Pullman Zhouzhuang Hotel

Customer review rating 4.7/5 1,953 reviews

ALLSAFE approved hotel

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Pullman Zhouzhuang
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+ 22 Services

Hotel extras

  • Close to Zhouzhuang Ancient Town attractions

  • Located in Wetland Park

  • Throughout WIFI and private balconies

  • FLEXA-branded Family Rooms

  • The only deluxe and classic Cantonese Restaurant in the local area

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursionsPaying
  • Bicycles rental
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Zhouzhuang

No 88 Quanwang Road
Zhouzhuang Town, Kunshan City
Jiangsu Province, China
215325 kunshan
china

Tel: +8651255118888

Fax: (+86)512/55110008

Check-in from 15h00

Check out up to 12h00

  • ZHOUZHUANG ANCIENT TOWN : 

  • By plane

    HONGQIAO AIRPORT At 55km / 34 miles

  • By train

    KUNSHAN SOUTH At 30km / 18.64 miles

GPS :31.12683, 120.855811

Our accommodation(s)

Each room is perfectly appointed with our signature Pullman Bed, soak bath, rainforest shower, satellite TV, yoga mat and free broadband Internet access. The hotel features lake and park view rooms.

SUPERIOR ROOM, Twin Beds, Park View

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, Twin Beds, Lake View

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Lake View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Lake View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

PREMIUM DELUXE ROOM,1 King Bed and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 55 / 592 sq ft
  • Views: Lake View, Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE EXECUTIVE ROOM, LOUNGE BENEFITS, TWIN BEDS, PARK VIEW

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Lake View, Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE EXECUTIVE ROOM, LOUNGE BENEFITS, 1KING SIZE BED, LAKE OR PARK VIEW

  • Max. number of persons: 3
  • Area: From 50 / 538 sq ft
  • Views: Park view, Lake View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

LA LUNE CHINESE RESTAURANT

Type of cuisine: Gourmet

Elegant and featured with Kun Opera culture, La Lune Chinese Restaurant showcases Cantonese cuisine classics and local menus, which diners can enjoy from 18 private dining rooms with exquisite garden view, an ideal venue for business and leisure dining.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFÉ 88

Type of cuisine: International

A flexible-configured, pleasing lakefront all-day-dining restaurant with chic à la carte menus and buffet, providing vibrant space and atmosphere for leisure dining.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Non contractual photo

Two-tiered Lobby Lounge in tranquil vibe featured with floor-to-ceiling glass embracing Swan Lake, serving gourmet coffee, craft cocktail, fine wine and freshly baked patisseries as well as delectable food menu. Work-friendly Wi-Fi access available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

V PUB

Non contractual photo

Features a décor infusing Chinese and cosmopolitan elements and serves a wide variety of fine wine, sophisticated cocktails created with artisanal spirits and impressive snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 820

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Pullman Zhouzhuang

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

1,953 reviews

tripadvisor

TripAdvisor Rating 5.0/5

3,577 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

The lake view is great, whole hearted service - staff, I love the breakfast!

Customer review rating 4.5/5

S. Y. Families - 11/03/2021 Confirmed reviews ALL

The staff there is very warm hearted, they helped us to take the heavy luggage and my son vomited around 11pm but they helped us to change the beddings quickly. Many thanks.

Dear Y. S., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well locatated

Customer review rating 5.0/5

Ocean Families - 08/02/2021 Confirmed reviews ALL

Great service. Good view and great restaurant

Dear Hai Yang Y., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located, the lake view is fantastic

Customer review rating 4.5/5

Zheng Z. Families - 04/01/2021 Confirmed reviews ALL

the staff is so nice to meet my requirement. The room facilities are very well. the room temperature is lower than what i expected. it spend several hours to heat the room. The management of the Hotel Chinese Restaurant is not good. The staff was not familiar with the Menu.

Dear Zheng Z., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. As for the problem you mentioned, we have conducted investigation and training at the first time. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Good service

Customer review rating 5.0/5

W. W. Families - 05/06/2020 Confirmed reviews ALL

Very good service. Customer oriented. Good location of the hotel. Very quiet.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Good stay

Customer review rating 4.0/5

Jane Families - 04/06/2020 Confirmed reviews ALL

I wasn't expect too much food Chinese food during my free dinner. At least should be optional for guest would be better. Why green part has to be paid, I still don't get it if it's part of hotel.

