ibis Berlin Hauptbahnhof 3 stars

Customer review rating (ALL Rating) 4.6/5 2,051 reviews

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ibis Berlin Hauptbahnhof - Image 1
ibis Berlin Hauptbahnhof - Image 2
ibis Berlin Hauptbahnhof - Image 3
ibis Berlin Hauptbahnhof - Image 4
Invalidenstrasse 53, 10557 BERLIN, Germany

Description

Hotel extras

  • Modern rooms with Sweet Bed by ibis beds

  • Centrally located, with good public transport connections.

  • Brandenburg Gate and Reichstag within walking distance

  • Drinks and snacks available 24/7 at Charlie's Corner Express Self-Service

  • Free luggage storage at the hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Room with 2 single beds equipped with the new bedding

Photo out of - Room with 2 single beds equipped with the new bedding

This room with two single beds (90x200 cm) is ideal for friends or colleagues. Look forward to comfortable sleeping comfort in the Sweet bed by ibis beds. The rooms also offer a desk, flat-screen TV and free WIFI.

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 13 m² / 139 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Looking for more comfort? Our spacious premium room offers you a tea station with kettle and a comfortable sofa bed. On request, we will be happy to provide a rollaway bed for your child. WIFI and TV included as standard.

Max. number of persons
3
Area
From 16 m² / 172 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

A lot of comfort awaits you in our barrier-free rooms. The double bed (160 x 200 cm) accommodates two guests. An additional baby cot is available on request. Including a desk, flat-screen TV and free WIFI.

Max. number of persons
2
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Berlin Hauptbahnhof

Invalidenstrasse 53
10557 BERLIN
Germany

GPS:52.526914, 13.370354

Telephone
Fax +49 30 710960333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 172 rooms
  • 12 rooms for people with reduced mobility
  • 11 connecting rooms
  • 172 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • German
  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Family

Services for children

  • Bicycles with children''s seats
  • On site
  • Enclosed outdoor parking
  • Public
  • Max Limited Height: 2 m / 6.56 ft

  • Parking pricing: 29 EUR 29 EUR Per day

CHARLIE S CORNER EXPRESS

Photo out of - CHARLIE S CORNER EXPRESS

Enjoy cool drinks, coffee specialities and soft drinks around the clock in our Charlie's Corner Express self-service lounge. Various snacks are available for small hunger pangs in between. Relive your trip to Berlin here.

Bar Type
SNACK BAR
Capacity
40
Accessibility
Accessible service
Telephone +49 30 7109600

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Enjoy cool drinks, coffee specialities and soft drinks around the clock in our Charlie's Corner Express self-service lounge. Various snacks are available for small hunger pangs in between. Relive your trip to Berlin here.

A rich breakfast buffet awaits you every morning, including fruit juices, egg dishes, fresh waffles and hot drinks of your choice. Replenish your energy reserves for the day with warm pastries or a healthy muesli.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,051 reviews

Customer review rating 5.0/5

Howard C. Families - Confirmed reviews ALL

Dear Howard, Thank you for your kind words about our location and the cleanliness of our rooms. We are delighted to hear that you had a comfortable stay and enjoyed your time with us. Best regards, Johanna Boss General Manager

Customer review rating 4.0/5

Eric B. Business - Confirmed reviews ALL

Dear Eric, Thank you for your positive feedback regarding our location and the friendliness of our staff- we will let our colleague know that you mentioned her personally. We appreciate your comments about the room isolation and encourage you to request a quieter room for your next stay, as we will do our best to accommodate your wishes. Best regards, Johanna Boss General Manager

Customer review rating 4.5/5

Marium A. Friends - Confirmed reviews ALL

Dear Marium, Thank you for your positive feedback about your stay at Ibis Berlin Hauptbahnhof. We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we hope to welcome you back soon for another pleasant experience in Berlin. Best regards Johanna Boss General Manager

Customer review rating 3.0/5

Michael F. Business - Confirmed reviews ALL

Hi Michael, Thank you for sharing your feedback with us. I’m glad to hear that you enjoyed an easy check-in and appreciated our great location and clean room. However, I’m truly sorry to learn that your checkout experience didn’t meet your expectations. We strive to provide a smooth and friendly service, and your comments will help us improve. I hope to welcome you back for a better stay in the future. Best regards Katharina Front Desk Manager Administration

Customer review rating 5.0/5

Javier U. Couples - Confirmed reviews ALL

Dear Javier, Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a great stay with us at ibis Berlin Hauptbahnhof. It's fantastic to know that our location made it easy for you to navigate the city, and we’re glad you found everything clean and comfortable. Our team works hard to create a welcoming atmosphere, so it’s heartwarming to hear that their friendly service made a positive impact on your experience. We're especially glad you enjoyed the breakfast and the waffle corner.It's always a hit with our guests! Your kind words and recommendation mean a lot to us, and we can't wait to welcome you back for another enjoyable stay. Thanks again for taking the time to share your thoughts! Best regards Katharina Front Desk Manager Administration

Dear Howard, Thank you for your kind words about our location and the cleanliness of our rooms. We are delighted to hear that you had a comfortable stay and enjoyed your time with us. Best regards, Johanna Boss General Manager

Customer review rating 4.0/5

Eric B. Business - Confirmed reviews ALL

Very friendly reception staff, especially Ms. Lucia (?), working on the morning of 1 September. Rooms not very well isolated, you can hear rooms above and around fairly clearly. Very good location.

