Mercure London Paddington Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,097 reviews

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Mercure London Paddington Hotel - Image 1
Mercure London Paddington Hotel - Image 2
Mercure London Paddington Hotel - Image 3
Mercure London Paddington Hotel - Image 4
144 Praed Street, Paddington, W2 1HU LONDON, United Kingdom

Description

Hotel extras

  • Green Key certified environmentally friendly 4-star hotel

  • Next to Paddington Station with 15-minute train to Heathrow Airport

  • 24-hour gym, Italian-American restaurant, popular bar, free WiFi and air-conditioning

  • 5-minute walk to the city's largest royal park, Hyde Park

  • Fully-equipped conference rooms for up to 40 delegates

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Executive Room with king-size bed

Photo out of - Executive Room with king-size bed

Treat yourself to our Privilege Room (approx. 26sqm) with a 200cm wide bed, A/C, complimentary WiFi, 42" flat screen TV, safe, tea & coffee making facilities, Nespresso machine, minibar, complimentary toiletries, bathrobes & slippers & bathtub.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Elegant Superior Room (approx. 26sqm) with 2 x 100cm wide single beds, A/C, complimentary WiFi, 42" flat screen TV, safe, tea & coffee making facilities, Nespresso machine, minibar, ironing facilities, complimentary toiletries, bathrobes & slippers.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy one of our Classic Rooms (approx. 16sqm) with a 135cm wide bed, air conditioning, complimentary WiFi, 42" flat screen TV, safe, tea & coffee making facilities, ironing facilities, complimentary toiletries & bottle of water.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Stay in our standard compact room (approx. 10sqm) with a small 100cm wide restricted access single bed, air conditioning, WiFi, 42" flat screen TV, safe, tea & coffee making facilities, ironing facilities, complimentary toiletries & bottle of water.

Max. number of persons
1
Area
From 10 m² / 107 sq ft

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy one of our Classic Rooms (approx. 20sqm) with 2 x 100cm wide single beds, air conditioning, complimentary WiFi, 42" flat screen TV, safe, tea & coffee making facilities, ironing facilities, complimentary toiletries and bottle of water.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Stay in our standard compact room (approx. 14sqm) with a 120-135cm wide restricted access bed, A/C, complimentary WiFi, 42" flat screen TV, safe, tea & coffee making facilities, ironing facilities, complimentary toiletries & bottle of water.

Max. number of persons
2
Area
From 14 m² / 150 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure London Paddington Hotel

144 Praed Street, Paddington
W2 1HU LONDON
United Kingdom

GPS:51.516334, -0.174869

Telephone
Fax +44 20 7706 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • LONDON HEATHROW Additional charge
  • LHR Additional charge

In hotel

Hotel informations

  • 86 rooms
  • 86 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Business

4 Meeting rooms

Business Center

  • Self service business center

Well-being

The Gym

  • On site
  • Near the property
  • Outdoor parking
  • Public

  • Parking pricing: 30 GBP 30 GBP Per day

HOTEL BAR

Photo out of - HOTEL BAR

Hotel Bar offers a wide range of wine, beer and spirits.

Bar Type
LOBBY BAR
Capacity
10
Telephone +44 20 7706 8888

Hotel Bar offers a wide range of wine, beer and spirits.

All guests at our luxury hotel in Paddington are welcome to use the free fitness facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,097 reviews

Customer review rating 4.5/5

Justin C. Couples - Confirmed reviews ALL

Dear Justin, Thank you for your review and for choosing Mercure London Paddington Hotel. We’re delighted to hear that you enjoyed our convenient location, comfortable accommodation, and the service provided by our team. It is especially rewarding to know that Abdul made such a positive impression on your arrival. We will be sure to share your kind words with him. We also appreciate your feedback regarding the bedside power outlets and towel replacement. We apologise that your preference for reusing your towels was not followed, and we will share your comments with our housekeeping team to help us improve our sustainability efforts. Thank you once again for your kind recommendation. We look forward to welcoming you and your wife back for another enjoyable stay. Kind regards, Chinmay Durgapal

