Pullman Phuket Arcadia Naithon Beach Hotel 5 stars

Wholehearted service at the reception by Rin and Wesley. Made us feel genuinely welcomed beyond just business.

Great people, food and place... Really enjoy mine short stay... I'll be back for sure :)

We loved our stay. The hotel manager was exceptionally accommodating and helpful especially following our covid-19 situation. Mr Koon Albert called us whilst we were in hospital and made sure we had everything we needed to be comfortable. I cannot thank him enough. Our villa was beautiful and exactly as advertised. We look forward to staying here again.

Amazing. Great service, good food, great staff.

The hotel catered superbly to all our needs. The service is extremely good and there is always someone on hand to check how your experience is going and ready to make necessary changes to suit you if needed. Great hotel room, excellent food and amazing service in a stunning location.

We had a brilliant two weeks here: the staff are really friendly and helpful, the bedrooms spacious, the location lovely (it's next to a beach that is great for body boarding and surfing) and the food was delicious, especially the breakfast.

I had a great at Pullman Arcadia and had some great customer service especially Pong and his breakfast crew at Elements restaurant (Miw,Nni,Gam,Jeaw,&Judge) did an exceptional job and went above and beyond to take care of me every morning. Kudos to them.

We had an amazing stay at the Pullman Arcadia for our sandbox experience. The hotel is beautiful with great facilities but what made our experience where the staff. Everyone we met from cleaners, desk staff, wait staff and workers in the kids club where fantastic. Communication was brilliant and we felt so comfortable during our stay. We will be definitely be back!

Pullman Arcadia is an amazing resort with one of the most professional service i have seen in Asia. I will definitely visit this resort very often not only for its amazing location but also for the quality of rooms and its personalized service. Thanks Pullman team for making my visit memorable!

This really is a lovely hotel just 20 minutes drive from the airport. The buildings are all designed and landscaped so it feels very private wherever you are, the pools are beautiful, the staff super friendly and helpful, there's a great beach next door which is fab for surfing and body boarding AND they have the world's greatest granola (which I stuffed myself with for 2 weeks). Highly recommended!

Room is spacious and clean. Fitness room is awesome and one of the reasons I chose Pullman Naithon Lobby Lounge has a great view and relaxing ambience During a breakfast one morning, I noticed that the F & B Manager (Albert) was speaking to the guests (a western couple) seated near to my table. I was shocked to see Albert not wearing his mask whilst talking with the guests. Subsequently, I further observed that Albert was also serving another table with his mask at this chin instead of covering his nose and mouth. The 3rd occasion, I noticed that Albert was speaking with his staff with his mask at his chin again. All 3 occasions happened on the same day. This is very disturbing since the infected cases in Phuket and amongst the Sandboxers have had been increasing since July 1. It is worthy to note also that I had to wait nearly 48 hours for my second PCR test (Pullman has my PCR test records) and I was free to roam, wine and dine while waiting for the results. I am sure many other Sandboxers had experienced the delay in obtaining their test results. What Albert did at the breakfast table was that he potentially allow himself to catch the virus from the Sandboxers like myself (while waiting for my test results) and passing on to other hotel guests and the other hotel staff.

We had a wonderful time in Pullman even when it is difficult to come to Thailand with Covid regulations. In the hotel the staff was very helpful and they do everything so the guests will have a perfect vacation. Very nice views from the pool to the ocean. Great possibilities for breakfast and restaurants. Thank's a lot for this wonderful vacation

Great location with beautiful view and very nice staffs

Every single employee -- especially Front office Manager Ing and F&B Manager Albert went beyond any expectation of customer service - never seen this in any 5 Star Hotel so far - and we travel constantly. We stayed during the Phuket Sandbox model - and distributed our 14 day stay amongst 3 hotels -- but the staff at Pullman Arcadia beat them all !!

Sandbox!