Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,519 reviews

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Mercure Glasgow City Hotel - Image 1
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Mercure Glasgow City Hotel - Image 4
201 Ingram Street, G1 1DQ GLASGOW, United Kingdom

Description

Hotel extras

  • On-site car parking (subject to availability)

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,519 reviews

Customer review rating 5.0/5

Wes H. Business - Confirmed reviews ALL

Perfect location for my needs. Hotel lobby has recently had a makeover and the place looks vibrant and fresh. Plenty to choose from breakfast and the staff were very pleasant and helpful.

Dear Wes H., Thank you for taking the time to share your wonderful feedback. We are delighted to hear that our location was perfect for your needs and that you enjoyed the recent refurbishment of our lobby. It is fantastic to know that the fresh new look made a positive impression during your stay. We are also pleased that you enjoyed the variety available at breakfast and found our team to be pleasant and helpful. Your kind comments will be shared with the staff, who will be delighted to know their efforts contributed to your experience. Thank you for choosing to stay with us. We look forward to welcoming you back again soon. Kind Regards, Anup Singh Mercure Glasgow Team

Customer review rating 5.0/5

Margaret M. Friends - Confirmed reviews ALL

We have stayed at the hotel on many occasions because it is close to all amenities and always been made very welcome by the staff, especially Joy and Rohan

Dear Margaret m., Thank you for your wonderful feedback and for choosing to stay with us on so many occasions. We are delighted to hear that our convenient location continues to be a benefit to your visits and that you have always felt warmly welcomed by our team. It is especially rewarding to hear your kind recognition of Joy and Rohan. We will be sure to share your comments with them, as they will be thrilled to know they helped make your stays enjoyable. We truly value your continued loyalty and look forward to welcoming you back again soon. Kind Regards, Anup Singh Mercure Glasgow Team

Customer review rating 4.0/5

William D. Friends - Confirmed reviews ALL

Everything went as expected without any problems. Did not make use of hotel services beyond the overnight accommodation and breakfast, so cannot comment on those.

Dear William D., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Customer review rating 0.5/5

Gavin T. E. Business - Confirmed reviews ALL

No sleep at all for 5 nights, access was poor, lift in operation, lift out of operation. restaurant located in the basement, the list is endless. The rooms are in a shocking state of repair.

Dear Gavin T. E., Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay was disrupted, especially over several nights. I completely understand how frustrating it must have been to experience noise, changing lift access, and the general impact of the ongoing construction work. I would like to reassure you that the refurbishment information has already been updated and made visible across all third‑party booking platforms, as well as on our own website, so guests are informed before making a reservation. We appreciate you highlighting this, as it helps us ensure communication remains clear. Your comments about room condition and access during the works are noted, and I’m sorry this affected your comfort. We are carrying out essential improvements to bring the hotel up to a much higher standard, and unfortunately this does mean some disruption while we continue to operate. That said, we are committed to minimising the impact on guests wherever possible. Thank you again for your feedback — it is valuable to us as we work towards delivering a significantly improved experience once the renovation is complete. Sincerely, Rohan Jain Mercure Glasgow Team

Customer review rating 2.5/5

Gillian D. Couples - Confirmed reviews ALL

Room was very dated, alot of street noise and from other residents, therefore I had hardly had any sleep. Breakfast was great.

Dear Gillian D., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the breakfast and found it to be a highlight of your stay. We are sorry to learn that your room did not meet your expectations and that noise from the street and other guests affected your sleep. We understand how important a comfortable and restful stay is, and we sincerely apologize for the inconvenience caused. As part of our commitment to improving the guest experience, we are currently undergoing an ongoing refurbishment program, which includes updating our guest rooms and enhancing overall comfort throughout the hotel. We appreciate your comments, as they help us identify areas where we can continue to improve. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Sincerely, Gabriel Mercure Glasgow Team

Other web-users rate our hotel

  • 1,759 reviews 9.5/10 Location
  • 2,156 reviews 5.6/10 Room
  • 2,299 reviews 9.3/10 Service
  • 29 reviews 6.7/10 WiFi
  • 1,177 reviews 4/10 Comfort
  • 922 reviews 8.9/10 Breakfast
  • 824 reviews 6.7/10 Cleanliness
  • 427 reviews 4.4/10 Vibe

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