Novotel Suzhou Sip Hotel

Customer review rating (ALL Rating) 4.5/5 4,697 reviews

ALLSAFE approved hotel

Novotel Suzhou Sip
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+ 24 Services

Hotel extras

  • On the bank of Jinji Lake

  • Adjacent to Suzhou International Expo Center

  • Metro Station Line 1 at hotel front door

  • Enjoy lake view,city view or garden view in guest room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Suzhou Sip

688 Suzhou Avenue East
215027 suzhou
china

Fax: (+86)512/62882100

Check-in from 14h00

Check out up to 12h00

  • EXPO CENTER OR CUL:  2 206 120 215 EXPO CENTER

  • CULTURE & EXPO CENTRE STATION:  LINE 1 EXIT 3

  • By plane

    SHANGHAI HONGQIAO At 62km / 38.53 miles

  • By train

    SUZHOU SIP STATION At 2km / 1.24 miles

GPS:31.323195, 120.7046079

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 420

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Suzhou Sip

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,697 reviews

TripAdvisor Rating 4.5/5

152 reviews

Very good and decent business hotel

Customer review rating 4.0/5

S. Business - 16/01/2022 Confirmed reviews ALL

Good location and very good customer service. Very cost competitive business hotel.

Dear Puiyung S., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice experience

Customer review rating 5.0/5

Anonymous Business - 30/12/2021 Confirmed reviews ALL

Good hotel great location, professional service by Rock Fan

Dear Bo D., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Haitao Z. Business - 11/12/2021 Confirmed reviews ALL

Firstly, great experience at reception for room free upgrade, Breakfast buffet served with all kinds of dishes.

Dear Hai Tao Z., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice staying in Suzhou

Customer review rating 4.5/5

Francis L. Solo - 02/11/2021 Confirmed reviews ALL

Great experience with two nights staying in Novotel Suzhou SIP. Warmly treatment to Accor members, fast chick-in and welcoming fruit with upgraded room towards Jinji lake, really amazing lake view especially at night. I enjoyed a lot staying in the room by using various facilities such as coffee machine, Bose stereo, and so on... the only thing is there is no bathtub in such great room if you wanna take a bath. Anyway, cant complain, and room service was always first time responded. I'll defnitely come back when I got chance to visit Suzhou again.

Dear Feng L., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 5.0/5

Damien &. F. Families - 26/10/2021 Confirmed reviews ALL

Great stay in a very clean and comfortable hotel

Dear Damien M., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice Stay Experience

Customer review rating 5.0/5

Anonymous Business - 19/10/2021 Confirmed reviews ALL

It was a nice Hotel since the professional Managers such as Maria and Galiano keep in Charge. It was a nice stay since the warming front desk service.

Dear Hui L., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 5.0/5

B. S. Families - 08/10/2021 Confirmed reviews ALL

Novotel is a nice hotel. I appreciated Novotel to offer my kids for free breakfast.

Dear S. B., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located. Just beside metro

Customer review rating 4.5/5

Ms T. Families - 23/09/2021 Confirmed reviews ALL

Great experience while provided the welcome drinks at the cafe. The male staff was professional and meticulous in ensuring that we are served and informed. Room is clean. Beautiful indoor pool but we didn’t have the mood for swimming then. sauna available too.

Dear Janet Pei Ting T., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor front desk experience

Customer review rating 1.0/5

Lynn L. Solo - 23/09/2021 Confirmed reviews ALL

No enough acknowledge about hotel’s reservation info and bad manner

Dear Lynn L., 您好! 非常感谢您在百忙之中抽出宝贵时间给予我们反馈。很遗憾此次入住没有达到您的期望值,对于给您造成的不便我们深表歉意,关于您评论中提及的问题,我们会在今后的工作中更加细致,做好员工的日常培训与管理,强调更人性化的服务。酒店邻近金鸡湖,与地铁一号线无缝连接。毗邻苏州国际博览中心,诚品书店、新光天地及久光百货步行可达,是您购物娱乐和开会的首选。再次感谢您的支持,期待您在不久的将来再次入住苏州文博诺富特酒店! Sincerely,

Comfortable and safe stay!

Customer review rating 5.0/5

D.m. Families - 17/08/2021 Confirmed reviews ALL

Great week End. Very healthy and safe stay

Dear Damien M., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Zhi Business - 16/08/2021 Confirmed reviews ALL

Pretty well located, quite enjoyed my stayed honestly. Just one thing needs to be pointed out, I would say it's very reasonable to have many restriction approaches during pandemic, however, gym only open till 17:30 during work days is not acceptable, might as well just close it all time. Most of guests, during this time of pandemic, are on business trips, so there are pretty high chances that guests won't have time for fitness until the end of business which I would say after 17:30 (in the evening). So, I was satisfied with every possible aspects of my staying except for the gym restriction, quite annoying and inconvenient.

