ibis Jerusalem City Center

Customer review rating (ALL Rating) 4.3/5 805 reviews

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ibis Jerusalem City Center - Image 1
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4 Elisar St., 9423601 JERUSALEM, Israel

Description

Hotel extras

  • Situated in the heart of Jerusalem's city Center 7min. walk to the Jaffa gate and the Old City

  • Enjoys a vast proximity to many religious and historic sites

  • Next to tram station and easily accessible from Central bus station and Train station

  • Sweet Bed by ibis, designed, developed for the coziest and most exclusive comfort

  • KOSHER Hotel

Our accommodation(s)

Hotel location

ibis Jerusalem City Center

4 Elisar St.
9423601 JERUSALEM
Israel

GPS:31.7820861, 35.220656

Telephone
Fax +972 73-222-8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DINING ROOM

A rich and diverse Israeli breakfast with a variety of indulgent dishes from the Mediterranean kitchen that will fuel you for another pleasant day in Jerusalem. open daily from 6 :30 AM to 10:00 AM

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  805 reviews

TripAdvisor Rating  4.0/5  650 reviews

Great hotel and location

TripAdvisor rating 5.0/5

mad607 TripAdvisor review

I highly recommend IBIS hotel in center of Jerusalem. My cousin and I came for 2 nights to get some quite time during the war. Location is excellent in the center of town. The room was nice and clean and the beds were very comfy. Breakfast was AMAZING. So much to choose from. I would like to compliment the staff of the hotel and how nice they were,especially John,head of dining room, who was super nice to us and so friendly.❤️ I highly recommend this hotel. I certainly will return! Thank you🙏

Dear Guest, We are delighted by your kind words especially to the ones pertaining to our team members. We strive every day to make our guest feel home and comfortable. It certainly feel a sense of accomplishment when this is achieved we hope to have the opportunity to host you again. Best Regards. Wassim Mushasha Guest Relation Manager.

A nice stay in a central Jerusalem hotel

Customer review rating 4.0/5

Yair Families - Confirmed reviews ALL

Overall we enjoyed our stay. Pros: The hotel is very centrally located and the rooms were OK though a bit on the small side. The beds were very comfortable. The breakfast was quite a good one. Cons: - The lobby was very messy and quite noisy - There were construction works near the hotel very early in the morning. - The hotel facilities are very basic (no gym, pool, bar, happy hour etc)

Dear Yair We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wassim Mushasha Guest Relations Manager

Well located and good stay

Customer review rating 5.0/5

Bettie H. Couples - Confirmed reviews ALL

We had an awesome stay at the hotel. The staff was extremely helpful and friendly. We will definitely come again and recommend to family and friends

Dear BETTIE H., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wassim Mushasha Guest Relations Manager

Well located

Customer review rating 3.5/5

Carlos D. Couples - Confirmed reviews ALL

VAT issue a bit tricky

Dear Carlos D., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As our website is an international one all prices are shown without adding the V.A.T. value which is 17 % the addition is required by law to all Israeli residents and citizens. a thing that is clearly mentioned in your reservation confirmation letter and shown in the price details even before the completion of the reservation Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wassim Mushasha Guest Relations Manager

No main course on dinner because they run out

Customer review rating 0.5/5

Ofir Families - Confirmed reviews ALL

We had a special holiday, the dinner should have been a big deal, but the hotel didn't plan it right and they didn't have food when we arrived (during the hours the dinner was served) The sad thing that no one from the hotel care- they didn't yry to find us something to eat or even say sorry. When we asked to talk with someone that can solve it and maybe order dinner they refused. Worse hotel ever!!!!

Dear Ofir, Thank you for taking the time to tell us about your experience at the ibis Jerusalem City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wassim Mushasha Guest Relations Manager

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Other web-users rate our hotel

  • 612 reviews 8.6/10 Location
  • 546 reviews 6.1/10 Room
  • 582 reviews 8.8/10 Service
  • 5 reviews 10/10 WiFi
  • 431 reviews 9.2/10 Breakfast
  • 272 reviews 7.9/10 Cleanliness
  • 110 reviews 6.9/10 Vibe
  • 91 reviews 6.3/10 Value

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