Sofitel Frankfurt Opera 5 stars

Customer review rating (ALL Rating) 4.7/5 1,550 reviews

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Description

Hotel extras

  • Selected rooms have a beautiful view of the city park or the skyline.

  • The only “hôtel particulier” in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located directly at Opernplatz

Our accommodation(s)

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Hotel location

Sofitel Frankfurt Opera

Hochstrasse 44, nur hier Zufahrt zum, Opernplatz 16
60313 FRANKFURT AM MAIN
Germany

GPS:50.115941, 8.673665

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT SCHÖNEMANN

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,550 reviews

Customer review rating 5.0/5

Joseph D. Couples - Confirmed reviews ALL

Great location. Friendly and responsive staff. Nice sized rooms.

Bonjour Mr. D., thank you very much for your kind review and for choosing Sofitel Frankfurt Opera. We are delighted to know that you enjoyed your stay with us. At the same time, please accept my sincere apologies regarding the duplicate credit card charges during your stay. While I am glad our front office team could resolve the matter promptly, I fully understand the inconvenience this caused and appreciate you bringing it to our attention. Thank you as well for your loyalty as an ALL Classic member. We truly hope to welcome you back again soon for another enjoyable stay. Warm regards, Steffen Opitz General Manager

Customer review rating 5.0/5

Beverly B. Couples - Confirmed reviews ALL

The hotel is well located, and the staff is gracious, helpful, and accommodating. The restaurant is lovely, with service and food being of a high level. We came by car and did find it a bit confusing. Even though Google Maps had us make a turn, it felt like we were going into an alleyway. A sign would have been helpful for better guidance to the main entrance.

Bonjour Ms. B., thank you very much for your wonderful review and for your continued trust in Sofitel Frankfurt Opera. We are truly delighted to read that the service from our team made your stay so enjoyable. Your kind words about the entire team mean a great deal to us. At the same time, thank you for sharing your feedback regarding the arrival experience by car. We completely understand your comments and can assure you that we have been advocating with the city authorities for quite some time to improve the hotel signage and make the access more visible and intuitive for our guests. Thank you as well for your loyalty as an ALL Classic member. We are already looking forward to welcoming you back on your next visit to Frankfurt. Warm regards, Steffen Opitz General Manager

Customer review rating 4.5/5

Robert R. Couples - Confirmed reviews ALL

Well located and comfortable hotel with very charming staff

Bonjour Mr. R., thank you for taking the time to share your feedback following your stay at Sofitel Frankfurt Opera. We are pleased to know that you enjoyed our location, the comfort of the hotel and the charm of our team. At the same time, I sincerely regret the inconvenience caused by the reservation handling and the need to check in and out twice. Please accept my apologies for this experience. We also appreciate your candid comments regarding sustainability and the ALL loyalty programme. Guest feedback such as yours is valuable as we continuously review both our services and guest experience. Thank you again for your loyalty as an ALL Classic member. We hope to have the opportunity to welcome you back for a smoother and even more enjoyable stay in the future. Warm regards, Steffen Opitz General Manager

Customer review rating 5.0/5

Rachel G. Business - Confirmed reviews ALL

The hotel is the picture of elegance. The staff is warm and welcoming. The location is outstanding. The rooms are extremely comfortable and very large for a European city. I would highly recommend to any visiting Frankfurt.

Bonjour Ms. G., thank you very much for your wonderful review and for sharing such kind words about your stay at Sofitel Frankfurt Opera. We are delighted to know that you enjoyed your stay during IMEX. Thank you as well for your loyalty as an ALL Classic member. It was a pleasure having you as our guest and we sincerely hope to welcome you back to Frankfurt again soon. Warm regards, Steffen Opitz General Manager

Customer review rating 5.0/5

Rudy A. Business - Confirmed reviews ALL

From check-in to check-out a fantastic experience. Known faces since many years. Outstanding breakfast.

Bonjour Mr. A., thank you very much for your wonderful feedback and for your continued loyalty to Sofitel Frankfurt Opera over the years. It is truly rewarding to read that you once again enjoyed such a personalized and memorable stay with us. Your kind comments regarding our breakfast experience and especially your recognition of our bell team mean a great deal to the entire team. I will make sure your compliments are shared with them. At the same time, thank you for highlighting the misunderstanding regarding your breakfast inclusion as well as the WiFi connection speed. Please accept my apologies for the inconvenience upon arrival. We will continue working on improving these aspects and I am pleased to share that we will renew our entire WiFi infrastructure this summer to provide a faster and more stable connection for our guests. We very much look forward to welcoming you back again soon for another magnifique stay. Warm regards, Steffen Opitz General Manager

Other web-users rate our hotel

  • 379 reviews 9.7/10 Location
  • 629 reviews 8.5/10 Room
  • 782 reviews 8.8/10 Service
  • 6 reviews 3.3/10 WiFi
  • 253 reviews 7.7/10 Breakfast
  • 215 reviews 8.3/10 Comfort
  • 209 reviews 9.3/10 Vibe
  • 127 reviews 7.3/10 Cleanliness

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