Dear Mr. S., Thank you sincerely for taking the time to write such a wonderful and detailed review. Receiving 100 points is already a great compliment, but knowing that your first stay made such a strong impression that you decided to return for another four nights means even more to us. Mark will be especially happy to hear your kind words. His warm welcome, professionalism and willingness to assist clearly set the tone for your first stay, and we are delighted that he was able to make you and your family feel so well looked after. I will make sure that your appreciation is personally shared with him. It is equally wonderful to hear about your second stay and the excellent service you received from Micaela during the day and Hamza in the evening. Your recognition of their attentiveness and follow-up shows exactly what genuine hospitality should feel like. I am very proud to share such feedback with our entire team. We are also delighted that you enjoyed our breakfast, the cleanliness and comfort of the hotel, and were able to appreciate the excellent soundproofing despite our location so close to the airport. Your comments about the nearby park and the bus stop directly in front of the hotel are also a lovely reminder of how convenient our location can be for families. Most of all, thank you for saying that your stays were truly memorable and for recommending us so highly. Knowing that you would choose to stay with us again is the greatest compliment we could receive. We look forward to welcoming you and your family back to Novotel Munich Airport and hopefully creating many more memorable stays together. Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. C., Thank you for your wonderful review and for sharing such a lovely birthday memory with us! We are especially happy to hear that our team made you feel well looked after throughout your stay. Knowing that the lounge access and birthday drinks helped make your celebration a little more special is a real pleasure to hear. These personal moments are exactly what we hope our guests remember long after leaving the hotel. It is fantastic to see that you rated every aspect of your stay at 100 and gave us a 10/10 recommendation. We are also delighted that you found booking through ALL.com so easy and that, as an ALL – Silver member, you enjoyed your experience with us. Thank you for choosing to celebrate your birthday with us. We hope to have the pleasure of welcoming you and your family again – perhaps for another special occasion! Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. E., Thank you for your lovely review and for sharing so many details about your stay. We are delighted that you found your room very comfortable and enjoyed our bar area, especially the selection of drinks. It is also great to hear that our quick food options were useful after your arrival. Sometimes having something convenient available without needing a full restaurant meal is exactly what is needed after travelling. And of course, we are thrilled that our breakfast made such a strong impression! A wide choice and a great start to the day are something we are always happy to hear about. Your 10/10 recommendation and, most importantly, your comment that you will stay again are wonderful compliments. We will be very happy to welcome you back on your next visit to Munich Airport. Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. L., Thank you for your wonderful feedback and for highlighting the friendliness of our team. It is especially rewarding to hear that you felt well looked after throughout your entire stay. A special thank you for mentioning our colleagues in the bar and restaurant. I will be very happy to share your kind words with them – personal recognition like this means a great deal to the team. We are also delighted to see your 10/10 recommendation and the excellent scores for your room, cleanliness and overall experience. We hope to welcome you back on your next business trip to Munich and give you another reason to enjoy your stay with us. Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. C., Thank you for your thoughtful feedback. We are pleased to hear that you enjoyed our convenient location, comfortable rooms and, above all, the service provided by our team. Your 10/10 recommendation is a wonderful compliment. A special thank you for mentioning Hamza by name. It is always rewarding to hear when a particular team member has made a positive difference, and we will be happy to pass your kind words on to him. We also appreciate your comments regarding the workstation in the room and, in particular, the Wi-Fi. We understand that a reliable and fast connection is essential when travelling for business. Having to complete an additional registration process and then finding the standard connection too slow for professional work is certainly not ideal. We will take your feedback seriously as we look at how we can improve this experience for our business guests. Thank you again for helping us identify areas where we can do better. We hope to welcome you back to Novotel Munich Airport and provide an even more convenient stay next time. Kind regards Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. P., Thank you for your kind feedback. We are pleased to hear that you found your stay clean, comfortable and quiet, and that your requested early check-in worked as planned. I am sorry, however, that the payment process for the bus journey was unclear, especially while boarding with luggage through the middle