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Mercure Glasgow City Hotel 3 stars

TripAdvisor rating 3.5/5 1,311 reviews
Mercure Glasgow City Hotel
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Hotel extras

  • Central location, nearby Queen Street train station

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Bagio café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Accessibility for people with reduced mobility

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ
glasgow
united kingdom

Check-in from 14h00

Check out up to 12h00

  • BUCHANAN :   BUCHANAN BUS STA

  • By plane

    GLASGOW At 16.25km / 10.1 miles

  • By train

    GLASGOW CENTRAL At 0.8km / 0.5 miles

GPS :55.860086, -4.249992

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to our superior room with views of Ingram Street and a four-poste r bed.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Area: From 6m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 2 single beds

  • Max. number of persons: 2
  • Area: From 10m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Area: From 10m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic accessible room with 1 double bed

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Our restaurants and bars

Ingram Street Café Brasserie

Type of cuisine: Cafe

Ingram Street Café offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAGIO CAFE BAR

Photo non contractuelle / Strictly non binding

Bagio café bar offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 220 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Glasgow City Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,091 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,311 reviews

Privilege room very small and some ventilation noise, very satisfied with location, cleanliness and breakfast

Customer review rating 3.9/5

William J. Couples - 15/01/2020 Confirmed reviews ALL

See above. Staff very helpful.

Dear David S., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head receptionist

Weekend stay for the rugby

Customer review rating 3.9/5

Tracy S. Friends - 14/01/2020 Confirmed reviews ALL

Ok stay. Room ok bu nothing special. Breakfast was average and the lifts make a terrible noise through on floor 7 . Not the best but not the worst hotel I've ever stayed at.

Dear Tracy S., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head Receptionist

Rugby Trip

Customer review rating 3.9/5

Allan V. Friends - 14/01/2020 Confirmed reviews ALL

Ideally located in centre of Glasgow near many restaurants and shops. Excellent value deal including a gapped buffet breakfast.

Dear Allan V., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Not very good.

Customer review rating 3.9/5

Anonymous Couples - 14/01/2020 Confirmed reviews ALL

Arrived at the hotel to park the car and found the hotel carpark flooded so had to navigate through puddles to exit,reception staff were pleasant and gave us our room cards,the room was pretty small and freezing(no heating on) after going out for dinner we returned to the room about 12am to find there was no hot running water and the toilet had a leak so had to put a towel down to soak this up,breakfast was ok but to be honest the experience fell far below my expectations. I will not be booking again or recommending this hotel to anyone.

Dear Lerbi L., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head Receptionist

Very friendly and helpful staff

Customer review rating 3.9/5

Anna Families - 13/01/2020 Confirmed reviews ALL

The rooms were quite cramped - maybe remove some of the furniture? My shower ( room 306) was broken Overall though I thoroughly enjoyed my stay and would happily recommend it

Dear Anna T., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Great Value Hotel in Excellent City Centre Location

Customer review rating 3.9/5

Dc Couples - 12/01/2020 Confirmed reviews ALL

On arrival we received a warm welcome and were quickly allocated our room. The room was warm, clean and comfortable and the bathroom had an excellent powerful shower. The morning breakfast was warm, tasty and plentiful. All the staff we spoke to were cheery and helpful.

Dear Donald C., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Mr Graeme W.

Customer review rating 3.9/5

Graeme W. Couples - 11/01/2020 Confirmed reviews ALL

Hotel was nice food was ok but due to people arguing till 06.30 in the morning me and my partner never got any sleep was not very happy.

Dear Graeme W., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If this happens again please inform the hotels night staff and they can ask the other guests to keep the noise down. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head Receptionist

Mrs

Customer review rating 3.9/5

Nobbyhill Couples - 09/01/2020 Confirmed reviews ALL

Great. Centrally located basic room but very clean. Friendly room tasty breakfast.

Dear Jayne P., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head receptionist

Great!

Customer review rating 3.9/5

Jackie T. Couples - 08/01/2020 Confirmed reviews ALL

Clean and warm hotel. Friendly and helpful staff. Great location

Dear Jacqueline T., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Excellent location and friendly staff

Customer review rating 3.9/5

Andy M. Couples - 06/01/2020 Confirmed reviews ALL

Really good locations with on site parking . Hotel staff very friendly and good Buffett breakfast .