Customer review rating 4.5/5

Ruth C. Solo - Confirmed reviews ALL

Dear Ruth, Thank you very much for taking the time to share your feedback following your recent stay at Mercure London Paddington Hotel. We are delighted to hear that you enjoyed our convenient location, the friendliness and helpfulness of our team, and the comfort of your room. It is particularly pleasing to know that you appreciated the complimentary snacks, tea, coffee, chocolates and soft drinks provided to make your stay more enjoyable. We also appreciate your honest comments regarding the room size and value for money. Your feedback is important to us, as we continually strive to improve our guests’ experiences while maintaining the standards of service and comfort they expect from us. Thank you once again for your kind words and for recommending our hotel. We hope to have the pleasure of welcoming you back to Mercure London Paddington on your next visit. Kind regards, Chinmay Durgapal

Customer review rating 4.5/5

Gabriel D. J. W. Friends - Confirmed reviews ALL

Dear Gabriel, Thank you for taking time to leave us a wonderful review, we are glad that you enjoyed most aspects of your stay and that you liked the service to the facilities to the unbeatable location of the hotel. we hope to welcome you back again in the near future for another great stay. Kind Regards Abdul Rahimi

Customer review rating 4.0/5

Stewart R. Business - Confirmed reviews ALL

Dear Stewart, Thank you for taking time to leave us a wonderful review, we are glad that you enjoyed your stay with us and liked all aspects of the hotel from the service of staff to the facilities of the hotel to the unbeatable location of the hotel. we hope to welcome you again in the future for another great stay. Kind Regards Abdul Rahimi

Customer review rating 3.0/5

Ashley B. Solo - Confirmed reviews ALL

Dear Ashley, Thank you for your feedback, we apologize for the inconvenience caused to you during your stay. i would like to clarify that we don't have any construction works before 10am and after 5pm. Kind Regards Abdul Rahimi

Dear Ruth, Thank you very much for taking the time to share your feedback following your recent stay at Mercure London Paddington Hotel. We are delighted to hear that you enjoyed our convenient location, the friendliness and helpfulness of our team, and the comfort of your room. It is particularly pleasing to know that you appreciated the complimentary snacks, tea, coffee, chocolates and soft drinks provided to make your stay more enjoyable. We also appreciate your honest comments regarding the room size and value for money. Your feedback is important to us, as we continually strive to improve our guests’ experiences while maintaining the standards of service and comfort they expect from us. Thank you once again for your kind words and for recommending our hotel. We hope to have the pleasure of welcoming you back to Mercure London Paddington on your next visit. Kind regards, Chinmay Durgapal

Customer review rating 4.5/5

Gabriel D. J. W. Friends - Confirmed reviews ALL

Hotel staff first class allowed to check into room early and very friendly diring stay.

Dear Gabriel, Thank you for taking time to leave us a wonderful review, we are glad that you enjoyed most aspects of your stay and that you liked the service to the facilities to the unbeatable location of the hotel. we hope to welcome you back again in the near future for another great stay. Kind Regards Abdul Rahimi

Customer review rating 4.0/5

Stewart R. Business - Confirmed reviews ALL

The room and bathroom were quite cramped, even by London standards. Room was clean, bed was comfortable. The location is ideal, with excellent transport links to the City and Heathrow.

Dear Stewart, Thank you for taking time to leave us a wonderful review, we are glad that you enjoyed your stay with us and liked all aspects of the hotel from the service of staff to the facilities of the hotel to the unbeatable location of the hotel. we hope to welcome you again in the future for another great stay. Kind Regards Abdul Rahimi

Customer review rating 3.0/5

Ashley B. Solo - Confirmed reviews ALL

Unfortunately the construction noise early before 7:00am cancels out all of the positives

Dear Ashley, Thank you for your feedback, we apologize for the inconvenience caused to you during your stay. i would like to clarify that we don't have any construction works before 10am and after 5pm. Kind Regards Abdul Rahimi

Customer review rating 5.0/5

Clark C. Solo - Confirmed reviews ALL

Right from check in. to check out I was treated very well by the staff here. The room was fine if a bit noisy from Pread Street and the rumble of the trains. The towels in the bathroom were luxurious. Off site breakfast was great. It was a very good upgrade from the former restaurant. The concierge, Georgia was very helpful with directions etc.

