Novotel Bangkok Impact Hotel 4 stars

Customer review rating 4.5/5 6,155 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Bangkok Impact
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Indoor pool, fitness centre and spa

  • Walking distance from IMPACT Exhibition and Convention Center

  • 2 Premier Executive Floors

  • Easy access to the city centre

  • 15-minute drive from Don Muang International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Tennis
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Bangkok Impact

94 Popular Road
Banmai Subdistrict
Pakkred District
11120
nonthaburi
thailand

Tel: +6628334888

Fax: (+66)2/8334889

Check-in from 14h00

Check out up to 12h00

  • BMTA :  52,356,166,367 IMPACT

  • MRT :  Bangkok MRT MOCHIT

  • By plane

    DON MUANG AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By plane

    SUVARNABHUMI AIRPORT At 45km / 27.96 miles - Shuttle paying

  • By train

    LAKSI At 7km / 4.35 miles

GPS :13.915281, 100.548527

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with Twin Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room Twin Beds

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Suite

  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Suite

  • Max. number of persons: 4
  • Area: From 72 / 775 sq ft
Rooms

Our restaurants and bars

94 BAR

Non contractual photo

Enjoy the energy and décor of our Lobby Lounge, the perfect venue to finish a deal or relax after business. Soak in the relaxing ambiance as you sample an array of the finest coffees and teas of the world, signature cocktails and an extensive beer.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 12

  • Maximum capacity: 14 people

Find out more

Our guest reviews for
Novotel Bangkok Impact

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,155 reviews

tripadvisor

TripAdvisor Rating 4.5/5

516 reviews

Convenient location, up-to-standard service & welcoming attitude, satisfying cleanliness

Customer review rating 4.5/5

Thanaporn S. Business - 14/10/2020 Confirmed reviews ALL

Thank you for proper arrangement, at least I felt better with ACCOR brand in the end. I was relocated from IBIS Impact where several trivial hiccups happened during my stay and got me annoyed and upset. Understand that it was an economy hotel but I was certain that what I was not asking for something beyond their service border and some issues came from their internal communication / lack of a-little-extra-mile mindset (A 'no' before a 'yes' for croissant in breakfast box, Accounting Dept. not able provide coin for exchange, a communication breakdown in breakfast box menu: there was QR scan for menu at Front Desk but when I called to place an order the kitchen staff said not in use, but the QR still in display to scan and Front Office staff confirmed me it was in use??). What surprised me most was that nobody informed me about relocation - I accidentally found it myself after talking with one of their staff. Lucky that since I checked in at Novotel Bangkok Impact, all went smooth. P.S. 1. I have asked IBIS to provide me the customer satisfaction survey to fill, until now it has not yet been arranged. 2. I have been working in the hotel industry for over 10 years so I understand what are DOs and DON'Ts in the hotel and most of the time I try to get over all hiccups when I stay in the hotel (human errors are our everyday life) but this time with IBIS was something I think it is a little too much.

Dear Thanaporn S., We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I was delighted to read your kind words you said about our convenient location and welcoming attitude. I have shared your comments with our team and they feel the same. We are customer focused hotel and we are here to serve you. In addition, please accept my sincerely apologize for any inconvenience on behalf of our sister hotel. I am very pleased that despite the several trivial hiccups we were able to recover your satisfaction and you felt better with Accor Brand in the end. Rest assure that I have shared your comments with them and we will use your feedback to further improve our service experience. Thank you again for sharing your experience and constructive feedback. In the meantime, please do not hesitate to contact me anytime could I be any of your assistance on your next visit. Sincerely, Pannathat Sodsaard Guest Experience Manager

Well located

Customer review rating 4.5/5

Siriwan Families - 13/10/2020 Confirmed reviews ALL

Good service mind, clean room

Dear Khun Siriwan, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. We are thrilled to receive positive feedback. We are customer focused hotel. We are here to serve you. I will share your comments with our team and this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pannathat Sodsaard Guest Experience Manager

Great location if you are attending the event at Impact Arena

Customer review rating 4.5/5

Pakpicha Business - 06/10/2020 Confirmed reviews ALL

Convenience

Dear Pakpicha, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I am delighted to know you love our convenience location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. You are always welcome to stay with us again when your travels bring you to this way. Sincerely, Pannathat Sodsaard Guest Experience Manager

Well organized and good service

Customer review rating 4.5/5

Dao-oke Friends - 06/10/2020 Confirmed reviews ALL

Good location and excellent service. Delicious breakfast.

