Novotel Suzhou SIP 4 stars

Customer review rating (ALL Rating) 4.9/5 89 reviews

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Description

Hotel extras

  • On the bank of Jinji Lake

  • Adjacent to Suzhou International Expo Center

  • Metro Station Line 1 at hotel front door

  • Enjoy lake view,city view or garden view in guest room

Our accommodation(s)

Hotel location

Novotel Suzhou SIP

688 Suzhou Avenue East
215027 SUZHOU
China

GPS:31.323195, 120.7046079

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  89 reviews

Customer review rating 4.0/5

Tuck H. Y. Business - Confirmed reviews ALL

Convenient, clean and quiet

Customer review rating 5.0/5

Zhong Z. L. Solo - Confirmed reviews ALL

酒店离金鸡湖很近,边上就是地铁交通很方便,且也是雅高集团旗下的“免扫时光”项目的试点酒店。 非常感谢前台Shannon、Candy系统的备注。提前帮我安排好了房间,房间很大景色也不错。前台小姐姐帮我快速办理好了入住,了解到我是雅高会员,并告知了我在店期间可以享受的礼遇,给到了欢迎饮品券。 酒店环境很好,已经多次入住。房间卫生很干净,欢迎水果也早已放入了房间。酒廊的欢乐时光菜品还是不错的,每天会更换。酒廊Lily服务很热情,并会及时查看菜品是否空缺以及对菜品的口味是否满意。 总体来说,各方面都是很不错的,值得推荐!!!

Excellent Stay

Customer review rating 5.0/5

Alex W. Business - Confirmed reviews ALL

My Hotel of Choice every time in Suzhou.

Dear Kang Hong W., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Should not be titled as 4 star hotel

Customer review rating 1.5/5

Eddie Families - Confirmed reviews ALL

The hotel is feels the smell of ''OLD''... Probably management aware about their target customers' expectations so they don't have insensitive to improve the situation. AirCon is not working, hot in all areas, room, corridor, sweating while having breakfast...

Dear Di Y., Thank you for taking the time to tell us about your experience at the Novotel Suzhou SIP. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location for business and good service

Customer review rating 4.5/5

Wim Business - Confirmed reviews ALL

Stayed for 2 nights and were treated very nice throughout the stay. Spacious rooms, good breakfast and a good lounge. My hotel to stay when visiting Suzhou for work.

Dear Willem V., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 5,198 reviews 9.8/10 Location
  • 4,629 reviews 9.3/10 Room
  • 7,480 reviews 9.7/10 Service
  • 16 reviews 4.8/10 WiFi
  • 1,901 reviews 9.5/10 Vibe
  • 1,301 reviews 9.4/10 Cleanliness
  • 1,094 reviews 9/10 Breakfast
  • 977 reviews 7.3/10 Comfort

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