Grand Mercure Xiamen Downtown 4 stars

I was upgraded to a very nice hotel room and through out my stay, all the hotel staff are very friendly and helpful. They would try all means to meet all my needs if possible. Overall, it is a nice and warm stay for me and its location is very convenient to take buses and train around the island.

Professional and friendly staff. The room is clean and spacious.

We come in 5 pax. 2 of us has no mini fridge beverage replenished until the front desk is reminded. The lotion is my room was not replenished daily and I have to use past used bottle from day 1.

Wonderfull

Spending 12 days around China, I have to say this was the best hotel I stayed in. Staffs were polite, helpful, they helped me with my luggage, had my room upgraded. Receptionist speaks decent English. Two thumbs up on the service. Good location, few steps away from bus stop n MRT station. Will stay here again when I visit Xiamen.

It was a pleasure stay. I loved the room, the hospitality, the ambience, the food and etc. Please keep up the good work. One little critics, please train the hotel staff with english. Quite difficult to communicate. Actually, almost the whole place in Xiamen I visited has english problem. But for hotel staff, I think they should speak english better than other place.

Front desk spoke no English at all. Rooms very dated, changed 1 room because the smell of cigarettes. Breakfast very poor. Will not stay there again!

FOM Zoeke arranged a good and pleasant stay in this well-managed property. He surprised us with an ultra special, super warm welcome together with his GM Tommy and HRM Holiday 小姐。An excellent set up, where utmost care and attention is showered on guests. Well-recommended to all looking for a mid-range Accor property in Downtown Xiamen.

The staff at the front desk and restaurants do not speak English. It is not a problem to check-in and check-out if you present your passport to the staff. The problems start in case that you need anything more. On the 17th floor there is a place where, theoretically you can get some refresments for which you get coupon when checking-in. One day nobody was there. The other day the waiter appeared and on the simple question he showed us his mobile display wher you can read: "I don't speak English". In thic hotel you feel a bit unsafe becase in case of emergency nobody would understand that need some help. All in all, good hotel but absolutely necessary is to employ staff speaking English.

Well located in downtown Xiamen. Exquisite Duplex suite was a nice big room and very comfortable. Breakfast was okay. The biggest issue we faced was that very few of the staff spoke English which made the stay very difficult to get information and other things to meet our needs. Would have expected that a hotel of this level in the hospitality industry and catering to people from around the world would have had more multi lingual available to help guests. At checkout we were told that we needed to go to Terminal 4 to catch our flight with China Southern. This information was wrong and we had to catch another taxi to Terminal 3. Overall a reasonably good hotel with the room and location however the communication issue made for a very average stay.

Hotel's location is very near MTR station and convenience to everywhere. Services is good and staff is helpful. The room is spacious. Will come back next time.

Great break fast starting the day sound . Great staffs helping the residents in all the small things .we don't feel we were in the foriegn land

Staff were efficient and helpful during my stay. Other than the super value buffet offered to the hotel guest, hotel's location is excellent that you can easily reach all the famous scenic spots by public transport.

Room felt cramped and dark. Breakfast was low quality like local hotel.

Guest room even though upgraded was dark.. not enough light. Lack people who is good in english at the front desk. Slippers in the room were recycled or already used by other guests ;( for hygiene purpose, they should have been brand new