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Mercure Glasgow City Hotel 3 stars

Customer review rating 3.9/5 5,354 reviews

ALLSAFE approved hotel

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Mercure Glasgow City Hotel
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+ 19 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ glasgow
united kingdom

Tel: +441414411022

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • BUCHANAN :  BUCHANAN BUS STA

  • By plane

    GLASGOW At 16.25km / 10.1 miles

  • By train

    GLASGOW CENTRAL At 0.8km / 0.5 miles

GPS :55.860086, -4.249992

Hotel services

Ingram Street Café Brasserie Non contractual photo

Ingram Street Café offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 91 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • 91 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Umbrellas
    • Plugs and converters available on desks
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • NCP Glasgow The Glasshouse Additional charge
    • Near the property
    • Public

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to our superior room with views of Ingram Street and a four-poste r bed.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 220 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Glasgow City Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,354 reviews

TripAdvisor Rating 3.5/5

1,335 reviews

Well located and friendly staff

Customer review rating 4.0/5

Joyce B. Couples - 10/10/2021 Confirmed reviews ALL

We were at a wedding in Glasgow and it was the perfect location. Comfortable room and good breakfast.

Dear Joyce B., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head receptionist

Noisy night!

Customer review rating 3.0/5

Clare Business - 10/10/2021 Confirmed reviews ALL

This hotel is in a great location but the rooms are tired and tiny. The radiator in the room was banging all night like it needed bleeding. Hardly slept.

Dear Clare H., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head receptionist

Excellent location

Customer review rating 4.0/5

Rody B. Couples - 09/10/2021 Confirmed reviews ALL

Excellent city centre location. Good customer service.

Dear Alan B., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head receptionist

Staff 1st class

Customer review rating 4.5/5

Robert E. Couples - 08/10/2021 Confirmed reviews ALL

Hotel was very clean,and organised. Food and staff were excellent.

Dear Robert E., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head receptionist

Horrible, left ASAP

Customer review rating 0.5/5

Anonymous Couples - 08/10/2021 Confirmed reviews ALL

The location of the hotel was good however we weren’t able to stay in the hotel a had to leave. Upon checking onto the hotel we were greeted by the nice receptionist. She gave us the room 411 and told us that we had a bottle of wine with our room. Unfortunately as I’m allergic to wine she was kind enough to swap our drink to a Voucher instead. When entering the hotel elevator, it felt like a death trap. The door close differently for outside and inside and it was shaky upon entering Once we entered the room, the was a mouldy smell and we saw water Stain on the wall. I also had a weird feeling of the room. I went down to the reception to see if I could upgrade to a better room but the receptionist told me that it was fully book, however there’s another room Available. Unfortunately the other room was no better. After having a quick chat with my partner, we decided it’s best for us to leave immediately

Dear Bridget M., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head receptionist

A very comfortable and pleasant stay

Customer review rating 4.0/5

Anonymous Couples - 07/10/2021 Confirmed reviews ALL

Generally excellent. Only issue was long waits for the lift due to one being out of service and we were on the top floor with lots of luggage.

Dear Geoff D., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Easy to find

Customer review rating 3.5/5

Daniel G. Couples - 06/10/2021 Confirmed reviews ALL

The hotel was generally nice, good location, easy to find and the staff were welcoming and helpful.

Dear Daniel G., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Great central location and really nice hotel

Customer review rating 5.0/5

John M. Couples - 06/10/2021 Confirmed reviews ALL

Enjoyed the hotel , staff were great , hotel was very clean and tidy , booked a dinner bed and breakfast deal , the food was great , fantastic menu, central location so all good

Dear John M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Great location.

TripAdvisor rating 3.0/5

mccannj67 06/10/2021 TripAdvisor review

I would have given this hotel 4* if I hadn’t been charged £12 for a glass of wine. I was horrified and have never paid so much for a single glass of wine before. Apart from that the hotel was good, a little noisy at night from the street outside but given the central location that was to be expected. Rooms were clean though a little cramped but again no issue with that. Lovely thick towels in the bathroom which was great as all too often towels are thin and too small. Both the room and bathroom were clean and beds were comfortable. It’s just unfortunate what I was charged for a glass of wine as this would put me off booking again.

Dear Mcccann Thanks for a reviewing your stay at Mercure Glasgow City Hotel. I am pleased to read your review and of course delighted that overall you enjoyed your stay with us . Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. Naturally we are disappointed to see this stopping for book with us in future. It is wonderful to hear you found our rooms to be of excellent standard and cleanliness, this is so important to our housekeeping department and they will be thrilled to hear this. Kind Regards Sunny Verma

Good breakfast and good location

Customer review rating 3.5/5

Anonymous Couples - 05/10/2021 Confirmed reviews ALL

Room was slightly on the smaller side compared to other hotels have stayed in which also includes a smaller bed!! Despite that breakfast was very good and great service was also given. Couldn’t fault the location just a shame room was so small and needing an update.

