SO/ Vienna

Customer review rating (ALL Rating) 4.6/5 3,084 reviews

SO/ Vienna - Image 1
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Description

Hotel extras

  • All hotel rooms and suites offer an impressive view over the rooftops of Vienna.

  • Ideal location in the heart of the city

  • Spa with sauna, steam bath, whirlpool, relaxation area and gym (complimentary access)

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

Our accommodation(s)

Book this hotel
Room 1

Superior rooms on floors 10–17 offer a more generous Classic experience, with stunning views over Vienna’s skyline and the iconic Ferris wheel. Their elegant, understated design keeps the focus on the panorama — more light, more sky.

  • Views:

    Panorama view

Max. number of persons
2
Area
From 29 / 312 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 29 / 312 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Panorama view

The deluxe rooms on central floors 6-9 have views of the Vienna skyline and St. Stephen's Cathedral that immerse in the city's vibrancy. Soft shades of gray and clear lines create a subtle atmosphere that lets the beauty of Vienna speak for itself.

  • Views:

    City View or Historic side view

Max. number of persons
3
Area
From 37 / 398 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

The corner room offers a breathtaking view of the Vienna skyline, including the famous Ferris wheel. Jean Nouvel's geometry allows light to shape the room. An open, bright environment for those who want to see more.

  • Views:

    Panorama view

Max. number of persons
4
Area
From 43 / 462 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

From floors 10 to 17, the Executive Room offers sweeping views of St. Stephen’s Cathedral and Vienna’s rooftops. Jean Nouvel’s minimalist play of light and reflection creates complete calm inside, while the city outside feels vividly present.

  • Views:

    Historic side view or Panorama view

Max. number of persons
3
Area
From 37 / 398 sq ft

Bedding

King size bed(s) x1

Service And Equipment

Working Area

  • Business Desk

Suite

Black Deluxe Suite with Danube Canal view king size bed

Dark, reflective and bold, the Black Deluxe suite transforms Jean Nouvel's play with light and contrast into pure emotion. Overlooking the Danube Canal, this suite is like your own private art installation - intimate, atmospheric and unmistakably SO/.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 57 / 613 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Executive Suite St Stephens Cathedral View King Bed

High above the city, this Executive Suite opens onto sweeping views of St. Stephen's Cathedral, framed by clear, iconic architecture. Light, lines and reflections create a calm, bright retreat where Vienna feels endless.

  • Views:

    Panorama view

Max. number of persons
4
Area
From 75 / 807 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Presidential Suite 270 degree panoramic skyline view king size bed

The top floor presidential suite offers a 270° panoramic view of Vienna - a cinematic skyline framed by Jean Nouvel's architecture. With a custom-made, three meter wide bed, it's more than just a suite, it's a masterpiece above the rooftops of Vienna.

  • Views:

    Panorama view

Max. number of persons
4
Area
From 180 / 1937 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

SO/ Vienna

Praterstrasse 1
1020 VIENNA
Austria

GPS:48.212654, 16.379287

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 182 rooms
  • 4 rooms for people with reduced mobility
  • 41 connecting rooms
  • 182 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line
  • High Speed internet Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Limousine

  • Limousine Additional charge

Pets

Pets allowed Additional charge

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

8 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Well-being

SO/ FIT

  • On site
  • Hammam
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Massage
  • On site
  • Indoor parking
  • Private
  • 57 parking spaces
  • Max Limited Height: 2.15 m / 7.05 ft
  • Parking pricing: 40.00 40 EUR Per day

  • Parking for a month
  • Parking for a week

Security

  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Accessible parking

DAS LOFT restaurant

Das LOFT Skyline dining on the 18th floor of SO/Vienna with panoramic views over Vienna. Creative cuisine, signature cocktails, and a premium experience for brunch, dinner, or drinks overlooking the city.