Dear Clark, Thank you for taking time to leave us a wonderful review, we are glad that you enjoyed your stay with us and liked all the aspects of the hotel from the rooms to the service and the unbeatable location. we hope to welcome you back again in the near future for another great stay. Kind Regards Abdul Rahimi

Customer review rating 5.0/5

Michael T. Couples - Confirmed reviews ALL

Amazing staff and perfect location

Dear Michael, Thank you for taking time to leave us a wonderful review, we are glad you enjoyed your stay with us and liked all aspects of the hotel and the unbeatable location. we hope to welcome you back again in the near future for another great stay. Kind Regards Abdul Rahimi

Customer review rating 4.5/5

Amanda H. Solo - Confirmed reviews ALL

Very satisfied with customer service and the quality of hotel

Customer review rating 4.5/5

Stefan G. Business - Confirmed reviews ALL

The stay was more pleasant this time compared to my previous visit, and it was clear that efforts had been made to address the issues raised during my last stay. Unfortunately, these improvements were not entirely successful. This is not due to the staff, but rather appears to be the result of underlying system-related issues that seem to become particularly noticeable at this property. Unfortunately, reservations made through our business travel partner, where the stay has already been secured and prepaid by credit card in advance, are not properly recognized by the system. As a result, discussions regarding payment start all over again during every stay. The system should be improved to address this issue and ensure that prepaid and pre-authorized bookings are correctly identified

Dear Guest, Thank you very much for returning to Mercure Paddington and for sharing such detailed and constructive feedback. We are pleased to hear that your stay was more pleasant this time and that you noticed the efforts made following your previous visit. I am particularly sorry, however, that you once again experienced difficulties with your prepaid business booking. I completely understand how frustrating it must be to have to discuss payment again on arrival when the reservation has already been secured and prepaid in advance. This should be clear and seamless for you, and we certainly do not want our guests to have to repeat the same conversation during every stay. We appreciate you highlighting that this appears to be a system-related issue rather than an issue with our team. Your comments are very valuable, and I will make sure they are shared with our relevant management and reservations teams so that we can investigate how these bookings are being received and ensure prepaid and pre-authorized reservations are correctly identified. Thank you again for your continued trust and for your excellent 90/100 rating. We truly appreciate your feedback and hope that on your next visit we can provide the smooth and effortless experience you should expect from us. Warm regards, Izabela Lang Duty Manager Mercure Paddington Hotel

Customer review rating 4.5/5

Claire B. Families - Confirmed reviews ALL

Staff were very helpful and friendly

Dear Guest, Thank you very much for your lovely feedback. We are delighted to hear that you found our staff helpful and friendly. It is always wonderful to know that our team made you feel welcome and looked after during your stay. Your kind words will be shared with the team, as recognition like this means a great deal to us and encourages everyone to continue providing warm and personal service. We truly appreciate you choosing Mercure Paddington Hotel and hope to welcome you back again soon. Warm regards, Izabela Lang Duty Manager Mercure Paddington Hotel

Customer review rating 4.5/5

Russell C. Solo - Confirmed reviews ALL

Staff were fabulous not one member of staff was rude or unhelpful. Everyone very happy and polite. The hotel itself is clean and very comfortable and modern.