Dear Nicole S., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Great location uncomfortable stay

Customer review rating 3.5/5

Donna Couples - 05/10/2021 Confirmed reviews ALL

We arrived to check in on time and our room was not ready. When we did get in the room was so small. I had a privilege room. The bed was big but very uncomfortable and the room had an old smell to it. Breakfast was disgusting swimming in grease also.

Dear Donna c., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head Receptionist

Good location.

Customer review rating 3.5/5

Jennifer Families - 05/10/2021 Confirmed reviews ALL

The hotel is in a great location. The room was quite cramped but overall comfortable and clean with Great towels in the bathroom. The room was a little noisy at night as it’s in a busy area but this didn’t bother me. My only complaint and it’s something which would make me consider not staying again was the price of a glass of wine. I got one in the bar to take to my room and was charged £12. Absolutely shocking. I have never paid that price for a single glass of wine.

Dear Jennifer M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Location is perfect

Customer review rating 4.5/5

Karen N. Couples - 05/10/2021 Confirmed reviews ALL

Overall my experience was a really good one. My only criticism is during the night I woke up reallycokd and had to sleep with my clothes on.

Dear Karen n., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

perfect sighting!

Customer review rating 3.5/5

Rhona L. Friends - 05/10/2021 Confirmed reviews ALL

Excellent staff, especially in the restaurant - happy, pleasant and helpful. Superb choice for breakfast - you couldnt have asked for more. Cleaning staff were great fun! Our toilet stopped working and after trying to fix it, we were moved to a different room, albeit unfortunately much smaller than the first one! Only complaint is £9 for a glass of wine!! A bit steep for Glasgow. In nearby supermarket we could have bought TWO bottles for that price!

Dear Rhona L., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Central

Customer review rating 4.0/5

Alastair L. Couples - 05/10/2021 Confirmed reviews ALL

Good hotel, staff in the restaurant are very good and attentive.

Dear Asistair L., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Good location

Customer review rating 3.5/5

Julie C. Friends - 05/10/2021 Confirmed reviews ALL

Warm welcome from reception,room was decent size but furniture old and decor could do with a wee freshen up. Had a good nights sleep as bed was comfy. However breakfast was another story,waiting staff were lovely but its not ideal when you have only just started your cereal and your cooked breakfast arrives,literally 2 minutes later. The sausage looked anemic, could definitely have done with longer browning, mushrooms were either tinned or frozen(yuck) and as we finished our cereal before starting our cooked breakfast it was lukewarm at best. Overall a decent experience but breakfast chef could definitely do better

Dear Julie C., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Not great

Customer review rating 1.0/5

Mary Business - 05/10/2021 Confirmed reviews ALL

I was massively disappointed with the cleanliness of the room. The room had a off putting smell. There was only one lift working which was very janky. The bathroom was not clean, the carpet was stained. The whole hotel needs a massive refurb. I paid £160 for one night, so I was in disbelief at the upkeep of the hotel.

Dear Mary T., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head Receptionist

Great location and nice room

Customer review rating 4.0/5

Ilaria Couples - 03/10/2021 Confirmed reviews ALL

The hotel is only 5 minutes from the central station and very close to the GOMA museum and other attractions and shops. The room was nice, although a few things could be updated (eg onnly one lift working)

Dear Ilaria G., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Nice place for a short stay

TripAdvisor rating 4.0/5

mitchelmprah1 04/09/2021 TripAdvisor review

Very good value for money. Extremely clean property. Professional and super friendly staff. Amazing breakfast and great location. However, the rooms were hot sometimes since there are no air conditioning or fans provided and we had troubles with the toilet sometimes.

Dear Mitchel Thank you very much for taking time to review your stay with us at Mercure Glasgow City Hotel. I am delighted to hear that you have enjoyed the excellent customer service of our team and I will certainly pass your comments on to team. Unfortunately, because our hotel is a listed building we are not in a position to make the structural changes necessary to add air conditioning to all our rooms. Due to Safety regulation in UK, windows can only be opened to small degree but we do provide table fans on request It great to see that you like the location and found our property to be value for money.Our housekeeping team pride themselves on outstanding cleanliness levels and it is wonderful to hear this was appreciated by you. I do hope that we can welcome you back soon. Kind Regards Sunny Verma

Great location

TripAdvisor rating 4.0/5

O7283MHjohnb 23/08/2021 TripAdvisor review

Comfortable room, good value and great location in the centre of Glasgow. Discounted car parking was convenient. Room was small but slept well. Clean and tidy. Lots of good restaurants and entertainment nearby.

Dear John Thanks for a reviewing your stay at Mercure Glasgow City Hotel. I am pleased to read your review and of course delighted that overall you enjoyed your stay with us whilst exploring our beautiful city and our hotel was good value for money. Our housekeeping team pride themselves on outstanding cleanliness levels and it is wonderful to hear this was appreciated by you. Kind Regards Sunny Verma

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