Novotel Bangkok Platinum Pratunam 4 stars

Customer review rating (ALL Rating) 4.5/5 374 reviews

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Novotel Bangkok Platinum Pratunam - Image 1
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Novotel Bangkok Platinum Pratunam - Image 4
220 Petchaburi Road, Ratchathewi, 10400 BANGKOK, Thailand

Description

Hotel extras

  • Connecting to Platinum Shopping Mall with 3 mins walk to Centralworld, Big C and BTS sky train

  • Rooftop bar and infinity pool with city views, serving Mediterranean dishes and cocktails

  • International Breakfast Buffet with Thai, Japanese, Indian, Mediterranean and Western options

  • 5 flexible newly renovated meeting spaces with high resolution 8-metre LED screen

  • Kid's corner available with nearby family attraction such as Siam Ocean World.

Our accommodation(s)

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Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road, Ratchathewi
10400 BANGKOK
Thailand

GPS:13.749701, 100.54007

Telephone
Fax +66 2 160 7200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  374 reviews

TripAdvisor Rating  4.6/5  6,652 reviews

Customer review rating 4.5/5

Girish K. P. Couples - Confirmed reviews ALL

courteous and helpfull staff

Dear Valued Guest, We appreciate your kind words regarding our staff and prime location. Thank you for choosing to stay with us, and we hope to see you again on your next visit! With best regards, Siriporn Pa. Room Division Manager

Customer review rating 4.5/5

David F. L. Business - Confirmed reviews ALL

all went very well from check in to check out

Dear Mr.David F. L., Warmest greeting from Novotel Bangkok Platinum! We very much appreciate your kind choosing us as your preferred hotel in Bangkok and thank you for your review regarding to your recent stay at the Novotel Bangkok Platinum. It is always a pleasure to receive positive feedback, your satisfaction rating will be shared with our team for encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, thank you for your kind royalty in ALL-Accor Live Limitless loyalty program, we would recommend you the direct booking by the hotel channel or the website all.accor.com or ALL appreciation to have eligible booking for your member benefit and points collection. We believe that you will enjoy your stay with the various benefit offered. Again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous stay. Sincerely yours, Alin U. Guest Experience Manager

Customer review rating 2.5/5

James K. S. S. Couples - Confirmed reviews ALL

The overall stay was below acceptable standards, room soundproofing is almost non-existent by at level 25. The constant loud slamming noise from room doors when other guests open and close them is extremely disturbing, especially during rest hours. Noise travels very easily into the room, making it very annoying and disruptive to sleep.

Dear Valued Guest, Please accept our deepest apologies for the disruptive noise issues you experienced during your stay on Level 25. We are truly sorry that the loud door slamming and lack of soundproofing negatively impacted your rest. We understand how essential a peaceful environment is, and we regret that our recent room renovation did not fully address the noise transfer issues you highlighted. We are immediately escalating your detailed feedback to our Engineering team to investigate and adjust the door mechanisms and sound insulation in that area. We value your comfort and hope to have the chance to provide you with a truly restful stay in the future. With best regards, Siriporn Pa. Room Division Manager

Customer review rating 0.5/5

Stephen X. C. Families - Confirmed reviews ALL

The toilet is transparent and with our family staying together and our children are already 11 years, they are old enough to know and understand the awkwardness of bathing and the toilet are so transparent, have complained to hotel staff, your staff only came and stick blanket over the toilet window for the whole of 3 nights. we have paid so much like SGD1000 to receive such bad experience and your hotel staff told me the entire hotel toilet is same there is nothing the hotel can do !

Customer review rating 5.0/5

Liang H. L. Families - Confirmed reviews ALL

I recently stayed at Novotel Bangkok Platinum Pratunam, and it was an excellent experience from start to finish. The hotel exceeded my expectations in every aspect. Upon arrival, I was pleasantly surprised with a free room upgrade, which made my stay even more comfortable. The room was clean, spacious, and well-maintained, offering a great view of the city. Housekeeping was consistent and attentive, ensuring everything was always in perfect condition. The location is extremely strategic—right above the Platinum Fashion Mall and within walking distance to popular shopping areas like CentralWorld, Big C, Pratunam Market, and the BTS stations. It made getting around Bangkok incredibly convenient, especially for shopping and dining. Service was another highlight. The staff were friendly, professional, and always ready to help, whether it was assisting with transport, providing recommendations, or handling requests promptly. Their warm hospitality truly made the stay memorable. The hotel also provides all the essential facilities you’d expect from Novotel— Great breakfast buffet with a wide selection Efficient check-in and check-out process Comfortable lobby lounge and working areas The only downside is they are currently in renovation for certain floors, including their skybar and some floors may hear knocking during day time, including mine. But that doesn't impact my stay as we are not in the room during day time.

Dear Dr. Liang H. L., Warmest greeting from Novotel Bangkok Platinum! We very much appreciate your kind choosing us as your preferred hotel in Bangkok and thank you for your review regarding to your recent stay at the Novotel Bangkok Platinum. It is always a pleasure to receive positive feedback, your satisfaction rating will be shared with our team for encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, thank you for your kind royalty in ALL-Accor Live Limitless loyalty program, we would recommend you the direct booking by the hotel channel or the website all.accor.com or ALL appreciation to have eligible booking for your member benefit and points collection. We believe that you will enjoy your stay with the various benefit offered. Again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous stay. Sincerely yours, Alin U. Guest Experience Manager

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Other web-users rate our hotel

  • 2,195 reviews 9.7/10 Location
  • 1,420 reviews 7.7/10 Room
  • 2,729 reviews 9.3/10 Service
  • 23 reviews 8.3/10 WiFi
  • 627 reviews 8.1/10 Cleanliness
  • 600 reviews 8.7/10 Breakfast
  • 391 reviews 8.1/10 Vibe
  • 378 reviews 6.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.