Dear Corbett S., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriel Mercure Glasgow Team

Dear Ms G., Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed your stay, appreciated our great location, and noticed the improvements since your last visit. It’s especially lovely to hear your kind words about our staff — we’ll be sure to share your comments with the team. We also appreciate your feedback regarding the television system. We’re always looking for ways to improve our guests’ experience, and your comments will certainly be taken into consideration. We look forward to welcoming you back again soon! Kind Regards, Matthew McNaught Mercure Reception Team

Dear Barbara W., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthew McNaught Mercure Glasgow Team

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rohan Jain Mercure Glasgow Team

Dear Mr Finlay, We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for your comments regarding your room. The refurbishment of the hotel is ongoing, and we look forward to welcoming you back again to one of our refreshed rooms once work is completed. Sincerely, Rhys Mercure Glasgow Team

Dear Stephen H., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies for the time spent on verifying the booking via your Clubcard vouchers. We always strive to ensure our services are efficient, and on this occasion it seems we missed the mark. We hope to welcome you back in the future and ensure that the process is much smoother. Sincerely, Rhys Mercure Glasgow Team

Dear Joanna W., Thank you for taking the time to share your feedback with us. We are very sorry that the building works disrupted your stay and, in particular, that you were woken by drilling and hammering so early in the morning. We completely understand how frustrating this must have been, especially when you were hoping to relax or have a nap in your room. We are pleased to hear that our reception team were helpful and made every effort to assist by offering an alternative room. We are, however, sorry that the noise was still noticeable in the other room and that it was smaller, leaving you with no real benefit from moving. We fully appreciate your disappointment, particularly given the rate you paid per night. We are working closely with the contractors and relevant teams to minimise disruption to our guests and will certainly take your comments on board as we continue with the works. We sincerely apologise that your experience fell short of expectations and hope we will have the opportunity to welcome you back and provide you with the comfortable and peaceful stay you deserve. Kind Regards, Joy Villanueva Mercure Glasgow City Hotel - Duty Manager

Dear Catriona B., Thank you for your lovely feedback. We are delighted to hear that you had a great stay and found our team friendly and welcoming. Your kind comments are greatly appreciated and will be shared with the team. Thank you for choosing the Mercure Glasgow City Hotel. We look forward to welcoming you back again soon. Kind regards, Anup Singh Mercure Glasgow City Hotel

Dear Gilli H., Thank you for taking the time to share such a detailed review of your stay with us. We're delighted to hear that you enjoyed our central city-centre location and found the breakfast to be a positive start to your day, particularly with the early opening time being convenient for business travellers. It's also wonderful to know that you found the bed comfortable, appreciated the newly refurbished bathroom, and enjoyed our recently updated foyer and bar area. A special thank you for recognising our breakfast team member. We are proud of the service our colleagues provide, and your kind comments about her attentiveness and helpfulness will certainly be shared with the team. We're also pleased that you appreciated our sustainability initiatives, including our refillable toiletries and towel reuse programme, which help us reduce waste while ensuring guests can still access any additional items they may require. As you noted, the hotel is currently undergoing a phased refurbishment programme designed to further enhance our guest experience. We appreciate your observations regarding the room and your overall stay, and your feedback will be taken on board as we continue these improvements. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Glasgow City Hotel on your next visit to Glasgow. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Dear Audrey B., Thank you for taking the time to share your feedback. We are sorry to hear that the size of your room and the level of external street noise affected your stay. We understand how difficult it can be to relax and sleep comfortably when there is significant noise from outside, particularly in a central city location. We appreciate your honest comments regarding the room size and noise levels, and we will share your feedback with the relevant teams as we continue to improve guest comfort. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and restful stay. Kind regards, Anup Singh Mercure Glasgow City Hotel

Dear Mr M., Thank you for sharing your feedback with us. We’re pleased to hear that you found the bed comfortable and that the room was suitable for your one-night stay. We’re sorry, however, that the room felt too dark and that we were unable to offer you an alternative at the time. Please be assured that, had we had another suitable room available, we would have been more than happy to accommodate your request and make your stay more comfortable. We appreciate your understanding and hope to have the opportunity to welcome you again and provide a more enjoyable experience. Kind Regards, Matthew McNaught Mercure Reception Team

Dear Teri B., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rhys Mercure Glasgow Team

