Pullman Zhouzhuang Hotel

My family had an excellent weekend at Hotel. Thank you very much!

Really appreciated Candy of reception desk, for her kind and professional service level to Platinum member, including room upgrade and late check-out. We enjoyed the stay several times, and look forward to meet with Accor team again in Zhou Zhuang.

We came here for the training. Conference room is good but the key thing is people who are in charge of us are well trained- very professional.

It was a great stay with the F., everybody took well care of us, the place was super nice and clean and the suite was well decorated.

The room and restrant provide good service. I love the buffet very much.

We heard that the buffet dinner will offer one crab per guest though A+ membership promotion news. We started our dinner at about 5:15 pm and asked for the crab at about 6:30 pm for the first time. The answer from the waitress was " Please wait a moment and the crab will be distributed soon". I asked for the crab at about 6:45pm at the restaurant receipt for the 2nd time. A tall gentleman in light grey suit told me that the crab will be supplied to me within 10 minutes. At 7:25pm, no crab came. I walked to the receipt and found the other tables and guests have already enjoyed their crabs. I was so angry and communicated with that man again. He told me "so many guests today ......". Finally, the very small crab came at 7:35pm. we 2 adults and 1 child wasted over 1-hour/person for the so called crab!!!

I was thrilled with my stay at the Pullman Zhouzhuang. I wish I had spent more of my stay in China there. Excellent value for money, wonderful service, wonderful location, wonderful facilities. I was in China for work, but had my family with me for company. The Pullman Zhouzhuang was ideal for both purposes -- close to the factory I had to visit, an excellent children's area, a relaxing and pleasant ambience. I felt instantly relaxed on entering the hotel. My only complain is I wish the pool and sports facilities opened earlier (say 6 instead of 8) so I could take advantage of them before work.

A 2 year old property with big spaces and rooms that have been carefully and imaginatively designed and created. The service is engaged, warm and friendly from all staff. Breakfast buffet is sumptuous. Highly recommended for couples or singles amd especially for families : this property offers a lot for youngsters. Conferences and teade shows are well catered for as well.

I spent 5 days at the hotel which was my base to explore Zhouzhuang old town.

Le Accor Club member recognition at frontdesk. Helpful staff like Peter, Pheobe and loung waitress. Looking forward to have a real loung in the hotel like Lucy said. Certainly will visit it again.

Service can be improved, expecially at front desk and F&B outlet

Beyond the expectation

Generally OK with good staff and house keeper, nice view and surroundings. But no connection with Zhouzhuang ancient town (ticketing or transportation).

upgraded to lake view, room is spacious and bed is comfortable. Free movies is a plus. Swimming pool is good, hot pool is nice for relaxing after swimming. If the table tennis table is indoor, it would be better. We played for 5 mins and got 6,7 mosquito bits each, itchying... Breakfast food is good and it is served till 11am for the weekend, bonus for those who like a long lie and have bruch directly.

more than 80 Customers were well taken care of by the hotel staff especially the GM Lucy, Customer experience manager Phoebe, Account Manager Lori Zhu, and Sales manager David Fu, from the conference to sightseeing coordination, facility support. Thanks the whole team to make this event a very successful one.