Mercure Glasgow City Hotel

Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 663 reviews

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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

ALLSAFE approved hotel

Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Ingram Street Café Brasserie Non contractual photo

Ingram Street Café offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to our superior room with views of Ingram Street and a four-poste r bed.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  663 reviews

TripAdvisor Rating  3.5/5  1,398 reviews

Positive Experience

TripAdvisor rating 4.0/5

V3103HQmichellen Business - TripAdvisor review

We used this venue to host a business meeting and the service and location of the hotel was excellent throughout. Staff were attentive and friendly and the lunch we got was lovely with option to have in restaurant or in the room. Would recommend.

Dear Michelle, First of all thank you for taking the time to leave us such a wonderful review. As you mentioned in your review of the location was excellent, as we pride ourselves being in the heart of the city with everything being right on the hotels doorstep. It was great to hear that the staff were attentive and friendly as they always get highly praised for their customer service. We always cater for our guests needs and it was a pleasure to offer you a choice of where to have your lunch. Thank you again and we hope to see you again in the not so distant future? Kind regards,

good location to city centre, quiet

Customer review rating 3.5/5

C. Business - Confirmed reviews ALL

good stay staff pleasant. room could do with some tlc / update in comparison to other Mecure hotels

Dear Joe C., First of all may I take this time to thank you for leaving a review of your stay. It is always a pleasure to receive positive feedback and glad you enjoyed the location of the hotel being in the heart of the city center. As always our staff get highly praised for their service and thank you for telling us your experience. In relation to some tlc, we are going through room upgrades but due to a delay in supplies, this has had a knock on effect for our completion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick (Guest Service Manager)

Good central location

Customer review rating 4.0/5

Bob Couples - Confirmed reviews ALL

Stayed for a weekend, met up with family and friends, and also visited Burrell collection. Easy to get around from this location.

Dear Robert R., Than k you very much for your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Great to hear that the location was ideal and hoping that you got to see most of what Glasgow central has to offer? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick (Guest Service Manager)

Within a short walking distance to the rail station and meeting location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

It was easy to find the hotel, after briefly consulting the website. Check-in process took slightly longer than usual (more than 5 minute wait) but otherwise was smooth. Room seemed to be poorly lit and dark, and slightly cramped, with not enough usable desk space, and access to the wardrobe was very tight.

Dear David D., Firstly, thank you for taking the time to review your stay with us. It was good to hear that the walking distance was a short walk from the railway station as we pride ourselves being in the heart of city with all amenities being right on the hotels doorstep. Apologies that check in took slightly longer, however we have just recruited some new staff, so they are still in the process of learning but thank you for your patience. Our rooms are going through a makeover, however due to a delay in supplies this has caused a knock on effect for out time completion. I will pass your review on to maintenance to look at in regards to brightness of the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick (Guest Service manager)

Dated

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel reception and eating area is lively but the rooms and very very dated.

Dear Claire c., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. Our rooms are currently going through room upgrades but due to a delay in supplies, this has had a knock effect for our completion. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nick (Guest Service Manager)

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Other web-users rate our hotel

  • 515 reviews 9.3/10 Location
  • 748 reviews 4.6/10 Room
  • 636 reviews 8.8/10 Service
  • 21 reviews 1.3/10 WiFi
  • 430 reviews 3.4/10 Comfort
  • 300 reviews 5.7/10 Cleanliness
  • 279 reviews 7.8/10 Breakfast
  • 125 reviews 3.1/10 Vibe

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