Mercure Glasgow City Hotel

Dear Michelle, First of all thank you for taking the time to leave us such a wonderful review. As you mentioned in your review of the location was excellent, as we pride ourselves being in the heart of the city with everything being right on the hotels doorstep. It was great to hear that the staff were attentive and friendly as they always get highly praised for their customer service. We always cater for our guests needs and it was a pleasure to offer you a choice of where to have your lunch. Thank you again and we hope to see you again in the not so distant future? Kind regards,

Dear Joe C., First of all may I take this time to thank you for leaving a review of your stay. It is always a pleasure to receive positive feedback and glad you enjoyed the location of the hotel being in the heart of the city center. As always our staff get highly praised for their service and thank you for telling us your experience. In relation to some tlc, we are going through room upgrades but due to a delay in supplies, this has had a knock on effect for our completion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick (Guest Service Manager)

Dear Robert R., Than k you very much for your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Great to hear that the location was ideal and hoping that you got to see most of what Glasgow central has to offer? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick (Guest Service Manager)

Dear David D., Firstly, thank you for taking the time to review your stay with us. It was good to hear that the walking distance was a short walk from the railway station as we pride ourselves being in the heart of city with all amenities being right on the hotels doorstep. Apologies that check in took slightly longer, however we have just recruited some new staff, so they are still in the process of learning but thank you for your patience. Our rooms are going through a makeover, however due to a delay in supplies this has caused a knock on effect for out time completion. I will pass your review on to maintenance to look at in regards to brightness of the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick (Guest Service manager)

Dear Claire c., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. Our rooms are currently going through room upgrades but due to a delay in supplies, this has had a knock effect for our completion. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nick (Guest Service Manager)