Dear Zhi Y., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

L. Business - 30/07/2021 Confirmed reviews ALL

Well located, comfortable room temperature, nice bed, close to subway station.

Dear Hai Dong L., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

outstanding accommodation experience

Customer review rating 4.5/5

Alex Families - 25/07/2021 Confirmed reviews ALL

great facility,helpful frontdesk

Dear Min L., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Shanshan X. Families - 23/07/2021 Confirmed reviews ALL

tidy room and humble service

Dear Shan Shan x., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

What a Disappointment!

Customer review rating 1.5/5

Enzo F. Business - 12/07/2021 Confirmed reviews ALL

Chinese food only, breakfast, dinner, English not Spoken F&B manager does not know how to open a bottle of wine Make locker room half the size of hotel room Lobby bar closes at 9 pm Lounge closes at 11 Nice lounge food Great surroundings, restaurants, bars, shopping, the lake Great Lake view

Dear Enzo F., Thank you for taking the time to tell us about your experience at the Novotel Suzhou SIP. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Visiting in Suzhou

TripAdvisor rating 4.0/5

lwyong2020 Solo travel - 08/01/2020 TripAdvisor review

Overall Hotel is recommended especially for location, cleanliness and quality of service. MRT station entrance is just next to hotel and many places to eat at the lakeside just 200m opposite the hotel.

Happy return to Novotel Suzhou

TripAdvisor rating 5.0/5

eisen2018 Business - 06/06/2019 TripAdvisor review

Great hotel to stay, This is my third time staying with this hotel. It is very peaceful and clean hotel. The breakfast is simple but quite decent for a business trip stay. Location is not too suitable for tourists as it is far away from major tourist destination. However, it is perfectly fitted for my business trip in SIP area. Will certainly return again in my next trip.

Great hotel still with some kinks

TripAdvisor rating 4.0/5

stephenpysc Friends getaway - 06/05/2019 TripAdvisor review

I have stayed at the SIP over the last 3 years. The hotel is still new, clean, and in an amazing location. the down side is the staff has declined. The original staff is gone and upon check in it took 45 minutes to sort out our 3 rooms. I do not speak chinese, which made this even more frustrating, but it is a western oriented hotel where the previous staff spoke some English. We had a drink in the lounge in the lobby, which is supposed to get 50 % with my accor plus card. I was chased down by the employee saying I could get a discount and i didnt have credit on my room to charge even when this was resolved I was told they would discount my bill, and at check out I was told again this was wrong and I didnt get 50% off my bill. The pool was great and they food for breakfast was good. We had 3 rooms. It should have been a simple stay but it was not relaxed or positive when after 3 years there are still issues within the hotel.

Thank you for taking time to post your feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that our location made your visit enjoyable. Regarding your feedback on staffs english skills and discount, we sincerely apologize for the inconvenience caused, we will continue to train our team members to rincrease their english skills and learn more about Accor Plus Card benefits..Accor Plus Card dinning benefits only applies to the food potion of the total invoice and cannot be used for room services,beverage or children menu.Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future!

A convenient spot near the lake.

TripAdvisor rating 5.0/5

KHWu66 Couples - 08/10/2018 TripAdvisor review

Next to the lake. Exhibition centre next to the hotel. Big department store for almost everything a traveler needed. I stayed on the executive floor and with a great view of the lake. First pick in my next trip to Suzhou.

Dear Guest, Thank you for staying in our hotel during your visit suzhou and your quick feedback. It is always an encouragement to our staff when our guests recognize our effects and we are very pleased you enjoyed your staying with us. And we sincerely wish your next staying here would be more relaxing and comfortable. Sicnerely, Alicia Guest Experience Manager

Business hotel

TripAdvisor rating 5.0/5

DanielS22116 Business - 09/02/2018 TripAdvisor review

Hotel is directly located at the Metro Station and SIP Exhibition. Hotel is new, has nice rooms, executive Longe and Restaurants. Always well recognized as Accor Platinium member, you just feel welcome at this place! That's why I always stay tehre if I'm in Suzhou.

Dear Daniel, Thanks you for being of our distinguished loyal client and we are always always appreciate each of our geusts' review and i have shared your feedback with our team and our staffs are very pleased to know you do enjoy your staying in our hotel. And we sincerely hope to host your next stay and more pleasant experiences. Sincerely, Alicia Guest Experience Manager

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