Cooking style
International
Capacity
90
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Das LOFT Skyline dining on the 18th floor of SO/Vienna with panoramic views over Vienna. Creative cuisine, signature cocktails, and a premium experience for brunch, dinner, or drinks overlooking the city.

BAR/terre

THERE ARE MOMENTS.. Vibrant. Relaxed. Happy. Moments you want to enjoy. For these, there is a place BAR/terre on the ground floor of the SO/ Vienna. But once you're here, you will be reluctant to go home.

Bar Type
BAR
Capacity
60
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

THERE ARE MOMENTS.. Vibrant. Relaxed. Happy. Moments you want to enjoy. For these, there is a place BAR/terre on the ground floor of the SO/ Vienna. But once you're here, you will be reluctant to go home.

Breakfast à la carte or buffet-style: Illy coffee or Dammann tea, fresh juices, smoothies, pastries with raw milk butter, regional hams and cheeses, yogurt bowls, egg dishes, sweet treats, and an assortment of spreads.

The quiet, AC hotel fitness centre offers an invigorating training session with high-quality strength and endurance equipment any time of the day. SO FIT - an area that leaves no desire unfulfilled.

Enjoy tailor-made treatments such as massages or facials in the SO/Spa and experience exclusive Saint Charles products.

Newlyweds love our white or black suites - with champagne, rose petals, a romantic surprise... or get married in this Viennese hotel with a horse-drawn carriage & a fantastic banquet at Le Corbusier.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,084 reviews

Customer review rating 4.0/5

Elham D. Families - Confirmed reviews ALL

Customer review rating 2.0/5

Ian D. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Nikolina L. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Marek T. Solo - Confirmed reviews ALL

Customer review rating 4.0/5

Paul B. Couples - Confirmed reviews ALL

Customer review rating 2.0/5

Ian D. Business - Confirmed reviews ALL

Send statement . bill immediately.

Customer review rating 2.0/5

Nikolina L. Business - Confirmed reviews ALL

Didn’t feel that welcomed. I needed an adapter to use my hairdryer. I had to come down to the lobby with white hair for them to give me the adapter. In addition they put a €50 hold for it and I’m pretty sure it only cost a euro.

Customer review rating 5.0/5

Marek T. Solo - Confirmed reviews ALL

You get what you pay for....I mean this has been so far best room I had in this hotel and will remain my prime choice for future. Generous space, great lay out and best ever view. Services on top level.

Customer review rating 4.0/5

Paul B. Couples - Confirmed reviews ALL

Awesome views, but room was very dark and dysfunctional. Monochromatic medium gray with inadequate lighting. No nightstands but a hard to reach shelf behind and above the bed. No where to hang towels near the shower (hooks were provided outside the bathroom). Needed a flashlight to read and change thermostat. Very firm beds - a positive for some, a negative for others.

Customer review rating 5.0/5

Vim M. Couples - Confirmed reviews ALL

Exceptional staff particularly Boris at reception who helped coordinate concert tickets & dinner reservations. He is a compliment to his profession. Wonderful breakfast from rooftop restaurant clean & tidy service

Dear Mr. M., Thank you very much for your fantastic feedback and for giving SO/ Vienna a perfect score of 100/100. We are especially delighted to hear your kind words about our team and, in particular, Boris. We will be very happy to share your appreciation with him. It is wonderful to know that he could assist with your concert tickets and dinner reservations and help make your stay even more enjoyable. We are also pleased that you enjoyed our breakfast at Das LOFT, as well as the cleanliness and attentive service. We hope to have the pleasure of welcoming you back to SO/ Vienna for another exceptional stay. Kind regards SO/ Vienna Management

Customer review rating 5.0/5

Rickey V. Solo - Confirmed reviews ALL

My first trip to Vienna and I’m very happy I stayed at SO/Vienna. The location is excellent. and I had the best sleep after a night out in the city. The beds are so comfortable!

