Novotel Bangkok Impact Hotel 4 stars

I have paid a visit during the crisis of COVID-19; hence, it was quite peaceful for me. Check-in procedure is easy via online check-in, almost immediately receive the key when arriving the hotel. Due to my Accor Plus membership, the hotel provided the room upgrade for me without any ask, very appreciated on this. The letter was mentioned clearly that we were eligible to access the lounge, unfortunately, we talked to the reservation, we were not allowed as the letter is just only the template which the hotel issued as a bulk so that the wrong information was still included in there. I did receive the welcome snacks in my room. Fruits were fresh as they should, however, the provided mango cheesecake (2 individual pieces) one was with grown mold in cheese layer, the diced mangoes as a decoration on top of each individual cake were shrink, turned brown, which was able to tell that they were stored at your shop more than their shelf-life. This is very un-accepatable as we did not request such a service from you. However, if you would insist to provide them, please do so with a quality even-though this is a complementary. I am more than happy to provide you a photo I have taken if you would like to validate my comments here. It was also reminded me the dessert plate - banana chocolate cheesecake as your newest restaurant, the base of cheesecake was also not crunchy as it should.

Thank you the hotel management for acknowledgement of Accor Plus Platinum Elite member and improved guest experience service comparing to the previous stay. A well prepared room with fruits plates and sweet treats were presented in room which I like them so much. Please continuously offer the promotional prices in Red Hot Room and the Private Sale. I hope to book here again with competitive promotion room rate and genuine hospitality services. During this period, we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organization declared a pandemic disease. I am delighted to know that your property is vigilantly monitoring the COVID-19 situation around the clock and has precautions in place to ensure a healthy stay at the hotel. I encourage your teams to pass this tough situation and getting better soon.

Staff are kind. Cheerful. Accommodating.

Your staff were well trained and ready to serve and help the guests in the most busiest day ( on04-5 March 2020 , the entrance day for Triam Udom School at Impact convention hall )

Very neat, clean room condition