Dear Guest, Thank you so much for your wonderful review. It truly means a lot to us to hear such lovely feedback about our team and the hotel. We are especially delighted to know that every member of staff you met was friendly, polite and helpful. Creating a warm and welcoming atmosphere for our guests is something we care deeply about, so your kind words are a fantastic encouragement to the whole team. We are also pleased that you found the hotel clean, comfortable and modern. It is wonderful to know that you enjoyed your stay with us and felt well looked after throughout. Thank you again for choosing Mercure Paddington Hotel. We would be absolutely delighted to welcome you back in the future. Warmest regards, Izabela Lang Duty Manager Mercure Paddington Hotel

Customer review rating 0.5/5

Angharad P. Couples - Confirmed reviews ALL

Yes — I’d include that, but phrase “I feel we were misled into staying” rather than “tricked,” as it sounds stronger and more credible in a formal complaint. Dear Imed, I am writing to make a formal complaint regarding my recent stay at Mercure London Paddington from Friday 14th August until Monday 17th August. Unfortunately, my stay was seriously disrupted by the hotel’s lack of water, and I am extremely disappointed with the way this situation was handled. When we checked into our room on Friday, there was no water coming through. What I find particularly unacceptable is that we were not advised of this issue at check-in. Had we been told, we could have made an informed decision about whether to stay at the hotel or make alternative arrangements. Instead, we only discovered there was no water when I went to get ready for the evening. I had a booking at The Shard at 7:30pm and, because there was no water, I was unable to shower or properly get ready. This was particularly unacceptable given that London was experiencing a heatwave and the weather was extremely hot. I contacted reception to complain and, following a second call, the receptionist, offered us the use of a room at a sister hotel so that we could get ready. However, by this point it was already too late. We were already running significantly late for our booking, and travelling to another hotel simply wasn’t a practical solution at that stage. As a direct result of the water issue, I arrived more than an hour late for my booking at The Shard and was still charged for the booking. This meant that I lost money on an experience I had planned and paid for in advance, through no fault of my own. What makes this particularly frustrating is that had I been told at check-in that there was no water, I would not have checked into the hotel at all. I would have made alternative arrangements and found somewhere else to stay where I could actually shower and get ready for my evening plans. Instead, we were allowed to check in without being informed of a significant issue with one of the most basic facilities a hotel provides. As a result, I feel that we were misled into staying at the hotel, because we were not given the information we needed to make an informed decision before accepting the room. I appreciate that unexpected problems can occur and that not every issue is necessarily within the hotel’s control. However, failing to inform guests about a serious water supply problem is entirely different. The hotel had an opportunity to tell us at check-in, and had we known, we could have avoided the situation altogether. Offering a room at a sister hotel only after I had made a second complaint was unfortunately too late to rectify the damage that had already been caused. It did not resolve the fact that I had missed my booking and incurred a financial loss as a result. This completely ruined the first evening of our stay and had a significant impact on what was supposed to be an enjoyable trip to London. I would therefore like this matter to be formally investigated. I am requesting appropriate compensation for the disruption to my stay, as well as consideration of the money I lost on my Shard booking as a direct consequence of the hotel’s failure to inform us about the water issue. I look forward to receiving a full response and a satisfactory resolution to this complaint. Kind regards, Angharad P.

Customer review rating 3.5/5

John C. Couples - Confirmed reviews ALL

Staff were helpful... room was clean... but very tiny... as a gold member I thought that we might have been offered an upgrade...

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

When we arrived the lifts were not working and we were told they soon will be so we completed the check in to find out later that it wouldn’t be fixed as there is a part needed and required shipping We were on fourth floor and had lots of luggage The staff did take luggage up but my husband and my son helped I even carried my carry on down the stairs, we just felt bad for the staff The rooms were tiny and the bathroom was not clean when we arrived

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Very nice place, friendly staff, would have given top marks if the lift had not been broken!

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Friendly, welcoming. We were grateful to the porter for assisting us with our luggage as the lift was out of service. The room was clean & comfortable although a bit smaller than we expected. Great breakfast at Bella Italia. We will be back. Thank you.