Dear Mr. V., Thank you very much for your fantastic feedback and for giving SO/ Vienna a perfect score. We are especially happy to hear that you enjoyed our excellent location and, most importantly, had such a comfortable and restful night. Knowing that our beds helped you get the “best sleep” after exploring Vienna is wonderful to hear! It was a pleasure to welcome you on your first trip to Vienna, and we hope to have the opportunity to welcome you back for another great stay. Kind regards SO/ Vienna Management

Customer review rating 4.5/5

Heather S. Couples - Confirmed reviews ALL

Everything was great except for the bed. It was not comfortable.

Dear Ms S., Thank you very much for your feedback and for rating your stay so highly. We are delighted to hear that you enjoyed your experience with us, particularly our breakfast, cleanliness and team. We are sorry, however, that the bed did not provide the comfort you expected. We appreciate you bringing this to our attention and will share your feedback with the relevant team. We hope to have the pleasure of welcoming you back to SO/ Vienna for another enjoyable stay. Best regards, SO/ Vienna Management

Customer review rating 4.0/5

Elizabeth M. Business - Confirmed reviews ALL

Experience was good not great. After being told our room would be ready in 30 minutes - it was not ready for 2+ hours. (We did receive a drink voucher) The rooftop bar was closed and the lobby bar was kind of lame.

Dear Ms M., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location and found your room comfortable. We sincerely apologize for the delay in having your room ready. We understand how frustrating it must have been to wait considerably longer than the 30 minutes initially indicated. While we are glad that our team was able to offer you a drink voucher as a gesture of goodwill, we regret that this did not make up for the inconvenience caused. We also understand your disappointment regarding the temporary closure of Das LOFT and that the lobby bar did not meet your expectations. We appreciate your honest feedback and will take it into consideration as we continue to improve our guest experience. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable stay. Best regards, SO/ Vienna Management

Customer review rating 5.0/5

Marco M. Families - Confirmed reviews ALL

Experience was amazing, thanks a lot

Dear Marco, Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you had such an amazing stay and that everything met your expectations. We truly appreciate your kind words and your 10/10 recommendation. We hope to have the pleasure of welcoming you and your family back to SO/ Vienna soon! Warm regards, SO/ Vienna Management

Customer review rating 5.0/5

Satomi T. Solo - Confirmed reviews ALL

Last time I stayed here was for my honeymoon, and this time, I chose to stay here again while on a business trip to Europe. Above all, the design and planning by Jean Nouvel are beautiful, and the amenities are excellent. The sunrise from the Ferris wheel view room is exceptional. The men who assist guests at the door are always kind and treat me with great care, even though I'm Asian and look young, which I really appreciate.

Dear Ms T., Thank you very much for your wonderful feedback and for choosing to stay with us again after your honeymoon. We are especially delighted that you returned to SO/ Vienna during your business trip and once again enjoyed our distinctive design by Jean Nouvel, our amenities and the beautiful view from your room. It is wonderful to hear that you enjoyed the sunrise over the Ferris wheel and that our Bellboy Team made you feel so welcome and well taken care of. We will be happy to share your kind words with our colleagues. Thank you for your continued trust and your 10/10 recommendation. We look forward to welcoming you back to SO/ Vienna on your next visit to Vienna. Best regards, SO/ Vienna Management

Customer review rating 4.0/5

Pamela O. Couples - Confirmed reviews ALL

We booked this hotel for the Das loft only to find out a week before arrival it was closed for upgrade. This wasn’t clear on the website (wasn’t there at booking) and was only notified 1 week prior to arrival. Hotel is lovely the rooms were very comfortable and clean. The air conditioning wasn’t really up to the job though. Despite turning down to lowest temp it was barely on. We had to keep the shutters closed to get the room to a bearable temperature, which was a shame to miss the view.

