Pullman Phuket Arcadia Naithon Beach 5 stars

Customer review rating (ALL Rating) 4.7/5 2,710 reviews

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Pullman Phuket Arcadia Naithon Beach - Image 1
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22/2 Moo 4 Naithon Beach, Amphur Talang, 83110 PHUKET, Thailand

Description

Hotel extras

  • Fun hotel organised activities and more

  • Free flow unique beverage experience with MyGlass Package

  • Direct access to the Naithon beach

  • 277 rooms with luxury ocean pool villas

  • Just a 15-minute drive from the Airport, your vacation starts sooner.

Our accommodation(s)

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Hotel location

Pullman Phuket Arcadia Naithon Beach

22/2 Moo 4 Naithon Beach, Amphur Talang
83110 PHUKET
Thailand

GPS:8.062978, 98.276642

Telephone
Fax +66 76 303 270

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,710 reviews

Customer review rating 4.5/5

Drew A. F. Couples - Confirmed reviews ALL

Really good stay, staff at Vero were fantastic as well as the food. Breakfast was very good with plenty of options and variety, busy but was never too crazy and had vegemite which is always an extra point. The service around the pool was average maybe understaffed, the buzzers either didn't work or weren't followed up orders missed and forgotten. Overall, a very good stay and will come back.

Dear Mr. F., Thank you very much for taking the time to share your feedback following your recent stay with us. I am delighted to read that you had a really good stay and that you would consider returning. It is especially wonderful to know that our VERO team left such a positive impression, both through their service and the food. I am also pleased that you enjoyed breakfast, with its variety and options — and of course, we are happy the Vegemite earned us an extra point. At the same time, I sincerely apologize that the service around the pool did not meet expectations. Your comments regarding the buzzers, missed orders, and delays are very important, and this has already been shared with our Food & Beverage leadership team for review. Poolside service should feel attentive and seamless, and we clearly have an opportunity to improve consistency in this area. Thank you also for your loyalty as an ALL Gold member. We truly appreciate your support and your honest feedback, as it helps us focus on the details that matter most to our guests. We look forward to welcoming you back again soon for an even better experience. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Customer review rating 5.0/5

Dagmar A. O. Business - Confirmed reviews ALL

Lovely place to stay in proximity of Phuket Airport. Delicious food in all F&B outlets, breakfast shouldn’t be missed. Beautifully bright modern and spacious rooms all with good sized balcony. Extremely attentive staff. Pools and greenery between hotel buildings are well maintained. The resort is very hilly though transport is well organised. It’s a beautiful place to stay when in Phuket.

Dear Ms. O., Thank you very much for your wonderful review and for sharing such kind words about your stay with us. I am delighted to read that you found Pullman Phuket Arcadia Naithon Beach to be a lovely place to stay, especially with our close proximity to Phuket Airport and the peaceful setting of Naithon Beach. It is also a pleasure to know that you enjoyed the food across our restaurants and bars, particularly breakfast, as well as the bright, modern, and spacious room with balcony. Your compliments regarding our attentive team, well-maintained pools, greenery, and organized resort transport are truly appreciated. As you kindly mentioned, our resort is set on a hillside, and we are glad that our buggy service helped make your stay comfortable while still allowing you to enjoy the natural surroundings and beautiful views. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to our beautiful beach house again soon. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Customer review rating 5.0/5

Meghna R. Couples - Confirmed reviews ALL

it was perfect in every way

Dear Ms. R., What a lovely note to receive — thank you so much. To read that your stay was “perfect in every way” truly means a great deal to all of us. Sometimes the shortest comments carry the biggest smile, and yours certainly did for our team. At Pullman Phuket Arcadia Naithon Beach, we always hope our guests feel more than just well looked after. We hope they feel relaxed, cared for, and somehow at home by the sea. Knowing that your time with us felt so special is the best reward for our team. Thank you once again for choosing to spend your holiday with us. We would be delighted to welcome you back to our beach house whenever Phuket calls you again. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Customer review rating 1.0/5

