Novotel Bangkok Platinum Pratunam 4 stars

Customer review rating (ALL Rating) 4.4/5 426 reviews

Best price
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Novotel Bangkok Platinum Pratunam - Image 1
Novotel Bangkok Platinum Pratunam - Image 2
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Novotel Bangkok Platinum Pratunam - Image 4
220 Petchaburi Road, Ratchathewi, 10400 BANGKOK, Thailand

Description

Hotel extras

  • Connecting to Platinum Shopping Mall with 3 mins walk to Centralworld, Big C and BTS sky train

  • Rooftop bar and infinity pool with city views, serving Mediterranean dishes and cocktails

  • International Breakfast Buffet with Thai, Japanese, Indian, Mediterranean and Western options

  • 5 flexible newly renovated meeting spaces with high resolution 8-metre LED screen

  • Kid's corner available with nearby family attraction such as Siam Ocean World.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road, Ratchathewi
10400 BANGKOK
Thailand

GPS:13.749701, 100.54007

Telephone
Fax +66 2 160 7200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  426 reviews

TripAdvisor Rating  4.6/5  6,588 reviews

Novotel platinum..ideal stay in all aspects...

TripAdvisor rating 5.0/5

radhika s TripAdvisor review

Excellent

Customer review rating 5.0/5

Royce Couples - Confirmed reviews ALL

Dear Royce, Warmest greeting from Novotel Bangkok Platinum! We very much appreciate your kind choosing us as your preferred hotel in Bangkok and thank you for your review regarding to your recent stay at the Novotel Bangkok Platinum. It is always a pleasure to receive positive feedback, your satisfaction rating will be shared with our team for encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, thank you for your kind royalty in ALL-Accor Live Limitless loyalty program, we would recommend you the direct booking by the hotel channel or the website all.accor.com or ALL appreciation to have eligible booking for your member benefit and points collection. We believe that you will enjoy your stay with the various benefit offered. Again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous stay. Sincerely yours, Alin U. Guest Experience Manager

Good stay

Customer review rating 4.0/5

A H. Couples - Confirmed reviews ALL

Dear Annikki Lee H., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alin U. Guest Experience Manager

Trải nghiệm không đáng có...

TripAdvisor rating 1.0/5

Sightseer01859808317 TripAdvisor review

Dear Sightseer01859808317, Thank you for sharing your feedback with us. We sincerely apologize for the challenges and inconveniences you faced during your recent stay, and we deeply regret that your experience did not meet the expectations we strive to uphold, particularly as a Diamond member. Upon reviewing your concerns, we understand the frustration caused by several factors, including the issues with the welcome drinks, lack of bellman service, A/C problems in your suite, the pricing and delays with the laundry service, and complications related to the payment process. Please know that these matters have been thoroughly reviewed with the relevant departments, and we are addressing them with the utmost seriousness to ensure that similar situations do not arise in the future. Regarding the A/C issue in your suite, we understand the discomfort this caused and regret that it impacted your experience. Our team was quick to offer assistance, but we recognize that this situation should have been handled more efficiently. We also apologize for the confusion surrounding breakfast. We acknowledge the miscommunication between the front desk and F&B staff and regret that it caused unnecessary inconvenience. As a Diamond member, we should have ensured that your benefits were clearly communicated and honored. Furthermore, we deeply regret any perceived lack of professionalism in the handling of your payment issue. Our team is committed to providing courteous and respectful service, and we sincerely apologize if our response fell short of this standard. We are truly sorry for the overall experience you had and understand your decision to seek accommodations elsewhere. We value your feedback and are taking immediate steps to address the areas you have highlighted, as our goal is always to provide our guests with the highest level of service. We hope that you will give us another opportunity in the future to restore your trust and provide you with the quality experience you expect and deserve. Best regards, Pranravich L Director of Rooms

Very well located.

Customer review rating 5.0/5

Ali K. Families - Confirmed reviews ALL

Dear Ali K., Warmest greeting from Novotel Bangkok Platinum! We very much appreciate your kind choosing us as your preferred hotel in Bangkok and thank you for your review regarding to your recent stay at the Novotel Bangkok Platinum. It is always a pleasure to receive positive feedback, your satisfaction rating will be shared with our team for encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, thank you for your kind royalty in ALL-Accor Live Limitless loyalty program, we would recommend you the direct booking by the hotel channel or the website all.accor.com or ALL appreciation to have eligible booking for your member benefit and points collection. We believe that you will enjoy your stay with the various benefit offered. Again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous stay. Sincerely yours, Alin U. Guest Experience Manager

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Other web-users rate our hotel

  • 2,213 reviews 9.7/10 Location
  • 1,432 reviews 7.5/10 Room
  • 2,091 reviews 9.2/10 Service
  • 27 reviews 7.2/10 WiFi
  • 648 reviews 7.9/10 Cleanliness
  • 588 reviews 8.4/10 Breakfast
  • 429 reviews 8.8/10 Food
  • 344 reviews 8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.