Dear Eric, Thank you for your positive feedback regarding our location and the friendliness of our staff- we will let our colleague know that you mentioned her personally. We appreciate your comments about the room isolation and encourage you to request a quieter room for your next stay, as we will do our best to accommodate your wishes. Best regards, Johanna Boss General Manager

Customer review rating 4.5/5

Marium A. Friends - Confirmed reviews ALL

Good

Dear Marium, Thank you for your positive feedback about your stay at Ibis Berlin Hauptbahnhof. We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we hope to welcome you back soon for another pleasant experience in Berlin. Best regards Johanna Boss General Manager

Customer review rating 3.0/5

Michael F. Business - Confirmed reviews ALL

It was an easy check-in. Great location clean room. Very disorganized checkout that eventually became rude

Hi Michael, Thank you for sharing your feedback with us. I’m glad to hear that you enjoyed an easy check-in and appreciated our great location and clean room. However, I’m truly sorry to learn that your checkout experience didn’t meet your expectations. We strive to provide a smooth and friendly service, and your comments will help us improve. I hope to welcome you back for a better stay in the future. Best regards Katharina Front Desk Manager Administration

Customer review rating 5.0/5

Javier U. Couples - Confirmed reviews ALL

I had a great stay at ibis Berlin Hauptbahnhof. Everything was very clean and comfortable, and the whole team—from reception and housekeeping to the managers—was friendly, welcoming and always happy to help. The breakfast team was fantastic, and the waffle corner was definitely a highlight! The location directly next to the main train station is incredibly convenient too. Thank you to the entire team for making my stay so enjoyable. I would happily return and recommend the hotel to anyone visiting Berlin.

Dear Javier, Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a great stay with us at ibis Berlin Hauptbahnhof. It's fantastic to know that our location made it easy for you to navigate the city, and we’re glad you found everything clean and comfortable. Our team works hard to create a welcoming atmosphere, so it’s heartwarming to hear that their friendly service made a positive impact on your experience. We're especially glad you enjoyed the breakfast and the waffle corner.It's always a hit with our guests! Your kind words and recommendation mean a lot to us, and we can't wait to welcome you back for another enjoyable stay. Thanks again for taking the time to share your thoughts! Best regards Katharina Front Desk Manager Administration

Customer review rating 4.5/5

Emma S. Families - Confirmed reviews ALL

so good to have a base that is near to all the major bus , tram and train links

Dear Emma, Thank you so much for your lovely feedback! I'm thrilled to hear that you found our location convenient for your travels. Being close to major transport links is definitely a highlight for many of our guests, and I'm glad it made your stay enjoyable. We hope to welcome you back soon for another great experience! Best regards Katharina Front Desk Manager Administration

Customer review rating 5.0/5

Dominik P. Families - Confirmed reviews ALL

Great located

Dear Dominik, Thank you so much for your kind words! I’m thrilled to hear that you had a great weekend with us and enjoyed our central location. It’s always our aim to ensure our guests have a wonderful stay in Berlin. We hope to welcome you back soon for another memorable visit! Best regards Katharina Front Desk Manager Administration

Customer review rating 4.5/5

Gisele L. Families - Confirmed reviews ALL

I was traveling alone with my kids by train and this Ibis was in a great location for us. We used a lot of public transportation and it was just in front of the door. Really convenient! The breakfast was also very good for us, just the fruits didn't taste good, the rest was fine. Just don't like the transparent Bathroom doors in general, but the room was good, also at a good temperature.

Dear Gisele, Thank you so much for your lovely feedback! I'm thrilled to hear that our location was perfect for you and your kids. Being right next to public transportation makes it so easy for our guests to explore Berlin, and I’m glad it worked out well for your travels. I appreciate your comments about the breakfast. It’s great to know that you enjoyed most of it, though I’m sorry to hear the fruit didn’t meet your expectations. Your feedback is important to us, and I’ll make sure to share it with our breakfast team to improve our offerings. As for the bathroom doors, I understand your preference for more privacy. While we strive to create a modern design, I appreciate your thoughts on it and will keep them in mind. I’m glad to hear that you found the room comfortable and at a good temperature for your stay. Thanks again for taking the time to share your experience! We hope to welcome you back on your next visit to Berlin. Best regards Katharina Front Desk Manager Administration

Customer review rating 5.0/5

Danny J. Friends - Confirmed reviews ALL

Good location, comfortable rooms. Overall good experience and good value for money.