doors. We understand how confusing this can be when the bus is crowded. Your feedback is very helpful, and we will look into how we can make the information regarding the bus fare and payment options clearer for our guests. Thank you as well for your 9/10 recommendation. We hope to welcome you and your partner back to Novotel Munich Airport on a future visit – with a smoother bus experience next time! Kind regards Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear George, Thank you very much for taking the time to share your detailed feedback about your stay at Novotel Munich Airport. We are pleased to hear that you experienced our team as welcoming, kind and efficient, and that you were fully satisfied with the cleanliness, check-in and check-out. Your positive feedback in these areas means a lot to us. At the same time, we sincerely apologize that the air conditioning did not provide sufficient cooling during your stay. We fully understand how uncomfortable this must have been, especially with a room temperature of 22°C at check-in. We also regret that opening the window, while intended as an immediate solution, resulted in additional noise from people, traffic and the airport. We understand that this was not an ideal alternative and did not provide the comfortable and quiet environment you expected. Your feedback regarding the air conditioning has been shared with our technical team for further review. We truly hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. P., Thank you very much for your fantastic review and for your perfect 100-point rating. We are delighted to hear that you had a comfortable stay and that you particularly enjoyed our food, convenient location, and friendly team. Your 10/10 recommendation means a great deal to us and is a wonderful recognition of our team’s efforts. We are also pleased that you were satisfied with your room, breakfast, cleanliness, service, and our commitment to sustainability. We hope to have the pleasure of welcoming you back to Novotel Munich Airport on your next visit. Kind regards Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Joseph, Thank you very much for your excellent feedback and for taking the time to share your experience with us. We are delighted to hear that you found your stay very easy and appreciated the service we provided. Your perfect ratings across all areas and your full recommendation mean a great deal to our entire team. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon at Novotel Munich Airport. Kind regards Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. B., Thank you very much for your wonderful feedback and for your perfect rating. We are delighted to hear that you enjoyed your first stay with Novotel and especially appreciated the cleanliness and quietness of your room, our convenient location close to the airport, and the comfort of your bed and pillow. It is particularly rewarding to know that your experience has made you want to choose Novotel again on your future travels in Europe. This is one of the nicest compliments we could receive. We look forward to welcoming you back to Novotel Munich Airport on your next visit. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. P., Thank you very much for taking the time to share your feedback about your stay at Novotel Munich Airport. We are delighted to see that you were very satisfied overall and that you found everything clean. Your perfect ratings across all areas, including our team, check-in, check-out, Wi-Fi, and value for money, mean a great deal to us. At the same time, we sincerely apologize for the missing washcloth and the empty Kleenex and conditioner dispensers. These are details that should be checked carefully by our housekeeping team before every arrival, and we regret that this was not the case during your stay. Your feedback has been shared with our housekeeping team so that greater attention can be given to checking and replenishing all room amenities. Thank you again for your valuable comments and for your perfect recommendation. We hope to have the pleasure of welcoming you and your partner back again soon. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. T., Thank you very much for your wonderful feedback and for your perfect rating. We are delighted to hear that you enjoyed our excellent breakfast with its wide variety of food and drinks, as well as our fresh, clean, and comfortable rooms. It is also great to know that the bus connection to the airport made your journey particularly convenient. We are pleased that you found the online booking process easy and that our team communicated well regarding your special request. Your perfect ratings across all areas are a wonderful compliment to our entire team. We hope to have the pleasure of welcoming you and your family back again whenever your travels bring you to Munich Airport. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. R., Thank you very much for sharing your feedback about your stay at Novotel Munich Airport. We are pleased to hear that you found our location convenient for the airport and that you enjoyed a relaxing night in our comfortable rooms. It is always wonderful to know that our hotel provided a pleasant stopover during your travels. We truly appreciate your good ratings across the different areas of your stay and your positive recommendation. We hope to have the pleasure of welcoming you back again on your next journey through Munich Airport. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. S., Thank you very much for taking the time to share your feedback about your stay at Novotel Munich Airport. We are pleased to hear that you enjoyed a comfortable stay and especially appreciated our convenient location, the easy bus connection from the airport, and the efficiency and friendliness of our team. It is wonderful to see that you gave us particularly high ratings for our team, check-out, and Wi-Fi, as well as for the overall value of your stay. We truly appreciate your recommendation and your positive feedback as a Silver ALL member. We hope to have the pleasure of welcoming you and your partner back again on a future visit to Munich. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. S., Thank you very much for your wonderful feedback and for your perfect rating. We are delighted to hear that you thoroughly enjoyed your stay and that our entire team, from the front desk to the restaurant, made you feel so welcome. It is especially pleasing to know that you appreciated the daily housekeeping, fresh towels, and the regular provision of water and coffee throughout your stay. Your kind comments about the cleanliness of your room, bathroom, and sleeping area are also a wonderful compliment to our housekeeping team. We will certainly share your kind words with our front desk and restaurant colleagues. Feedback like yours is a great motivation for the entire team. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. A., Thank you very much for your wonderful feedback and for sharing your experience with us. We are delighted to hear that you found our hotel convenient for your early morning flight and that the bus connection to the airport made your journey easier. It is also great to know that you appreciated the cleanliness of your room and found the booking process through the ALL App easy and convenient. Your perfect ratings for check-in, cleanliness, our team, and check-out, as well as your excellent recommendation, mean a great deal to us. We hope to have the pleasure of welcoming you back again whenever your travels bring you to Munich Airport. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Melanie, Thank you very much for your wonderful feedback and for sharing your experience at Novotel Munich Airport. We are delighted to hear that our hotel was a comfortable and convenient choice during your long layover. It is great to know that you appreciated the nearby bus connection, enjoyed our food, and found our noon check-out time particularly convenient for your later flight. Your perfect ratings across all categories mean a great deal to us, and we are especially pleased that our team made such a positive impression on you. Thank you also for your kind note regarding the bus connection. We appreciate your understanding that schedules can occasionally vary. We hope to have the pleasure of welcoming you and your family back again on a future journey through Munich Airport. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. H., Thank you very much for taking the time to share your feedback regarding your stay at Novotel Munich Airport. First and foremost, please accept our sincere apologies for the disappointment and frustration you experienced during your arrival. I can fully understand how frustrating it must have been to be told that your rooms were not yet ready, only to see other guests checking in while you were waiting nearby after informing our team that you would be at the bar. We would like to explain that you had booked our Privilege room category, which is our highest room category, and unfortunately, the rooms allocated for your stay were not yet ready for check-in at that time. However, we fully understand that this does not change the fact that the situation was confusing and disappointing, especially as we knew exactly where you were waiting. Our team should have communicated with you more proactively and informed you as soon as your rooms became available. We are very sorry that this experience negatively affected your impression of our front desk and team. Your feedback will be shared with the relevant colleagues, as clear communication and attentive follow-up are essential, particularly when guests are waiting for their rooms. At the same time, we are pleased to see that you were satisfied with your accommodation, cleanliness, Wi-Fi and check-out experience. We also appreciate your honest feedback regarding the parking fees and the overall value for money. We truly regret that your arrival did not reflect the level of service we want to provide, and we sincerely hope to have another opportunity to welcome you and provide you with a much smoother and more enjoyable experience from the very beginning. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Barzilay, Thank you very much for sharing your feedback about your stay at Novotel Munich Airport. We are pleased to hear that you enjoyed your stay and particularly appreciated the cleanliness and design of your room as well as our generous breakfast selection. It is wonderful to know that you also found the pricing reasonable. At the same time, we appreciate your ratings regarding the check-in experience and our team. We are sorry that these aspects did not fully meet your expectations. Your feedback is important to us and helps us identify where we can further improve our service. We truly appreciate your positive overall rating and hope to have the pleasure of welcoming you and your family back again in the future. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport