Dear Ms. Z., We are pleased to know that you had a pleasant stay and appreciated the cleanliness and upkeep of the resort, together with the friendly and welcoming service from our team, including the breakfast team. A special thank you for recognising Aom and Pear at the Front Desk. We are delighted to hear that their friendly, professional and helpful service made a positive impression, and your kind words will certainly be shared with them. We have also taken note of your comments regarding mosquito control around the swing area, particularly during the rainy season. Your feedback has been shared with the relevant team so that additional preventive measures can be reviewed and strengthened where appropriate. We are equally sorry to learn that an interaction with one of our security team members at the main entrance made you feel uncomfortable. This is certainly not the impression we wish any guest to have. Your feedback has already been shared with our Loss Prevention Manager and Security Manager, who oversee the team, so that the matter can be reviewed and the expected standards of professionalism, courtesy and respectful guest interaction can be reinforced. We truly appreciate your thoughtful and constructive feedback and are glad that, overall, you enjoyed your stay with us. We hope to have the pleasure of welcoming you back again in the future. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Mr. P., We are delighted to know that you had a fabulous stay and enjoyed the service provided by our team. It is especially wonderful to hear your kind recognition of Sara for keeping your room clean and comfortable, as well as Adam at Bar Azur and during breakfast. Your compliments will certainly be shared with them and the team. We have also noted your comment regarding some inconsistency in how the Accor discount is applied across our restaurants and bars. We appreciate you bringing this to our attention, and we will review the communication around this benefit to ensure it is clearer and more consistent for our guests. We hope to have the pleasure of welcoming you back again soon. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Ms. L., We are delighted to know that your stay exceeded expectations and, most importantly, that the care and attentiveness of our team made such a meaningful difference throughout your experience. We also appreciate your constructive feedback regarding the bathtub water quality. While we are pleased that the team responded promptly and followed up attentively, we fully understand your remaining concern and will ensure this point is shared with the relevant team for further review. Your special recognition of Celine is sincerely appreciated, and we will be very happy to pass on your kind words to her and everyone who contributed to making your stay so memorable. It is wonderful to know that you are already thinking about returning, and we very much look forward to welcoming you back again. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Mr. A., We are delighted to know that you had such a positive experience with us and appreciated the warm hospitality, hotel facilities and attention to detail throughout your stay. It is especially pleasing to hear that every aspect, from check-in and room cleaning to the laundry service, was handled professionally and helped you feel comfortable and well cared for. Your perfect score is sincerely appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Ms. W., It is wonderful to know that you had such a good time with us and enjoyed the location, the comfort of the hotel, our restaurants, and the relaxing spa experience. We are especially pleased to see your lovely recognition of Dao, Angie and Tanya. Your comments about their patience, friendliness and professionalism will be shared with them personally, and we know they will be very happy to receive your kind words. A perfect score and such thoughtful feedback mean a great deal to the whole team. We hope to have the pleasure of welcoming you back for another relaxing stay in the future. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Mr. P., We are pleased to know that you enjoyed the comfort of your room, the excellent breakfast, and the ease of booking and online check-in as an Accor member. We also appreciate your positive comments on the cleanliness of your Deluxe Room and are glad that everything was spotless for your stay, even though we understand the lack of a sea view was a little disappointing. Regarding the THB 4,000 pre-authorisation, we would like to clarify that this amount was not charged to your card, but temporarily held as a security deposit. From the hotel’s side, the full pre-authorised amount was released on your departure date. Depending on the processing policy of your card-issuing bank and country, the amount may remain temporarily blocked before becoming available again. This release period normally takes up to approximately 14 days. We understand that this can be concerning when the amount is still showing on your card, and we appreciate your patience while the bank completes the release process. Thank you for sharing both the highlights of your stay and the point that caused concern. We hope to have the pleasure of welcoming you back for another comfortable stay in the future. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Ms. S., It is always a pleasure to welcome you back, and even more so to know that your stay was fantastic once again. Your continued trust and affection for our resort mean a great deal to us. We are so happy that each return still feels special, and we very much look forward to welcoming you back to your Beach House again. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Ms. C., We are pleased to know that you had a comfortable and relaxing stay with us, and especially that the friendliness of our team stood out during your visit. We also noted your scores for both arrival and departure. While your check-in experience was positive overall, your check-out score suggests there was still room for us to make the final part of your stay smoother and more seamless. We appreciate you highlighting this, and we will share it with our Front Office team for review. Thank you for spending your time with us, and we hope to welcome you back for an even more effortless stay next time. Warmest regards, Brett Wilson General Manager

Dear Ms. O., It is wonderful to know that such a short journey from Phuket Airport led to such an enjoyable staycation with us. We are particularly pleased that the friendliness and professionalism you experienced extended across our team — from our chefs to our managers — and that you felt special and well cared for throughout your stay. As an ALL Platinum member, your recognition means a great deal to us, and your comment that the whole Pullman team was “awesome” is one we will be very happy to share. We look forward to welcoming you back again. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Khun Thanapol, We are very pleased that our team could step in when timing became tight before your flight. Knowing that the quick support at check-out helped you reach the airport and catch your flight on time makes your feedback especially rewarding. Those are exactly the moments when responsive service matters most. As an ALL Gold member, we appreciate your stay with us and hope your next visit can end at a slightly more relaxed pace! Warmest regards, Brett Wilson General Manager