Customer review rating 3.5/5

Stella A. C. Families - Confirmed reviews ALL

While the staff were lovely, the bed comfortable there were factors that were awful. The safe was ground level inside a dark cupboard making it nigh on impossible for two 80 year olds to use. The picture on the app bore no resemblance to the room we thought we were getting by upgrading .. The bath/shower was so close to the toilet us two oldies had great difficulty getting in and out . The toilet was so low we found it a struggle standing up again . Not the hotels fault.. but the lift was out of order.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mercure London Paddington Hotel. I am pleased to read that you found our team to be lovely and that you had a comfortable night's sleep. Your kind words about our staff are greatly appreciated and will be shared with the team. At the same time, I am very sorry to learn that several aspects of your room did not meet your expectations. I understand how the positioning of the safe, the bathroom layout, and the low toilet height would have presented genuine challenges, particularly during your stay. I also regret that the upgraded room did not reflect the images you had seen, and I appreciate your comments regarding this, as accurate representation is very important to us. I would also like to apologies for the inconvenience caused by the lift being out of service during your visit. Although this was due to an unforeseen technical issue, I fully appreciate the impact it had on your stay. Your feedback is invaluable and has been shared with the relevant departments as we continually review ways to improve both our facilities and the information we provide to our guests. Should you choose to stay with us again, please do not hesitate to contact us directly before your arrival so we can do our best to allocate a room that better suits your accessibility needs. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more comfortable experience in the future. Kind regards, Izabela Lang Duty Manager Mercure London Paddington Hotel

Customer review rating 4.5/5

Maureen C. Friends - Confirmed reviews ALL

The Hotel is in a very good location, close to the Underground/Rail Service & Taxi Ranks.

Customer review rating 3.0/5

Dawn S. Business - Confirmed reviews ALL

It was adequate. The hotel was well located for me. The rooms are very small but more than that they are poorly designed e.g. not enough space near a sink/mirror for doing make-up etc. The lift was broken so I feel for anybody with accessibility issues. The receptionists I met were helpful and polite. The shower from the room above was leaking through the light in my shower - I took a video and showed reception.

Dear Dawn, Thank you for taking time to leave us some feedback, we are glad that you liked the location of the hotel and the helpfulness and attentiveness of the staff. we apologize for anything we fell short on such as the lift and the shower situation. this has been passed onto the relevant department to ensure it is sorted and doesn't caused inconvenience for anyone else. we hope to welcome you back once everything is running smooth again so we can change this experience of yours into a good one. Kind Regards Abdul Rahimi

Customer review rating 4.0/5

Sandra D. L. Families - Confirmed reviews ALL

Great Location right next to Paddington station. Very quiet. Bathroom a little tight!

Dear Sandra, Thank you for taking time to leave us a wonderful review. We are so pleased that you enjoyed all aspects of your stay with us from the unbeatable location to the service of staff and the cleanliness of the hotel. we hope to welcome you back again in the near future for another great stay. Kind Regards Abdul Rahimi

Customer review rating 1.0/5

Milena F. Solo - Confirmed reviews ALL

Sleeping in a tiny bedroom with a window that was not open to external but to a little space full of pigeons’ caca.

Dear Milena F., Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations. Having reviewed your comments, we can confirm that you were allocated the room category that you had booked. Regarding the pigeons, they are unfortunately part of city life in London, particularly around historic buildings. However, we would like to reassure you that our priority is to ensure they do not enter guest rooms, and we regularly maintain and clean all external areas within our control. We appreciate your feedback, as it helps us continue to monitor and improve our facilities. Kind Regards, Imed Chikhaoui Cluster Senior Operations Manager

Other web-users rate our hotel

  • 1,576 reviews 9.6/10 Location
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  • 16 reviews 9.2/10 WiFi
  • 1,023 reviews 2.7/10 Comfort
  • 484 reviews 7.2/10 Cleanliness
  • 291 reviews 2.2/10 Amenities
  • 279 reviews 7/10 Breakfast

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