Sofitel Bali Nusa Dua Beach Resort 5 stars

Customer review rating (ALL Rating) 4.6/5 3,859 reviews

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Sofitel Bali Nusa Dua Beach Resort - Image 1
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Lot N5, ITDC Tourism Complex, Nusa Dua, Badung, Bali, 80363 NUSA DUA, Indonesia

Description

Hotel extras

  • Luxury beachfront resort blending French art de vivre with Balinese soul

  • Direct pool-access rooms, plunge-pool suites, and private villas

  • Diverse dining experiences, including the celebrated Cucina Sunday Brunch

  • Exclusive privileges at Club Millésime

  • Stunning beachfront ballroom and wedding chapel

Our accommodation(s)

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Hotel location

Sofitel Bali Nusa Dua Beach Resort

Lot N5, ITDC Tourism Complex, Nusa Dua, Badung, Bali
80363 NUSA DUA
Indonesia

GPS:-8.791556, 115.230317

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,859 reviews

Customer review rating 3.5/5

Emily M. Couples - Confirmed reviews ALL

We recently stayed at Sofitel Bali Nusa Dua Beach Resort, and overall found the resort to be stunning with excellent facilities. We thoroughly enjoyed the beautiful pool area with swim-up bar, as well as the clean and well-equipped gym and the bicycles available to hire. The dining options were also a highlight of our stay. We particularly loved Manarai Beach House, the extensive room service menu, and the sprawling breakfast buffet. Unfortunately, our room did not meet expectations. We had booked a Luxury Room, King Bed with Plunge Pool, but were allocated Room 6026, a Luxury Room with 2 Single Beds and a Plunge Pool. The room did not reflect the images shown on the website or the specific room images displayed on the ALL Accor app. We were expecting a light, bright, and refreshed space; instead, the room had dark flooring, was dimly lit, and showed noticeable signs of wear and tear. Additionally, the room did not include the lounge area as pictured, and the plunge pool lacked privacy, with rooms above looking directly down onto it. After an early morning flight, we were too tired to raise the issue immediately. However, when we mentioned our disappointment at checkout, we were simply told that we had been placed in the category booked. There was no acknowledgment that the refreshed rooms shown in advertising may differ significantly from older rooms still being offered at the same price. While the resort itself is beautiful and offers wonderful amenities, the inconsistency between the advertised room images and the actual room experience was disappointing.

Customer review rating 5.0/5

Jacqueline A. Couples - Confirmed reviews ALL

From the time I walked into the hotel we felt at home. No request was too big or demanding of all the staff. we got an upgrade to the honeymoon suite with the plunge pool what a great room. Eddy our butler and sumat were amazing so Lisa at reception and our other butler was amazing too I simply forgot his name so sorry. The location was out of this world, the food declicious, the drinks mixed to perfection, the entertainment was simly beautiful the Balinese cultural dance. Could not fault one thing THANK YOU SOFITEL NUSA DUA

Customer review rating 5.0/5

Amit Y. Families - Confirmed reviews ALL

We thoroughly enjoyed our stay at Sofitel. We booked the Prestige Suite with a private villa. As parents traveling with a toddler, our primary goal was to find a place where our daughter could be fully engaged while we had the chance to actually relax. The kids club was a amazing kids place. The educators there are professional, warm, and clearly love what they do. Our daughter was completely immersed in their program, which included: - Creative sessions like nail art and face painting - Interactive experiences like baking classes. - Evening entertainment with movie nights Knowing she was in such good hands gave us the freedom to enjoy the Bali vibe. We spent our days drifting between the beach and the private pool, followed by some much-needed time at the nearby spa. Being part of Club Millésime added a significant layer of luxury to our stay. We took full advantage of the high tea service and the evening cocktail hours. The transition from family time to "couple time" felt effortless thanks to the resort layout and services. What truly sets this resort apart is the staff. The level of personal care we encountered was great. A few specific mentions: - Lestari and Ayu at the Club welcome desk were phenomenal. They made us feel at home from the moment we arrived and handled every request with a smile. - Suta, who looked after our suite, was meticulous. Coming back to a spotless villa every day made our stay so much more comfortable.

Bonjour, Valued Guest! It is wonderful to know that your family stay at Sofitel Bali Nusa Dua Beach Resort was both relaxing and fulfilling. Choosing the Prestige Suite with private pool sounds like the perfect setting for traveling with a toddler, and it is lovely to hear that it gave you the comfort and space you were looking for. We are especially pleased that your daughter enjoyed her time at the Kids Club. Engaging activities such as creative sessions, baking classes, and movie nights are designed to create joyful memories, and it is reassuring to know she felt happy and well cared for. That peace of mind is so important for parents who simply wish to unwind. Spending time between the beach, your private pool, and Sofitel Spa captures the essence of a Bali escape. It is also a pleasure to know that the experience at Club Millésime, from afternoon tea to evening cocktails, added an extra touch of ease to your stay. Your thoughtful mention of Lestari and Ayu, as well as Suta’s attentive care of your suite, is sincerely appreciated and will be shared with them. We hope to welcome your family back for another memorable and effortless holiday. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Customer review rating 5.0/5

Thida C. Families - Confirmed reviews ALL

Hotel Staff always nice and welcome my family very well. Especially Ms. Dewi, who always welcome us home. Also club lounge staff, always attentive to us. Ms. Suci, the moment we step in the lounge. She is giving us a very warmth welcome. Will definitely be back❤️

Customer review rating 5.0/5

Dongho K. Solo - Confirmed reviews ALL

Although the official check-in time was 3 PM, the room was not ready on time, forcing us to check in late. Furthermore, a late check-out was only possible if we changed rooms. Given that this was a standard reservation, the entire process was far from smooth. This operational issue definitely needs improvement.

Other web-users rate our hotel

  • 882 reviews 9/10 Location
  • 2,045 reviews 8/10 Room
  • 3,310 reviews 8.8/10 Service
  • 12 reviews 6.4/10 WiFi
  • 785 reviews 7.9/10 Breakfast
  • 702 reviews 7/10 Cleanliness
  • 449 reviews 6/10 Value

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