Pullman Xiamen Powerlong Hotel 5 stars

Tidy & nice!

convience location , pleasant stay , highly recommended

Front desk staff were very helpful, special mention goes to Alison and Chloe. They exerted all efforts to accommodate us it was hours early before check-in time. Ives was likely helpful in booking us a cab. Our room accommodation was upgraded on account of our Accor membership. The room was a corner room with a 180 degrees view of the surroundings. I personally loved the peanut cake that was one of the freebies of the room. The buffet breakfast was ok too. Pullman Xiamen Powerlong will be our go-to place whenever we will be in Xiamen.

room is clean and stuff shows professional behavers

VERY GOOD SERVICE AT THE RECEPTION, i WAS UPGRADED TO A FULL LAKE VIEW ROOM.

Previous stays in Xiamen were at The Mercure Down Town and were not good. Now I stay at the Pullman and thanks mostly to Janet my stays in Xiamen are wonderful. Janet, you really know how to make people feel welcome, nothing is a problem for you. Please never leave this hotel or if you do tell me where you are going so I can book the next hotel you work at. Janet Xiamen is a better city because you are such a good manager. I can’t thank you enough for making my stay so amazing.

It was nice but there are 2 downside- 1) breakfast bacon not crispy. The in door swimming pool conducts Swimming lessons.

Globally good, negative point is we wait 45min for diner in Chinese restaurant to have finally to inform that 2 dishes was sold out. We spent 2 hours for diner, 1 hour waiting, 1 hour to eat.

Better than I expected

Everything just worked. Everything was clean. The restaurant was amazing

We had a very lovely stay! The room was nice, cozy and comfortable, and very clean and tidy. The shower was absolutely fantastic! We didn't have breakfast/lunch/dinner so I can't comment on food. But we did have drinks at the bar. And that was quite disappointing. The waiter was very friendly and kind but when ordering a drink a can does not belong on the table! Ordered drinks must arrive at the table served to drink and not to be mixed by the guest first (Gin & Tonic). Same low experience for tea. I ordered a tea in the afternoon. Being in China with its famous teas I do expect a proper tea and not a standard supermarket tea in a bag! I have been living in Hong Kong for quite some time now and in fine hotels (in this category I would like to see Pullman Powerlong too), this is a no-no. Still, we liked our stay a lot and would stay there again.

Large rooms, nice breakfast. I use to choose Xiamen Pullman every time I visita the city.

overall not bad but the curtain is not closed enough while pillow is not hard enough.

1. Check in - good and smooth. Booked two executive rooms and got one room upgraded to Suite with Le Club Gold. 2. A couple of highlights during the stay: a) The rooms are spacious and the views from the room was spectacular. b) Bailuzhou park next door is very beautiful and is the only place that is less crowded in Xiamen that I have been to. c) The staff are generally very helpful and showed the intention to help us for any requests. d) The temp lounge is in the restaurant at level 1 and there is a very impressive Chinese band performing at night, added atmosphere to the entire restaurant. One of the best experience during the stay e) It is right next to a bus stop and not too difficult to navigate around. The concierge staff on duty on 19 June (apologize didnt take down the young gentleman's name) took an extra step to help us to book a taxi and settled the luggage into the taxi. f) A hotel manager took the initiative to call at a night to check if everything went well. 3. I got a feeling that the standard operating procedure for this hotel is different (guess missing something) from other Accor hotels. A number of observations below: a) Despite the fruits in the rooms (including a rotten apple - although cannot tell from the outside), I didn't get any welcome letter, which is a kind of default practice in any Accor hotels I stayed before, and I even did not get any welcome drink or drink vouchers. b) The lounge is under renovation and the temporary lounge hosted at the lobby restaurant, which closed at 8 pm, a bit too early and as others mentioned, there was no alcohol drink. c) At the first breakfast, we informed the reception our room numbers for breakfast but they couldn't initially find the record nor recognise we are from the executive level, which means the breakfast has been included. d) While the staff are responsive and generally very helpful when they are approached. Nobody bother to come to greet us during breakfast and nobody come to serve coffee or tea. e) We requested late checkout at 3pm but the counter staff said we can only have late checkout till 2 pm. What could be the difference for just one hour? 4. Infrastructure: a) The bathtub switch for water outlet is faulty and dangerous in the Level 9 Suite. I had my finger cut when trying to empty water. b) The window in the Suite was not closed tight and you can hear the traffic outside, which could be annoying at night. Would revisit this hotel if I had a chance and hopefully it could be better.

Warm welcome and nice scenic location that is close by business district