Dear Mr. N. D. S., thank you very much for your excellent review. We are delighted that you enjoyed your stay and were pleased with the easy check-in, our friendly team, the comfortable bed and the room size. It is wonderful to hear that you particularly enjoyed our breakfast, especially the bacon and eggs! We are also glad that you found our parking convenient. Thank you for your recommendation, and we look forward to welcoming you back to ibis Hamburg City. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Dear Mr. B., thank you for taking the time to share your feedback. We are pleased that you found the cleanliness and Wi-Fi satisfactory. We sincerely apologize for the inconvenience you experienced during check-in. Having to queue at the neighboring ibis first and then being redirected to the correct reception is understandably frustrating. Of course you could see in your booking confirmation, which hotel you have booked. It is an ibis and an ibis budget, so two completly different hotels. We also regret that noise from the room doors repeatedly disturbed your sleep. We take your comments seriously and will review these points internally. We are sorry that your stay did not meet your expectations and hope to have the opportunity to provide you with a better experience in the future. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Dear Mr D., Thank you very much for your wonderful feedback. We are delighted that, despite the unexpected travel disruptions and last-minute changes to your plans, our hotel could be a haven for you and your family. We are especially pleased to hear that our colleague at check-in was able to help you calmly and kindly with the incorrect booking dates. Your kind words will certainly be shared with him. And of course, we are happy that your children enjoyed making their own waffles! We hope your journey home went smoothly and would be delighted to welcome you and your family back to ibis Hamburg City. Kind regards, Hasan Karadas Hoteldirektor ibis Hamburg City

Dear Ms. E., Thank you for taking the time to share your detailed feedback. We are pleased that you appreciated our convenient location, good value for money and the service provided by our team. We sincerely regret that the air conditioning did not function properly during your stay, especially during the heat wave. We understand how important a comfortable room temperature is in such conditions. Your feedback is very important to us, and we are taking the issue seriously. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Dear Ms. K., Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet your expectations, particularly regarding the housekeeping service and the cleanliness of your room. We are especially sorry that your room was not serviced at a suitable time and, even more importantly, that our housekeeping team entered your room despite the “Do Not Disturb” sign being displayed. This should not have happened and does not reflect the level of service we expect from our team. We will address this with our housekeeping department and reinforce the correct procedures. We also regret the issue with the stained towel. Your comments regarding the room amenities have been noted as well. We appreciate your honest feedback, as it helps us identify areas where we need to improve. We hope you will give us another opportunity to provide you with a much better experience in the future. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Dear Ms. R., Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that our team was able to assist you in resolving the booking date issue and that you found everyone friendly and helpful throughout your stay. It is also great to know that you enjoyed our convenient location as a base for exploring Hamburg. Your kind words and perfect rating mean a great deal to our entire team. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to ibis Hamburg City on your next visit to Hamburg. Kind regards, Hasan Karadas Hotel Manager ibis Hamburg City

Dear Mr. Eriksen, Thank you for taking the time to share such detailed feedback. We are pleased to hear that you found your rooms clean, appreciated our breakfast and convenient location, and were satisfied with the work of our housekeeping team. At the same time, we sincerely regret that the room temperature had such a significant impact on your stay, especially when travelling with two children. We understand your frustration regarding the limited cooling capacity during the hot weather. We also take your comment about the temperature control seriously and will have it checked. We are sorry that this issue affected your overall experience to such an extent. Your feedback is very valuable to us as we continue to look for ways to improve the comfort of our rooms. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Dear Mr. Leskin, thank you for taking the time to share your detailed feedback. We are pleased that you appreciated our convenient location, cleanliness and WiFi. However, we sincerely regret that you did not feel sufficiently welcomed during your stay and that your Platinum status was not recognised as expected. This certainly does not reflect the level of service we aim to provide to our ALL members. We also apologise for the inconvenience caused by your key card being blocked before your agreed late check-out time. We understand how frustrating it must have been to return to reception to have the card reactivated. We will review this process with our team to help prevent such situations in the future. We hope you will give us another opportunity to provide you with the attentive service you deserve as an ALL Platinum member. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Dear Ms. S., Thank you very much for taking the time to share such detailed feedback about your stay with us. We are pleased to hear that you appreciated our convenient location, the comfortable beds, the good sound insulation, and that we were able to offer you an early check-in. It is also wonderful to know that some of our team members made you feel welcome with their friendliness. At the same time, we sincerely apologize for the shortcomings you experienced. The maintenance issues in your bathroom, as well as the dust you noticed, are not in line with our standards. We have shared your comments with our housekeeping and maintenance teams so that these issues can be addressed. We also regret that some of your interactions with our staff did not leave you feeling welcome. Providing warm and attentive service to every guest is very important to us, and we will discuss your feedback with our team to ensure a more consistently friendly guest experience. Thank you again for your honest comments. We hope to have the opportunity to welcome you back and provide you with a much better experience next time. Kind regards, Hasan Karadas General Manager ibis Hamburg City

