25hours Hotel Florence Piazza San Paolino 4 stars

TripAdvisor rating 4.5/5 270 reviews

25hours Hotel Florence Piazza San Paolino - Image 1
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Description

Hotel extras

  • San Paolino Restaurant

  • Alimentari Coffee Shop

  • Companion Bar

  • Cinema Paradiso

  • Sauna and Gym with relaxation room

Our accommodation(s)

Hotel location

25hours Hotel Florence Piazza San Paolino

Piazza Di San Paolino 1
50123 FLORENCE
Italy

GPS:43.77281, 11.24812

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  270 reviews

Certificate of excellence 2023

Fun Time In A Great Location

TripAdvisor rating 5.0/5

Mlstar Couples - TripAdvisor review

We had a fun time at this hotel. It was in a good location relative to the train station, airport tram, and tourist attractions. On all our prior trips we stayed at the Santa Croce end of the city, so this was a change for us in terms of what was closer or further away, and overall equally accessible in balance with what we wanted to do. As you can read -the hotel is themed on heaven or hell. This is carried out throughout the property in a light way and added to the lively vibe. Restaurants were always busy downstairs whether for coffee or apertivo or people getting work done. There was a sauna(hell) and a music/billiards/library. So when you want a break from sightseeing this is a good home base. Beds were comfie, room was quiet and ours came with a small balcony with a view of the monastery next door and orange trees. Plenty of elbow room for two people. Breakfast was excellent and the room was gorgeous. We were greeted each morning by Niloufar who made sure we were satisfied and caffeinated. The people at the front desk were each well trained and helpful whenever we had any needs. We will now have to keep not just this location, but all 25hours on our list for future adventures.

Ciao, We are delighted to hear that you had a wonderful stay with us at 25hours Hotel Sanpaolino and thank you very much for the positive review of our hotel. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you so much for staying with us and we hope to see you in near future. Best Nicola Masini Rooms Operations Manager

Great Location

TripAdvisor rating 4.0/5

CBC122 Families - TripAdvisor review

This hotel is walkable from the train station, Santa Maria Novella. Maybe 10 minutes. The hotel has a cool vibe and a lovely courtyard to sit in and enjoy a glass of Prosecco. We had two rooms and I was sharing with my adult daughter. So the shower is a clear glass with a little frosting. I wish I would have checked on that prior to booking. I prefer a shower in a bathroom but besides that, the room was nice and clean. Not sure why hotels assume that only couples will be staying in hotels. Aside from that, there was a fridge with a couple of free drinks. The heaven/hell theme is in full force in the rooms and elevators. The location is great and close to lots of stores and sights.

Ciao, Thank you for taking your time to review us. We take on all feedback and we will of course pass your comments onto the relevant departments. Kind regards Nicola Masini Rooms Operations Manager

Terrible customer service. Didn't live up to the pics

TripAdvisor rating 1.0/5

Dorothy S TripAdvisor review

I had to depart three days early because of a genuine crisis which I documented for them and they refused to reimburse me. Totally unreasonable and greedy. The "hell" rooms were truly hellish. The whole reason I stayed there was because of the pics of the beautiful atrium, but you can only sit there for paid breakfast for hotel guests. We got there early and wanted to have breakfast there and were turned away.

Ciao, I thank you for your feedback detailing your stay at 25hours Hotel Sanpaolino. I am sorry however to hear that the design of our rooms was not to your full satisfaction. Kindly allow me to mention that we have well described our theme and we uploaded in all website photos of the rooms. Nevertheless please rest assured that I have taken note of your comments . I thank you again for your constructive feedback as every guest impression is valuable. Best regards Nicola Masini Rooms Operations Manager

Better options available at the same price point

TripAdvisor rating 3.0/5

Richard D TripAdvisor review

This hotel has a funky lobby and an interesting aesthetic. The front desk needs more consistent staffing as it does get busy resulting in lines at key check in and check out times. Overall its a decent hotel. Some features that left me puzzled: the only powerpoint that the kettle can be plugged into is under the desk and there was no adaptor for the other powerpoints in the room so I had to boil water under the desk each morning; the hotel offers filtered coffee which is quite gimmicky as the coffee filters don't always arrive folded - I watched a youtube video to do it correctly one morning before any coffee; the cleaning and restocking by housekeeping was a bit of a hit and miss. To be fair to this hotel, I mentioned the issues at check out and was given a small discount. My overall summary is that the designers have focused too much on the aesthetics and not enough on the practicalities - get the basics right and everything else will flow.

Dear Richard, Thank you for taking your time to review us. We take on all feedback and we will of course pass your comments onto the relevant departments. Kind regards Nicola Masini Rooms Operations Manager

Lively hotel with artistic feel

TripAdvisor rating 5.0/5

Traveler797329 Couples - TripAdvisor review

This hotel had a lot of action. There were several events in the main restaurant with music and energy abound. It added to the guest experience. The dinning area is in a beautiful atrium. The bar/lounge has lots of seating and great decor. Our room was deep red with an ‘inferno’ style. We requested it and I would recommend. Staff was helpful. They helped arrange a visit to a winery so we could avoid a group tour. Location is unbeatable. Close to everything you want to see in Florence. Visit the little wine bar next door. Nice music and vibes.

Ciao, We are delighted to hear that you had a wonderful stay with us at 25hours Hotel Sanpaolino and thank you very much for the positive review of our hotel. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you so much for staying with us and we hope to see you in near future. Best Nicola Masini Rooms Operations Manager

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Other web-users rate our hotel

  • 1,129 reviews 9.5/10 Location
  • 1,250 reviews 8.1/10 Room
  • 1,009 reviews 8.3/10 Service
  • 22 reviews 8/10 WiFi
  • 987 reviews 9.6/10 Vibe
  • 873 reviews 9.1/10 Amenities
  • 602 reviews 8/10 Breakfast
  • 558 reviews 7.7/10 Comfort

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