Novotel London Paddington 4 stars

Customer review rating (ALL Rating) 4.2/5 2,098 reviews

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3 Kingdom Street, Sheldon Square, Paddington, W2 6BD LONDON, United Kingdom

Description

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express and link to Elizabeth line

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

Our accommodation(s)

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Hotel location

Novotel London Paddington

3 Kingdom Street, Sheldon Square, Paddington
W2 6BD LONDON
United Kingdom

GPS:51.519046540144, -0.1825473208714

Telephone
Fax +44 20 7266 6010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

No.3 Restaurant

Welcome to No.3 Restaurant & Bar at Novotel London Paddington. Indulge in our stylish, vibrant bar and restaurant serving international cuisine with a colourful variety of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,098 reviews

Customer review rating 2.0/5

Felicity W. Business - Confirmed reviews ALL

Stayed for one night - Hotel is great location but the Air Conditioning was useless - the room was very hot and stuffy making sleep difficult. The shower leaked so badly it created a puddle and slip hazard in the bathroom. I understand the hotel is undergoing renovation - I guess they hadn't gotten to that room yet.

Dear Felicity, Thank you for sharing your experience. We sincerely apologize for the discomfort caused by the air conditioning and the shower during your stay. Please rest assured that refurbishment works are underway throughout the hotel to upgrade our rooms and facilities, and feedback like yours helps us prioritize improvements. We hope to welcome you back in the future to experience the enhanced comfort of our refurbished rooms. Warm regards, Ihjas Abdulla Guest Experience Manager

Customer review rating 3.5/5

Andreas M. H. Families - Confirmed reviews ALL

Great and affordable hotel with kind staff. The only downside was that the pool closed at 20 and that it had technical issues and was serviced during our stay so we couldn't use it.

Dear Andreas, Thank you for sharing your experience. We’re delighted to hear that you found our hotel great and affordable, and that our team provided kind service. We apologize for the inconvenience caused by the pool being unavailable during your stay due to maintenance and technical issues. Your feedback is valuable, and we hope to welcome you back for an even better experience in the future. Warm regards, Ihjas Abdulla Guest Experience Manager

Customer review rating 4.0/5

Walter J. Families - Confirmed reviews ALL

There was an extremely welcoming greeting on arrival and the stay was comfortable and the hotel was spotlessly clean. The communal areas including the No 3 Restaurant and bar area had a great atmosphere. The food was excellent. The gym was well organised and I used daily, very quiet in the morning so plenty of options. The pool was undergoing safety repairs but presented as an excellent space. There is renovation works ongoing which I believe will be a super asset to this already great hotel and would very easily bring my review to extremely satisfied with this upgrade (upgrade to coffee facilities in room a must- this is personal to me as love a great coffee). However, I would definitely recommend all aspect of this hotel and I would definitely return. With thanks to all for an enjoyable stay.

Dear Walter, Thank you for taking the time to share such a thoughtful review following your stay at Novotel London Paddington. We are delighted to hear that you enjoyed a comfortable stay, our friendly and professional team, and the cleanliness and atmosphere of our communal areas, including the No 3 Restaurant and bar. It’s wonderful to know you also made use of the gym and found it well organised and quiet. We appreciate your understanding regarding the pool undergoing safety repairs and are pleased you still found it an excellent space. Your observations regarding the renovation works are also noted — we are confident the ongoing refurbishment, including upgraded rooms and facilities, will further enhance the guest experience. Your suggestion regarding in-room coffee facilities is also well received. Thank you for recommending our hotel and for your kind words to the team. We very much look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Ihjas Abdulla Guest Experience Manager Novotel London Paddington

Customer review rating 4.0/5

Stephanie M. Families - Confirmed reviews ALL

The location was great as well as the staff and the breakfast. Nice having a swimming pool although shut without warning on the second day which was a shame. The rooms were run down and need refreshing. They were too hot despite the cooling - the team did provide a fan on the second night which helped a bit. Run down rooms probably reflect the price point for a hotel with a pool but it's worth noting.

Dear Stephanie, Thank you for sharing your feedback regarding your stay at Novotel London Paddington. We are pleased to hear that you enjoyed our great location, breakfast, friendly staff, and facilities, including the pool. Please accept our apologies for the inconvenience caused by the unexpected pool closure on the second day. Guest safety is our top priority, and this closure was due to unforeseen circumstances, but we regret the disappointment it caused. We also appreciate your comments regarding the condition and temperature of the room. Please be assured that a comprehensive refurbishment programme is already underway, and rooms are being upgraded in phases to improve comfort, modernize furnishings, and enhance the overall guest experience. Thank you again for your valuable feedback. We hope you will give us another opportunity to provide a stay that fully meets your expectations once the renovations are complete. Warm regards, Ihjas Abdulla Guest Experience Manager Novotel London Paddington

Customer review rating 4.5/5

Daniel P. Families - Confirmed reviews ALL

The room was good, the bed very comfortable and the staff very friendly and helpful. The food in the restaurant was good and also the breakfast with plenty of choice. The only complaint we would have was we found the room very warm even with the window open so could be difficult to sleep

Dear Daniel, Thank you for taking the time to share your feedback following your stay at Novotel London Paddington. We are delighted to hear that you found your room comfortable, enjoyed the food in our restaurant and breakfast selection, and experienced friendly and helpful service from our team. We are sorry to learn that you found the room temperature too warm, which affected your comfort while sleeping. Please accept our apologies for this inconvenience. Your feedback has been shared with our maintenance team for review. As part of our ongoing refurbishment programme, improvements to our rooms and systems are already underway in phases, and we are confident these enhancements will further improve overall comfort for our guests. We truly appreciate your comments and look forward to welcoming you back in the future. Warm regards, Ihjas Abdulla Guest Experience Manager Novotel London Paddington

Other web-users rate our hotel

  • 1,451 reviews 9.6/10 Location
  • 1,747 reviews 5.7/10 Room
  • 1,654 reviews 8.7/10 Service
  • 20 reviews 5.2/10 WiFi
  • 800 reviews 8.5/10 Breakfast
  • 648 reviews 6.3/10 Cleanliness
  • 309 reviews 5.3/10 Value
  • 277 reviews 5.8/10 Pool

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