Dear guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

pleasent saff and nice set up

Customer review rating 4.5/5

Anonymous Families - 04/01/2020 Confirmed reviews ALL

perfect

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Nice Hotel to Escape the City Life and Explore Zhouzhuang Old Town

TripAdvisor rating 5.0/5

Jasonwangdong Friends getaway - 29/12/2019 TripAdvisor review

Stayed in the hotel with friend and the family. Enjoyed the local and fusion foods in the Chinese restaurant. The breakfast runs late and we could have a nice late breakfast while trying local noddle and freshly brewed soy bean milk. Room is clean, well designed with good view. It's pity that we could not walk around the hotel to see the nice surroundings because of the rain.

Customer review rating 4.5/5

L. Y. W. Couples - 13/12/2019 Confirmed reviews ALL

A quiet and comfortable stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

excellent

Customer review rating 5.0/5

Z. Families - 05/12/2019 Confirmed reviews ALL

My family had an excellent weekend at Hotel. Thank you very much!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

A new best Accor Hotel

Customer review rating 5.0/5

Z. L. Business - 21/11/2019 Confirmed reviews ALL

Really appreciated Candy of reception desk, for her kind and professional service level to Platinum member, including room upgrade and late check-out. We enjoyed the stay several times, and look forward to meet with Accor team again in Zhou Zhuang.

Dear L. Z., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Heartists and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Nice hotel and very well trained staffs

Customer review rating 4.5/5

Ken L. Business - 14/11/2019 Confirmed reviews ALL

We came here for the training. Conference room is good but the key thing is people who are in charge of us are well trained- very professional.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Great stay in a new and clean hotel

Customer review rating 5.0/5

D. M. A. F. Families - 12/11/2019 Confirmed reviews ALL

It was a great stay with the F., everybody took well care of us, the place was super nice and clean and the suite was well decorated.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Worth the price

Customer review rating 5.0/5

Anonymous Families - 06/11/2019 Confirmed reviews ALL

The room and restrant provide good service. I love the buffet very much.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Heartists and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Overall is fine, however, the experience of the buffet dinner is extremely terrible.

Customer review rating 3.5/5

H. Y. Families - 31/10/2019 Confirmed reviews ALL

We heard that the buffet dinner will offer one crab per guest though A+ membership promotion news. We started our dinner at about 5:15 pm and asked for the crab at about 6:30 pm for the first time. The answer from the waitress was " Please wait a moment and the crab will be distributed soon". I asked for the crab at about 6:45pm at the restaurant receipt for the 2nd time. A tall gentleman in light grey suit told me that the crab will be supplied to me within 10 minutes. At 7:25pm, no crab came. I walked to the receipt and found the other tables and guests have already enjoyed their crabs. I was so angry and communicated with that man again. He told me "so many guests today ......". Finally, the very small crab came at 7:35pm. we 2 adults and 1 child wasted over 1-hour/person for the so called crab!!!

Dear guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Srunning hotel resort offering service and luxury ...

TripAdvisor rating 5.0/5

DianneMuriel Solo travel - 18/09/2019 TripAdvisor review

A 2 year old property with big spaces and rooms that have been carefully and imaginatively designed and created. The service is engaged, warm and friendly from all staff. Breakfast buffet is sumptuous. Highly recommended for couples or singles amd especially for families : this property offers a lot for youngsters. Conferences and teade shows are well catered for as well.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Heartists and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Very good hotel when visit Zhouzhuang

TripAdvisor rating 4.0/5

Global58135859497 Business - 21/02/2019 TripAdvisor review

All in all, this hotel provided excellent services in my stay. All the staffs I met provided necessary help to me which is ever more I need. Great staff. However, should improve the maintenance of facilities. (Moldy wall in another of bathroom, loosen mirror)

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. And we also appreciate your suggestions of hotel facilities. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

NICE HOTEL AND LOVELY STAFF

TripAdvisor rating 5.0/5

HSBC17 Couples - 28/11/2018 TripAdvisor review

My wife and I had a wonderful and memorable wedding anniversary stay at Pullman Zhouzhuang. Staff are lovely, friendly and welcoming. Food at the Chinese restaurant is good and reasonable price. Our room is super spacious with big bed and nice lake view. Special thanks to Vincent who arranged red wine and cake to our room for our anniversary. We feel so welcomed and would definitely come back!

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

New but not all facilities operating

TripAdvisor rating 3.0/5

BrenandJohn Couples - 11/09/2018 TripAdvisor review

Nice new resort but the bar and club lounge were not operating due to lack of clients. The staff were very helpful and tried to compensate for the reduced services. Transport to and from the resort was difficult, we required long distance taxis both to and from the resort.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

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