loyalty to MGallery hotels worldwide and the time you took to highlight your experience. We are pleased to hear that you found your room comfortable and our location convenient. At the same time, we regret that our breakfast offerings did not fully meet your expectations. Please rest assured that your observations have been shared with our team as we continuously strive to refine and elevate every aspect of our guest experience. It would be our pleasure to welcome you back in the future, allowing us the opportunity to provide the impeccable experience you rightfully anticipate from an MGallery property. Sincerely, Veronica Broccardi Schelmi, General Manager

Customer review rating 5.0/5

Graeme S. Couples - Confirmed reviews ALL

We sought a quality experience in the heart of Florence and our expectations were fully met in this oasis of calm.

Dear Graeme S., We are delighted to hear that your stay in our Florentine oasis exceeded your expectations. Thank you for appreciating our sustainable practices and attentive service – it was our pleasure to ensure a serene and refined experience for you. We look forward to welcoming you back for another exceptional stay. Veronica Broccardi Schelmi, General Manager

Customer review rating 4.5/5

Rino P. Business - Confirmed reviews ALL

Based on my recent stay, I would highly recommend this hotel for its exceptional combination of convenience and service. The location is ideal, providing easy access to local attractions. My room was impressively clean and well-maintained, a clear testament to the hard work of the housekeeping crew, whose polite and attentive service was consistently excellent. The only aspect that could be improved is the water pressure in the shower, which was disappointingly slow. Aside from this, it was a very comfortable and pleasant experience.

Dear Mr. Rino P., Thank you for your kind and generous feedback. We are truly delighted to know that our location, room comfort, and the attentive care of our housekeeping team contributed to such a pleasant stay. We appreciate your feedback regarding the water pressure in the shower. Your comments are valuable as we strive to provide an exceptional experience for our guests. It would be a pleasure to welcome you back and have the opportunity to make your next visit even more exceptional. Sincerely, Veronica Broccardi Schelmi, General Manager

Customer review rating 4.0/5

Gary S. Couples - Confirmed reviews ALL

We stayed in a junior suite on the 4th floor. Comfortable stay, friendly staff and excellent location. Room was nice but very disappointed that the water pressure was so feeble - it literally dribbled out of the shower and running a bath took over an hour! Breakfast was also very limited and mediocre Overall a nice stay but simply lacked the nice little details that would have transformed this into outstanding and differentiated the hotel from its peers

Dear Gary S., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the comfort of the room, our location, and the friendliness of our staff. We sincerely apologize for the inconvenience you experienced with the water pressure and the breakfast selection. We regret that these aspects did not fully meet your expectations, and we truly appreciate you bringing them to our attention. Your comments will be duly noted as we continually strive to enhance our guest experience. We hope to welcome you back in the future for an even better experience. Veronica Broccardi Schelmi, General Manager

Other web-users rate our hotel

  • 688 reviews 9.8/10 Location
  • 621 reviews 8.3/10 Room
  • 674 reviews 9.1/10 Service
  • 338 reviews 7.9/10 Breakfast
  • 321 reviews 8/10 Comfort
  • 230 reviews 7/10 Cleanliness
  • 150 reviews 3.9/10 Amenities
  • 73 reviews 6.7/10 Food

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