Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,466 reviews

Mercure Glasgow City Hotel - Image 1
Mercure Glasgow City Hotel - Image 2
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Mercure Glasgow City Hotel - Image 4

Description

Hotel extras

  • On-site car parking (subject to availability)

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Room 1

Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Access and transport

Hotel services

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On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,466 reviews

Customer review rating 1.5/5

Tate L. Business - Confirmed reviews ALL

Dear Tate L., Thank you for taking the time to share your feedback. We are very sorry that your stay did not meet your expectations. The cleanliness and condition you described are certainly not the standard we aim to provide, and we take your comments regarding the bathroom, room condition and maintenance very seriously. We will share your feedback with our housekeeping and maintenance teams for immediate attention. We are pleased to hear that you found our staff lovely and helpful, and we truly appreciate your kind words about them. We sincerely apologise for falling short on this occasion and thank you for bringing these issues to our attention. Kind Regards, Joy Villanueva Mercure Glasgow City Hotel - Duty Manager

Customer review rating 3.0/5

Dray B. Business - Confirmed reviews ALL

Dear Dray B., Thank you for taking the time to share your feedback. We are pleased to hear that you found our central location convenient, your room clean, and your stay comfortable enough for a good night's sleep. We also appreciate your comments regarding the variety of breakfast options. We are sorry, however, that the overall appearance of the hotel felt tired and in need of updating. We understand your comments regarding the lifts, corridors, and bedrooms, and we appreciate your honest observations. Our refurbishment programme is ongoing, and we are working to modernise and improve these areas of the hotel. We also take note of your comments regarding the size of the breakfast area, particularly during busy periods, and will share this feedback with our team. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more refreshed experience in the future. Kind regards, Anup Singh Mercure Glasgow City Hotel

Customer review rating 5.0/5

James F. Couples - Confirmed reviews ALL

Dear James F., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rhys Mercure Glasgow Team

Customer review rating 0.5/5

Robbie S. Friends - Confirmed reviews ALL

Dear Robbie S., Thank you for taking the time to share your feedback. We take great pride in maintaining high standards of cleanliness, so it is especially disappointing to learn that your room had not been cleaned to the standard you should expect from us. We are also sorry for the unpleasant mould smell you experienced in both the room and corridor. We have taken your comments seriously and will be following this up with our housekeeping and maintenance teams to ensure the issues are properly addressed. We understand how disappointing this must have been, and we sincerely apologise. We hope you will consider giving us another opportunity in the future to provide you with the stay you should have experienced on this occasion. Kind Regards, Joy Villanueva Mercure Glasgow City Hotel - Duty Manager

Customer review rating 5.0/5

Lucia P. Couples - Confirmed reviews ALL

Dear Lucia P., Thank you for taking the time to share your lovely feedback. We are delighted to hear that Rohan gave you such a warm welcome and went above and beyond to ensure your stay was as comfortable as possible. We will be sure to share your kind words with Rohan. He will be delighted to know that his friendly and attentive service made such a positive impression on your stay. Thank you once again for choosing to stay with us. We look forward to welcoming you back to the Mercure Glasgow City Hotel again soon. Kind regards, Anup Singh Mercure Glasgow Team

Other web-users rate our hotel

  • 1,702 reviews 9.6/10 Location
  • 2,090 reviews 5.8/10 Room
  • 2,265 reviews 9.5/10 Service
  • 28 reviews 7.3/10 WiFi
  • 1,117 reviews 4.1/10 Comfort
  • 911 reviews 8.7/10 Breakfast
  • 790 reviews 7/10 Cleanliness
  • 387 reviews 8.2/10 Food

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