wonderful

As a luxury hotel, breakfast below my expectation, bedroom with good view of city and sea but inside the room just basic.

My recent stay at this hotel was absolutely wonderful. The guest room is incredibly clean from the moment I walked in. The entire bedroom area is beautifully clean, with fresh bedding and clutter-free furnishings that feel wonderfully clean. All surfaces and hidden corners in the room are carefully wiped and pleasantly clean. The bathroom standards are impressive as well. The vanity area is immaculately clean, the shower stall is perfectly clean with no leftover water marks or dirt. The toilet area is hygienically clean, and the floor tiles are flawlessly clean throughout the whole bathroom. It is truly reassuring to stay in such reliably clean accommodation. The hotel’s Wellness amenities are outstanding. The fitness and relaxation areas are well-kept, modern, and ideal for unwinding after a long day. The hotel team delivers incredible service throughout the entire stay. The front desk staff delivers welcoming service with great professionalism. The housekeeping team provides careful and meticulous service every day. All employees maintain friendly and courteous service at all times. The attentive and personalized service makes the whole trip extremely comfortable and memorable. I highly recommend this lovely hotel!

Dear Mr. Mong, and Fairmont xiamen team Thank you for your message following my recent stay at Fairmont Xiamen. I'd especially like to thank Alan, whose service stood out throughout my stay. He was attentive, helpful and went out of his way to make sure everything went smoothly. I'd also like to thank Jefferry for his excellent service. My thanks also go to the concierge team and the reception staff, who were consistently friendly and helpful whenever I needed assistance. I'd appreciate it if you could pass my thanks on to Alan and the team. I look forward to staying with you again on a future visit to Xiamen. Best regards, Nuntisz L.

I absolutely loved my stay at this hotel! The room was spotlessly clean, everything in the bedroom was immaculately clean, every surface was wonderfully clean, the bedding was fresh and perfectly clean, the nightstands and desk were beautifully clean with zero dust. Moving to the bathroom, the shower area was incredibly clean, the sink and countertop were sparkling clean, the toilet was pristinely clean, the mirrors were streak‑free and very clean, even the little corners of the bathroom were surprisingly clean. The hotel’s Wellness facilities are fantastic, they are well‑maintained and a joy to use. The service here is outstanding! The staff provided amazing service right from check‑in, we received warm and attentive service whenever we needed help, every team member delivered friendly and thoughtful service, we got quick and professional service for all our requests, and the personalised service truly made our trip unforgettable. Would 100% come back again!

Absolutely loved my stay here! The cleanliness is remarkable.The room’s cleanliness was flawless, and the bathroom’s cleanliness amazed me. The cleanliness of all furniture surfaces was impeccable. I noticed the high cleanliness of the window sills too. The cleanliness of the bedding felt fresh and inviting. The hallway’s cleanliness kept the whole floor pleasant. The wellness zone maintains great cleanliness as well. This consistent cleanliness is what sets this hotel apart, and every tiny detail proves their commitment to great cleanliness. The wellness area is my favourite part of the trip. The wellness space has a peaceful vibe to recharge your energy. I really enjoyed using all the wellness facilities after a long day. The wellness experience was incredibly soothing. The wellness amenities are well-maintained and easy to access. I will absolutely recommend this hotel to friends who value great cleanliness and wonderful wellness offerings.

overall a fantastic experience only one thing: for people who are afraid of height having breakfast at 33. floor is not the most convenient way. I tried to ask if I can have my breakfast at the room but due to the language barrier it was not possible.

