Pullman Zhouzhuang

Customer review rating (ALL Rating) 4.7/5 410 reviews

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Description

Hotel extras

  • Close to Zhouzhuang Ancient Town attractions

  • Located in Wetland Park

  • Throughout WIFI and private balconies

  • FLEXA-branded Family Rooms

  • The only deluxe and classic Cantonese Restaurant in the local area

Our accommodation(s)

Hotel location

Pullman Zhouzhuang

No 88 Quanwang Road, Zhouzhuang Town, Kunshan City, Jiangsu Province, China
215325 KUNSHAN
China

GPS:31.12683, 120.855811

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  410 reviews

TripAdvisor Rating  5.0/5  6,977 reviews

Very good stay!

Customer review rating 4.5/5

C.l. Families - Confirmed reviews ALL

It was a very good stay with my family. The in-laws were also very satisfied. The rooms, the breakfast, as well as the restaurant, all is good!

Dear Chen Bo L., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team

We felt special at Pullman

TripAdvisor rating 5.0/5

JAT J TripAdvisor review

We hay a great time at Zhouzhuang Pullman. We felt special, and for us that is the best overall feeling when you stay in a hotel. Special thanks to Befo Cai. F&B Manager and his team, as well as Michelle Wu, General Manager who helped us solving some important transport issues. Also thanks to Reception team that was great helping us in different ways all along our stay

Good stay

Customer review rating 5.0/5

Lei C. Friends - Confirmed reviews ALL

Front Desk are very professional. This hotel is very beautiful. great stay.

Impeccable Journey

Customer review rating 5.0/5

James Y. T. Couples - Confirmed reviews ALL

Stayed in room 1605 for two nights between 01-03/07/2023. Warmest greeting and unbeatable service from start to end. In room and buffet breakfast were both fantastic. Great blend of modern hardware with a hint of traditional taste inherited from the nearby ancient town. Love the wooden swipe card. Thank you Catherine, Nancy and Ken for the unbeatable hospitality. Greatly appreciated.

Dear James Yu-Chun T., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team

Poor interdepartmental communication and poor hygiene

Customer review rating 2.0/5

P. Families - Confirmed reviews ALL

Booked with a heartist rate and the hotel required me to present both the heartist card and an employment letter. I brought my heartist card and ID but were not enough. They took a ¥2000 bond on hold till now and has not released yet. The hotel said would not release the bond until I provide my employment letter. I have contacted my T&C department and they would contacted your regional management. Room was not hygienic with a used dirty napkin underneath my bed. Asked the receptionist for the discount information in restaurant but the receptionist had no clue. She called the two restaurants for me but the managers of the restaurants were not there. Did not get the information until I went to the restaurant myself.

Dear Yi Hao P., Thank you for taking the time to tell us about your experience at the Pullman Zhouzhuang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Team

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Other web-users rate our hotel

  • 572 reviews 8.4/10 Location
  • 947 reviews 8.2/10 Room
  • 1,103 reviews 8.4/10 Service
  • 716 reviews 9.3/10 Vibe
  • 442 reviews 8.5/10 Amenities
  • 361 reviews 7.1/10 Food
  • 296 reviews 7.7/10 Breakfast
  • 269 reviews 7.8/10 Cleanliness

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