Dear Ms O., Thank you for taking the time to share your feedback and for your good rating. We are pleased to hear that you enjoyed our convenient location, comfortable rooms and high standards of cleanliness, as well as the service provided by our team. We are sorry to hear that the temporary closure of Das LOFT affected your experience, particularly as this was an important reason for choosing SO/ Vienna. We understand your frustration regarding the timing of the information and will take your feedback into consideration to ensure such information is communicated as clearly and as early as possible. We also regret that the air conditioning did not provide sufficient cooling during your stay. We appreciate you bringing this to our attention and will share your feedback with the relevant team. Thank you again for your honest feedback and recommendation. We hope to have the pleasure of welcoming you and your partner back to SO/ Vienna and providing you with a more enjoyable experience next time. Best regards, SO/ Vienna Management

Customer review rating 5.0/5

Sudipta B. Families - Confirmed reviews ALL

I was on a short trip to Vienna and stayed at SO. They have some of the most wonderful person, taking care of the guest right from the front of us to the restaurant to housekeeping. Very conveniently located and close to the major attractions. Recommend to anyone who is there for leisure or business.

Dear Ms B., Thank you very much for your wonderful feedback and for your perfect rating. We are delighted to hear that you enjoyed your stay at SO/ Vienna and appreciated our convenient location and the warm, attentive service provided by our team. It is especially wonderful to know that Mohammed and Laura from our restaurant contributed to such a positive experience. We will be sure to share your kind words with them and the rest of our team. Thank you for your great recommendation. We hope to have the pleasure of welcoming you and your family back to SO/ Vienna in the future. Best regards, SO/ Vienna Management

Customer review rating 5.0/5

Murtadha A. Solo - Confirmed reviews ALL

My stay at SO/ Vienna was absolutely unforgettable—stunning design, breathtaking views, and a location that put the city's magic at my feet. But what made it truly special was your incredible team. Every staff member we encountered was warm, attentive, and went above and beyond with genuine kindness. Thank you for making My short stay feel so luxurious and personal. I can't wait to come back!

Dear Mr A., Thank you very much for your wonderful feedback and for your perfect rating. We are delighted to hear that you enjoyed your stay at SO/ Vienna and appreciated our distinctive design, breathtaking views and convenient location. It is especially wonderful to know that our team made such a positive impression and that you experienced our service as warm, attentive and genuinely personal. Your kind words mean a great deal to us and will be shared with our colleagues. Thank you for your 10/10 recommendation. We very much look forward to welcoming you back to SO/ Vienna in the future. Best regards, SO/ Vienna Management

Customer review rating 5.0/5

Daniel G. Couples - Confirmed reviews ALL

As usual in the SO Vienna, very friendly and courteous staff. Elite Member Status appreciation was good: we got a nice upgrade to an executive suite with view to Stephansdom.

Dear Mr G., Thank you very much for your wonderful feedback and for your perfect rating. We are delighted to hear that SO/ Vienna continues to be a solid choice for your stays in Vienna and that you once again experienced our team as friendly and courteous. It is especially wonderful to know that you appreciated the recognition of your ALL Platinum status and enjoyed the upgrade to our Executive Suite with its beautiful view of St. Stephen’s Cathedral. Thank you for your continued loyalty and 10/10 recommendation. We look forward to welcoming you and your partner back to SO/ Vienna on your next visit to Vienna. Best regards, SO/ Vienna Management

Customer review rating 5.0/5

Kangjie W. Couples - Confirmed reviews ALL

Great location, good service.

Dear Mr. W., Thank you very much for your wonderful 100/100 rating! We are delighted to hear that you enjoyed our convenient location and the service provided by our team. It was a pleasure welcoming you to SO/ Vienna, and we hope to have the opportunity to welcome you back again soon. Warm regards, SO/ Vienna Management

Customer review rating 4.5/5

Stephen W. Couples - Confirmed reviews ALL

We we able to check in early and were also given a double upgrade on the room, with requested high floor. Polite and friendly staff.

