ibis budget Hamburg City 1 star

Customer review rating (ALL Rating) 4.1/5 2,255 reviews

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Amsinckstrasse 1, 20097 HAMBURG, Germany

Description

Hotel extras

  • Downtown location

  • WIFI

  • Parking garage

  • Sweet bed

  • Central location to many hotspots such as harbor, pier, city center, theater and more!

Our accommodation(s)

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Hotel location

ibis budget Hamburg City

Amsinckstrasse 1
20097 HAMBURG
Germany

GPS:53.548057, 10.00887

Telephone
Fax +49 40 271434625

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,255 reviews

TripAdvisor Rating  4.0/5  975 reviews

Very well located for public transport, nothing to fault

Customer review rating 4.5/5

Kate Business - Confirmed reviews ALL

Same quality we have come to expect from the Ibis Budget chain. Perfectly sufficient for those spending little time in the hotel itself. Good range of breakfast, coffee machine and drinks available in reception. Wifi in the rooms for free. Bed comfortable, and despite proximity to Hauptbahnhof and main dual carriageway, absolutely silent in the rooms. Friendly staff. Everything you need from a sleepover hotel.

Dear Kate, thank you for your positive review and for highlighting our convenient location for public transport. We are delighted to hear that you found our hotel to meet your expectations. We are glad you enjoyed the breakfast options, coffee machine, and free wifi in the rooms. It is great to know that you had a comfortable stay and appreciated the quietness of our rooms despite the central location. Our team aims to provide a friendly and accommodating service to all our guests. We hope to welcome you back for another pleasant stay. Best regards Carsten Woll General Manager ibis budget Hamburg City

Bad experience Ibis Hamburg.

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

-Couple Room & bed too small with extra bed on top was NOT comfortable at all for the Price we paid. -Reception staff where unfriendly. -Paid for parking EUR 18,- but back in the evening no place available. NO IBIS FOR ME ANYMORE.

Dear Guest, we apologize for the inconvenience you experienced during your stay. We have taken note of your feedback regarding the room size and comfort, staff friendliness, and parking availability. Your comments are valuable for our improvement. Best regards Carsten Woll General Manager ibis budget Hamburg City

Unfriendly reception

Customer review rating 2.5/5

Dan Solo - Confirmed reviews ALL

Staff reception not friendly. No warm greeting or thank you..

Dear Dan, Thank you for taking the time to share your feedback regarding your stay at ibis budget Hamburg City. We are sincerely sorry to hear that your experience did not meet your expectations, especially concerning the reception by our team and other aspects of your stay. We sincerely apologize for the inconvenience you experienced due to the unfriendly reception. A warm welcome and respectful treatment of our guests are of utmost importance to us, and we regret that we fell short in this area. Your feedback regarding the heating/air conditioning, noise in the room, and the constant need to reconnect to the Wi-Fi has been duly noted. Such issues should not occur, and we will ensure that our technical systems are reviewed and improved to avoid such inconveniences in the future. Furthermore, we will take your comments on improving customer service and training our team seriously to ensure that all our guests feel welcome and valued. Your comments on our value for money and the cleanliness of the hotel will also be forwarded to the relevant departments to ensure that we provide an optimal experience for our guests. We would appreciate the opportunity to regain your trust and hope you will give us another chance to provide you with the service you deserve. Please do not hesitate to contact us directly if you have any further questions or concerns. Best regards, Carsten Woll Hotel Manager ibis budget Hamburg City

Weird but an OK stay

Customer review rating 2.5/5

Polina Business - Confirmed reviews ALL

The staff was nice but overall it was more "budgeter" than we thought: weird shower construction (you walk right into the room, no place for towels), the sink is small and right next to the bed, no bin and ventilation in WC, bunkbed with only one made (double) bed (and I planned we would sleep separately), no fridge (luckily, the staff was nice and took our medicine into the kitchen fridge), no kettle in the room but luckily a coffee machine with free hot water and microwave near reception.

Dear Polina, Thank you for sharing your feedback regarding your stay at ibis budget Hamburg City. We regret to hear that your experience did not meet your expectations. We appreciate your positive comments about the friendly staff and the booking experience. It is unfortunate that you encountered some inconveniences with the room amenities, such as the unusual shower construction and the absence of certain amenities like a refrigerator. We also regret that the check-in and accommodation did not meet your expectations. We will use your feedback to improve our services and facilities, and we appreciate your constructive suggestions for enhancing the condition of the rooms and the Wi-Fi access. Ensuring our guests have a pleasant experience is important to us, and we regret that we did not meet your expectations. We hope you will consider giving us another opportunity to exceed your expectations in the future. If you have any further concerns or would like to share additional details, please feel free to contact us. We look forward to welcoming you back soon. Best regards, Carsten Woll Hotel Director ibis budget Hamburg City

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

It was good stay, everything was good, but it was costly for that room.

Dear Guest, Thank you for taking the time to share your feedback. Sincerely Carsten Woll Direktor

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Other web-users rate our hotel

  • 2,410 reviews 9/10 Location
  • 3,141 reviews 4.8/10 Room
  • 1,761 reviews 8.7/10 Service
  • 41 reviews 9.1/10 WiFi
  • 1,783 reviews 2.8/10 Comfort
  • 1,669 reviews 7/10 Breakfast
  • 1,163 reviews 7.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.