Bonjour Kia Ora M. J., Thank you for your lovely feedback. We are delighted to hear that you found our team friendly and professional, and that you enjoyed the cleanliness and comfort of your room. It is wonderful to know that everyone you interacted with contributed to a positive stay. We truly appreciate your kind words and look forward to welcoming you back to Sofitel Wellington for another comfortable and enjoyable experience. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Diane, Thank you for taking the time to share such detailed and thoughtful feedback. We’re delighted to hear that the friendliness and helpfulness of our team stood out during your stay. It’s wonderful to know that our staff were able to assist you with making the most of your Accor points and explain the options available to you. We’re also pleased that you noticed our General Manager’s personal approach to guest service. He takes great pride in being present, welcoming guests, checking in on their experience, and ensuring our team delivers service with care and respect. Your kind recognition of this attention to detail will mean a great deal to him and the wider team. We sincerely apologies for the issues with the bathroom light and ventilation. We understand how frustrating it would be to have the bathroom steam up, particularly when getting ready. We will ensure your comments are shared with our maintenance team for attention. We are particularly sorry to hear about the repeated errors with your final bill. This is certainly not the level of accuracy we aim to provide, and we understand how inconvenient it is to have to follow up to receive a refund. We will be reviewing this with our team to help prevent this from happening again, especially for our valued Accor members. Thank you again for your valuable feedback and for recognizing the efforts of our team. We truly appreciate your loyalty and hope to have the opportunity to welcome you back and provide a smoother experience from start to finish. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Colleen, Thank you so much for your wonderful review and for taking the time to share such generous feedback about your experience at Sofitel Wellington. We are delighted to hear that our team made such a positive impression. Your kind words about their warmth, professionalism, efficiency, and genuine care mean a great deal to us. We are incredibly proud of our team, and it is especially rewarding to know that their passion for creating memorable guest experiences came through in every interaction. We are also thrilled that you enjoyed the style and character of the hotel. Thank you for recognizing Wayde and Daniel in particular, we will be sure to share your compliments with them. Your feedback is a wonderful acknowledgement of the team and the service they strive to deliver every day. We look forward to welcoming you back to Sofitel Wellington for another exceptional stay. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Lisa, Thank you for taking the time to share such detailed feedback. We’re delighted to hear that you enjoyed the stylish design of the hotel, comfortable room, spacious bed, large windows, wardrobe storage, and coffee area. We also appreciate you highlighting the areas where we can improve. We sincerely apologies for the bathroom light, and the housekeeping oversights you noticed, including the dust around the switches and under the bed and bedside table. Your comments have been shared with our housekeeping and maintenance teams so these details can be addressed. We also appreciate your suggestion regarding the number of coffee pods provided for two guests and will certainly take this into consideration. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing an even more seamless stay next time. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Andrea, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our breakfast and considered it the best in Wellington. It is fantastic to know that our team made such a positive impression during your visit. We especially appreciate your kind words about our restaurant leadership and Christine. We will be sure to share your compliments with them and the wider team. Thank you again for recognizing the care and dedication of our staff. We look forward to welcoming you back for another fantastic breakfast and stay at Sofitel Wellington. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Ponpon, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our top-tier service, smooth check-in, and the attentiveness of our team across front office, housekeeping, FOH, and kitchen. It’s especially pleasing to know that you would love to stay with us again. We also appreciate your feedback regarding the Wi-Fi speed. We understand how important a reliable and fast connection is, and we’ll certainly share your comments with our team as we continue to improve our guest experience. We look forward to welcoming you back for another enjoyable stay! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. G., Thank you for taking the time to share your experience with us. We’re pleased to hear that, overall, you had a good stay and found our team friendly and helpful. We sincerely apologize for the way your check-in experience made you and your wife feel. We understand how the assumption that you were traveling under separate reservations could have felt uncomfortable and discouraging, and we are grateful that you brought this to our attention. We also apologize for the incorrect title on your folio. Your feedback is important to us, and we will use it as an opportunity to reinforce with our team the importance of making every guest feel welcomed, respected, and included, without making assumptions. We appreciate you helping us identify where we can do better. Thank you again for your honest feedback. We hope to have the opportunity to welcome you and your wife back and provide the warm, inclusive experience you deserve. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Ann, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your beautiful room and that our dinner was excellent. It was a pleasure having you stay with us, and we truly appreciate your kind words. We look forward to welcoming you back again soon! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. S., Thank you for your lovely review! We’re so pleased to hear that you found our staff friendly and your room comfortable and quiet. It’s wonderful to know you had a great stay. We look forward to welcoming you back again soon! