ibis Hamburg City 3 stars

Customer review rating (ALL Rating) 4.4/5 2,286 reviews

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ibis Hamburg City - Image 1
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Amsinckstrasse 3, 20097 HAMBURG, Germany

Description

Hotel extras

  • Central Hamburg hotel near the main train station

  • Within easy reach of hotspots like HafenCity and the old town

  • Affordable hotel in Hamburg with a relaxed, welcoming atmosphere

  • Modern, soundproofed rooms with comfortable Sweet Bed by ibis

  • 24-hour reception and our own underground parking garage

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Room with 2 single beds equipped with the new bedding

Photo out of - Room with 2 single beds equipped with the new bedding

Why have bells and whistles that you do not need on a busy city trip? Whether you want to relax after a meeting or explore Hamburg, the two cosy single beds in our comfortable double rooms offer the peace and quiet you long for in between excursions.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 2 x Twin bed(s)
See availabilities

After a restful night in a comfy ibis double bed, you will feel at home in the middle of Hamburg. Functional with bright, modern furnishings, these rooms are equipped with an extra sofa bed. All the comfort you need for your visit to our city on the Elbe.

Max. number of persons
3
Area
From 16 m² / 172 sq ft

Bedding

Queen size bed(s) x1

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
See availabilities

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities
See availabilities

Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097 HAMBURG
Germany

GPS:53.548115, 10.009499

Telephone
Fax +49 40 309986444
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 252 rooms
  • 7 rooms for people with reduced mobility
  • 7 family rooms
  • 14 connecting rooms
  • 252 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • German
  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage Additional charge

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Express Additional charge
  • Buffet Additional charge
  • Children Additional charge

Sports and leisure

Bike rack facilities

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 88 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.55 ft

  • Parking pricing: 19 EUR 19 EUR Per day

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Video surveillance in parking

Accessibility

  • Elevators

BAR

Photo out of - BAR

Open 24/7 for you: take a break, sit down to work or unwind at the end of the day with a refreshing drink. Enjoy tempting snacks, good conversation or a live sports screening. Crispy pizzas? They're available in four varieties to eat in or take away.

Bar Type
BAR
Capacity
29
Accessibility
Accessible service
Telephone +49 40 3099860

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Terrace

Payment

  • Cash
  • Credit card
  • Voucher

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Hot snacks

Open 24/7 for you: take a break, sit down to work or unwind at the end of the day with a refreshing drink. Enjoy tempting snacks, good conversation or a live sports screening. Crispy pizzas? They're available in four varieties to eat in or take away.

A beautiful day begins with a good breakfast in a cozy atmosphere in our Hamburg City Hotel. In the morning, enjoy a sumptuous breakfast buffet with fragrant coffee, freshly baked goods, waffles, bacon, egg dishes, and healthy options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,286 reviews

Customer review rating 4.0/5

Haludun L. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Paul V. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Ada G. Couples - Confirmed reviews ALL

Customer review rating 1.0/5

Sara H. S. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Dorte G. I. Solo - Confirmed reviews ALL

Customer review rating 4.0/5

Paul V. Families - Confirmed reviews ALL

Perfect rates for family room with connecting doors

Customer review rating 4.5/5

Ada G. Couples - Confirmed reviews ALL

Our whole stay was a smooth and clean experience!

Customer review rating 1.0/5

Sara H. S. Couples - Confirmed reviews ALL

You website says that you have your own parking garage. - We booked a stay at your hotel because of that. Turns out the garage is closed. - Absolutely not okay.

Customer review rating 5.0/5

Dorte G. I. Solo - Confirmed reviews ALL

Easy acces. Nice room - comfy bed - nice bathroom

Customer review rating 3.5/5

Stephen W. Friends - Confirmed reviews ALL

Hotel was very good, comfortable rooms and good breakfast. The staff on the front desk could be a bit surly.

Customer review rating 4.0/5

Ana P. Business - Confirmed reviews ALL

Everything was smooth and professional. Older hotel with a few flaws, but overall nice.

Customer review rating 2.5/5

Alexander H. Business - Confirmed reviews ALL

rather long check-in process, WLAN slow and requires log-in every time you use it. Breakfast room is packed in the morning.