Hi Danny, Thank you so much for your kind words! I’m thrilled to hear you enjoyed our convenient location and found our rooms comfortable. It’s always great to know our guests feel they received good value during their stay. We hope to welcome you back soon for another pleasant experience! Best regards Katharina Front Desk Manager Administration

Customer review rating 3.5/5

Audrey O. Solo - Confirmed reviews ALL

Great location just near the Berlin Hbf. Staff were friendly and had no problems conversing in English. Room was clean and a good size, however disappointed to find that the air conditioning was quite weak as seems to be the custom in Europe. Slippers were not provided and had to be purchased for 3 euro at the front desk. There was also no minibar, hot water, tea or coffee facilities in the room. For the price of the room, it seems fair but visitors should be aware that these amenities are not provided.

Dear Audrey, Thank you very much for your detailed feedback. We are delighted that you were satisfied with our central location, our friendly staff and the cleanliness and size of your room. We’d like to add that a complimentary coffee and tea station is available in our Premium rooms. Amenities may vary depending on the room category booked. Guests can find an overview of all hotel services and the respective amenities on our website and in the details for each room category. Thank you also for your comments. We hope to welcome you back during your next stay. Best regards Katharina Front Desk Manager Administration

Customer review rating 5.0/5

David A. Solo - Confirmed reviews ALL

Very near the train station, easy to find, friendly and helpful staff. When I wanted a snack around 11 p.m., I was delighted to find that they had single portions of ice cream for sale near the front desk.

Dear David, Thank you for your wonderful feedback! I'm thrilled to hear that you enjoyed our central location and found our staff to be friendly and helpful. It’s great that our midnight snack options hit the spot for you! We aim to make our guests' stays as delightful as possible, and your kind words really motivate us. Best regards Katharina Front Desk Manager Administration

Customer review rating 4.5/5

Kam P. C. Families - Confirmed reviews ALL

Convinced location .Easy to go to any destination.

Dear Kam P. C., Thank you so much for your kind words! We're thrilled to hear that you enjoyed our convenient location and comfortable rooms. It’s great to know the air conditioning worked well for you, especially during your stay. Our team strives to provide excellent service, and your feedback means a lot to us. We hope to welcome you back soon! Best regards Katharina Front Desk Manager Administration

Customer review rating 4.0/5

Flemming S. J. Families - Confirmed reviews ALL

OK

Dear Flemming Thanks for taking the time to share your thoughts! We're glad to hear that you had an overall positive experience with us. If there's anything specific you'd like to highlight or any suggestions for improvement, we’d love to hear it. Your feedback helps us enhance our services for future guests. Best regards Katharina Front Desk Manager Administration

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Had a great stay but the cleaner took my sons Lego boxes and he was gutted. Been traveling around Europe for 3 weeks, he bought a set in Madrid and a set in Paris, we carried the boxes all around with us - he’s a collector and keeps every single box. Each time we got to a hotel he would take the sets out of the boxes and put them by his bed - he’s 8 years old. When we would leave he would pack up the boxes and off we’d go. He did the same at your hotel - putting the boxes to one side - NOT IN THE BIN AND NOWHERE NEAR THE BIN. When we got back late one night he came in crying as both his boxes were gone - the cleaner had taken them - the cleaner didn’t take an empty takeaway coffee cup or an empty pizza box - but did take my sons Lego boxes. Went to reception - they check the main rubbish bins - no Lego boxes to be found - nothing anyone could do about it - my son was, and still is gutted. Don’t understand why a cleaner would remove Lego boxes (clearly not rubbish) and leave empty food containers (clearly rubbish)

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Clean and tidy with nice friendly staff at reception

Customer review rating 4.0/5

Petr C. Families - Confirmed reviews ALL

The hotel is placed close the Berlin Hfb with almost all transport connections. There is a lot of shops and restaurants available (almost 24/7) around. The distance to the city center is a few minutes walk. Rooms are small but clean and well air-conditioned. Maybe to add some hooks to hang the clothes – especially when you are not alone in the room. Unfortunately some rooms are oriented to the yard and a window wall of the other part of the block. During the heavy rain the rain drips are a bit noisy. There is a bistro and rest area available in the lobby (bottled drinks, snacks and frozen small food). The staff is patient and open to help.