Dear Mr. H., thank you for taking the time to share your feedback. We are pleased that you found our location convenient for your business stay and that you were satisfied with our team, cleanliness and check-in and check-out service. We are sorry that the traffic noise affected your stay, even though your room was not facing the road. We also appreciate your comment regarding the Wi-Fi speed and will take this feedback into consideration as we work on improving our services. We hope to welcome you back on a future visit to Hamburg. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis budget Hamburg City

Dear Mr. A., thank you very much for taking the time to share your feedback following your stay at ibis Hamburg City. We are delighted to hear that you appreciated our central location and that your check-in experience was smooth and efficient. Your kind words are a great motivation for our team. We hope to have the pleasure of welcoming you and your family back on your next visit to Hamburg. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Dear Ms. H., Thank you for taking the time to share your feedback with us. We are very sorry to hear that your stay did not meet your expectations and that you decided to leave earlier than planned. We sincerely regret that the comfort of the bed and the air conditioning affected your experience so negatively. A restful stay is very important to us, and we understand how disappointing this must have been, especially during a longer stay. We are pleased to hear that you found the room clean and of a good size. At the same time, we take your comments regarding the bed, the room amenities and the technical issue with the air conditioning seriously and will review these points with our teams. Of course you could have just asked for a second blanket or tell our team, that the air con did not work. We are also sorry that we did not have the opportunity to speak with you personally before your early departure. A direct conversation would have allowed us to better understand the situation and, if possible, find a solution during your stay. Thank you again for your honest feedback. We hope to have the opportunity to welcome you again in the future and provide you with a much better experience. Kind regards, Hasan Karadas Hotel Director ibis Hamburg City

Dear Mr S., thank you very much for your positive review and for sharing your experience with us. We are delighted to hear that you enjoyed our central location and the convenient access to Hamburg’s public transport as well as attractions such as the Elbphilharmonie. It is wonderful to know that you found our hotel comfortable and appreciated the helpful and pleasant service provided by our team. We truly appreciate your loyalty as an ALL member and look forward to welcoming you back to ibis Hamburg City during your next visit to Hamburg. Kind regards, Hasan Karadas Hotel Director ibis Hamburg City

Dear Mr. F., Thank you very much for your excellent review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your second stay at ibis Hamburg City and that you appreciated our central location, clean and comfortable rooms, breakfast selection and our bar service. It is wonderful to know that our team was able to make your rainy evening more enjoyable with drinks and pizzas. Your kind words and your wish to return mean a lot to us. We are looking forward to welcoming you back for another pleasant stay in Hamburg. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Dear Ms. P., Thank you for taking the time to share your feedback regarding your stay with us. We are pleased to hear that you enjoyed many aspects of your stay, including our breakfast, cleanliness, WiFi and the service provided by our team. At the same time, we sincerely apologize for the discomfort caused by the temperature in your room. We fully understand how unpleasant it must have been to stay in a room that felt too warm, especially during the night. Your comments regarding the air conditioning and the fan request have been noted, and we will review this internally to improve our service and communication in such situations. We appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Dear Ms. S., thank you very much for taking the time to share your wonderful feedback about your stay with us. We are delighted to hear that you enjoyed your Hamburg city break despite the unfortunate cancellation of the Hella Hamburg Half Marathon. It is great to know that our central location, the nearby public transport connections, and the easy access to many of Hamburg’s highlights contributed to a pleasant stay. We are especially pleased that you appreciated the friendliness of our team and that the air conditioning provided comfort during the warm weather. Your kind words are a great motivation for us, and we will gladly share your feedback with our colleagues. Thank you also for your excellent recommendation. We would be very happy to welcome you back to ibis Hamburg City for your next visit to Hamburg. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Dear Mr C., thank you very much for taking the time to review your stay. We are pleased to hear that you particularly appreciated the helpfulness of our team. Your kind feedback will be shared with the staff. At the same time, we are sorry that you were not fully satisfied with the accommodation. We also appreciate your comments regarding cleanliness and value for money, as such feedback helps us continuously improve our services. We would be very happy to welcome you again in the future. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis budget Hamburg City