Novotel Suzhou SIP 4 stars

Customer review rating (ALL Rating) 5.0/5 638 reviews

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688 Suzhou Avenue East, 215027 SUZHOU, China

Description

Hotel extras

  • On the bank of Jinji Lake

  • Adjacent to Suzhou International Expo Center

  • Metro Station Line 1 at hotel front door

  • Enjoy lake view,city view or garden view in guest room

Our accommodation(s)

Hotel location

Novotel Suzhou SIP

688 Suzhou Avenue East
215027 SUZHOU
China

GPS:31.323195, 120.7046079

Telephone
Fax +86 512 6288 2100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  638 reviews

TripAdvisor Rating  4.5/5  161 reviews

Good spot

TripAdvisor rating 4.0/5

RoddyPayne Business - TripAdvisor review

This was a great spot - spent two nights here and was very impressed. Great bed, great view and service. Fair price for what you get …but make sure you fill up for breakfast as it is CNY100. The staff are good and efficient. Close to the metro for a run into the canal area

Excellent Stay

Customer review rating 5.0/5

Alex W. Business - Confirmed reviews ALL

My Hotel of Choice every time in Suzhou.

Dear Kang Hong W., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Should not be titled as 4 star hotel

Customer review rating 1.5/5

Eddie Families - Confirmed reviews ALL

The hotel is feels the smell of ''OLD''... Probably management aware about their target customers' expectations so they don't have insensitive to improve the situation. AirCon is not working, hot in all areas, room, corridor, sweating while having breakfast...

Dear Di Y., Thank you for taking the time to tell us about your experience at the Novotel Suzhou SIP. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great value!

TripAdvisor rating 5.0/5

dyhx Business - TripAdvisor review

The hotel is next to the exhibition grounds, just a few mins walk. It's also walking distance to the Jinji Lake, and a mall nearby with a railway metro station exit (Line 1) just next to the hotel entrance. Huge lobby with friendly service, from front desk to housekeeping and concierge. Especially the concierge, as I sent over 20 packages from my online shopping on Taobao to the hotel before my arrival and they were so organized they managed to get them out for me in minutes and sent it to my room. The room is big, comfortable for 2 to share with a separate standing shower and toilet. The bed is firm but I found the pillows too soft. The water pressure of the shower head was a bit weak too. The hotel also has a decent sized gym and a heated lap pool. The breakfast spread was excellent, offering international usuals like bread, pastries, sausages and also local favs like porridge and noodles live station. Overall a great hotel especially for the price we paid.

Good location for business and good service

Customer review rating 4.5/5

Wim Business - Confirmed reviews ALL

Stayed for 2 nights and were treated very nice throughout the stay. Spacious rooms, good breakfast and a good lounge. My hotel to stay when visiting Suzhou for work.

Dear Willem V., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 5,742 reviews 9.8/10 Location
  • 4,879 reviews 9.1/10 Room
  • 8,593 reviews 9.6/10 Service
  • 13 reviews 5.2/10 WiFi
  • 1,964 reviews 9.5/10 Vibe
  • 1,273 reviews 8.9/10 Breakfast
  • 1,225 reviews 9.1/10 Cleanliness
  • 278 reviews 9.5/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.