Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 1,620 reviews

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Mercure Glasgow City Hotel - Image 1
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201 Ingram Street, G1 1DQ GLASGOW, United Kingdom

Description

Hotel extras

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,620 reviews

TripAdvisor Rating  3.5/5  1,507 reviews

Well located, excellent breakfast, good value in the City centre.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

There for a 4 night mini break, this hotel provided an excellent base. The only things making it a 9/10 instead of 10/10 is the lack of air con in the room. The room was a little on the small side but in the city centre that is to be expected. Whilst we appreciated being able to open the window to let in some fresh air, at night that got a bit noisey with revellers beneath the window! Again, to be expected in the City centre but if there was AC the window could be kept closed. Generally though, we'd go back.

Dear Dilys T., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Front Office Manager

Customer review rating 5.0/5

Leonie Couples - Confirmed reviews ALL

Central hotel, easy to locate. Staff were friendly and check in/out was very simple

Dear Leonie G., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Glasgow Team

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Really good. Staff very helpful especially Ellie on reception

Dear Colin M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Glasgow Team

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

The location, the outside of the hotel and the staff were all very nice. The hotel room was terrible, it was tired the bathroom was ruff the toliet didn't flush well and the tiles were broken and the wood work was rotten and the laminate was peeling. The bed was massive but the room was small making it very difficult for two people to move around in. We are slim people so anyone larger would have stuggled alot. Their was no room for our case and when we checked in they asked us to call 0 for reception but their was no phone. If we had been staying for more than one night or did not have plans to leave our room in the eveing I would have had to make a complaint. It did the job we needed but for the price it was a very expensive hostel.

Dear Eve R., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erica Coventry Front Office Manager

Tired, unloved City Centre hotel

Customer review rating 2.5/5

Graham C. Couples - Confirmed reviews ALL

Credit to the employees, who were happy, smiley and attentive. My second stay at this hotel, both times the rooms have been disappointing. We booked room 114 (a suite) and whilst spacious enough, was tired and unloved with (what appeared to be) cigarette burns in the discolored and Ill-fitting carpet, chips and crack in most of the finishes and a dated appearance. Breakfast service was cramped, credit for keeping this well stocked on a busy Sunday service. In need of some much needed TLC for sure.

Dear Graham C., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your comments regarding breakfast and Joy, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erica Coventry Front Office Manager

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Other web-users rate our hotel

  • 1,255 reviews 9.6/10 Location
  • 1,772 reviews 5.3/10 Room
  • 1,649 reviews 9.5/10 Service
  • 66 reviews 4.1/10 WiFi
  • 1,018 reviews 3.7/10 Comfort
  • 681 reviews 8.5/10 Breakfast
  • 654 reviews 6.6/10 Cleanliness
  • 313 reviews 7.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.