Novotel Suzhou Sip Hotel

Customer review rating 4.5/5 4,215 reviews

ALLSAFE approved hotel

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Novotel Suzhou Sip
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+ 24 Services

Hotel extras

  • On the bank of Jinji Lake

  • Adjacent to Suzhou International Expo Center

  • Metro Station Line 1 at hotel front door

  • Enjoy lake view,city view or garden view in guest room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early Check In Paying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Children's Club for 3 to 6 years
  • Bicycles rental
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Suzhou Sip

688 Suzhou Avenue East
215027 suzhou
china

Tel: +8651262882800

Fax: (+86)512/62882100

Check-in from 14h00

Check out up to 12h00

  • EXPO CENTER OR CUL :  2 206 120 215 EXPO CENTER

  • CULTURE & EXPO CENTRE STATION :  LINE 1 EXIT 3

  • By plane

    SHANGHAI HONGQIAO At 62km / 38.53 miles

  • By train

    SUZHOU SIP STATION At 2km / 1.24 miles

GPS :31.323195, 120.7046079

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Enjoy our International buffet through 5 types of cuisine. Focusing on a la minute dishes including fresh grill station and sea food corner, our Chef will offer you an amazing experience in a stylish environment with view on JinJi lake. A La Carte also.

BO YA XUAN CHINESE RESTAURANT

Type of cuisine: Chinese

Enjoy the best of Jiangsu and Cantonese cuisine, including BBQ signature dishes, in the comfort of our cosy hall or in 1 of our 7 private dining rooms. Do not miss our set-up menus for 2 to 10 persons offering Chinese delights at a very competitive price!

TIMES GARDEN BARBECUE RESTAURANT

Type of cuisine: Barbecue

Outdoor Western BBQ Restaurant open from May to October. A large open air patio in the heart of the hotel Surrounding by amazing garden. let our Chef to prepare in front of you on the BBQ your favorite meat or fish! A fantastic place for romantic dinner.

GOURMET BAR

Enjoy the new bar concept of NOVOTEL brand! Not only an extensive drinks list in a very design and modern venue, but also a grab and go easy food offer. Well balanced western and local dishes to enjoy all day long on site or to take away.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

TIMES GARDEN BAR

Outdoor Lounge Bar open from May to October surrounding by amazing Japanese garden. Enjoy your favorite drink tailor made by our bartdenders in a relax and green environment. Our comfortbale sofas and wooden deck and are waiting for you!

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 420

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Suzhou Sip

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,215 reviews

TripAdvisor Rating 4.0/5

108 reviews

Comfortable and safe stay!

Customer review rating 5.0/5

D.m. Families - 17/08/2021 Confirmed reviews ALL

Great week End. Very healthy and safe stay

Dear Damien M., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Zhi Business - 16/08/2021 Confirmed reviews ALL

Pretty well located, quite enjoyed my stayed honestly. Just one thing needs to be pointed out, I would say it's very reasonable to have many restriction approaches during pandemic, however, gym only open till 17:30 during work days is not acceptable, might as well just close it all time. Most of guests, during this time of pandemic, are on business trips, so there are pretty high chances that guests won't have time for fitness until the end of business which I would say after 17:30 (in the evening). So, I was satisfied with every possible aspects of my staying except for the gym restriction, quite annoying and inconvenient.

Dear Zhi Y., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

L. Business - 30/07/2021 Confirmed reviews ALL

Well located, comfortable room temperature, nice bed, close to subway station.

Dear Hai Dong L., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

outstanding accommodation experience

Customer review rating 4.5/5

Alex Families - 25/07/2021 Confirmed reviews ALL

great facility,helpful frontdesk

Dear Min L., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Shanshan X. Families - 23/07/2021 Confirmed reviews ALL

tidy room and humble service

Dear Shan Shan x., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

What a Disappointment!

Customer review rating 1.5/5

Enzo F. Business - 12/07/2021 Confirmed reviews ALL

Chinese food only, breakfast, dinner, English not Spoken F&B manager does not know how to open a bottle of wine Make locker room half the size of hotel room Lobby bar closes at 9 pm Lounge closes at 11 Nice lounge food Great surroundings, restaurants, bars, shopping, the lake Great Lake view

Dear Enzo F., Thank you for taking the time to tell us about your experience at the Novotel Suzhou SIP. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bad slippers and flooring

Customer review rating 1.0/5

蔚. Business - 07/06/2021 Confirmed reviews ALL

The floor is too slippery. I slipped in the bathroom of the hotel and hurt my arm. My hand couldn't felt very well lasted 3 days, I'm booked doctor for physical check.

Great visit

Customer review rating 5.0/5

Damien M. Families - 01/06/2021 Confirmed reviews ALL

Comfortable room, clean, well located.

Dear Damien M., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location is the best

Customer review rating 5.0/5

Gustavo Business - 25/05/2021 Confirmed reviews ALL

Good attention, complete clean

Dear Gustavo R., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located

Customer review rating 4.0/5

Zong C. Business - 17/05/2021 Confirmed reviews ALL

clean room, good taste breakfast.

Well located

Customer review rating 4.5/5

Anonymous Solo - 11/05/2021 Confirmed reviews ALL

Very good location, next to subway, surrounded by good view.

Dear Wei Z., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, the subway is just nearby.

Customer review rating 4.5/5

Lu Friends - 10/05/2021 Confirmed reviews ALL

Warm welcomed at the reception, modern decoration on lobby area with iMac to use.

Dear Lu L., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Convenient location to metro transportation and leasure facilities near the Lake

Customer review rating 5.0/5

Xiaowei M. Business - 06/05/2021 Confirmed reviews ALL

I am a frequent visitor to Novotel Suzhou Hotel. What I like about the hotel is the friendly and knowledgeable staff, especially the front desk team: Vera, Summer, Jane, Serena and Jonathan who have demonstrated excellent professional qualities. They really understand the clients needs and provided timely assistance which made the visitors really feel like staying at home.

Dear Xiao Wei M., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 5.0/5

Family M. Families - 27/04/2021 Confirmed reviews ALL

Very nice welcome

Good stay

Customer review rating 4.5/5

Anonymous Business - 20/04/2021 Confirmed reviews ALL

Good Hotel

Visiting in Suzhou

TripAdvisor rating 4.0/5

lwyong2020 Solo travel - 08/01/2020 TripAdvisor review

Overall Hotel is recommended especially for location, cleanliness and quality of service. MRT station entrance is just next to hotel and many places to eat at the lakeside just 200m opposite the hotel.

Happy return to Novotel Suzhou

TripAdvisor rating 5.0/5

eisen2018 Business - 06/06/2019 TripAdvisor review

Great hotel to stay, This is my third time staying with this hotel. It is very peaceful and clean hotel. The breakfast is simple but quite decent for a business trip stay. Location is not too suitable for tourists as it is far away from major tourist destination. However, it is perfectly fitted for my business trip in SIP area. Will certainly return again in my next trip.

Great hotel still with some kinks

TripAdvisor rating 4.0/5

stephenpysc Friends getaway - 06/05/2019 TripAdvisor review

I have stayed at the SIP over the last 3 years. The hotel is still new, clean, and in an amazing location. the down side is the staff has declined. The original staff is gone and upon check in it took 45 minutes to sort out our 3 rooms. I do not speak chinese, which made this even more frustrating, but it is a western oriented hotel where the previous staff spoke some English. We had a drink in the lounge in the lobby, which is supposed to get 50 % with my accor plus card. I was chased down by the employee saying I could get a discount and i didnt have credit on my room to charge even when this was resolved I was told they would discount my bill, and at check out I was told again this was wrong and I didnt get 50% off my bill. The pool was great and they food for breakfast was good. We had 3 rooms. It should have been a simple stay but it was not relaxed or positive when after 3 years there are still issues within the hotel.

Thank you for taking time to post your feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that our location made your visit enjoyable. Regarding your feedback on staffs english skills and discount, we sincerely apologize for the inconvenience caused, we will continue to train our team members to rincrease their english skills and learn more about Accor Plus Card benefits..Accor Plus Card dinning benefits only applies to the food potion of the total invoice and cannot be used for room services,beverage or children menu.Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future!

A convenient spot near the lake.

TripAdvisor rating 5.0/5

KHWu66 Couples - 08/10/2018 TripAdvisor review

Next to the lake. Exhibition centre next to the hotel. Big department store for almost everything a traveler needed. I stayed on the executive floor and with a great view of the lake. First pick in my next trip to Suzhou.

Dear Guest, Thank you for staying in our hotel during your visit suzhou and your quick feedback. It is always an encouragement to our staff when our guests recognize our effects and we are very pleased you enjoyed your staying with us. And we sincerely wish your next staying here would be more relaxing and comfortable. Sicnerely, Alicia Guest Experience Manager

Business hotel

TripAdvisor rating 5.0/5

DanielS22116 Business - 09/02/2018 TripAdvisor review

Hotel is directly located at the Metro Station and SIP Exhibition. Hotel is new, has nice rooms, executive Longe and Restaurants. Always well recognized as Accor Platinium member, you just feel welcome at this place! That's why I always stay tehre if I'm in Suzhou.

Dear Daniel, Thanks you for being of our distinguished loyal client and we are always always appreciate each of our geusts' review and i have shared your feedback with our team and our staffs are very pleased to know you do enjoy your staying in our hotel. And we sincerely hope to host your next stay and more pleasant experiences. Sincerely, Alicia Guest Experience Manager

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