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Mercure Glasgow City Hotel 3 stars

Customer review rating 3.9/5 5,146 reviews
Mercure Glasgow City Hotel
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Hotel extras

  • Central location, nearby Queen Street train station

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Accessibility for people with reduced mobility

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ
glasgow
united kingdom

Check-in from 14h00

Check out up to 12h00

  • BUCHANAN :   BUCHANAN BUS STA

  • By plane

    GLASGOW At 16.25km / 10.1 miles

  • By train

    GLASGOW CENTRAL At 0.8km / 0.5 miles

GPS :55.860086, -4.249992

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to our superior room with views of Ingram Street and a four-poste r bed.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Area: From 6m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 2 single beds

  • Max. number of persons: 2
  • Area: From 10m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Area: From 10m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron
Accessible room

Classic accessible room with 1 double bed

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Our restaurants and bars

Ingram Street Café Brasserie

Type of cuisine: Cafe

Ingram Street Café offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAGIO CAFE BAR

Photo non contractuelle / Strictly non binding

Bagio café bar offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 220 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Glasgow City Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,146 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,319 reviews

Lovely hotel, lovely staff

Customer review rating 3.9/5

Lian Friends - 20/02/2020 Confirmed reviews ALL

The hotel is in the perfect location. Clean rooms, polite staff. Amazing breakfast and dinner. Thankyou

Dear Leah S., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager

Unsatisfactory

Customer review rating 3.9/5

Ethan H. Couples - 20/02/2020 Confirmed reviews ALL

We stayed over for two nights due to a wowcher holiday, first the receptionist charged me £30 due to it being a “Saturday rate” or something along those lines which was never stated on the voucher and I couldn’t find anything that relates to this on the website, upon arriving in the room a stain was found on the bed, the bathroom door was broke, the toilet lid was slightly damaged, the plug didn’t fit in the sink, the curtain was slightly ripped and the window opened about 5cm in order to let in fresh air, finally the room was very tight and in order to move from one side to the other me and my partner had to climb over the bed

Well located

Customer review rating 3.9/5

Sally Friends - 20/02/2020 Confirmed reviews ALL

Hotel staff excellent, hotel in great need of updating rooms especially poor.

Dear Sally T., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sunny Verma General Manager

Good location and value for money

Customer review rating 3.9/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

Enjoyable

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager

Brilliant location, comfortable, good service

Customer review rating 3.9/5

Graham J. Couples - 19/02/2020 Confirmed reviews ALL

This was a weekend break in Glasgow, which we love. Great location for retail therapy, movies, culture. Great breakfast and efficient, friendly service more than made up for slightly scuffed, faded furnishings.

Dear Graham J., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager

Well located, good stay

Customer review rating 3.9/5

Fiona M. Couples - 19/02/2020 Confirmed reviews ALL

Well located in city centre, clean tidy room, if a bit dated. Pleasant, friendly staff who were happy to help, and lovely breakfast with lots of choice. Ample car parking for £10 per night was great value in comparison to the multi stories in the local area.

Dear Fiona M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager

Old and tired rooms

Customer review rating 3.9/5

Mmg Couples - 19/02/2020 Confirmed reviews ALL

We stayed for one night and the reception and restaurant were lovely! However, the rooms, not so much... they were very old and tired looking, the skirting had fallen off the wall and the window was mouldy. We asked to be moved however the room they were going to move us too was just the same and smaller with the same issues. The dinner was lovely however the room spoiled the stay.

Dear Molly M., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sunny Verma General Manager

Great stay

Customer review rating 3.9/5

Ann Couples - 18/02/2020 Confirmed reviews ALL

Hotel central location in Glasgow plenty of room in the superior room great breakfast

Dear Ann F., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager

Great Location but hotel very dated.

