Sofitel Casablanca Tour Blanche 5 stars

Customer review rating (ALL Rating) 4.3/5 541 reviews

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Sofitel Casablanca Tour Blanche - Image 1
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Rue Sidi Belyout, 20000 CASABLANCA, Morocco

Description

Hotel extras

  • Rooms and suites with view of the medina and Hassan II mosque, or the city

  • Well-being institute: Sofitel Spa with indoor pool and treatment cubicles

  • Prime location in the heart of downtown

  • 2 conference rooms with natural light

  • Opera Suite with private terrace

Our accommodation(s)

Hotel location

Sofitel Casablanca Tour Blanche

Rue Sidi Belyout
20000 CASABLANCA
Morocco

GPS:33.597748, -7.614201

Telephone
Fax +212 5225-42218

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  541 reviews

Customer review rating 0.5/5

Ahmadhadi A. Business - Confirmed reviews ALL

the room is too dirty, everything is old and over used, mold in several area

Customer review rating 0.5/5

Hassan S. Solo - Confirmed reviews ALL

was very bad choice

Customer review rating 3.5/5

Manfred S. Couples - Confirmed reviews ALL

Sinks did not drain, no toilet paper, not enough clothes hangers, towels service not do good.

Customer review rating 0.5/5

Suyue Y. Business - Confirmed reviews ALL

From April 27 to May 2, 2026, I stayed at Sofitel Casablanca Tour Blanche in Casablanca, Morocco. As a luxury brand under Accor, I expected a high standard of service, professionalism, and most importantly, security. Unfortunately, my experience fell far below those expectations. A Disappointing Experience from the Beginning The problems started at check-in. While processing my registration, the front desk staff appeared distracted, engaging in casual conversations with others rather than focusing on guests. This was not the level of professionalism I expected from a five-star hotel. The breakfast experience was also disappointing. Some food items appeared less than fresh, and parts of the serving equipment were poorly maintained. Even simple requests, such as ordering a fried egg, involved unusually long waiting times, suggesting shortcomings in operational management. While these issues were frustrating, they were not the most serious problem. Personal Belongings Went Missing from My Room On the evening of May 1, 2026, at approximately 9:00 PM, I returned to my room and discovered that one of my personal belongings was missing. The item was inside a very large shopping bag, more than 40 cm in size, with a highly visible "BRIDGE" logo printed on the outside. It was not something that could easily go unnoticed. I immediately reported the incident to the front desk that same evening. The staff member on duty recorded the complaint and assured me that an investigation would be conducted. However, by the time I checked out the following day, I had received no update, no findings, and no indication that any investigation had actually taken place. An Alarming Response at Check-Out When checking out on May 2, I raised the issue again. To my surprise, a front desk employee appeared to dismiss the matter without presenting any evidence of an investigation. Only after further discussion was I promised a follow-up call within one hour. That call never came. No update. No report. No explanation. No follow-up of any kind. Additional Concerns Regarding Guest Property During the same stay, my travel companion experienced a separate incident involving his iPod, which was later found underneath the bed despite not having been left there. While this alone does not prove wrongdoing, it raises additional questions about how guests' personal belongings were being handled inside the rooms. Nearly One Month of Silence On May 4, 2026, I submitted a formal complaint to Accor Customer Care requesting: A formal investigation into the incident; A written explanation of the findings; Appropriate compensation for the loss and distress caused; A review of the hotel's security procedures and staff conduct. According to the email records: May 7: Accor Customer Care forwarded my complaint to the hotel management. May 16: Accor followed up because no response had been received. May 31: Accor sent an "URGENT" escalation email after still receiving no response from the hotel. June 1: The hotel finally contacted me, requesting additional information. June 4: I provided detailed information regarding the timeline, location, and description of the missing item, along with photographic evidence that had already been submitted previously. Just one day later, the hotel replied with a brief statement saying that, after checking with relevant departments and security personnel, they were unable to locate the item. What Was Missing from the Investigation? At no point did the hotel explain: What investigative steps were actually taken; Whether CCTV footage was reviewed; Which employees were interviewed; Why the hotel failed to respond for nearly a month despite multiple escalations from Accor Customer Care; How guest property could disappear from a room without any meaningful explanation. The final outcome was simply: "We were unable to locate the item." The Issue Is Bigger Than the Missing Item I understand that not every lost item can be recovered. However, when a guest reports that personal belongings have disappeared from a room in a luxury hotel, the minimum expectation should be: A prompt response; A transparent investigation; Regular communication; Accountability. Unfortunately, that was not my experience. What I experienced instead was: Weeks of silence; Multiple escalations required before any response was received; No transparency regarding the investigation; No meaningful explanation; No accountability. Why I Am Sharing This Experience I am sharing this experience not to attack any individual, but to inform other travelers and to highlight what I believe is a serious failure in guest service and complaint handling. A luxury hotel's reputation is not tested when everything goes smoothly. It is tested when something goes wrong. In this case, I believe Sofitel Casablanca Tour Blanche failed to meet the standards of transparency, responsiveness, and guest care that travelers reasonably expect from an international five-star hotel. If the hotel decides to provide a detailed investigation report or additional clarification in the future, I will gladly update this post accordingly. All statements in this post are based on my personal experience and supported by email correspondence with both the hotel and Accor Customer Care. Relevant records and evidence have been retained.

Customer review rating 5.0/5

Ali F. Business - Confirmed reviews ALL

Friendly people, attentive and quick check on and out

Other web-users rate our hotel

  • 142 reviews 9.4/10 Location
  • 401 reviews 5.5/10 Room
  • 543 reviews 7.9/10 Service
  • 185 reviews 2.5/10 Cleanliness
  • 102 reviews 7.4/10 Breakfast
  • 101 reviews 4.6/10 Amenities
  • 23 reviews 4.2/10 Pool

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