Dear Petr , Thank you very much for taking the time to share your impressions of your recent stay with us! We are delighted to hear that you found our location so convenient, especially our proximity to Berlin Central Station and the vibrant neighborhood filled with shops and restaurants. It is wonderful to know that our guests appreciate the easy access to the city center and the variety of options in the surrounding area. I am glad you found your room clean and comfortable; we place great importance on maintaining high standards for our accommodations. Thank you also for your comment regarding the coat hooks; such feedback is invaluable to us as it helps us further improve the guest experience. It is great to hear that you enjoyed our bistro and lobby area! We want our guests to feel at home, and having a place to enjoy a snack or a drink certainly contributes to that. I will gladly pass your praise on to our team; our staff is dedicated to providing excellent service every day, and your appreciation means a great deal to them. Thank you once again for your feedback. We hope to welcome you back to the ibis Berlin Hauptbahnhof soon! Best regards Katharina Front Desk Manager Administration

Customer review rating 2.0/5

Max S. Friends - Confirmed reviews ALL

The hotel was clean and modern but very barebones. No kettle or fridge in the room and was pretty small but perfectly serviceable. Drinks were very expensive, especially the coffee considering it was self service. Unfortunately I had an upsetting encounter with staff which left me humiliated - I had removed my shoes due to an injury caused by my disability and popped down to the lobby briefly to get a drink to take back up to my room. One of the members of staff very bluntly chastised me in front of everyone and I left embarrassed. My fault I suppose but I cried myself to sleep that night and haven't stopped thinking about it. Maybe I should have realised but there wasn't a warning there I could see and I just wish the whole thing never happened.

Dear Max, Thank you very much for taking the time to share your experiences with us. We are very pleased that you found our hotel clean and modern. At the same time, we regret that the room amenities did not meet your expectations. We would like to point out that a refrigerator is not part of the standard amenities at our ibis hotels. Electric kettles are available to guests staying in our premium rooms. We are also sorry that you found our drink prices to be too high. We appreciate your feedback and will share it with our team internally. We are particularly concerned by your account of the situation in our lobby. We are very sorry that you felt exposed and embarrassed by the behavior of our staff member. Regardless of house rules, every guest should be treated with respect and sensitivity at all times. We sincerely regret that this encounter continues to trouble you. We will discuss your feedback with our team to ensure we handle similar situations with greater sensitivity in the future. Thank you for your candid comments; we hope that, despite this experience, you might one day give us another opportunity to demonstrate the quality of our service. Best regards Katharina Front Desk Manager Administration

Customer review rating 2.0/5

Abbas M. Solo - Confirmed reviews ALL

This was my first time in Berlin. Lorena at the front desk was very nice during check-in, but the rest of my stay was disappointing. The lobby felt chaotic when I arrived, and the breakfast service was terrible. The waiter cleared my table and took my food away while I briefly stood up to grab a glass of water. When he saw me return, he just said "uh-oh." I felt so unwelcome that I cut my two-night stay short, checked out after one night, and moved to another hotel.

Dear Abbas, Thank you for taking the time to share your experiences with us. We are pleased that you have fond memories of the friendly welcome you received from Lorena at our reception. However, we deeply regret that your stay overall did not meet your expectations and that you ultimately decided to leave our hotel early. The situation you described regarding breakfast falls far short of the standards of hospitality and service we strive to uphold. We are sincerely sorry that your plate was cleared away while you had simply stepped away to get a glass of water, and for our staff member's subsequent reaction. We fully understand why this made you feel unwelcome. We also take your comments regarding the atmosphere in the lobby and your overall impression very seriously. We will discuss your feedback with the relevant departments so that we can continue to improve our operations and service. We are truly sorry that your first visit to Berlin was overshadowed by these experiences and that we failed to deliver the positive first impression we had hoped to provide. We thank you for your candid feedback and for the opportunity to learn from it. We wish you all the best for your future travels. Best regards Katharina Front Desk Manager Administration

Customer review rating 5.0/5

L. L. Business - Confirmed reviews ALL

All good.

Dear guest, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our location convenient. It’s always our goal to provide a pleasant experience for our guests, and your feedback truly motivates us. We hope to welcome you back on your next visit to Berlin! Best regards, Katharina Front Desk Manager Administration

Customer review rating 5.0/5

Edward N. Business - Confirmed reviews ALL

Perfect facility good staff and caring

Dear Edward, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our prime location and found our facilities and staff to your satisfaction. It’s always our goal to provide a welcoming experience for our guests, and your feedback truly means a lot to us. Looking forward to welcoming you back soon! Best regards Katharina Front Desk Manager Administration

Other web-users rate our hotel

  • 1,868 reviews 9.7/10 Location
  • 1,636 reviews 7/10 Room
  • 1,297 reviews 8.6/10 Service
  • 51 reviews 7.3/10 WiFi
  • 818 reviews 8.5/10 Breakfast
  • 761 reviews 8.9/10 Cleanliness
  • 256 reviews 8.5/10 Vibe
  • 163 reviews 7.4/10 Amenities

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