Customer review rating 3.9/5

Melville L. Couples - 18/02/2020 Confirmed reviews ALL

Booked hotel for a Valentine’s Day / night and managed to get a very good deal. Turning up the foyer and the reception is very welcoming and the staff are pleasant, professional and helpful. The room however is a very different story. It could possibly be the smallest hotel room I have ever stayed in, not that big a deal to be honest. The general upkeep of the room was perhaps the bigger issue. The room was very dated with broken furniture, dirty carpets and both the toilet and sink were cracked. The bathroom in general looked like it really needed some urgent tlc. The bathroom door didn’t shut unless it was locked from the inside. Fine if it’s adults in the room, could be a different story if there are kids in the room they could easily lock themselves in. Bed was big and comfy, buffet breakfast was great, location is ideal and 11am check out was appreciated as well.

Dear Melville L., Thank you for your review, I am pleased to read that you enjoyed the location and lovely breakfast to start the day and had a comfortable night sleep I am sorry to hear that you were disappointed with your room and the bathroom. We do have compact rooms due to the hotel being of an older design, some of the other rooms are slightly larger in size. We are currently working on layout of the compact room so that it slightly spacious what it is currently and we intended to do those rooms and look at the issue in the bathroom in the coming year. I am pleased that car park was handy for your stay and the staff at the hotel during stay was friendly and welcoming. Kind Regards Sunny Verma General Manager

Great location

Customer review rating 3.9/5

Kenneth Couples - 17/02/2020 Confirmed reviews ALL

Friendly helpful staff. Prime city centre location. Great value for money

Dear Kenneth D., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager

Well located but in need of investment

Customer review rating 3.9/5

Tim Business - 16/02/2020 Confirmed reviews ALL

Good points were the friendly and helpful staff and the quality of the food. The rooms however need money spending on them (particularly the bathrooms). Replacing the shower over bath with a large walk in shower would be a minimum. Carpets and decor look tired and the windows need a clean.

Dear Tim C., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sunny Verma General Manager

Good stay

Customer review rating 3.9/5

Ksdonnelly Couples - 16/02/2020 Confirmed reviews ALL

Enjoyed our stay. Staff very pleasant

Dear Kerry D., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager

Well located, friendly efficient staff - good stay

Customer review rating 3.9/5

Anonymous Couples - 16/02/2020 Confirmed reviews ALL

Ideally located and good value for money

Dear Helen B., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager

Fine, hotel a bit tired and a little noisy

Customer review rating 3.9/5

Anonymous Business - 14/02/2020 Confirmed reviews ALL

Check in was friendly and extremely speedy. My room was a little tired, but for a work stay it was absolutely fine. There was a knocking noise in the room (radiator?) plus a fair amount of street noise. Other than that, all good. However the hotel used my check in details to join me to their loyalty scheme without my permission, which I strongly object to, and I suspect is a breach of GDPR. I have complained, but they haven't responded.

Central location

Customer review rating 3.9/5

Sg Couples - 13/02/2020 Confirmed reviews ALL

Central location, friendly staff, quiet room in hotel in excellent location in Glasgow. Fantastic value for money.

Dear Sharon G., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Conference Visit to Glasgow

Customer review rating 3.9/5

Nick Business - 13/02/2020 Confirmed reviews ALL

Perfect, simple hotel in heart of Glasgow with easy access to great restaurants.

Dear Nick M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager

Mediocre

Customer review rating 3.9/5

Mark S. Business - 13/02/2020 Confirmed reviews ALL

A dated hotel with rooms and corridors in need of refurbishment

Dear Mark S., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sunny Verma General Manager

Well located

Customer review rating 3.9/5

D B. Couples - 11/02/2020 Confirmed reviews ALL

Pleasant staff great location

Dear Donna B., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head receptionist

Centre location

Customer review rating 3.9/5

Lilian W. Couples - 10/02/2020 Confirmed reviews ALL

Very well appointed, staff very efficient only let down room was very tired and in need of upgrading.

Dear Lilian W., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head receptionist

Well located

Customer review rating 3.9/5

Brnd Couples - 10/02/2020 Confirmed reviews ALL

Welcoming staff, great location, clean and comfortable. Great breakfast good selection especially as you can help yourself so is very relaxed. Yes furniture could do with updating in rooms but overall good value for money and would definitely stay again.

Dear Brendan M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist
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