I arrived at Fairmont Xiamen expecting a good Fairmont stay, but I left with something closer to an unforgettable experience—and service. This hotel has a character of its own: it is rich in aviation references, which was a real delight for someone like me who loves aircraft. That alone makes it feel different from other Fairmont properties I have stayed at, which tend to lean more heavily on historic architecture. Fairmont Xiamen instead offers a very successful blend of modern style and history—the lobby and rooms feel contemporary and luxurious, while Del Mar and AIR LOFT BAR bring in warm wood textures that create a striking and very pleasant collision of modern and historic influences. It exceeded my expectations. During my stay I visited Del Mar and AIR LOFT BAR, and also had the buffet dinner at Victoria Destination. The restaurants performed solidly to well for what I ate, but Del Mar was the standout. The lamb rack and the salmon with hollandaise were memorable—I particularly loved the hollandaise—and if I had to choose one, I would recommend Del Mar. The service, however, took things to another level. The staff were consistently friendly and greeted me warmly throughout the hotel. At the buffet dinner, the staff at the sashimi station discreetly and kindly managed the queue, which I appreciated. At breakfast and dinner there was effectively a dedicated staff member looking after guests, proactively introducing the offerings and asking if I needed anything. At breakfast, after I finished eating, she would replace my cutlery set—I almost felt spoiled, and it was genuinely thoughtful. Everything felt very professional. Even at the pool reception desk, staff addressed me by name. In my room there was a handwritten note and small thoughtful details. I could also see the sunrise from my room, and watching it was a lovely way to start the day. Housekeeping and turndown service were seamlessly arranged whenever I left the room; after brunch, I would return to find the room already tidied. They noticed my charging cable was untied and provided a cable tie, and they left extra coffee because they had seen that I drink it often. The Gold Lounge itself did not leave a strong impression on me. At Fairmont Singapore, where I have also stayed on Fairmont Gold, the service was mostly felt within the Gold Lounge. At Fairmont Xiamen, it felt hotel-wide. Perhaps Fairmont Xiamen sets the standard for the brand. One gentleman—unfortunately I did not ask his name—helped carry my luggage to my room, took the time to talk with me in the lobby, and later met me again at Del Mar Restaurant. His warmth, attentiveness, and friendly conversation made a real difference and turned a good stay into a memorable one. Overall, the hotel clearly puts thought into its user experience, and the few things I would tweak are really just fine-tuning. For example, some lift door-close buttons sit where I instinctively expect the alarm button—I pressed the wrong one a couple of times, and a small cover would make that clearer. The shower can let a little water escape at very high flow; the drain is there, but sometimes it does not quite keep up—probably partly my own over-enthusiastic showering. The fridge beeps if the door is not fully closed, which I managed to do more than once. None of these changed my overall impression; I mention them only because the rest of the experience was so polished. Fairmont Xiamen has become the first hotel I have genuinely wanted to return to—because of its people, its service, and its design.

Great personal,should improve the english/spanish options and speekers.

I had such an amazing stay at this hotel. The room was spotlessly clean, and every corner felt clean and well-maintained. The bathroom was incredibly clean, with no dust or water stains anywhere. The bed linens were fresh and clean, which helped me rest so well. Even the window sills and small side tables were perfectly clean. I was really impressed how clean the common areas were too, including the wellness zone. Speaking of wellness, the hotel’s wellness offering is fantastic. The wellness facilities are well-equipped and peaceful. I loved spending time in the wellness space to unwind after a long day. The wellness area itself was kept immaculately clean as well. Every detail showed the team’s effort to keep everything clean and comfortable. I would absolutely come back and highly recommend this hotel to anyone looking for a relaxing getaway.

first time stay with fairmont, very impressive, i'll definitely stay again when I visit xiamen. i'll also recommend to other colleagues to stay with you. Evangeline is always with lots of enthusiasm to support our company collegues, we are happy to stay here, thanks a lot to her.

My stay at this hotel was absolutely wonderful, and the cleanliness really impressed me. The room was clean and well-ventilated with no strange odors. All furniture surfaces were wiped clean, free of dust and fingerprints. The bed linen felt clean and fresh, allowing me to sleep soundly through the night. The bathroom was kept clean, with spotless mirrors and shower glass without water stains. Even small high-touch areas like light switches were cleaned carefully. The narrow gaps along the wall corners were swept clean, no hidden dust at all. The amenity tray was kept neat and clean, all packages intact. The window ledge was also wiped clean, showing great attention to tiny details. The staff were polite and helpful throughout my stay. I highly recommend this hotel and will choose it again for my next trip!

despite the fact that it took me 2hours and half (15mn max normaly), 4taxis to join the hotel from the airport because none of the taxis taken knew the hôtel worst one drove me 20minutes away from the hotel and the adresse provided by the hotel sent to you at the opposite of the hotel through google and despite a non reaction of the staff when I finaly joined the hotel (i was.wet as i have been in the jungle) i would recommend this hotel. fantastic, room, breakfast views, roof top bar, gym room (amazing) olympic pool, nice pizza at the restaurant, amazing good job you have done here but damn amend and update properly the correct address on google or do not promote the hotel to foreigners...

Facilities are nearly new and maintained well, services provided are excellent, from spa I used, daily breakfast, and receptions to duty manager following up with the payment issue through. Great effort have been put into daily routine leading to excellent customer satisfaction results.

Comfortable stay

Great facility, view and everything in well maintenance. Kindly staffs.

The staff initially was not trained well for the new promotion for the Accor treated card owner to have a suite upgrade. The day after I have realized the promo and was not been mentioned while I was checking in. The front desk staff was asking the reservation desk and helped me to applied the promo. For the laundry service, the staff asked me and confirmed the cloth status and possible result by a phone call. I feel I got treated as a valued customer, and staffs were warm and professional.

The service and design of this hotel are amazing. By far the nicest property in Xiamen and well situated to local options for food and shopping.

Very good