Grand Mercure Xiamen Downtown

Grand Mercure Xiamen Downtown 4 stars

Customer review rating (ALL Rating) 4.7/5 125 reviews

See on a map

Hotel extras

Grand Mercure Xiamen Downtown is conveniently located at the centre of Xiamen, within walking distance from Paragon Shopping Center, SM City Square and many famous city landmarks.

ALLSAFE approved hotel

Hotel location

Grand Mercure Xiamen Downtown

128 Jiahe Rd, Siming District
361009 XIAMEN
China

GPS:24.485088, 118.1244675

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our accommodation(s)

All 151 spacious rooms and suites feature floor-to-ceiling windows, modular furniture, and flat screen televisions, plus en suite bathrooms with designer bathtubs and separate showers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  125 reviews

TripAdvisor Rating  4.0/5  46 reviews

Safe haven

Customer review rating 5.0/5

Kb L. Business - Confirmed reviews ALL

I arrived in xiamen and had to serve a 7+3 quarantine, which was effectively a 10-days quarantine. Due to confusing policies and lack of transparency in the quarantine, I was naturally concerned. Upon confirming of the end of my quarantine, I immediately checked with your hotel how and if I could book and stay with you. As the authorities could not promise that my health code would be green, I was anxious if I could actually go stay in a hotel then. Ms Lu( 户) attended to my phone call and after assuring me that I would be well taken care at your hotel, she made room arrangements which I felt so privileged as a accor platinum member. She was like an angel attending to my call for help from hell. That's was how it felt. Subsequently, she gave good advice that I do my pcr test at a nearby test station before my flight to Shanghai. While I went away to do my test, she helped with my luggage. She was simply fantastic. I must also thank your staff at the restaurant serving the breakfast. They were so eager to attend to our needs. Thank you. Your team did so well to uphold the brand of grand mercure and accor brands. You have every reason to be so proud of them.

Dear KIAT BOON L., We very much appreciate your comments regarding your stay at the Grand Mercure Xiamen Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 柯尊敬 Zoe Ke 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown

Excellence service

Customer review rating 5.0/5

Ms Z. Business - Confirmed reviews ALL

I was having lots of troubles as the suddent changes of COVID-19 rules in China. The staffs of ur hotel were very helpful epically the lady who added me on WeChat (forgotten to ask for her name WeChat ID: Hoiyue-DM) She helped to solve all my problems and coordinates with local district officer. Shout-out to the lady with glasses thanks a lot, because of u I had a wonderful experience in Xiamen.

very good service for the price

Customer review rating 5.0/5

Yao X. Solo - Confirmed reviews ALL

large bathroom, free minibar and decent price for less than CNY 400 per night

Dear yao X., We very much appreciate your comments regarding your stay at the Grand Mercure Xiamen Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 陶 荣 Tommy Tao 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown

Very nice and warm services hotel

TripAdvisor rating 5.0/5

ekpfong Families - TripAdvisor review

I was upgraded to a very nice hotel room and through out my stay, all the hotel staff are very friendly and helpful. They would try all means to meet all my needs if possible. Overall, it is a nice and warm stay for me and its location is very convenient to take buses and train around the island.

The worst hotel I have been in Asia

TripAdvisor rating 1.0/5

marzianice Business - TripAdvisor review

The reviews about this hotel were quite good so I decided to book a suite here. Besides the fact that they could not find my reservation (full prepaid) and I waste 1 hour of time just for this, the rooms at the end (I saw 3) were all Stinking of cigarettes and dirty carpet. Breakfast is a shame: I found big insects in the coffee area ... and the food options were just disgusting: only one coffee machine that served burned coffee, toast machine broken, a couple of Chinese bread with horrible flavour that I could not eat. The worst experience In my last 10 years in China.Don’t come here.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 363 reviews 9.5/10 Location
  • 407 reviews 7.8/10 Room
  • 493 reviews 8.6/10 Service
  • 144 reviews 9.6/10 Value
  • 121 reviews 4.9/10 Amenities
  • 113 reviews 8.2/10 Cleanliness
  • 64 reviews 8.1/10 Breakfast

Powered by Trustyou

All our hotels in XIAMEN