Seeyoung C. Families - Confirmed reviews ALL

Our party of six (two families) stayed at the Pullman Phuket Arcadia Naithon Beach for the final leg of our trip. Unfortunately, our experience was nothing short of frustrating. Based on glowing recommendations from acquaintances who had experienced their "free late check-out" service, we requested the same upon check-in. Initially, we were flatly denied, with the staff claiming the hotel was fully booked. However, as soon as we mentioned we were willing to pay, their stance suddenly changed, and they offered a half-day rate until 6 PM. After a long and exhausting negotiation with the front desk, we finally agreed on 7:30 PM. The whole process was so draining and unpleasant that I had already decided never to return to this hotel. To make matters worse, when we received notice that our flight was delayed and asked for a bit more time, they again said "no" unless we paid an additional 2,000 THB. We refused this "deal." On top of that, despite our agreed-upon time, they started calling our room from 7 PM, pressuring us to vacate immediately, which was incredibly annoying. Beyond the poor service, the hygiene was also disappointing. There were so many flies at the breakfast buffet that they were even landing on the bread. It was very off-putting. Given the high expectations we had, this stay was a huge letdown. I will not be coming back.

Dear Mr. C., Thank you for taking the time to share your feedback. I am truly sorry to read that your final stay in Phuket ended with such frustration and disappointment, especially as you had chosen our resort based on positive recommendations from others. Please allow me to sincerely apologize for the way the late check-out request was communicated and handled. Regardless of the circumstances, the experience should not have felt exhausting, unpleasant, or as though you were being pressured. This is certainly not the impression we wish any guest or family to leave with. I would also like to provide some context regarding the late check-out request. Complimentary late check-out is extended as part of the ALL loyalty benefits for Gold status and above, and is also subject to hotel availability. For guests who are not eligible for this benefit, or when the resort is operating at high occupancy, we may offer a paid late check-out option depending on room movement and operational availability. During your stay, the resort was experiencing very high occupancy due to the long holiday period in Thailand. Your booked room type was Grand Deluxe; however, our team tried to support your request by offering the extended stay at a special Deluxe room rate instead of the higher Grand Deluxe rate. This was intended as the best possible option we could provide at the time, not as an attempt to charge unnecessarily. That being said, we fully acknowledge that this should have been explained to you with far more clarity, patience, and care. If the communication made you feel dismissed, pressured, or treated unfairly, then we failed in our service delivery, and I sincerely apologize. I am also sorry to read your comments regarding the breakfast experience, particularly the presence of flies around the buffet area. This is disappointing and has been shared with our Food & Beverage and Hygiene teams for immediate attention and follow-up. Your comments regarding Wi-Fi connection and ease of access have also been noted and shared with the relevant teams. At Pullman Phuket Arcadia Naithon Beach, we live by a service culture we call Sai Jai — service from the heart. From your feedback, it is clear that we did not demonstrate this consistently during your stay, particularly at such an important moment of departure for your family. Please accept my sincere apologies once again. While I understand your disappointment, I do hope this provides some clarity that our intention was never to take advantage of the situation, but rather to find the best available option during a very busy period. We will use your feedback to improve the way our team communicates late check-out options and handles guest requests with greater empathy and professionalism. Kind regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Customer review rating 4.5/5

Andrew S. R. Business - Confirmed reviews ALL

Highly professional, courteous staff that were also warm and relaxed in approach. Everything from check in to check out, including food, rooms, attention to detail provided for an enjoyable stay.

Dear Mr. R., Thank you very much for taking the time to share such a thoughtful review following your recent stay with us. It is truly wonderful to read your comments about our team being professional and courteous, while still warm and relaxed in their approach. This balance is exactly what we hope our guests feel when staying with us — polished service, but never distant; attentive care, but always natural and genuine. I am delighted to know that every part of your journey, from check-in to check-out, together with the food, room, and attention to detail, contributed to an enjoyable stay. Your kind words will mean a great deal to our team, as they reflect the heart of what we try to create each day here at Pullman Phuket Arcadia Naithon Beach. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to our beach house again soon. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Other web-users rate our hotel

  • 1,169 reviews 8.5/10 Location
  • 1,651 reviews 8.5/10 Room
  • 2,216 reviews 8.7/10 Service
  • 12 reviews 8.8/10 WiFi
  • 983 reviews 9.5/10 Breakfast
  • 809 reviews 8.3/10 Amenities
  • 669 reviews 9/10 Vibe
  • 615 reviews 8.2/10 Comfort

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