Pullman Phuket Arcadia Naithon Beach 5 stars

Customer review rating (ALL Rating) 4.7/5 2,626 reviews

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22/2 Moo 4 Naithon Beach, Amphur Talang, 83110 PHUKET, Thailand

Description

Hotel extras

  • Fun hotel organised activities and more

  • Free flow unique beverage experience with MyGlass Package

  • Direct access to the Naithon beach

  • 277 rooms with luxury ocean pool villas

  • Just a 15-minute drive from the Airport, your vacation starts sooner.

Our accommodation(s)

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Hotel location

Pullman Phuket Arcadia Naithon Beach

22/2 Moo 4 Naithon Beach, Amphur Talang
83110 PHUKET
Thailand

GPS:8.062978, 98.276642

Telephone
Fax +66 76 303 270

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,626 reviews

Customer review rating 1.5/5

Mark S. C. H. Couples - Confirmed reviews ALL

While I was looking forward to my time at The Pullman Arcadia Naithon, a series of logistical failures and poor customer service ultimately ruined my stay. My room was further away from the main resort facilities, which included the daily breakfast and larger pool. With daily temperatures consistently exceeding 32 degrees Celsius, walking through hills up and down across the sprawling property was highly uncomfortable and not a practical option. Consequently, I had to rely entirely on the resort's buggy service. Unfortunately, there was a severe shortage of both buggies and drivers to service the property. On multiple occasions, I was left waiting for 15 to 20 minutes simply to get a ride back to my room. This constant waiting became incredibly frustrating and disrupted the relaxing environment one expects from a resort of this caliber. To make matters worse, the front desk staff was exceptionally rude and dismissive when I inquired about the transportation delays. It was apparent that they were overwhelmed by numerous guests complaining about the exact same buggy situation. However, taking out their operational frustrations on guests is entirely unacceptable and demonstrates a lack of basic hospitality standards. What should have been a relaxing vacation was overshadowed by inefficient transportation and an unprofessional front desk. I left deeply dissatisfied with my experience and, unfortunately, cannot recommend this resort until they address these fundamental operational and service issues.

Dear Mark S. C. H., Thank you for taking the time to share your experience with us. I am truly sorry to learn about the challenges you faced during your stay, and I sincerely regret that we did not deliver the level of comfort and service you rightfully expected. In particular, the delays in buggy service and the way your concerns were handled by our Front Office team are not reflective of the standards we strive to uphold. We fully understand how frustrating this must have been, especially given the layout of our hillside resort and the warm climate. More importantly, I deeply regret the impression left during your interactions with our team. A lack of care, patience, or professionalism is never acceptable, and this is something I take very seriously. Regarding your room location, we had assigned the room in that area with the intention of offering you easier access to the adult pool and allowing you to fully enjoy the atmosphere and views. However, I sincerely regret that this did not align with your expectations or comfort, and that we did not better support your mobility around the resort during your stay. Please rest assured that your feedback has been addressed with the team for immediate action — both in improving the efficiency of our transportation service and reinforcing the importance of attentive, respectful communication at all times. While I regret that we were unable to provide you with the relaxing experience you had anticipated, I truly appreciate you bringing these matters to our attention, as it allows us to improve. We sincerely hope to have the opportunity to welcome you again in the future and restore your confidence in us. Warm regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Customer review rating 4.5/5

Carly J. B. Couples - Confirmed reviews ALL

The little extras were what stood out for us, complimentary fruit punch delivered at pool, breakfast items including 2 types of bacon - crispy & not crispy, Yakult, Red Bull, daily fruit smoothies, complimentary sparkling wine (Accor Platinum). Buzzers at the beach umbrellas to order food & drink. Mosquito coil & spray in room. The in-house APP allows easy restaurant, massage bookings & communication with front of house. We received complimentary washing for 5 items throughout our stay. I also appreciated the acknowledgment of my milestone birthday. And of course the friendly & helpful staff. This hotel certainly goes above and beyond. Communication prior to our arrival was exceptional. We booked 3 months prior & were contacted the following day with offers of airport pick up & hotel details. Hukwang greeted us at the airport & swiftly had us in a car which was extremely clean & included complimentary water. Upon arrival at the hotel we were welcomed by Beam & notified of our upgrade from Deluxe to Ocean Deluxe she then escorted us to our room. This resort is massive, located on the side of the cliff. It doesn’t appear accessibility friendly with lots of stairs & slopes. Vehicles are available for transport throughout the resort. Welcome gift was DIY cocktails plus a Birthday cake. Our stay included a visit to the day spa, communication prior with Dao was pleasant. The massage from Angie was great, with the right pressure. It is always appreciated when the masseuse washes their hands prior to a scalp massage, I can confirm Angie did this. 20% discount received as Accor Platinum. We frequented the main pool which has ample sun lounges. The hotel is strict on reserving prior to 10am, we saw a pool attendant photograph unattended belongings presumably to remove after a period. Breakfast was one of the best we’ve had with a great variety of foods and friendly staff including Pong. It is recommended to book Vero Italian Trattoria restaurant for dinner well in advance. It booked out 48 hours in advance however had vacant tables throughout our dinner, possibly a staff capacity issue?? We enjoyed lunch & the decor at M Bar a few times, particularly the frozen margaritas. AccorPlus / Explorer discounts received. Thursday nights there’s an exclusive sunset cocktail hour for Accor members (unsure if open to all levels) with Brett the GM in attendance, however we did not speak to him. The night prior to check out we received a thank you plate of chocolate & macarons and then at breakfast a further farewell plate. The only issues we experienced were welcome drinks not showing in APP saying we had another stay at same time. And the in-house APP stopped working 2 days in however both were easily rectified. This is a great base near the airport & for tours to Phang Nga Bay, James Bond Island. We would definitely return again however 4-5 nights is sufficient for us due to its remoteness. PS - Would love to see an Executive Lounge with nightly cocktails & canapés that would make it 10 out of 10.

