Dear Catriona B., Thank you for your lovely feedback. We are delighted to hear that you had a great stay and found our team friendly and welcoming. Your kind comments are greatly appreciated and will be shared with the team. Thank you for choosing the Mercure Glasgow City Hotel. We look forward to welcoming you back again soon. Kind regards, Anup Singh Mercure Glasgow City Hotel

Dear Gilli H., Thank you for taking the time to share such a detailed review of your stay with us. We're delighted to hear that you enjoyed our central city-centre location and found the breakfast to be a positive start to your day, particularly with the early opening time being convenient for business travellers. It's also wonderful to know that you found the bed comfortable, appreciated the newly refurbished bathroom, and enjoyed our recently updated foyer and bar area. A special thank you for recognising our breakfast team member. We are proud of the service our colleagues provide, and your kind comments about her attentiveness and helpfulness will certainly be shared with the team. We're also pleased that you appreciated our sustainability initiatives, including our refillable toiletries and towel reuse programme, which help us reduce waste while ensuring guests can still access any additional items they may require. As you noted, the hotel is currently undergoing a phased refurbishment programme designed to further enhance our guest experience. We appreciate your observations regarding the room and your overall stay, and your feedback will be taken on board as we continue these improvements. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Glasgow City Hotel on your next visit to Glasgow. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Dear Audrey B., Thank you for taking the time to share your feedback. We are sorry to hear that the size of your room and the level of external street noise affected your stay. We understand how difficult it can be to relax and sleep comfortably when there is significant noise from outside, particularly in a central city location. We appreciate your honest comments regarding the room size and noise levels, and we will share your feedback with the relevant teams as we continue to improve guest comfort. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and restful stay. Kind regards, Anup Singh Mercure Glasgow City Hotel

Dear Mr M., Thank you for sharing your feedback with us. We’re pleased to hear that you found the bed comfortable and that the room was suitable for your one-night stay. We’re sorry, however, that the room felt too dark and that we were unable to offer you an alternative at the time. Please be assured that, had we had another suitable room available, we would have been more than happy to accommodate your request and make your stay more comfortable. We appreciate your understanding and hope to have the opportunity to welcome you again and provide a more enjoyable experience. Kind Regards, Matthew McNaught Mercure Reception Team

Dear Teri B., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rhys Mercure Glasgow Team

Dear Eileen M., Thank you for taking the time to share your detailed feedback following your stay at Mercure Glasgow City Hotel. While we're pleased that you chose to stay with us, we're sorry to hear that certain aspects of your visit did not meet your expectations. We appreciate you highlighting both the room and public areas of the hotel. As part of our ongoing refurbishment programme, we are continuing to invest in improvements throughout the property to enhance the overall guest experience. We also appreciate your comments regarding your arrival experience and breakfast service. Our team strives to provide a welcoming and attentive service to every guest, and your feedback will be shared with the relevant departments as part of our continuous focus on improving guest satisfaction. Regarding the maintenance observations you mentioned, thank you for bringing these to our attention. Feedback such as yours is valuable and helps us prioritise ongoing enhancements across the hotel. We are grateful for your comments and hope that, despite the issues experienced, you will consider visiting us again in the future to experience the improvements currently underway. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Dear Tami T., Thank you for choosing Mercure Glasgow City Hotel and for taking the time to share your feedback. We're delighted to hear that you enjoyed our excellent city-centre location, which provides easy access to Glasgow's many attractions, restaurants, and transport links. We appreciate your comments regarding the room temperature and ventilation. Guest comfort is very important to us, and we understand that preferences can vary, particularly during warmer periods. Our team is always available to assist guests with solutions to help make their stay as comfortable as possible. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Glasgow City Hotel in the future. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Dear Patricia B., Thank you for taking the time to share such detailed feedback following your stay with us, particularly while you were in Glasgow for a family wedding. We are very sorry that your experience did not meet your expectations. We understand your disappointment regarding the location and size of Room 103, the appearance of the surrounding areas, the lift situation, and the lights that were not working. We also appreciate your comment regarding the corridor lighting and will ensure this is shared with our maintenance team. It is, however, pleasing to hear that you found the bathroom to be very good. We also appreciate your comments regarding the value of your stay and the additional breakfast charge. We understand how disappointing it must have been when you felt that other accommodation used by your family offered better value. We would also like to thank you for recognising the two reception colleagues who were working when you arrived on Friday 21 August. We are sorry that the technical issues with the payment terminals and computer systems resulted in such a long queue, but we are very pleased to hear that, despite the difficult circumstances, they remained calm and professional. We will make sure their efforts are recognised. Our refurbishment programme is ongoing, and we are working to address many of the issues you have highlighted, including the condition of our bedrooms and communal areas. We appreciate your patience while these improvements take place. Thank you again for your honest and constructive feedback. We are sorry that your stay fell short of expectations, especially during an important family occasion, and we hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Anup Singh Mercure Glasgow City Hotel

Dear Sander N., Thank you for taking the time to share your feedback following your stay with us. We are sorry to hear that certain aspects of your stay did not meet your expectations. Guest comfort is very important to us, and we appreciate you highlighting your experience. Our city-centre location places us in the heart of Glasgow, and while this offers convenient access to the city's attractions, experiences regarding noise levels can vary depending on room location and individual preferences. We have also noted your comments regarding room temperature. Our team always aims to assist guests as quickly as possible, and we're pleased that additional heating was provided during your stay. As part of our ongoing refurbishment programme, we continue to invest in improvements throughout the hotel to further enhance the comfort and overall experience of our guests. Feedback such as yours is valuable and helps us identify areas for continued improvement. Thank you once again for sharing your comments. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Dear Mr Cross, Thank you for your lovely review! We’re delighted to hear that you enjoyed our central location, comfortable room and bed, and the friendly service from our team. We also appreciate your honest feedback regarding the corridor appearance, and we’re pleased that the room itself exceeded your expectations. It was a pleasure having you stay with us, and we hope to welcome you back again soon! Kind Regards, Matthew McNaught Mercure Reception

