Pullman Zhouzhuang Hotel

Customer review rating 4.7/5 1,758 reviews

Pullman Zhouzhuang
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+ 23 Services
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Hotel extras

  • Close to Zhouzhuang Ancient Town attractions

  • Located in Wetland Park

  • Throughout WIFI and private balconies

  • FLEXA-branded Family Rooms

  • The only deluxe and classic Cantonese Restaurant in the local area

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Boat excursions
  • Bicycles rental
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Pullman Zhouzhuang

No 88 Quanwang Road
Zhouzhuang Town, Kunshan City
Jiangsu Province, China
215325
kunshan
china

Tel: +8651255118888

Fax: (+86)512/55110008

Check-in from 15h00

Check out up to 12h00

  • ZHOUZHUANG ANCIENT TOWN : 

  • By plane

    HONGQIAO AIRPORT At 55km / 34 miles

  • By train

    KUNSHAN SOUTH At 30km / 18.64 miles

GPS :31.12683, 120.855811

Our accommodations

Each room is perfectly appointed with our signature Pullman Bed, soak bath, rainforest shower, satellite TV, yoga mat and free broadband Internet access. The hotel features lake and park view rooms.

SUPERIOR ROOM, Twin Beds, Park View

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call

DELUXE ROOM, Twin Beds, Lake View

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call

DELUXE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call

PREMIUM DELUXE ROOM,1 King Bed and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 55 / 592 sq ft
  • Views: Lake side, Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call

DELUXE EXECUTIVE ROOM, LOUNGE BENEFITS, TWIN BEDS, PARK VIEW

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Lake side, Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call

DELUXE EXECUTIVE ROOM, LOUNGE BENEFITS, 1KING SIZE BED, LAKE OR PARK VIEW

  • Max. number of persons: 3
  • Area: From 50 / 538 sq ft
  • Views: Park view, Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call
Rooms

Our restaurants and bars

LA LUNE CHINESE RESTAURANT

Type of cuisine: Gourmet

Elegant and featured with Kun Opera culture, La Lune Chinese Restaurant showcases Cantonese cuisine classics and local menus, which diners can enjoy from 18 private dining rooms with exquisite garden view, an ideal venue for business and leisure dining.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFÉ 88

Type of cuisine: International

A flexible-configured, pleasing lakefront all-day-dining restaurant with chic à la carte menus and buffet, providing vibrant space and atmosphere for leisure dining.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Non contractual photo

Two-tiered Lobby Lounge in tranquil vibe featured with floor-to-ceiling glass embracing Swan Lake, serving gourmet coffee, craft cocktail, fine wine and freshly baked patisseries as well as delectable food menu. Work-friendly Wi-Fi access available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

V PUB

Non contractual photo

Features a décor infusing Chinese and cosmopolitan elements and serves a wide variety of fine wine, sophisticated cocktails created with artisanal spirits and impressive snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 820

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Pullman Zhouzhuang

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

1,758 reviews

tripadvisor

TripAdvisor Rating 5.0/5

2,598 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good service

Customer review rating 4.7/5

W. W. Families - 05/06/2020 Confirmed reviews ALL

Very good service. Customer oriented. Good location of the hotel. Very quiet.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Good stay

Customer review rating 4.7/5

Jane Families - 04/06/2020 Confirmed reviews ALL

I wasn't expect too much food Chinese food during my free dinner. At least should be optional for guest would be better. Why green part has to be paid, I still don't get it if it's part of hotel.

Dear guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

pleasent saff and nice set up

Customer review rating 4.7/5

Anonymous Families - 04/01/2020 Confirmed reviews ALL

perfect

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Nice Hotel to Escape the City Life and Explore Zhouzhuang Old Town

TripAdvisor rating 5.0/5

Jasonwangdong Friends getaway - 29/12/2019 TripAdvisor review

Stayed in the hotel with friend and the family. Enjoyed the local and fusion foods in the Chinese restaurant. The breakfast runs late and we could have a nice late breakfast while trying local noddle and freshly brewed soy bean milk. Room is clean, well designed with good view. It's pity that we could not walk around the hotel to see the nice surroundings because of the rain.

Customer review rating 4.7/5

L. Y. W. Couples - 13/12/2019 Confirmed reviews ALL

A quiet and comfortable stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

excellent

Customer review rating 4.7/5

Z. Families - 05/12/2019 Confirmed reviews ALL

My family had an excellent weekend at Hotel. Thank you very much!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

A new best Accor Hotel

Customer review rating 4.7/5

Z. L. Business - 21/11/2019 Confirmed reviews ALL

Really appreciated Candy of reception desk, for her kind and professional service level to Platinum member, including room upgrade and late check-out. We enjoyed the stay several times, and look forward to meet with Accor team again in Zhou Zhuang.

