Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,544 reviews

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Mercure Glasgow City Hotel - Image 1
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Mercure Glasgow City Hotel - Image 4
201 Ingram Street, G1 1DQ GLASGOW, United Kingdom

Description

Hotel extras

  • On-site car parking (subject to availability)

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,544 reviews

Customer review rating 4.0/5

Kym P. Couples - Confirmed reviews ALL

Great location, very central. Car park not easy to find but worth the hassle. Room small and dated , bed comfortable. Breakfast was great , plenty of selection. Nice friendly staff

Dear kym P., Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our great central location and had a comfortable stay with us. It’s wonderful to know that you found our breakfast selection plentiful and that our team made a friendly and welcoming impression. We appreciate your comments regarding the car park and understand it can be a little tricky to find — we’re glad you felt it was worth the effort once you arrived. Thank you also for your feedback on the room; while we’re pleased the bed was comfortable and the space had what you needed, we value your thoughts on the décor and will keep this in mind as we continue to improve our guest experience. We truly appreciate your review and hope to welcome you back to the Mercure Glasgow City Hotel again soon. Sincerely, Rohan Jain Mercure Glasgow Team

Customer review rating 2.0/5

Sophie M. Couples - Confirmed reviews ALL

Hotel needs updated. Rooms are a bit shabby. No plugs beside the bed. Walls are paper thin could hear everythin from the room next door so couldn't sleep. Double bed is actually 2 single mattresses, so uncomfortable. Couple staying on the same floor said neither the radiator or the phone worked, cant confirm as I didnt try myself. Seems to be the only difference with a "Premier room" was a coffee machine because it certainly didnt feel like the room was premier in any way. No drawers and not much wardrobe space for clothes. Fire alarm went off and it looked like the lady couldn't get it to turn off from the panel so we had to evacuate. Girl that checked us in wasnt very happy looking, just read the t&cs from the screen but no other engagement. Only thing that was good was the location. Overall disappointed.

Dear Sophie M., Thank you for taking the time to share your feedback. We are genuinely sorry to hear how disappointing your stay was and that it did not meet your expectations. We sincerely apologise for the condition of the room and the comfort issues you experienced. Your comments regarding the lack of bedside power outlets, thin walls, mattress setup, storage space, and overall room presentation highlight areas where we clearly fell short. This is certainly not the experience we want our guests to have, particularly in a Premier room, and we understand your frustration that it did not feel reflective of the category. We are also very concerned to read about the fire alarm incident and the disruption it caused. Guest safety is extremely important to us, and while evacuations are sometimes necessary, we regret that the situation added further inconvenience to your stay. Your feedback regarding maintenance issues reported by other guests has also been noted and shared with our technical team for review. We’re sorry to hear that the check‑in experience did not feel welcoming. Please accept our apologies if the service felt impersonal — this does not reflect the level of hospitality we aim to deliver, and we will be addressing this with the team to ensure guests feel engaged and valued from arrival. While we’re pleased that our central location was a positive aspect of your stay, we truly regret that the overall experience left you disappointed. Your feedback has been shared with senior management and the relevant departments as part of our ongoing efforts to improve both our facilities and guest experience. Thank you again for your honest comments. While we understand your reluctance to recommend us based on this visit, we hope you might consider giving us another opportunity in the future to provide the standard of stay we strive to achieve. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Customer review rating 5.0/5

Sunil P. Families - Confirmed reviews ALL

Great customer service

Dear Mr P., Thank you for your lovely feedback! We're so pleased to hear you had an excellent stay and that our customer service stood out to you. It means a lot to our team, and we hope to welcome you back again very soon! Best Regards, Matthew McNaught Mercure Reception Team

Customer review rating 4.0/5

Elaine S. Couples - Confirmed reviews ALL

Two nights B&B. Hotel very central, allowing us to park up, leave the car and walk everywhere we wanted to go (parking extra, and quite expensive for a vacant lot). Breakfast good. A "Full Vegan" breakfast was offered, well done - but nothing special, I was sad to find. Room was small, but clean and had everything we needed. Comfy bed.

Dear Elaine S., Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our excellent central location and found our team helpful throughout your stay. It’s great to know that being able to park up and explore the city on foot added convenience to your visit. We’re pleased you found breakfast enjoyable, and we appreciate your comments regarding the Full Vegan option — feedback like this helps us review and improve our offering. It’s also good to hear that your room was clean, comfortable, and had everything you needed, even if a little on the smaller side. Thank you again for your thoughtful review. We hope to have the pleasure of welcoming you back to the Mercure Glasgow City Hotel on your next visit to the city. Sincerely, Rohan Jain Mercure Glasgow Team

Customer review rating 3.0/5

Robert B. Couples - Confirmed reviews ALL

We had trouble with our reservation, but Rohan was very helpful. The room we stayed in was not well maintained and it felt dirty.

Dear Robert B., Thank you for taking the time to share your feedback. We’re very sorry to hear that your room did not meet expectations in terms of cleanliness and maintenance. This is certainly not the standard we strive to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate review and improvement. That said, we’re pleased to hear that Rohan was able to assist you and provide helpful service during your stay—we will be sure to pass along your kind words to him. We would also like to let you know that a refurbishment of our rooms is scheduled in the near future, which will address many of the concerns you’ve raised and enhance the overall guest experience. We truly appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a much-improved stay. Sincerely, Gabriel Mercure Glasgow Team

Other web-users rate our hotel

  • 1,781 reviews 9.5/10 Location
  • 2,186 reviews 5.6/10 Room
  • 2,280 reviews 9.5/10 Service
  • 30 reviews 6.3/10 WiFi
  • 1,207 reviews 4/10 Comfort
  • 911 reviews 8.9/10 Breakfast
  • 835 reviews 6.8/10 Cleanliness
  • 419 reviews 4.4/10 Vibe

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