Dear Carly B., It truly means a lot to us that you took the time to share such a beautiful and detailed review — it genuinely means a great deal to the entire team. We are delighted to hear that the little touches throughout your stay made a difference, from the poolside treats to the breakfast selection and the thoughtful birthday surprise. It’s especially rewarding to know that our team members, including Beam, Hukwang, Dao, Angie, Pong, and many others, helped create such a memorable experience for you. We will be sure to share your kind words with them — it will certainly make their day. We’re also very pleased that you enjoyed the overall journey with us, from the pre-arrival communication to your time at the spa, restaurants, and around the resort. Creating these seamless and meaningful moments for our guests is exactly what we aim for. We truly appreciate your suggestion regarding an Executive Lounge. Please rest assured that this is something we have been thoughtfully exploring for quite some time. One of the most promising locations is beneath the Banyan Tree deck, where it could offer a beautiful ocean view. However, due to our unique setting within a tropical, high-humidity forest environment, there are certain challenges in terms of construction and long-term maintenance. That said, both our team and the ownership remain fully committed to this idea, and we genuinely hope to create something truly special in the future for our valued loyalty members like yourself. It was such a pleasure to be part of your birthday celebration, and we’re so happy we could make it a little extra special. We would absolutely love to welcome you back again for another relaxing stay. Our Beach House — Your New Found Holiday Home! Warm regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Customer review rating 3.0/5

Janet W. S. C. Couples - Confirmed reviews ALL

Highly disappointed when checking out and informing the front desk of the date changes and being told it would be taken care of and everything would be ok . Only to end up being told at a later date nothing was taken care of and I would be charged for the extra date. It should have been explicitly said during my checkout when I was addressing the issue. Not left to when I have left the country and can no longer handle the situation. I was clear when leaving of the date changes and it’s that the front desk made calls and appeared to make adjustments and then I was told that it was all taken care of now. I dislike the false pretense given

Dear Janet W. S. C., First of all, please allow me to sincerely apologize for the delay in responding to your review. Due to a technical issue in our system, your feedback was not brought to our immediate attention, and I truly regret that we were not able to respond to you sooner — especially given the importance of your experience. Thank you for taking the time to share your feedback with us. While we are pleased to know that you enjoyed our breakfast, I am truly sorry to hear about your check-out experience and the frustration it caused. We completely understand how disappointing it must have felt to be reassured that everything was taken care of, only to later find that the matter had not been resolved as expected. Please accept my sincere apologies for the lack of clear communication and follow-through during your departure. This is certainly not the level of transparency and care we strive to provide, particularly at such an important moment of your stay. Please rest assured that your feedback has been taken very seriously and shared with our Front Office team for immediate review, as we work to ensure better clarity, ownership, and consistency in handling such matters moving forward. We truly regret the inconvenience caused and the impression left, and we sincerely hope to have the opportunity to welcome you back and restore your confidence in us. With warm regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Customer review rating 5.0/5

Fanny A. Business - Confirmed reviews ALL

Every staff at the resort exhibited high level of professionalism and outstanding service. They were helpful, friendly and accommodating. The resort is stylish and cozy. It leaves an incredible memory!

Dear Fanny A., What a beautiful way to describe your stay — thank you so much for taking the time to share your experience with us. We are truly delighted to hear that our team delivered such a high level of professionalism and attentive service. Creating an atmosphere that feels both genuinely helpful and warmly welcoming is at the heart of what we do, and it is incredibly rewarding to know that our team made such a positive impact on your stay. It is equally wonderful to learn that you found the resort both stylish and cozy. We strive to create a seamless blend of modern elegance and relaxed comfort, and we are so pleased that your time with us left you with such incredible memories. Thank you once again for choosing us for your getaway. We very much look forward to welcoming you back to our cliffside sanctuary in the near future. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Customer review rating 5.0/5

Kane R. H. Families - Confirmed reviews ALL

Amazing location outstanding staff 👏

Dear Kane R. H., A perfect 100/100 score—what a fantastic way for us to start the day! Thank you so much for sharing your experience following your week-long stay. We are thrilled to hear that our staff stood out to you as "outstanding." Our team takes great pride in going above and beyond to ensure every guest feels at home, and knowing their friendly service made such an impact is truly rewarding. It is also wonderful to know that you found your room to be excellent and perfectly clean, providing the ideal base for you to enjoy our amazing cliffside location. We are so glad we could provide the high-quality experience you deserve, and we look forward to welcoming you back to our "Beach House" for more outstanding memories in the future! Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Other web-users rate our hotel

  • 1,153 reviews 8.5/10 Location
  • 1,651 reviews 8.5/10 Room
  • 2,180 reviews 8.8/10 Service
  • 14 reviews 8.6/10 WiFi
  • 956 reviews 9.5/10 Breakfast
  • 815 reviews 8.5/10 Amenities
  • 672 reviews 8.9/10 Vibe
  • 622 reviews 8.1/10 Comfort

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