Dear Greenhill S., Thank you for taking the time to share such detailed and constructive feedback. We are pleased to hear that our reception team were helpful at check-in and that you liked the refreshed and modern appearance of our lobby, lounge, and dining areas. We also appreciate your positive comments about our staff, particularly their efforts in managing both reception and the lounge bar. However, we are very sorry that the condition of your room fell significantly short of expectations. The issues you describe, including the lifted carpet, loose trunking, deteriorated bathroom skirting, peeling woodwork, and poorly fitted access panels, are not the standard we aim to provide. We will ensure these concerns are shared with our maintenance and refurbishment teams for appropriate attention. We are equally sorry that your room was cold and that the heating was not working. We understand how uncomfortable this would have been, and we regret that this was not resolved during your stay. Your comments regarding the lack of bedside charging points, street noise, and the condition of the windows are also appreciated. We understand how these details can have a significant impact on comfort, particularly when staying at the rate you paid. We also apologise that the tea and beverage supplies were not replenished adequately. This is something that should have been checked as part of our regular room servicing, and we will share your comments with the relevant team. We appreciate your acknowledgement that the room itself was spacious and that our staff were helpful, but we fully understand your concerns regarding the overall value for money. Our refurbishment programme is ongoing, and feedback such as yours helps us identify the areas requiring the greatest attention. Thank you again for your honest comments. We are sorry that we did not provide the experience you expected and hope that, should you consider staying with us again, we can provide a much-improved experience. Kind regards, Anup Singh Mercure Glasgow City Hotel

Dear Emma L., Thank you for taking the time to share such thoughtful and detailed feedback. We are delighted to hear that the ongoing refurbishment did not spoil your stay and that you found the hotel pleasantly quiet despite our central location. It is also wonderful to know that you enjoyed our breakfast, particularly the fruit compote, yoghurt, and generous cooked breakfast. We are pleased that you found our team helpful and friendly, and that your room was fresh, clean, and equipped with everything you needed. We appreciate your comments regarding the room size and the lack of air conditioning, particularly during warmer weather, and will take your feedback into consideration. Thank you also for your understanding while our refurbishment works are ongoing. We hope to welcome you back in the future and provide you with an even more comfortable stay once the improvements are complete. Kind regards, Anup Singh Mercure Glasgow City Hotel

Dear A. Lucioni, Thank you for your kind feedback. We are delighted to hear you enjoyed the comfortable room, friendly staff, food and breakfast. We also appreciate your comments regarding the noise and paint smell, and apologise for any inconvenience caused. We are pleased that these did not affect your overall experience, and we look forward to welcoming you back on your next visit to Glasgow. Sincerely, Abby Mercure Glasgow Team

Dear Ms. D., Thank you for sharing your feedback. We are pleased to hear that, despite your eventful evening, you enjoyed a good night's sleep and found our hotel comfortable. It is wonderful to know that you would choose to stay with us again, and that you appreciated the convenience of our city-centre parking. Your kind comments are greatly appreciated, and we look forward to having the pleasure of welcoming you back to Mercure Glasgow for another enjoyable stay in the future. Sincerely, Shiva Sharan Basnet Mercure Glasgow Team

Dear Arthur S., Thank you for your review. We are delighted to hear that you had a smooth check-in experience and found our staff helpful throughout your stay. It is also great to know that you were pleased with the cleanliness of your room, as maintaining high standards of cleanliness and service is very important to us. We appreciate you choosing Mercure Glasgow City Hotel and hope to have the pleasure of welcoming you back again soon. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Dear H., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for recognising Joy, I will be sure to pass on your compliments to her for her exceptional service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rhys Mercure Glasgow Team

Dear David R., We very much appreciate you taking the time to share your comments regarding your stay at the Mercure Glasgow City Hotel. It is wonderful to hear that you enjoyed your two-night stay and were pleased with the cleanliness of your room, comfortable bed, and bathroom. We are especially delighted to hear your kind comments about Rhys. We will be sure to share your feedback with him, as we are sure he will be pleased to know that his warm welcome and helpful local recommendations helped make your arrival after a long journey so enjoyable. Thank you again for sharing your experience. We hope to have the pleasure of welcoming you back to the Mercure Glasgow City Hotel in the future. Sincerely, Abby Mercure Glasgow Team

Dear Scott D., We very much appreciate you taking the time to share your comments regarding your stay at the Mercure Glasgow City Hotel. It is wonderful to hear that you enjoyed our central location, found our staff to be friendly and helpful, and were pleased with the cleanliness and comfort of your room. We are also delighted that you enjoyed the good selection available at breakfast. We have noted your comments regarding the size of the Privileged Double Room, particularly in relation to the additional charge. Your feedback is appreciated and will be shared with our team as we continue to enhance our guests' experience. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back to the Mercure Glasgow City Hotel in the future. Sincerely, Abby Mercure Glasgow Team

Dear Ms M., Thank you for sharing your feedback. We’re delighted to hear that you found our location convenient for restaurants and shopping, and that our parking facilities added to your stay. We appreciate your comments regarding the room size and are pleased that you otherwise enjoyed the convenience and comfort of the hotel. We hope to welcome you back again soon! Kind Regards, Matthew McNaught Mercure Reception Team