ibis Budapest Heroes Square 3 stars

Customer review rating (ALL Rating) 4.2/5 381 reviews

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Dozsa Gyorgy ut 106, NTAK: SZ19000372, szálloda, 1068 BUDAPEST, Hungary

Description

Hotel extras

  • Total 139 guestrooms, including 24 sweet rooms

  • Bar open 24 hours.

  • Next to the Heroes Square, and few minutes from the city center

  • Accommodate your car, motorcycle or bike in front of the main entrance or in the garage.

  • Nestle yourself for big city events like: Sziget, Hungaroring, Marathons, Papp L. Sportarena.

Our accommodation(s)

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Hotel location

ibis Budapest Heroes Square

Dozsa Gyorgy ut 106, NTAK: SZ19000372, szálloda
1068 BUDAPEST
Hungary

GPS:47.515974, 19.075011

Telephone
Fax +36 1 269 5329

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  381 reviews

TripAdvisor Rating  3.8/5  1,080 reviews

Customer review rating 5.0/5

Eva L. Friends - Confirmed reviews ALL

Sehr sauberes Hotel, Frühstück reichliche Auswahl. Zimmer geräumig mit einem Minuspunkt, Dusche: zumindest im Zimmer 308. Wasser läuft bis ins Vorzimmer.

Dear Eva L., Thank you for your positive feedback regarding our location, cleanliness, and breakfast selection. We sincerely appreciate your observation about the shower in room 308 and will take it into consideration for future improvements. Best regards, Csaba Dombai Front Office Manager ibis Budapest Heroes Square

Customer review rating 5.0/5

Sultan S. M. A. Solo - Confirmed reviews ALL

I had a wonderful stay at IBIS Hotel! The staff were friendly, professional, and always ready to help. The room was clean, comfortable, and well-equipped with everything I needed. The location was convenient and made getting around very easy. I also appreciated the breakfast – fresh, tasty, and a great start to the day. Overall, a great experience and I would definitely stay here again. Highly recommended!

Dear Sultan S. M. A., Thank you for your kind words regarding your recent stay at ibis Budapest Heroes Square. We are delighted to hear that you found our staff to be friendly and professional, and that your room met your expectations for comfort and cleanliness. It is wonderful to know that our convenient location and breakfast offerings contributed positively to your experience. We truly appreciate your recommendation and look forward to welcoming you back in the future. Best regards, Csaba Dombai Front Office Manager ibis Budapest Heroes Square

Customer review rating 4.5/5

Garry K. S. Couples - Confirmed reviews ALL

Stayed before and as that was a good experience I decided to stay again

Dear Garry K. S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location and your previous experience encouraged you to return. We look forward to welcoming you again soon. Best regards, Csaba Dombai Front Office Manager ibis Budapest Heroes Square

Customer review rating 5.0/5

Georgiana F. P. Families - Confirmed reviews ALL

The service was very good. The location was excellent. It was a nice surprise that it had a parking lot. The downside was the sleeping cot for children, but we made it work.

Dear Georgiana F. P., Thank you for your kind words regarding our service and location. We appreciate your feedback about the sleeping arrangements and will take it into consideration for future improvements. Best regards, Csaba Dombai Front Office Manager ibis Budapest Heroes Square

Customer review rating 0.5/5

Oleksii M. Solo - Confirmed reviews ALL

I`m writing to express my dissatisfaction with my recent stay at ibis Budapest Heroes Square. I had previously stayed at this hotel in 2016 and found it modern and comfortable, which is why I chose to return during my recent trip to Budapest. Unfortunately, my experience this time was extremely disappointing. The first room I was assigned was outdated and noisy, making it impossible to sleep on the first night. After raising my concerns, I was moved to a renovated room. However, every morning at 6:15 AM, loud renovation work began, preventing me from getting any rest. In total, I was unable to sleep for three nights. To make matters worse, I was also briefly stuck in the elevator, which added to the overall distress of the stay. Due to these unacceptable conditions, I had no choice but to move to another hotel to salvage the remainder of my trip. I am therefore requesting a full refund for the nights I stayed at your hotel during this period. Please let me know the steps required to process this refund.

Dear Oleksii M., Thank you for sharing your feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations, as our goal is to ensure that all our guests enjoy a comfortable and pleasant stay. We completely understand your frustration with the initial room and the noise you encountered. As mentioned, we promptly moved you to a renovated room, which is of a higher category than the room you originally booked, offering additional comfort and amenities. The renovation work you experienced involved assembling furniture, not noisy construction or drilling. We acknowledge there was some noise early in the morning, and we sincerely apologize for any disturbance caused. The renovation was nearly complete by the time of your stay, and the workers were primarily focused on furniture assembly. We did make efforts to ensure no work started before 10 AM, but we regret if this did not fully prevent noise during your stay. Regarding the elevator issue, we deeply regret the inconvenience this caused. Please rest assured that guest safety and comfort are our top priorities, and we are taking steps to avoid such occurrences in the future. We would also like to inform you that the renovation work was completed on June 6th, 2023, Friday. Future guests can now enjoy the fully renovated spaces, and we hope this will prevent any similar disruptions. Lastly, as a gesture of goodwill, we refunded the final night of your stay, even though, according to our policy, this was not required. Our aim was to make amends for the inconvenience you experienced. Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future, under more favorable circumstances. Best regards, Csaba Dombai Front Office Manager Ibis Budapest Heroes Square

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Other web-users rate our hotel

  • 510 reviews 9.3/10 Location
  • 529 reviews 6.3/10 Room
  • 403 reviews 8.2/10 Service
  • 21 reviews 9.6/10 WiFi
  • 298 reviews 7.5/10 Breakfast
  • 210 reviews 6.8/10 Cleanliness
  • 76 reviews 7.3/10 Vibe
  • 18 reviews 9.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.