Dear Mr. H., Thank you for taking the time to share your detailed feedback. We are pleased that you appreciated our team and the check-out process, but we sincerely regret that several aspects of your stay did not meet your expectations. We apologize for the lengthy check-in process and the inconvenience caused by the slow Wi-Fi and repeated logins. Your comments regarding the stained carpet, worn towels and mattresses are also concerning and will be shared with the relevant teams for review. We understand your frustration with the crowded breakfast room and the bottlenecks at the coffee and juice dispensers. We will pass your suggestions on to our breakfast team to help improve the flow and availability of items during busy periods. We regret that the overall value for money did not meet your expectations and appreciate your honest feedback, which helps us identify areas for improvement. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Customer review rating 2.5/5

Paul J. Couples - Confirmed reviews ALL

Do not look this hotel if you are looking for a king size bed, because despite advertising them and selling them on there own website, they do not have them. Which resulted in my wife and I sleeping in separate beds. Apart from this the hotel is well located, with in easy walking distance of many of the city's attractions.

Customer review rating 3.5/5

Sebastian R. Business - Confirmed reviews ALL

It's basic and lacks a lot of services, but overall it's an okay hotel. Room service is quite unreliable.

Dear Mr. R., thank you for taking the time to share your feedback. We are pleased that you found our hotel acceptable overall and that you were satisfied with the friendliness of our team and the check-out process. However, we sincerely regret the inconsistencies you experienced with housekeeping, particularly regarding towels, shower mats, soap and tissues. This does not meet our standards, and we will discuss your comments with the housekeeping team to improve reliability and consistency. We are also sorry that you were dissatisfied with the Wi-Fi connection and accessibility. Your feedback is valuable and will be forwarded to the relevant departments for review. We hope to have the opportunity to provide you with a more satisfactory stay in the future. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Customer review rating 4.5/5

Phillip S. Solo - Confirmed reviews ALL

Comfortable stay well located near public transport. Friendly staff, clean and comfortable rooms.

Customer review rating 2.0/5

Nils A. Solo - Confirmed reviews ALL

I like the hotel, the room and the breakfast. But the staff is often seem playing and talking with each other instead of putting guests as a priority. They seem very playful and friendly with each other which is nice - but they are lacking professionalism.

Customer review rating 4.5/5

Andromeda Y. Solo - Confirmed reviews ALL

I like the friendly staff, nice no frill room, up to my expectation. The free fruits in the lobby for guests are very nice. I just don't like the very heavy room door, which I needed to use a lot of efforts to push it open.

Customer review rating 5.0/5

Dermot R. Couples - Confirmed reviews ALL

Can't fault this hotel..7 minutes walk from Main Station...down hill...Room was perfect, spotless, staff were so friendly and helpful. Small adequate bar area in lobby for drinks. We didn't have breakfast, but looked like a very extensive buffet. Would recommend without hesitation.

Customer review rating 1.0/5

Nils T. Solo - Confirmed reviews ALL

I never had such a bad check-in in an Accor hotel, and I stay like 90 nights a year in Accor hotels: the receptionist DID NOT LISTEN at all. I ask for a late check out and told him that I am DIAMOND member. I first insisted that the hotel is booked out. I told him that a hotel with 300+ rooms might not have arrivals all at the same time and that my requested time, 14:00, was not that much. Then he wanted to charge me for the late check out, I repeated once again, that this is free of charge for Diamond members. He also forgot the welcome drink. And of course he forgot to program the card for late check out. That is a bit too much for 214€ per night stay…

Dear Mr. T., thank you for your detailed feedback. We sincerely apologize that your arrival and check-in experience fell so far short of the standards you rightly expect from an Accor hotel, especially as a Diamond member and frequent Accor guest. The issues you describe regarding the late check-out, welcome drink and room key should not have occurred. We are particularly sorry that you had to repeat your request several times and did not feel properly listened to. We will review this internally with our reception team and address the handling of ALL Accor benefits accordingly. We also regret the condition you encountered in your room, including the carpet, curtains and broken blinds. This does not reflect the standard we aim to provide, and your comments will be forwarded to the responsible departments for review. We understand your disappointment, particularly given the rate paid, and sincerely apologize for the overall experience. Kind regards, Hasan Karadas General Manager ibis Hamburg City

Customer review rating 4.5/5

Pedro M. N. D. S. Couples - Confirmed reviews ALL

Easy check-in process, friendly staff, decent room size, comfortable bed and a very good breakfast (the bacon and the eggs were delicious). Parking was also good.

