Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,536 reviews

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Mercure Glasgow City Hotel - Image 1
Mercure Glasgow City Hotel - Image 2
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Mercure Glasgow City Hotel - Image 4
201 Ingram Street, G1 1DQ GLASGOW, United Kingdom

Description

Hotel extras

  • On-site car parking (subject to availability)

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,536 reviews

Customer review rating 4.5/5

Peter M. Families - Confirmed reviews ALL

This was one of several regular stays. What is particularly nice is that staff remember and treat us as friends as well as guests.

Dear Peter M., Thank you for taking the time and trouble to complete a survey following your recent stay at The Mercure. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again here in the near future Yours sincerely, Abby Mercure Glasgow Team

Customer review rating 5.0/5

John D. Couples - Confirmed reviews ALL

Excellent reception staff Mathew was great

Dear Mr D., Thank you so much for your kind words! We're delighted to hear that you enjoyed your comfortable stay and found our location convenient. It’s especially wonderful to know that Mathew made such a positive impression—he’ll be thrilled to hear your feedback. We’ll be sure to pass along your compliments to him and the rest of the reception team. We hope to welcome you back again soon! Best Regards, Matthew McNaught Mercure Reception Team

Customer review rating 4.5/5

Lee R. Couples - Confirmed reviews ALL

Well located hotel close to all pubs restaurant's theatre etc. was lucky enough to have received an upgrade on arrival which was a nice touch room was comfortable and bed comfy. Breakfast in the morning was good also staff friendly and helpful would definitely stay again

Dear Mr R., Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your overnight stay and found our location convenient for exploring the local pubs, restaurants, and theatre. It’s great to know the complimentary upgrade made a positive impression and that you found your room comfortable with a good night’s sleep. We’re also pleased you enjoyed breakfast and experienced friendly, helpful service from our team—your kind words will mean a lot to them. We truly appreciate your feedback and look forward to welcoming you back again soon for another enjoyable stay. Best Regards, Matthew McNaught Mercure Reception Team

Customer review rating 2.0/5

Alison H. Couples - Confirmed reviews ALL

We stayed for 2 nights to attend a wedding in Glasgow. We had booked an accessible room as my husband is a wheelchair user. Getting into the hotel was the first hurdle, the door to get into the hallway for the lift opens in and the lift door opens out causing a lot of hassle to get in and out. We were shocked by the appearance in the hallways, scuffed wallpaper and skirting boards. Our room was adequate but very run down with chipped furniture. The room was also very hot even with both windows opened so we had to request a fan. We had booked dinner and breakfast but we were told the dining area was up a flight of stairs so a table would be set in the bar area. This was inappropriate as the tables were either to low or too high for a wheelchair user as well as feeling like a complete outsider. The only saving grace of the hotel was their friendly staff, especially at breakfast time. All in all we would not stay in this hotel again.

Dear Alison H., Thank you for taking the time to share such detailed feedback. I’m very sorry to hear that your stay did not meet expectations, especially given the importance of your visit to Glasgow. The challenges you faced with accessibility, room condition and comfort, and the dining arrangements are deeply concerning and far from the experience we aim to provide. We sincerely apologise for the difficulties your husband encountered when entering the hotel and using the lift area. Your comments about the condition of the hallways and the room, as well as the excessive heat, have been passed on to our maintenance and housekeeping teams for urgent review. We also understand how disappointing and isolating it must have felt to be seated in an unsuitable area for meals, and we are grateful you highlighted this so we can address it properly. On a positive note, we’re pleased to hear that our team — particularly at breakfast — made a good impression. They will truly appreciate your kind words. Thank you again for your honest feedback. We regret that your experience was not what it should have been, and we will use your comments to improve the accessibility and comfort we offer. Sincerely, Rohan Jain Mercure Glasgow Team

Customer review rating 1.0/5

Robert T. Business - Confirmed reviews ALL

Not great. I chose to leave a night early. The room was tired, gloomy and miserable. Breakfast was quite poor. I had a ‘special’ that was avocado on toast and I couldn’t cut the toast with a knife. I should have made comment while I was there but I just couldn’t be bothered to have to and some of these things just aren’t fixable.

Dear robert t., Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay fell short of expectations and that you chose to leave early. The issues you’ve described — from the condition and atmosphere of the room to the quality of breakfast — are disappointing to hear and not reflective of the experience we aim to provide. Your comments about the room feeling tired and gloomy, as well as the difficulty with your breakfast dish, have been passed on to our team so we can review and address these concerns. We completely understand your frustration, and we appreciate you highlighting these points even though you didn’t feel up to raising them during your stay. Thank you again for your honest feedback. We hope you might consider giving us another opportunity in the future to provide a much more positive and comfortable experience. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Other web-users rate our hotel

  • 1,754 reviews 9.5/10 Location
  • 2,160 reviews 5.6/10 Room
  • 2,254 reviews 9.5/10 Service
  • 29 reviews 6.9/10 WiFi
  • 1,200 reviews 4/10 Comfort
  • 895 reviews 8.8/10 Breakfast
  • 822 reviews 6.8/10 Cleanliness
  • 412 reviews 4.4/10 Vibe

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