Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,531 reviews

Mercure Glasgow City Hotel - Image 1
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Description

Hotel extras

  • On-site car parking (subject to availability)

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,531 reviews

Customer review rating 4.0/5

Wendy Y. Families - Confirmed reviews ALL

Matthew was VERY helpful - he made sure we were safely parked. Breakfast was very good. I don't wish to make judgements based on the fact that you are under renovations - it looks like the reception area is going to be great!! Our stay was just fine.

Dear Wendy, We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Matthew. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope too see you back at the hotel once our refurbishment is complete. Sincerely, Ellie Mercure Glasgow Team

Customer review rating 5.0/5

Richard C. Couples - Confirmed reviews ALL

Great location in the heart of the city. Room was very clean and comfortable. Staff were friendly and breakfast was amazing

Dear Richard C., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriel Mercure Glasgow Team

Customer review rating 2.0/5

Jonathan M. Families - Confirmed reviews ALL

Staff were great, the room was more tired than we expected when we booked. Seeing the lobby windows whitewashed made us wonder if the hotel had gone under. The rate was felt overpriced for the state of the room. If we had have known in advance we would have been less disappointed.

Dear Jonathan M., Thank you for taking the time to share your feedback with us. We are very pleased to hear that our staff made a positive impression during your stay, and your kind comments will certainly be shared with the team. However, we are sorry to learn that the condition of the room and the appearance of the hotel did not meet your expectations. We understand how the ongoing works and the appearance of the lobby windows may have created the wrong impression, and we apologise for any disappointment caused. We also appreciate your comments regarding the value for money and recognise that clearer communication in advance would have helped better manage expectations. Your feedback is extremely valuable and will be shared with our management team as we continue to improve both our facilities and guest experience. We hope to have the opportunity to welcome you again in the future and provide you with a much more enjoyable stay. Kind Regards, Anup Singh Mercure Glasgow Team

Customer review rating 4.0/5

Sergi R. Business - Confirmed reviews ALL

I stayed for a night only at Mercure Glasgow, however the hotel was undergoing some works and some areas were closed, the lifts were a bit outdated

Dear Sergi R., Thank you very much for sharing your feedback. I’m glad to hear you enjoyed the great location and found the price good value, even though your stay was brief. I’m sorry that the ongoing refurbishment work affected parts of your experience, especially with some areas closed off and the lifts feeling outdated. Your comments are really helpful, and they reflect exactly why the renovation is taking place — to modernise the hotel and improve comfort for future stays. Sincerely, Rohan Jain Duty MAnager Mercure Glasgow Team

Customer review rating 1.5/5

Adam S. Business - Confirmed reviews ALL

It's a tired looking hotel at best. If you are undergoing renovations and are unable to offer an acceptable experience to your customers, don't be open. The 'take away breakfast' on my final morning was beyond unacceptable.

Dear Adam S., Thank you for taking the time to share your honest feedback regarding your recent stay with us. We sincerely apologise that your experience did not meet your expectations. We understand your frustration regarding the condition of the hotel during the renovation period and regret that this negatively impacted your stay. While we are working to improve our facilities, we recognise that this should never come at the expense of guest comfort and satisfaction. We are especially sorry to hear that the takeaway breakfast provided on your final morning was disappointing and fell below the standard you expected and deserved. Your comments have been shared with our management team for immediate review, as feedback such as yours is invaluable in helping us improve both our service and overall guest experience. We appreciate your feedback and regret that we did not provide the quality stay you were hoping for. Kind Regards, Anup Singh Mercure Glasgow Team

Other web-users rate our hotel

  • 1,779 reviews 9.4/10 Location
  • 2,199 reviews 5.5/10 Room
  • 2,305 reviews 9.4/10 Service
  • 29 reviews 6.7/10 WiFi
  • 1,197 reviews 3.9/10 Comfort
  • 921 reviews 8.9/10 Breakfast
  • 837 reviews 6.7/10 Cleanliness
  • 423 reviews 4.2/10 Vibe

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