Grand Mercure Bandung Setiabudi 5 stars

Customer review rating (ALL Rating) 4.6/5 952 reviews

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Description

Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

Our accommodation(s)

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154 BANDUNG
Indonesia

GPS:-6.85478, 107.595374

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  952 reviews

TripAdvisor Rating  4.5/5  3,629 reviews

Certificate of excellence 2023

great stay great room

Customer review rating 4.0/5

Mayang L. Families - Confirmed reviews ALL

it was a short and worth spend vacation, i came on sunday at 4 pm, on my arrival we get voucher to afternoon tea on 9th floor which was amazing view cafe... after that we buy some food fish for the kids and spend some time on the kids club, and right away we go to the pool. the room i get is the lagoon (it right in front the pool) the kids love it. they also have bunch of kids activity.

Dear Mrs. Mayang Novianty L., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Engkun Kurnia General Manager

The room was clean

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

I was a little disappointed. I requested 1 queen bed but was given twin beds that were joined together. It was very uncomfortable because I could feel the connection and the height difference from the twin bed. The hotel should have informed me about this beforehand, because the room price is different for twin and 1 queen bed.

Dear Mr. Roy C., Thank you for staying with us and for your kind attention by giving us your feedback during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. Please accept my most sincere apology for the inconvenience. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

Comfortable stay for family

TripAdvisor rating 4.0/5

Inspire20470194155 TripAdvisor review

Quick check-in and got room upgrade. Room is very spacious with view overlooking the swimming pool and swimming pool with warm water is a plus point. Special thanks to Mr. Syauqi who welcomed us with very hospitable service. However taste of the food is just average even though there is vast variety of it.

Dear guest, Thank you for your wonderful feedback. It is great to know that the magic still work for times around. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please be assured that I will pass your so kind words about service to all our team especially to Syauqi. Once again, thank you for your kind feedback, hope it will not be too long before we get a chance to welcoming you back. Yours sincerely, Engkun Kurnia General Manager

One of the best accor hotel to stay from in Bandung

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Great stay, and very affordable with the service and compliments they gave us. They have big rooms and very comfy bed. Decent gym and swimming pool, the drawback would probably the breakfast, they dont have alot of variety, but still good. Would be glad to stay in this hotel for staycation later on!

Dear Mr. Denny Yahya p., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Engkun Kurnia General Manager

business trip at Bandung

TripAdvisor rating 5.0/5

Thomas H TripAdvisor review

Breakfast at the Grand Mercure Bandung hotel was very satisfying with many varieties of dishes and food. The food is delicious and healthy food is also provided. I recommend coming to the Grand Mercure Bandung hotel because the service is very satisfying. When you go to Bandung, don't forget to stay at the Gran Mercure hotel

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Other web-users rate our hotel

  • 178 reviews 8.2/10 Location
  • 623 reviews 8.3/10 Room
  • 658 reviews 9.5/10 Service
  • 8 reviews 7.6/10 WiFi
  • 339 reviews 8.6/10 Amenities
  • 334 reviews 8.2/10 Breakfast
  • 322 reviews 8.5/10 Cleanliness
  • 231 reviews 9.6/10 Pool

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