Dear Mr. N. D. S., thank you very much for your excellent review. We are delighted that you enjoyed your stay and were pleased with the easy check-in, our friendly team, the comfortable bed and the room size. It is wonderful to hear that you particularly enjoyed our breakfast, especially the bacon and eggs! We are also glad that you found our parking convenient. Thank you for your recommendation, and we look forward to welcoming you back to ibis Hamburg City. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Customer review rating 1.5/5

Alexander B. Couples - Confirmed reviews ALL

Every time someone would open or close their doors, it would be extremely loud, and it would wake us up. I don't understand how you can build so badly.

Dear Mr. B., thank you for taking the time to share your feedback. We are pleased that you found the cleanliness and Wi-Fi satisfactory. We sincerely apologize for the inconvenience you experienced during check-in. Having to queue at the neighboring ibis first and then being redirected to the correct reception is understandably frustrating. Of course you could see in your booking confirmation, which hotel you have booked. It is an ibis and an ibis budget, so two completly different hotels. We also regret that noise from the room doors repeatedly disturbed your sleep. We take your comments seriously and will review these points internally. We are sorry that your stay did not meet your expectations and hope to have the opportunity to provide you with a better experience in the future. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Customer review rating 5.0/5

Sandro D. Families - Confirmed reviews ALL

We had a wonderful stay in the hotel. Everything was last minute due to cancelled night trains and continued in this fashion due to the fire in the north the next day. So our stay was a haven. Thank you!

Dear Mr D., Thank you very much for your wonderful feedback. We are delighted that, despite the unexpected travel disruptions and last-minute changes to your plans, our hotel could be a haven for you and your family. We are especially pleased to hear that our colleague at check-in was able to help you calmly and kindly with the incorrect booking dates. Your kind words will certainly be shared with him. And of course, we are happy that your children enjoyed making their own waffles! We hope your journey home went smoothly and would be delighted to welcome you and your family back to ibis Hamburg City. Kind regards, Hasan Karadas Hoteldirektor ibis Hamburg City

Customer review rating 4.5/5

Elsa D. J. B. Solo - Confirmed reviews ALL

The aircon wasn't working in the first room. given to me. I was quickly transferred to another room. When it seemed like the aircon wasn't working there, either, the staff lent me an electric fan. The following day, a housekeeping staff checked to make sure the aircon was working. I was assigned a room for the handicapped which was a bonus, in a way, because it had a working phone to contact staff, other rooms have no phones. The room was spacious and quiet, and the bed was comfortable. Only around 10-15 minutes' walk to both the train station and the old centre.

Customer review rating 3.5/5

Gihan E. Couples - Confirmed reviews ALL

The hotel is well located and offers good value for money. Overall, the stay was convenient and the basic facilities were satisfactory. However, the main problem was the air conditioning, which was not operating properly in all rooms. This made the rooms quite uncomfortable, especially during the very hot days of the heat wave. Proper air conditioning is really important during summer, and this affected the overall comfort of our stay. With functioning air conditioning, this would have been a much better experience.

Dear Ms. E., Thank you for taking the time to share your detailed feedback. We are pleased that you appreciated our convenient location, good value for money and the service provided by our team. We sincerely regret that the air conditioning did not function properly during your stay, especially during the heat wave. We understand how important a comfortable room temperature is in such conditions. Your feedback is very important to us, and we are taking the issue seriously. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Other web-users rate our hotel

  • 1,283 reviews 9/10 Location
  • 1,562 reviews 5.8/10 Room
  • 1,075 reviews 8.6/10 Service
  • 16 reviews 6.7/10 WiFi
  • 805 reviews 7.9/10 Breakfast
  • 690 reviews 6.8/10 Cleanliness

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