Dear Eileen M., Thank you for taking the time to share your detailed feedback following your stay at Mercure Glasgow City Hotel. While we're pleased that you chose to stay with us, we're sorry to hear that certain aspects of your visit did not meet your expectations. We appreciate you highlighting both the room and public areas of the hotel. As part of our ongoing refurbishment programme, we are continuing to invest in improvements throughout the property to enhance the overall guest experience. We also appreciate your comments regarding your arrival experience and breakfast service. Our team strives to provide a welcoming and attentive service to every guest, and your feedback will be shared with the relevant departments as part of our continuous focus on improving guest satisfaction. Regarding the maintenance observations you mentioned, thank you for bringing these to our attention. Feedback such as yours is valuable and helps us prioritise ongoing enhancements across the hotel. We are grateful for your comments and hope that, despite the issues experienced, you will consider visiting us again in the future to experience the improvements currently underway. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Dear Tami T., Thank you for choosing Mercure Glasgow City Hotel and for taking the time to share your feedback. We're delighted to hear that you enjoyed our excellent city-centre location, which provides easy access to Glasgow's many attractions, restaurants, and transport links. We appreciate your comments regarding the room temperature and ventilation. Guest comfort is very important to us, and we understand that preferences can vary, particularly during warmer periods. Our team is always available to assist guests with solutions to help make their stay as comfortable as possible. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Glasgow City Hotel in the future. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Dear Patricia B., Thank you for taking the time to share such detailed feedback following your stay with us, particularly while you were in Glasgow for a family wedding. We are very sorry that your experience did not meet your expectations. We understand your disappointment regarding the location and size of Room 103, the appearance of the surrounding areas, the lift situation, and the lights that were not working. We also appreciate your comment regarding the corridor lighting and will ensure this is shared with our maintenance team. It is, however, pleasing to hear that you found the bathroom to be very good. We also appreciate your comments regarding the value of your stay and the additional breakfast charge. We understand how disappointing it must have been when you felt that other accommodation used by your family offered better value. We would also like to thank you for recognising the two reception colleagues who were working when you arrived on Friday 21 August. We are sorry that the technical issues with the payment terminals and computer systems resulted in such a long queue, but we are very pleased to hear that, despite the difficult circumstances, they remained calm and professional. We will make sure their efforts are recognised. Our refurbishment programme is ongoing, and we are working to address many of the issues you have highlighted, including the condition of our bedrooms and communal areas. We appreciate your patience while these improvements take place. Thank you again for your honest and constructive feedback. We are sorry that your stay fell short of expectations, especially during an important family occasion, and we hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Anup Singh Mercure Glasgow City Hotel

Dear Sander N., Thank you for taking the time to share your feedback following your stay with us. We are sorry to hear that certain aspects of your stay did not meet your expectations. Guest comfort is very important to us, and we appreciate you highlighting your experience. Our city-centre location places us in the heart of Glasgow, and while this offers convenient access to the city's attractions, experiences regarding noise levels can vary depending on room location and individual preferences. We have also noted your comments regarding room temperature. Our team always aims to assist guests as quickly as possible, and we're pleased that additional heating was provided during your stay. As part of our ongoing refurbishment programme, we continue to invest in improvements throughout the hotel to further enhance the comfort and overall experience of our guests. Feedback such as yours is valuable and helps us identify areas for continued improvement. Thank you once again for sharing your comments. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Dear Mr Cross, Thank you for your lovely review! We’re delighted to hear that you enjoyed our central location, comfortable room and bed, and the friendly service from our team. We also appreciate your honest feedback regarding the corridor appearance, and we’re pleased that the room itself exceeded your expectations. It was a pleasure having you stay with us, and we hope to welcome you back again soon! Kind Regards, Matthew McNaught Mercure Reception

Dear Greenhill S., Thank you for taking the time to share such detailed and constructive feedback. We are pleased to hear that our reception team were helpful at check-in and that you liked the refreshed and modern appearance of our lobby, lounge, and dining areas. We also appreciate your positive comments about our staff, particularly their efforts in managing both reception and the lounge bar. However, we are very sorry that the condition of your room fell significantly short of expectations. The issues you describe, including the lifted carpet, loose trunking, deteriorated bathroom skirting, peeling woodwork, and poorly fitted access panels, are not the standard we aim to provide. We will ensure these concerns are shared with our maintenance and refurbishment teams for appropriate attention. We are equally sorry that your room was cold and that the heating was not working. We understand how uncomfortable this would have been, and we regret that this was not resolved during your stay. Your comments regarding the lack of bedside charging points, street noise, and the condition of the windows are also appreciated. We understand how these details can have a significant impact on comfort, particularly when staying at the rate you paid. We also apologise that the tea and beverage supplies were not replenished adequately. This is something that should have been checked as part of our regular room servicing, and we will share your comments with the relevant team. We appreciate your acknowledgement that the room itself was spacious and that our staff were helpful, but we fully understand your concerns regarding the overall value for money. Our refurbishment programme is ongoing, and feedback such as yours helps us identify the areas requiring the greatest attention. Thank you again for your honest comments. We are sorry that we did not provide the experience you expected and hope that, should you consider staying with us again, we can provide a much-improved experience. Kind regards, Anup Singh Mercure Glasgow City Hotel

Dear Emma L., Thank you for taking the time to share such thoughtful and detailed feedback. We are delighted to hear that the ongoing refurbishment did not spoil your stay and that you found the hotel pleasantly quiet despite our central location. It is also wonderful to know that you enjoyed our breakfast, particularly the fruit compote, yoghurt, and generous cooked breakfast. We are pleased that you found our team helpful and friendly, and that your room was fresh, clean, and equipped with everything you needed. We appreciate your comments regarding the room size and the lack of air conditioning, particularly during warmer weather, and will take your feedback into consideration. Thank you also for your understanding while our refurbishment works are ongoing. We hope to welcome you back in the future and provide you with an even more comfortable stay once the improvements are complete. Kind regards, Anup Singh Mercure Glasgow City Hotel