Dear Andy M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Average

Customer review rating 3.9/5

Rachel P. Couples - 06/01/2020 Confirmed reviews ALL

It was fine. We checked in efficiently and our room was ready on time. The room was quite small but did the job as we were only staying 1 night. The bathroom had quite a few scuffs and probably could do with a refurb and the room itself was a bit dated but the bed was comfortable and we used the tv which was good. The central location was perfect for us and was our main reason for choosing this hotel. The breakfast which was included was good and I liked how it was sort of buffet style and myself and my boyfriend are quite fussy eaters so it meant we could pick what we wanted without feeling awkward. We were able to leave our luggage after we checked out so we could do a few hours shopping which was great.

Dear Rachel P., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

WHERE DO I START......................................

Customer review rating 3.9/5

David Couples - 05/01/2020 Confirmed reviews ALL

Great hotel, Great location, Central, This was a good hotel if i did not have to complain about the state of the first room that we walked into. The picture clean but the dust was lying about for a good few weeks old and this could of easy cleaned as i somehow managed to clean it with my hand on all pictures frames and lamps. I also found that the bathroom and toilet seat was not put on right and the bath had a huge hole in it and was trying to be hiding with poly filler and even then the bath didn't look invited. I did complain all i got was we can move you room and move you to another and witch i took up on. I feel like that the staff were ok and were probably a bit peed off that i complained about the room. Further looking around the room i found a stain on the rough looking carpet and a few stains on the lampshade ROOM 115 was a walk in nightmare then we got moved to 511 witch was out of this world.

Dear David T., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head receptionist

Central, convenient, cosy, a very welcoming environment.

Customer review rating 3.9/5

Darren Solo - 04/01/2020 Confirmed reviews ALL

A central hotel that was very welcoming, a clean and spacious room with all you needed. The staff on both different shifts were extremely nice and helpful. The room was very clean however I found the bathroom really needs a revamp. Both basin and toilet were cracked and the silicone skills are interesting.

Dear Darren R., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Fantastic

Customer review rating 3.9/5

Anonymous Families - 03/01/2020 Confirmed reviews ALL

From checking in through to wedding and check out my 2day stay was friendly and inviting

Dear Sharon D., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Fantastic family wedding and stay

TripAdvisor rating 3.5/5

Scotfromengland Family - 03/01/2020 TripAdvisor review

Came up for my niece's wedding which was wonderful the staff were very friendly and helpful. Breakfast was lovely though would have preferred square sausage but apart from this I couldn't fault the hotel.

Hi Scotfromengland, Thanks for your review and great to hear we looked after you really well. Please come back and stay again soon. Kind Regards Dan

Very pleasant and helpful staff

Customer review rating 3.9/5

Anonymous Couples - 02/01/2020 Confirmed reviews ALL

Hotel was very clean and the staff could not have been more helpful, however we were not expecting the room to be as small as it was and as hot. we could not open the window, we did request as fan which we received but was too noisy to leave on at night. Maybe a good idea to advise room size to guests when booking as we would not have booked had we known.

Dear David S., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head receptionist

Good location basic room.

Customer review rating 3.9/5

Tracy B. Couples - 01/01/2020 Confirmed reviews ALL

We enjoyed our stay ths location is ideal. The room was quite small but it was only for one night so it was fine. Could have been a bit cleaner you could hardly see out the window.

Dear Tracy B., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head receptionist

Great location, poor quality

Customer review rating 3.9/5

Drew Couples - 01/01/2020 Confirmed reviews ALL

Cups were not replaced during clean. Bed was not properly made with the sheets just pulled up. Maintenance man opened the door without locking when we first got to our room.

Dear Drew W., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head receptionist

Xmas night

Customer review rating 3.9/5

Beth Friends - 31/12/2019 Confirmed reviews ALL

Small but adequate room and in centre of Glasgow. All we needed x

Dear Beth W., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head receptionist

Very pleasant stay

Customer review rating 3.9/5

Linda M. Families - 30/12/2019 Confirmed reviews ALL

Staff friendly room very clean quick check in. Will definitely use hotel again.

Dear Linda M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head receptionist
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