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Pullman Shishi Mattison Hotel

Customer review rating 4.3/5 378 reviews

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Pullman Shishi Mattison
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Hotel extras

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Hotel location

Pullman Shishi Mattison

Shiquan Rd
362700 shishi
china

Tel: +8659588888888

Fax: (+86)595/88581092

Check-in from 14h00

Check out up to 12h00

  • TAQIAN BUS STATION :  TOUR LINE

  • By plane

    JINJIANG At 14km / 8.7 miles - Shuttle paying

  • By plane

    JINJIANG AIRPORT At 14km / 8.7 miles - Shuttle paying

  • By train

    JINJIANG RAILWAY At 18km / 11.18 miles

  • By train

    JINJIANG STATION At 20km / 12.43 miles

GPS :24.742145, 118.621748

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 10 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 252 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • 51 non-smoking rooms
    • 28 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Karaoke
  • Reduced mobility Facilities
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • JJN Additional charge
    • JINJIANG Additional charge
  • Parking
    • On site
    • Public
Well-being
  • Sky Garden
    • Outside
    • On site
  • Fitness Center
    • On site

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 1,800 m²

  • Maximum capacity: 1760 people

  • Maximum banquet capacity: 900 people

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Our guest reviews for
Pullman Shishi Mattison

100% genuine reviews from our guests

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ALL Rating 4.3/5

378 reviews

TripAdvisor Rating 4.0/5

38 reviews

Not Well Prepared

TripAdvisor rating 3.0/5

laukeith Business - 16/12/2019 TripAdvisor review

Did not ask if I smoke and assigned a smoking floor which I needed to change after complaining. Before arrival already asked not to reserve the room at the end of the floor, still, arranged the room at the end of the corner. What is the purposes for asking my preferences?

terrible experience, dishonest and arrogant personnel 非常差的体验 傲慢又不诚实的员工

TripAdvisor rating 1.0/5

dennis751 Solo travel - 11/12/2019 TripAdvisor review

I ordered a room fare including lounge access at the reception, however no personnel reminded me there is no food in the lounge during the evening. In the next day the lounge opens at 14:30 but also no food but only some cola and water. If the reception personnel would inform how the lounge (could it even be called "lounge"?!) works, nobody would book this kind of room right? When i ask for refund/cancelling the extra charge for the lounge when checking-out (didn't consume anything there), the hotel personnel, especially Mr. He, showed rude attitude and insisted the only compensation could be a discount for next stay in this hotel. Are you kidding me? Shishi is not a city which you will repeatedly visit. When I asked for a complaint claim, Mr. He arrogantly told me to complain in internet and claimed that he was in charge of the hotel, and Accor HQ China/global has no right to intervene his decision. The hotel located in nowhere, nothing for dinning/drinking/shopping in the nearby. 我直接在酒店前台预定了包含酒廊使用价格的房间。但是预定时酒店前台工作人员没人提醒当天酒廊晚上没有可以吃的东西，第二天酒廊也要等到下午2点半才开，而且两点半以后也只有可乐和水。这种情况下如果有提醒谁会订带酒廊费的房间？ 退房时我要求把酒廊使用费去掉（没有使用任何东西），但是工作人员尤其是一位姓何的同事非常粗鲁地拒绝。他提出的唯一补偿是下次再住该酒店时打折。请问这是在耍客人吗？谁知道下次再去石狮是什么时候？当我提出要投诉时，何还非常傲慢地说要投诉只能自己去网上投诉，而且他是主管，雅高中国总部无权干涉酒店运营。 酒店本身地处偏远，周围没有任何可以吃饭逛的地方。

Very nice hotel

Customer review rating 4.5/5

Heru H. O. Families - 05/12/2019 Confirmed reviews ALL

Nice hotel with new equipment

disappointment

Customer review rating 3.0/5

Deepak Business - 02/11/2019 Confirmed reviews ALL

I was very disappointed A)in the shower room where we take shower the water was not going inside the drainage and it was blocked b)they are not keeping shower gel and keeping 2 shampoos in the toilet this is happening 2nd time with them tell them to to teach their housekeeping staff that shampoo and shower gel is important to take shower

Property nice but lacks services of a 5 star hotel

Customer review rating 3.5/5

Dominic R. Business - 27/10/2019 Confirmed reviews ALL

We stay here often as it its convenient for work.This stay was for 17 days...In August we had our company group here...with 4 rooms for almost one month...But in the end we get absolutely almost no recognition.Finally last week we had sales executive sign us up for a CORPORATE ACCOUNT.BEFORE THAT WE HAD NEVER BEEN CONTACTED YET WE GAVE THE HOTEL MORE THAN 200 nights overt the last year.The staff are wonderful young people but they lack serious training....None of the staff here ever attended a hospitality school so they do not have basic training.Sad that the management is weak that they do not recognize this.Also the hotel offers very little services...there is one restaurant in the hotel...another one if you go outside....there are no facilities like hairdresser or convenience store...even bank ATM IS OUTSIDE.ASLL IN ALL A 5 STAR PROPERTY BUT NOT 5 STAR SERVICE.The hotel manager has not once contacted any of us yet we have to be one of the best customers.,..very strange ...now we will be owing to Quanzhou Hilton

Dear Dominic R., We very much appreciate your comments regarding your stay at the Pullman Shishi Mattison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel

Customer review rating 4.5/5

Patrick Business - 12/10/2019 Confirmed reviews ALL

Pleasant check-in

Dear Chung Leung Patrick C., We very much appreciate your comments regarding your stay at the Pullman Shishi Mattison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

wonderful hotel in ShiShi

Customer review rating 4.5/5

Tony Business - 08/08/2019 Confirmed reviews ALL

nice welcome gift, clean room, confortable bed, and warm service

Dear Chien-Chih L., We very appreciate for your comments regarding your stay at the Pullman Shishi Mattison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pullman Shishi Mattison

Customer review rating 3.5/5

T. C. H. Solo - 25/06/2019 Confirmed reviews ALL

room is tidy and clean. But lounge did not have much of food during cocktail to eat.

