Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,483 reviews

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Mercure Glasgow City Hotel - Image 1
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Mercure Glasgow City Hotel - Image 4
201 Ingram Street, G1 1DQ GLASGOW, United Kingdom

Description

Hotel extras

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,483 reviews

TripAdvisor Rating  3.4/5  1,569 reviews

Superb Christmas Location

TripAdvisor rating 5.0/5

holly2007 TripAdvisor review

Christmas Party Night.What a great venue with superb staff .Angela, Millie , Sophie plus the two Security gents absolute credit to the Mercure hotel.In fact all a credit . Best venue so far and will be back next year .Toilets right beside you .Served at bar easily .Good DJ .Well done Mercure 👏👏👏

Dear Holly Thank you so much for your fantastic feedback following our Christmas Party Night. We are delighted to hear that you had such a great time and that you found the venue, atmosphere, and service to be superb. Your kind words about Angela, Millie, Sophie, and our security team are truly appreciated. They will be thrilled to know they helped make the evening so enjoyable. It’s also great to hear that the bar service, DJ, and overall layout added to the experience. We are honoured to be your best venue so far and can’t wait to welcome you back again next year. Well done to you too for making it such a great night. Kind regards, Anup Singh Mercure Glasgow Team

Customer review rating 1.5/5

Pauline S. Families - Confirmed reviews ALL

The mercure in Glasgow City centre is well located. And that's the only good thing I have to say about this stay. I had checked in on line for a smoother faster experience at the hotel. That didn't happen. We arrived after 3pm and the room was not ready. We had to wait 20 minutes while it was very hurriedly cleaned. Badly I might add. My sister and I were offered a complimentary drink from the bar. We don't drink. We had a table booked for dinner at a nearby restaurant and wanted plenty time to relax beforehand. Unfortunately that didn't happen and we had to rush. We were not happy with our stay at all.

Dear Pauline S., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Glasgow City Hotel. I am pleased to hear that you found our location to be convenient. However, I regret that your experience did not meet your expectations. I understand the inconvenience caused by the delay in room readiness upon your arrival. We strive to ensure that our rooms are prepared to the highest standard for our guests, and it is disappointing to learn that this was not the case during your visit. Additionally, I apologize for the lack of options provided to you in terms of the complimentary drink, as it is important to us that all guests feel accommodated. Your comments are invaluable to us and will be reviewed to enhance our service quality. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future, with a more satisfactory experience. Rohan Jain Duty Manager Mercure Glasgow Team

Customer review rating 2.5/5

Nigel Y. Solo - Confirmed reviews ALL

The noise from thee night club over the road kept me awake until it shut at 2am.

Dear Nigel Y., Thank you for sharing your feedback. We are very sorry to hear that noise from the nightclub across the road disturbed your sleep. We understand how important a restful night is, and I apologise that this affected your stay. Your comments are appreciated and will be shared with our management team as we continue working on ways to improve the guest experience. We hope to have the opportunity to welcome you back for a quieter and more comfortable stay in the future. Kind regards, Anup Singh Mercure Glasgow Team

Customer review rating 4.5/5

Angela W. Business - Confirmed reviews ALL

Lovely welcoming, helpful staff. The hotel is well-located in the city centre and the room was clean and well-equipped.

Dear Angela W., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellie Bowes Mercure Glasgow Team

Customer review rating 5.0/5

Jacqueline S. Couples - Confirmed reviews ALL

Staff are amazing always eager to help, very approachable, happy atmosphere

Dear Jacqueline S., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellie Mercure Glasgow Team

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Other web-users rate our hotel

  • 1,659 reviews 9.5/10 Location
  • 2,046 reviews 5.4/10 Room
  • 2,126 reviews 9.4/10 Service
  • 29 reviews 6.7/10 WiFi
  • 1,160 reviews 3.6/10 Comfort
  • 823 reviews 8.6/10 Breakfast
  • 775 reviews 6.6/10 Cleanliness
  • 401 reviews 8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.