Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,504 reviews

Mercure Glasgow City Hotel - Image 1
Mercure Glasgow City Hotel - Image 2
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Description

Hotel extras

  • On-site car parking (subject to availability)

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,504 reviews

Customer review rating 2.5/5

O'donnell E. Couples - Confirmed reviews ALL

Veiw was terrible there was chips in nearly all the furniture the towel rack in the bathroom looked like it was ready for falling off the therewas small heater in the room cause the room was cold

Dear O'Donnell E., Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our location convenient and the bed comfortable — we know how important a good night’s sleep is. However, we’re very sorry to learn about the issues you experienced in your room. The view, the chipped furniture, the loose towel rack, and the cold temperature are certainly not the standards we strive to offer. We appreciate you bringing these concerns to our attention, and we’ve shared your comments with our maintenance and housekeeping teams so they can address them promptly. Your feedback is very valuable and helps us focus on the areas that need improvement. We hope you will consider giving us another opportunity to provide a much better experience on your next visit. Sincerely, Rohan Jain Mercure Glasgow Team

Customer review rating 4.0/5

Callum M. Couples - Confirmed reviews ALL

Good. Comfy bed but needs more space.

Dear Callum M., Thank you for taking the time to share your feedback. We are pleased to hear that you had a pleasant stay and found the bed comfortable. A good night’s sleep is so important, and we are glad that aspect of your visit met your expectations. We also appreciate your comments regarding room space and value for money. We understand that comfort and space are key factors when choosing where to stay, and your feedback has been noted as we continue to review ways to enhance our guest experience. Thank you again for your honest comments. We hope to welcome you back again in the future. Kind Regards, Anup Singh Mercure Glasgow Team

Customer review rating 5.0/5

Donna C. Friends - Confirmed reviews ALL

Lovely hotel with lovely staff joy was very helpful.

Dear Donna C., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It’s wonderful to know our team made such a positive impression — Joy will be especially pleased to hear your kind words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Customer review rating 5.0/5

Alex S. Families - Confirmed reviews ALL

Everything was great and all the staff were wonderful and kind

Dear Alex S. , Thank you so much for your lovely feedback. We are absolutely delighted to hear that everything was great during your stay and that you found all of our staff to be wonderful and kind. Your kind words truly mean a lot to the entire team. We hope to have the pleasure of welcoming you back again very soon. Kind Regards, Anup Singh Mercure Glasgow Team

Customer review rating 4.0/5

Neil C. Business - Confirmed reviews ALL

It’s was nice to have an upgrade and staff were very friendly. However the room was beginning to look a little dated. Desk was short of space and bathroom needed some care

Dear Neil C., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Avinash Mercure Glasgow Team

Other web-users rate our hotel

  • 1,735 reviews 9.5/10 Location
  • 2,137 reviews 5.6/10 Room
  • 2,228 reviews 9.5/10 Service
  • 29 reviews 6.9/10 WiFi
  • 1,197 reviews 3.8/10 Comfort
  • 881 reviews 8.8/10 Breakfast
  • 811 reviews 6.8/10 Cleanliness
  • 404 reviews 4.5/10 Vibe

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