Dear Chai H. T., We very appreciate for your comments regarding your stay at the Pullman Shishi Mattison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excelence hotel, but too quite

Customer review rating 4.0/5

Tan C. S. Business - 07/06/2019 Confirmed reviews ALL

Good hotel but location too far from Quanzhou city centre.

Dear Tan Chwee s., We very appreciate for your comments regarding your stay at the Pullman Shishi Mattison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

practical

Customer review rating 4.5/5

Walter J. H. Business - 16/05/2019 Confirmed reviews ALL

Business trip for 4 days, notice a improvement on the breakfast since the last time stayed...

Dear Walter Jun h., We very appreciate for your comments regarding your stay at the Pullman Shishi Mattison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel but not FOREIGNER FRIENDLY

Customer review rating 3.5/5

Dominic R. Business - 15/05/2019 Confirmed reviews ALL

The reception staff has a hard time speaking English if you go at hours beyond the 8 to 8 shift.I went to the desk to tell them I was making my stay one day shorter...we had two rooms...it was impossible to get through to them.There was no one that could speak English ...in the end I contacted Accor Hotel hotline and that was even worse...they told me wI had to do it with the hotel...ACCOR needs to get these things in order.If you are a 5 star hotel and do not have bilingual staff at reception 24 hours a day there you are not a five star hotel.We like everything about this hotel except the fact half of the time most of the staff does not understand what we want.

Dear Domenico R., We very appreciate for your comments regarding your stay at the Pullman Shishi Mattison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location but still needs to improve a lot !

TripAdvisor rating 3.0/5

Freedom10041819281 Business - 26/04/2019 TripAdvisor review

The best thing about this hotel is the location; and it is relatively new in decoration. However the staff need to be properly trained if this hotel should be qualify as a Pullman. I booked non smoking room, but when i checked in there was ash tray and matches in the room, and the carpet smelling of cigarettes? The staff dont speak much english at all, it was hard to communicate. The TV only has 1 english channel - no CNN or BCC or anything in English except 1 channel. Thats ridiculous. They claim to have a lounge but its never open. They have a lot to improve about this hotel

Customer review rating 3.5/5

David G. Business - 20/03/2019 Confirmed reviews ALL

The hotel is clean and nice, so was the room. BUT THE AC is always turned off and the room becomes very hot and uncomfortable to sleep in.

Dear Daoud Ali G., We very appreciate for your comments regarding your stay at the Pullman Shishi Mattison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

R. Plescan

Customer review rating 3.0/5

R. Business - 14/03/2019 Confirmed reviews ALL

Very disappointed that for an international hotel the Tv doesn’t have any English Chanel’s ,also the rooms are not as clean

Dear Plescan R., Thank you for taking the time to tell us about your experience at the Pullman Shishi Mattison. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent hotel with friendly and helpful staff.

Customer review rating 5.0/5

Ronan R. Solo - 07/03/2019 Confirmed reviews ALL

When I can, I like to stay in a Pullman. I find that the quality of the staff is what makes the difference. In the hotel in Shishi I have found the staff from the concierge, receptionist, up to the management to be welcoming and helpful. They frequently go out of their way to make my stay a pleasant and stress-free one.

Dear Ronan Gabriel R., We very appreciate for your comments regarding your stay at the Pullman Shishi Mattison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

excellent stay experience

Customer review rating 5.0/5

Shenlishan Families - 15/02/2019 Confirmed reviews ALL

everything goes well and i really enjoyed the platinum member benefit of room upgrade and free breakfast

Dear Li Shan S., We very appreciate for your comments regarding your stay at the Pullman Shishi Mattison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice Stay

Customer review rating 3.5/5

Anonymous Business - 15/01/2019 Confirmed reviews ALL

nice location and good service. breakfast just so so.

Dear Chien-Chih L., We very appreciate for your comments regarding your stay at the Pullman Shishi Mattison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A very relaxing and comfortable stay with the while family

Customer review rating 4.5/5

Tan Families - 04/01/2019 Confirmed reviews ALL

Well, everytime we will our hometown we stay there, why? Because of the comfortability, acessibility, the good service and most of all the cleanliness your hotel can provide. Just keep up the good work....but hopefully not tje price....

Dear Fei Long C., We very appreciate for your comments regarding your stay at the Pullman Shishi Mattison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

the best hotel in Shishi

Customer review rating 3.5/5

F. Business - 10/12/2018 Confirmed reviews ALL

The lobby is huge, but the knowledge of the staff still need to improve.

Excellent value

Customer review rating 5.0/5

Umesh Business - 27/11/2018 Confirmed reviews ALL

Was pleasantly surprised at the size of the hotel, And great to see it is keeping up to Pullman standards, Room was very nice, Thank you for the upgrade, check in was very quick, I don't recall the name of your colleague there who spoke excellent English, Loved the breakfast and even the Dinner buffet. Am looking forward to more trips there in the future.

Dear Umesh M., We very much appreciate your comments regarding your stay at the Pullman Shishi Mattison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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