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Lisa, Thank you so much for your wonderful and detailed review. It is always a pleasure to welcome you back to Sofitel Wellington, and we are delighted to hear that our team, Club Lounge, food and beverage offering, and comfortable rooms continue to make your stays enjoyable. We are especially pleased to know that, as a frequent business traveler, Sofitel Wellington has become your preferred place to stay in Wellington. Your loyalty means a great deal to us, and we truly appreciate your kind comments about our team and the experience we provide. Thank you also for taking the time to share your constructive feedback. We completely understand how important flexibility is for business travelers, and your comments regarding refundable rates are well noted. We will certainly share this feedback with our relevant teams for consideration. We are sorry that the glass screen in the tea and coffee area was not up to our usual standards. We have shared this with our housekeeping team so that greater attention can be given to these details. We also appreciate your comments regarding the provision of soap and fresh milk and will take these suggestions into consideration as we continue to review our in-room amenities. Your feedback regarding bathtubs is particularly interesting. We understand how much a relaxing bath can add to a stay, especially given our current wellness facilities, and we will certainly pass your suggestion on to the appropriate team as future refurbishments and room designs are considered. Thank you once again for your continued support and for helping us identify opportunities to improve. We look forward to welcoming you back to Sofitel Wellington and making your next stay another memorable one. Warm regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Jaden, Thank you so much for your fantastic feedback! We’re thrilled to hear that you found our team so friendly, helpful, and welcoming. Your kind words mean a lot to us, and we’ll be sure to pass them on to the whole team. We’re also pleased that you found the process and layout easy to navigate. We’re sorry to hear about the difficulties you experienced with the Wi-Fi connection, and we appreciate you bringing this to our attention. We’ll certainly look into this further. Thank you as well for your suggestion regarding Smart TVs and on-demand viewing. Feedback like this is incredibly valuable as we continue to look for ways to improve our guests’ experience. We’re delighted to hear you’ll be back and look forward to welcoming you again soon! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. S., Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the luxury, service, and location, and that our team made your stay so memorable. It’s fantastic to know you felt you received great value for money and experienced the high standard of service we strive to provide. And yes, we can’t deny that hill certainly keeps everyone on their toes! We’re delighted to hear you’ll be back and look forward to welcoming you again for another fantastic stay. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. David, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed our central location and felt welcomed and at ease throughout your stay. It’s especially lovely to know that our staff made such a positive impression and were helpful in all areas. We truly appreciate your kind words and will be sure to share them with the entire team. We look forward to welcoming you back again soon! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora Stephen, Thank you so much for your incredibly kind and heartfelt review. We are truly sorry for your loss, and it means a great deal to know that we were able to provide you with a little comfort and respite during such a difficult and emotional time. Your kind words about our team are especially appreciated, and we’ll be sure to share them with everyone. It was our pleasure to look after you and make your stay as comfortable as possible. We’re so pleased that your time with us felt like a little retreat, even under such difficult circumstances. Thank you again for recommending us so highly. We look forward to welcoming you back for a much happier occasion and hopefully a longer stay next time. Warmest regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. B., Thank you very much for taking the time to share such a thoughtful and detailed review of your stay with us. We are delighted to hear that you enjoyed our hotel, its tasteful décor, and, most importantly, the service provided by our team. Your kind words are greatly appreciated. We are especially pleased to hear your wonderful feedback about Christian. It is fantastic to know that his attentiveness, efficiency, and ability to make each guest feel special made such a positive impression. We also sincerely appreciate your constructive comments regarding the bathroom in your Luxury Room. We understand how the limited bench space and bathroom layout can make things difficult, particularly when sharing the room with another guest. Your feedback regarding the magnifying mirror is also very helpful, and we will certainly review its positioning and consider a replacement. Feedback such as yours that helps us identify areas where we can improve while continuing to deliver the experience our guests expect. Thank you again for your kind words, your valuable suggestions, and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. David, Thank you for taking the time to share your lovely feedback. We’re delighted to hear that you and your wife had a comfortable and enjoyable three-day stay while visiting family in Wellington. It’s wonderful to know that you felt warmly welcomed each time you returned to the hotel, and that your room met all your expectations. We’re also pleased you enjoyed breakfast each morning and found plenty of choice on the menu. It was a pleasure having you both as our guests, and we hope to welcome you back the next time you’re visiting Wellington and your family! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. C., Thank you for your wonderful review and for choosing to celebrate your special weekend with us. We are delighted to hear that you enjoyed our location, comfort, rooms, service, and food and beverage offerings, and that our team helped make your stay truly memorable. Your kind words about our colleagues mean a great deal to us, and we will be sure to share your appreciation with the entire team. We also sincerely appreciate your constructive feedback regarding the size of our towels and the availability of recycling facilities in the room. We will share these observations with the relevant teams as we continue to look for ways to enhance our guests’ experience and our sustainability efforts. It was a pleasure to welcome you, and we hope to have the opportunity to host you again for another wonderful stay. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Anthony, Thank you so much for your wonderful review and for sharing such lovely feedback about your stay with us! We’re absolutely delighted to hear that everything was flawless from arrival through to departure, and that Tapan, Wayde, and Isabelle helped make your birthday celebration so special. It’s fantastic to know that our team made you feel genuinely looked after and that you enjoyed the benefits of your upgrade, complimentary drinks, and member discounts without having to ask. We’ll be sure to share your kind words with Tapan, Wayde, Isabelle, and the wider team, recognition like this means so much to them. We’re also pleased you enjoyed the Club Sandwich and your time at the Club Lounge and House Bar. Thank you again for choosing to stay with us and for celebrating your special occasion here. We look forward to welcoming you back for another brilliant stay! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.