Dear Khun Kritsana, What a wonderful review for our team to receive. It is especially rewarding to see so many Heartists recognised individually. We will be delighted to share your appreciation with Khun Albert, Chaw, Mayty, Vegan, Bow, Mhan, Zee, Fran, Fahud, Orn and Nooring. We are also happy that you enjoyed spending time at M Bar — good snacks, drinks and a relaxed atmosphere sound like exactly the right combination for a peaceful Phuket getaway. Thank you for noticing the people behind the experience. Your recognition will mean a great deal to them. We hope to welcome you back for another relaxing visit soon. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Mr. A., We are very pleased that the warm welcome from our team and the anniversary arrangement in your room helped begin such an important stay on A. positive note. At the same time, we are sincerely sorry that the bathroom odour became such A. significant disruption to your celebration. You were right to expect more after reporting the issue twice. Running water and using A. scented candle may have reduced the smell temporarily, but they did not address the underlying concern, and we fully understand your disappointment that an alternative room was not offered. A. wedding anniversary should be remembered for the celebration itself, not for an unresolved maintenance issue. Your feedback gives us an important opportunity to review both the technical handling of such concerns and the way we respond when the first solution is not effective. We appreciate that despite this experience, you still recognized the professionalism and warmth of our team and the thoughtful anniversary preparation. We hope we may have an opportunity to welcome you again and provide the comfortable experience that should have accompanied your special occasion from beginning to end. Warmest regards, Brett Wilson General Manager

Dear Khun Warangkana, A score of “100 out of 10” certainly made our day! We are delighted that everything from the location and facilities to your room and breakfast came together so well. Even more rewarding is knowing that the warmth and attentiveness of our team became the part of your stay that stood out most. As an ALL Silver member, we especially appreciate your confidence in choosing to stay with us and hope next time you will have the chance to explore lunch and dinner as well. We would be very happy to welcome you back. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Mr. I., Your words about feeling like members of a loving family are incredibly meaningful to us. Celebrating a 30th wedding anniversary is a very special milestone, so we are delighted that the swan towels, petal bath and care from our team added something memorable to the occasion. We also loved reading about the lady who welcomed you at the airport. The fact that she set the tone from the very beginning — and that the same warmth continued throughout every interaction — is exactly the kind of guest journey we hope to create. It was a privilege to be part of such an important celebration, and we hope your next chapter of memories brings you back to our Beach House one day. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Mr. C., We are so pleased to know that you had an awesome stay with us! A perfect score and such a simple, positive message mean a lot to the team. We hope the memories of your time at Naithon stay with you, and we would be delighted to welcome you back again for another great stay. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Khun Wannaree, It is lovely to know that so many different parts of your stay came together so well — from the view from your room and our facilities to the variety at breakfast. Most of all, we are pleased that the care provided by Pinky and Ton stood out. Their friendly and attentive service is exactly the kind of impression we hope our guests take home with them . We look forward to welcoming you back for another comfortable stay. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Mr. S., We are delighted to know that you had such an enjoyable experience with us from arrival through to check-out. It is wonderful to hear that you appreciated your Ocean View room, the comfort of the bed, the shower facilities and water pressure, as well as the fast Wi-Fi connection. We are also very pleased that our breakfast selection offered plenty of variety to suit different tastes and preferences. As an ALL Gold member, your recognition of the smooth and straightforward booking experience is especially appreciated. We are equally glad that our efforts to maintain a clean environment and care for the surrounding ocean were noticed during your stay. Thank you as well for your constructive suggestion regarding the addition of a Smith machine in the gym. We will be pleased to share this feedback with the relevant team for future consideration. Your perfect score and, most importantly, your intention to return mean a great deal to us. We very much look forward to welcoming you back for another memorable stay. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Ms. A., We are delighted to know that you had such a relaxing and enjoyable stay with us, surrounded by the beautiful scenery of Naithon. It is especially wonderful to hear that the friendliness of our team contributed to your overall experience. Your kind recognition of Angie at the Spa is greatly appreciated, and we will be very pleased to share your lovely feedback with her and the Spa team. We are grateful for your perfect score of 100/100 and hope to have the pleasure of welcoming you back for another memorable stay in the future. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Khun Salukchit, We are delighted to know that your experience with us was smooth and enjoyable from the very first day. It is especially encouraging to hear that you found our team responsive, the room facilities functioning flawlessly, and our cleanliness standards meeting your expectations. We are also pleased that our efforts toward sustainability and reducing waste were recognized and appreciated. Your perfect score of 100/100 is a wonderful encouragement to our team, and we sincerely hope to have the pleasure of welcoming you back for another seamless and enjoyable stay in the future. Our Beach House – Your Holiday Home! Brett Wilson General Manager