Dear L. Z., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Heartists and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Nice hotel and very well trained staffs

Customer review rating 4.7/5

Ken L. Business - 14/11/2019 Confirmed reviews ALL

We came here for the training. Conference room is good but the key thing is people who are in charge of us are well trained- very professional.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Great stay in a new and clean hotel

Customer review rating 4.7/5

D. M. A. F. Families - 12/11/2019 Confirmed reviews ALL

It was a great stay with the F., everybody took well care of us, the place was super nice and clean and the suite was well decorated.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Worth the price

Customer review rating 4.7/5

Anonymous Families - 06/11/2019 Confirmed reviews ALL

The room and restrant provide good service. I love the buffet very much.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Heartists and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Overall is fine, however, the experience of the buffet dinner is extremely terrible.

Customer review rating 4.7/5

H. Y. Families - 31/10/2019 Confirmed reviews ALL

We heard that the buffet dinner will offer one crab per guest though A+ membership promotion news. We started our dinner at about 5:15 pm and asked for the crab at about 6:30 pm for the first time. The answer from the waitress was " Please wait a moment and the crab will be distributed soon". I asked for the crab at about 6:45pm at the restaurant receipt for the 2nd time. A tall gentleman in light grey suit told me that the crab will be supplied to me within 10 minutes. At 7:25pm, no crab came. I walked to the receipt and found the other tables and guests have already enjoyed their crabs. I was so angry and communicated with that man again. He told me "so many guests today ......". Finally, the very small crab came at 7:35pm. we 2 adults and 1 child wasted over 1-hour/person for the so called crab!!!

Dear guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Can't recommend this hotel highly enough

Customer review rating 4.7/5

Spacemoose Business - 21/10/2019 Confirmed reviews ALL

I was thrilled with my stay at the Pullman Zhouzhuang. I wish I had spent more of my stay in China there. Excellent value for money, wonderful service, wonderful location, wonderful facilities. I was in China for work, but had my family with me for company. The Pullman Zhouzhuang was ideal for both purposes -- close to the factory I had to visit, an excellent children's area, a relaxing and pleasant ambience. I felt instantly relaxed on entering the hotel. My only complain is I wish the pool and sports facilities opened earlier (say 6 instead of 8) so I could take advantage of them before work.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Heartists and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Srunning hotel resort offering service and luxury ...

TripAdvisor rating 5.0/5

DianneMuriel Solo travel - 18/09/2019 TripAdvisor review

A 2 year old property with big spaces and rooms that have been carefully and imaginatively designed and created. The service is engaged, warm and friendly from all staff. Breakfast buffet is sumptuous. Highly recommended for couples or singles amd especially for families : this property offers a lot for youngsters. Conferences and teade shows are well catered for as well.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Heartists and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Glorious resort hotel in historic Zhouzhuang

Customer review rating 4.7/5

Dianne Solo - 17/09/2019 Confirmed reviews ALL

I spent 5 days at the hotel which was my base to explore Zhouzhuang old town.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

perfect experience in Pullman Zhouzhuang

Customer review rating 4.7/5

Alex Families - 02/09/2019 Confirmed reviews ALL

Le Accor Club member recognition at frontdesk. Helpful staff like Peter, Pheobe and loung waitress. Looking forward to have a real loung in the hotel like Lucy said. Certainly will visit it again.

Dear Min L., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Heartists and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. We are looking forward to see you again. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Just OK

Customer review rating 4.7/5

Boney T. Families - 01/09/2019 Confirmed reviews ALL

Service can be improved, expecially at front desk and F&B outlet

Dear guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Very nice place

Customer review rating 4.7/5

Micko Families - 30/08/2019 Confirmed reviews ALL

Beyond the expectation

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Hotel is just hotel

Customer review rating 4.7/5

Anonymous Couples - 27/08/2019 Confirmed reviews ALL

Generally OK with good staff and house keeper, nice view and surroundings. But no connection with Zhouzhuang ancient town (ticketing or transportation).

Dear Guest, Thank you for the great review and suggestion of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

good

Customer review rating 4.7/5

Rachel Families - 21/08/2019 Confirmed reviews ALL

upgraded to lake view, room is spacious and bed is comfortable. Free movies is a plus. Swimming pool is good, hot pool is nice for relaxing after swimming. If the table tennis table is indoor, it would be better. We played for 5 mins and got 6,7 mosquito bits each, itchying... Breakfast food is good and it is served till 11am for the weekend, bonus for those who like a long lie and have bruch directly.

Dear guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like the table tennis that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Satisfied customer experience, nice view and considerable service and professional attitude.

Customer review rating 4.7/5

Fatima Y. Business - 24/07/2019 Confirmed reviews ALL

more than 80 Customers were well taken care of by the hotel staff especially the GM Lucy, Customer experience manager Phoebe, Account Manager Lori Zhu, and Sales manager David Fu, from the conference to sightseeing coordination, facility support. Thanks the whole team to make this event a very successful one.

Dear Ms. Y., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Heartists and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang
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