Dear Mr. W., Thank you very much for your wonderful feedback and your 90/100 rating. We are delighted to hear that you enjoyed the early check-in, your room upgrade and our friendly service. It was a pleasure welcoming you to SO/ Vienna, and we hope to see you again on your next visit to Vienna. Warm regards, SO/ Vienna Management

Customer review rating 5.0/5

Mary G. B. Couples - Confirmed reviews ALL

Staff very friendly helpful would recommend So Hotel lovely room great view

Dear Ms G. B., Thank you very much for your wonderful feedback and for your perfect rating. We are delighted to hear that you enjoyed our beautiful hotel, convenient location and the lovely view from your room. It is especially wonderful to know that everyone you met during your stay was friendly and helpful. Your kind words and 10/10 recommendation mean a lot to us, and we hope to have the pleasure of welcoming you and your partner back to SO/ Vienna in the future. Best regards, SO/ Vienna Management

Customer review rating 1.5/5

Gabor G. Friends - Confirmed reviews ALL

I’ve had many visits over the years and this one was the worst by far

Dear Mr. G., Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that this stay fell so far short of the experience you have come to expect from SO/ Vienna, especially as you have stayed with us many times over the years. We sincerely apologize for the condition and cleanliness of your room, as well as the issues you experienced with the shower and amenities. Your comments regarding breakfast and the level of service throughout your stay are equally concerning, and we will address these points with the respective teams. We also understand your disappointment regarding the temporary closure of Das LOFT. The renovation was intended to bring a fresh new chapter to the space, and Das LOFT will reopen on September 3. We are very much looking forward to welcoming our guests back and presenting the new concept. Most importantly, we are sorry that the warmth and attentive service you should expect from our team were missing during your stay. We truly value your long-standing connection with SO/ Vienna and hope that you will give us another opportunity to show you the improvements and the experience we strive to deliver. Warm regards, SO/ Vienna Management

Customer review rating 5.0/5

Walter P. Families - Confirmed reviews ALL

Dear Mr. Klaus, My family and I had a truly wonderful stay at SO/ Vienna. From the warm welcome upon arrival to the moment of our departure, everything was above our expectations. We sincerely appreciated the attention, professionalism, and kindness of the entire team, both at the reception and during breakfast, which made us feel genuinely comfortable and well cared for. Please extend our gratitude to Ms. Anousha Jahangard and the Front Office team for their exceptional service. As the Das LOFT restaurant was undergoing renovation, we were unfortunately unable to dine there on my birthday. However, your team kindly recommended alternative restaurants, and we truly appreciated the thoughtful gesture — perhaps a subtle way of ensuring we return with even more pleasure once it reopens. Thank you once again. We look forward to returning to SO/ Vienna in the future. Yours sincerely, Walter P.

Dear Mr. P., Thank you very much for your wonderful review and for sharing such kind words about your stay at SO/ Vienna. We are delighted to hear that you and your family felt so well looked after by our team and that you enjoyed the warm and attentive service throughout your stay. We will of course share your special compliments with Ms. Anousha Jahangard and our Front Office team. We are sorry that Das LOFT was closed for renovation during your stay, especially on such a special occasion as your birthday. We are happy, however, that our team could recommend some alternatives, and we hope to welcome you back soon so you can experience the newly renovated Das LOFT after its reopening on September 3. Thank you once again for choosing SO/ Vienna. We very much look forward to welcoming you and your family back. Warm regards, SO/ Vienna Management

Other web-users rate our hotel

  • 1,424 reviews 9.7/10 Location
  • 2,438 reviews 8.3/10 Room
  • 2,234 reviews 8.6/10 Service
  • 16 reviews 6.3/10 WiFi
  • 961 reviews 8.3/10 Breakfast
  • 775 reviews 8.9/10 Vibe
  • 574 reviews 7.7/10 Cleanliness
  • 353 reviews 5.3/10 Value

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