Dear Dao-OKe, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. We are thrilled to know you enjoyed with our service, breakfast, and great location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pannathat Sodsaard Guest Experience Manager

Good stay

Customer review rating 4.5/5

Promatat Families - 06/10/2020 Confirmed reviews ALL

The room was nice.

Dear Promatat, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I am glad to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. You are always welcome to stay with us again when your travels bring you to this way. Sincerely, Pannathat Sodsaard Guest Experience Manager

Great service and awesome suite room.

Customer review rating 4.5/5

Ning Business - 04/10/2020 Confirmed reviews ALL

I was served by the warm welcome from a manager who was waiting for me at the front and sent me to t he lift. I booked the site room and I really like it because the layout is perfect to move around and for activities in the room like dining, bathing and working. Eventhough, I’m a gold member but I wanna appreciate all services from Accors. I coudn’t rate full marks because I don’t like to park the car outdoors.

Dear Khun Boonthariga, First and foremost, thank you for taking your time and provide us your kind comments regarding your stay at the Novotel Bangkok Impact and being our loyalty member. It is always a pleasure to receive positive feedback. I will share your comments regarding check in experience with our Front Office and Bell Team. Your review can make impact to our team members to continuously improve the quality of our services. Regarding your comment on parking, I would like to recommend you that we also offer in door car parking at IMPACT Forum which happy to provide you parking tickets at front office for your next stay as your preference. Please do not hesitate to lets us know how we can make your stay more comfortable for your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Htet Aung (Ted) Duty Manager

Well located Good support

Customer review rating 4.5/5

Charlie Solo - 25/09/2020 Confirmed reviews ALL

Convenience Front staff provided very good service

Dear Charlie, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I am delighted receive your feedback. We are customer focused hotel. We are here to serve you and our first priority is the safety and well-being of our guests. We are closely monitoring the outbreak of the coronavirus as much as possible in order to reinforced our safety standard. Thank you again for sharing your experience. You are always welcome to stay with us when your travels bring you this way. Sincerely, Pannathat Sodsaard Guest Experience Manager

Good stay, good staff, good location

Customer review rating 4.5/5

Tankorn S. (. Business - 12/09/2020 Confirmed reviews ALL

Impress with staff welcome and helpful, room are clean and tidy. Thank you for welcome drink & fruit. I did extended stay one more night because of the event I attended in front of the hotel. Only a bit disappointed on late check out I can’t get 8:30 pm. as event finished at 8 pm.

Dear Traveller, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I am delighted to receive your feedback. This is highly appreciated and will help us to improve the quality of our services and I will share your comments with our team. Indeed, as a Silver Member of ALL - Accor Live Limitless, we are happy to offer a complimentary late check out up to 5 PM. To enjoy your room longer an additional supplement may apply. Thank you again for sharing your experience. In the meantime, please do not hesitate to contact me anytime could I be any of your assistance on your next visit. Sincerely, Pannathat Sodsaard Guest Experience Manager

Good stay have all that I need.

Customer review rating 4.5/5

Trakarn L. Business - 31/08/2020 Confirmed reviews ALL

Service is suitable with COVID outbreak that can responses to the customer needs.

Dear Trakarn L., We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I am delighted to receive such a positive feedback. I will share your comments with our team. Our first priority is the safety and well-being of our guests. We are closely monitoring the outbreak of the COVID-19 and some services are temporary limited as much as possible in order to reinforced safety standard. Thank you again for sharing your experience. You are always welcome to stay with us when your travels bring you this way. Sincerely, Pannathat Sodsaard Guest Experience Manager

Comfortable stay

Customer review rating 4.5/5

Anonymous Business - 30/08/2020 Confirmed reviews ALL

The room is clean and new. The bed is very comfortable. Breakfast is fine. Staff is helpful. Hotel has good measures to prevent the spreading of COVID-19. There’re a number restaurants nearby and good area to walk or sometimes to see exhibition. It’s near domestic airport.

Dear traveller, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. Our first priority is the safety and well-being of our guests. We are closely monitoring the situation and fully understand the concerns around travelling during this time. I am delighted to receive positive feedback from what we do. I will share your comments with our team. Thank you again for sharing your experience. In the meantime, please do not hesitate to contact me anytime could I be any of your assistance on your next visit. Sincerely, Pannathat Sodsaard Guest Experience Manager

Good serving from staff

Customer review rating 4.5/5

Supachai U. Families - 03/08/2020 Confirmed reviews ALL

Good location for this area

Dear Supachai U., We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact and thank you for being a member of ALL Silver – Accor Live Limitless loyalty programme I am glad to hear that you had a great experience with us. I am definitely going to show our team this review. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. In the meantime, please do not hesitate to contact me anytime could I be any of your assistance on your next visit. Sincerely, Pannathat Sodsaard Guest Experience Manager

Helpful Staff

Customer review rating 4.5/5

Philoso P. Solo - 26/07/2020 Confirmed reviews ALL

Service mind from staff is great experience, really useful to help me completed my schedule. Breakfast is various nutrients, clean and delicious. The room has fresh air, good view and relax.

Dear Philoso P., We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I am delighted to receive such a positive feedback and especially pleased to see you satisfied with our staff service mind. We well noted you remark on Wi Fi connection, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pannathat Sodsaard Guest Experience Manager.

Decent stay

Customer review rating 4.5/5

Gt Business - 12/07/2020 Confirmed reviews ALL

Spent 3 nights here recently and overall had a very pleasant experience. Rooms still clean and modern. Very nice and quiet due to the pandemic. Staff were decent. Breakfast could be improved.

Dear GT, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact and thank you for being a member of ALL Gold – Accor Live Limitless loyalty programme Our first priority is the safety and well-being of our guests. We are closely monitoring the outbreak of the coronavirus and buffet breakfast is temporary limited as much as possible in order to reinforced food safety standard. I have passed your feedback along to the team to make it more variety. Thank you again for sharing your experience. In the meantime, please do not hesitate to contact me anytime could I be any of your assistance on your next visit. Sincerely, Pannathat Sodsaard Guest Experience Manager

Good Room and staff

Customer review rating 4.5/5

Termsitthi P. Business - 04/07/2020 Confirmed reviews ALL

The Cleaness and the Room functional. Welcome fruit. The quality of staff for check in and follow safery portocol for covid19

Dear Termsitthi P., We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I am delighted to receive such a positive feedback. We have elevated high standards of hygiene and cleanliness under the banner of the ALLSAFE Label. This label represents some of hospitality’s most stringent cleaning standards. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pannathat Sodsaard Guest Experience Manager

Tidy and compact

Customer review rating 4.5/5

David V. Couples - 25/03/2020 Confirmed reviews ALL

I have paid a visit during the crisis of COVID-19; hence, it was quite peaceful for me. Check-in procedure is easy via online check-in, almost immediately receive the key when arriving the hotel. Due to my Accor Plus membership, the hotel provided the room upgrade for me without any ask, very appreciated on this. The letter was mentioned clearly that we were eligible to access the lounge, unfortunately, we talked to the reservation, we were not allowed as the letter is just only the template which the hotel issued as a bulk so that the wrong information was still included in there. I did receive the welcome snacks in my room. Fruits were fresh as they should, however, the provided mango cheesecake (2 individual pieces) one was with grown mold in cheese layer, the diced mangoes as a decoration on top of each individual cake were shrink, turned brown, which was able to tell that they were stored at your shop more than their shelf-life. This is very un-accepatable as we did not request such a service from you. However, if you would insist to provide them, please do so with a quality even-though this is a complementary. I am more than happy to provide you a photo I have taken if you would like to validate my comments here. It was also reminded me the dessert plate - banana chocolate cheesecake as your newest restaurant, the base of cheesecake was also not crunchy as it should.

Dear David V., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Impact. I am pleased to see that you appreciated with our loyalty benefits offered. Delivering exceptional customer experience is our committed. So we are concerned to note the low score of your arrival experience. We are keen to learn from your feedback, and we will use this valuable comments to improve our service standards. Please allow me to express my sincerest apologies that we dropped the ball on this occasion. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If I can be of assistance for next visit, please do not hesitate to contact me at email H8… Sincerely, Pannathat Sodsaard Guest Experience Manager

Comfortable stay in Nonthaburi

Customer review rating 4.5/5

Anonymous Business - 17/03/2020 Confirmed reviews ALL

Thank you the hotel management for acknowledgement of Accor Plus Platinum Elite member and improved guest experience service comparing to the previous stay. A well prepared room with fruits plates and sweet treats were presented in room which I like them so much. Please continuously offer the promotional prices in Red Hot Room and the Private Sale. I hope to book here again with competitive promotion room rate and genuine hospitality services. During this period, we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organization declared a pandemic disease. I am delighted to know that your property is vigilantly monitoring the COVID-19 situation around the clock and has precautions in place to ensure a healthy stay at the hotel. I encourage your teams to pass this tough situation and getting better soon.

Dear traveller, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact and thank you for being a member of Accor Live Limitless loyalty programme. I am glad to hear that you had an amazing experience with us. I am definitely going to show our team this review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for sharing your experience. In the meantime, please do not hesitate to contact me anytime could I be any of your assistance on your next visit. Sincerely, Pannathat Sodsaard Guest Experience Manager

good stay

Customer review rating 4.5/5

G. L. K. Business - 12/03/2020 Confirmed reviews ALL

Staff are kind. Cheerful. Accommodating.

Dear G. Leng K., We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. It is always important to us to know what we should work on breakfast experience to improve and provide memorable stay experience to our valued guest. We offer our guests healthy, sustainable food and also to eliminate food waste. A variety of breakfast choices can be ordered from our friendly The Square Team. Thank you again for sharing your experience. In the meantime, please do not hesitate to contact me anytime could I be any of your assistance on your next visit. Sincerely, Pannathat Sodsaard Guest Experience Manager

Excellent Staff and service , Good Atmosphere,Cleanliness

Customer review rating 4.5/5

Teema/thanomnuch T. Families - 09/03/2020 Confirmed reviews ALL

Your staff were well trained and ready to serve and help the guests in the most busiest day ( on04-5 March 2020 , the entrance day for Triam Udom School at Impact convention hall )

Dear Teema/Thanomnuch T., We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I am glad to know you are happy with our excellent staff and service. I will share your comments with our team. We are customer focused hotel and your review reaffirms the hard work we put in every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pannathat Sodsaard Guest Experience Manager

Good toon condition

Customer review rating 4.5/5

Pat Families - 08/03/2020 Confirmed reviews ALL

Very neat, clean room condition

Dear Pat, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I am thrilled to know you loved our good location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. In the meantime, please do not hesitate to contact me anytime could I be any of your assistance on your next visit. Sincerely, Pannathat Sodsaard Guest Experience Manager

Well located & good stay .

Customer review rating 4.5/5

Apiradee Business - 08/03/2020 Confirmed reviews ALL

Nice room and nice staff. Convenient location.

Dear Apiradee, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I was delighted to read your kind words you said about our excellent location, nice room, and nice services. Moreover, we would love to make your next visit even more amazing, if there is anything you would recommend us improving please do not hesitate to let us know. Thank you again for sharing your experience. In the meantime, please do not hesitate to contact me anytime could I be any of your assistance on your next visit. Sincerely, Pannathat Sodsaard Guest Experience Manager

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