Pullman Auckland Hotel & Apartments 5 stars

Customer review rating (ALL Rating) 4.4/5 3,986 reviews

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Description

Hotel extras

  • In the heart of Auckland, walking distance from public transport

  • Luxe Spa as well as a Jacuzzi, steam room, and sauna

  • Fully equipped gym facility with large outdoor terrace

  • 16 dynamic meeting spaces

  • 321 rooms, suites, and apartments with city and harbour views

Our accommodation(s)

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Hotel location

Pullman Auckland Hotel & Apartments

Corner Waterloo Quadrant, & Princes Street, POBOX 106013
1010 AUCKLAND
New Zealand

GPS:-36.848281, 174.770271

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TAPESTRY GRILL

Combining some of New Zealand's best ingredients, Executive Chef, Johnny Roullier and his team offer a comprehensive menu that evolves with the seasons. From dry-aged beef to vegan dishes, Tapestry promises something for everyone.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,986 reviews

Customer review rating 3.5/5

Mark C. H. Couples - Confirmed reviews ALL

Very satisfied with room upgrade and mobility access. Room was spacious, well appointed, bed comfortable and room very quiet. Couple of suggestions...no workable bench space around hand basin in bathroom for placing toilet bag and personal belongings. Nespresso coffee nice, but only one pod of a standard strength coffee available, at least a couple of a standard strength would have been more convenient. Main issue with our stay that led to downgrading overall satisfaction was not realizing the valet parking was charged separately. This added an additional $50/night to an already premium priced room and over 2 nights added a significant unbudgeted cost. When we pulled up the valet attendant asked if we were Accor members (I am a gold member), I assumed from this that the valet service was included in the room price and/or a member benefit, however was surprised to be asked for an additional $100 when checking out. When there is an additional cost for a service this should be made more clear on arrival and alternative options explained. This unexpected cost was unfortunately a disappointing end to what was otherwise a good stay.

Kia Ora Mark C. H., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the room upgrade, mobility access, and the comfort of your accommodations. Your comments regarding the bathroom amenities and the coffee pods have been noted, and we will certainly consider them for future improvements. I apologise for the confusion surrounding the valet parking charges. We strive to provide clear communication about all fees associated with our services, and I regret that this was not your experience. It is our intention to ensure that all guests are fully informed about any additional costs at check-in, and your input will help us enhance our guest communication. We appreciate your loyalty as a Gold member and hope to welcome you back to Pullman Auckland in the future for an even better experience. Kind regards, Larina & The Pullman Auckland Family

Customer review rating 4.0/5

Yolandie N. Business - Confirmed reviews ALL

Comfortable stay, well located.

Kia Ora Yolandie N., Thank you for your positive feedback. We are delighted to hear that you found your stay comfortable and appreciated our location. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards, Larina & The Pullman Auckland Family

Customer review rating 4.5/5

Lynda W. Couples - Confirmed reviews ALL

One of the best in Auckland, fantastic facilities, really appreciated the upgrade to a lovely executive suite. Staff as always were exceptional

Kia Ora Lynda W., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the upgrade to the executive suite and found our facilities outstanding. Your compliments about our staff are greatly appreciated and will be shared with the team. We look forward to welcoming you back soon! Kind regards, Larina & The Pullman Auckland Family

Customer review rating 4.5/5

Malcolm P. Couples - Confirmed reviews ALL

Enjoyable

Kia Ora Malcolm P., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel clean, comfortable, and airy. Your enjoyment is our priority, and we look forward to welcoming you back in the future. Kind regards, Larina & The Pullman Auckland Family

Customer review rating 5.0/5

Robert F. Couples - Confirmed reviews ALL

Great food and comfortable rooms . We had an upgrade to a suite, although on a lower floor you could hear the AC Units, we were happy to have the room and it wasn’t too load.

Kia Ora Robert F., Thank you for your kind words regarding our team and accommodations. We are pleased to hear that you enjoyed your suite upgrade and found the food and comfort to your satisfaction. We appreciate your feedback about the noise and will take it into consideration. We look forward to welcoming you back again soon! Kind regards, Larina & The Pullman Auckland Family

Other web-users rate our hotel

  • 927 reviews 9/10 Location
  • 2,051 reviews 6.9/10 Room
  • 2,279 reviews 8.7/10 Service
  • 43 reviews 4.4/10 WiFi
  • 676 reviews 8.1/10 Breakfast
  • 664 reviews 6.8/10 Food
  • 545 reviews 7.5/10 Cleanliness
  • 442 reviews 9/10 Pool

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