Dear Guest, Thank you for your kind review and for rating your stay so highly. We are delighted to hear that you enjoyed our convenient location, just a short walk from Paddington Station. It is also wonderful to know that you found your room spacious, peaceful and comfortable, allowing you to enjoy a restful stay. We hope you also had the opportunity to make use of our leisure facilities, including the swimming pool, sauna and steam room, during your visit. Thank you once again for your feedback. We look forward to welcoming you back to Novotel London Paddington soon. Warm regards, Cassian Langdon Assistant Front Office Manager

Dear Guest, Thank you for your wonderful review and for rating your stay so highly. We are delighted to hear that our team was able to accommodate you following your early arrival from Heathrow and that arranging access to a shower and an early room helped make the start of your stay more comfortable. Your kind comments regarding our helpful and accommodating staff, the cleanliness of the hotel, and the quiet atmosphere are greatly appreciated. Thank you also for bringing the issue with the lift buttons to our attention. I apologise for the inconvenience this caused, particularly as you were staying on the 7th floor. Please be assured that this has been addressed with our maintenance team. We are also pleased that you enjoyed the chilled water stations available on each floor. We also hope you had the opportunity to make use of our leisure facilities, including the swimming pool, sauna and steam room, during your stay. Thank you for your feedback regarding your booking experience. Whilst we are pleased to hear that you found value in booking through the ALL App, I am sorry for the inconvenience caused by the duplicate booking issue, although I am glad it was resolved promptly. We look forward to welcoming you back to Novotel London Paddington in the near future. Warm regards, Cassian Langdon Assistant Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our pool area and that, overall, you had a pleasant stay. It is always rewarding to know that our leisure facilities, including the swimming pool, sauna and steam room, contributed positively to our guests' experience. However, I am sorry to learn that the refurbishment works impacted your comfort and that the noise caused you to leave your room earlier than planned. Whilst we are undertaking these improvements to enhance the hotel for our guests, we appreciate that this can occasionally cause disruption, and I apologise for any inconvenience experienced during your stay. Thank you once again for your understanding and valuable feedback. We hope to have the opportunity to welcome you back once the works are complete and provide an even more enjoyable experience. Warm regards, Cassian Langdon Assistant Front Office Manager

Dear Guest, Thank you for your fantastic review and for awarding us a perfect score. We are delighted to hear that you and your family had such an enjoyable stay with us. It is wonderful to know that you appreciated our location, refurbished room, comfortable bed, and the ease of both check-in and check-out. We are especially pleased that your children enjoyed the swimming pool after a busy day exploring London. Thank you also for highlighting the excellent service you received from Jyoti. I will be delighted to share your kind comments with her. Whilst I am sorry that your initial enquiry regarding room types was not handled as well as it should have been, I am pleased that Jyoti was able to assist and ensure a positive outcome. We truly appreciate your feedback and are thrilled to know that you wished you could have stayed longer. We look forward to welcoming you and your family back to Novotel London Paddington very soon. Warm regards, Cassian Langdon Assistant Front Office Manager

Dear Guest, Thank you for your fantastic review and for awarding us a perfect score. We are delighted to hear that you enjoyed our convenient location, comfortable and clean room, and our breakfast buffet. It is especially pleasing to know that you found your stay outstanding and that our team helped make your visit even more enjoyable with their warm and pleasant service. We hope you also had the opportunity to enjoy our leisure facilities, including the swimming pool, sauna and steam room, during your stay. Thank you once again for your kind feedback. We look forward to welcoming you back to Novotel London Paddington soon. Warm regards, Cassian Langdon Assistant Front Office Manager

Dear Guest, Thank you for your wonderful review and for awarding us a perfect score. We are delighted to hear that you enjoyed our convenient location, excellent breakfast, and the warm hospitality provided by our team. Your comments about the hotel being well managed and maintained are greatly appreciated. It is especially rewarding to know that every team member you encountered, from Reception to Housekeeping, left such a positive impression through their professionalism and friendliness. I was also pleased to read your recognition of our receptionist on arrival, who made you feel welcome and provided a helpful and professional service. Your kind words will certainly be shared with the team. We hope you also had the opportunity to enjoy our leisure facilities, including the swimming pool, sauna and steam room, during your stay. Thank you once again for your generous feedback. We look forward to welcoming you back to Novotel London Paddington in the near future. Warm regards, Cassian Langdon Assistant Front Office Manager

Dear Guest, Thank you for your lovely review and for sharing your experience with us. We are delighted to hear that you enjoyed your stay and that Nicoletta helped make your wedding anniversary extra special. Your kind words regarding her warm welcome, the complimentary drink, and the thoughtful anniversary gesture will be shared with her personally. It is also wonderful to know that you appreciated our location near Little Venice, the convenient access to Paddington Station, and the atmosphere of our bar area. We are especially pleased that our team left such a positive impression. We hope you also had the opportunity to enjoy our leisure facilities, including the swimming pool, sauna and steam room, during your stay. Thank you once again for your feedback. We look forward to welcoming you back for another memorable visit. Warm regards, Cassian Langdon Assistant Front Office Manager

Dear Guest, Thank you for your wonderful review and for rating your stay so highly. We are delighted to hear that you enjoyed our spacious room, peaceful location and the convenience of being able to check in early. It is especially pleasing to know that our Reception team made a positive impression, and I will be sure to share your kind comments with the colleague who welcomed you. We are also pleased that you found the hotel quiet despite its proximity to the railway lines and that our location worked well for your visit. It is wonderful to know that you would choose to stay with us again. Thank you also for your feedback regarding sustainability. We appreciate your rating and recognise that there is always more we can do. As a hotel, we remain committed to reducing our environmental impact through a range of sustainability initiatives and will continue working to improve our efforts in this important area. We hope you also had the opportunity to enjoy our leisure facilities, including the swimming pool, sauna and steam room, during your stay. Thank you once again for your feedback. We look forward to welcoming you back to Novotel London Paddington soon. Warm regards, Cassian Langdon Assistant Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our quiet location over the weekend and appreciated the modern atmosphere of the hotel. It is especially pleasing to know that you felt warmly welcomed by our team. At the same time, I would like to sincerely apologise for the cleanliness issues you encountered in your room. The condition of the carpet, the used coffee capsule, and the slow-draining sink are certainly not reflective of the high standards we strive to maintain. Please be assured that your comments have been shared with our Housekeeping and Maintenance teams so that the appropriate follow-up actions can be taken and improvements made. Despite these shortcomings, I am pleased to learn that your overall experience was a positive one and that you would consider staying with us again. We truly value your constructive feedback, as it helps us enhance the experience we provide for all our guests. I also hope you had the opportunity to enjoy our leisure facilities, including the swimming pool, sauna and steam room, during your stay. Thank you once again for your review. We look forward to welcoming you back to the hotel and providing you with an even better experience on your next visit. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Guest, Thank you for your wonderful review and for awarding us a perfect score following your stay. We are delighted to hear that you enjoyed so many aspects of your visit, from our convenient location close to the train station to the warm welcome you received on arrival. It is particularly pleasing to know that you appreciated being able to relax during check-in, as well as the inviting atmosphere throughout the hotel. I am also pleased that you found your room spacious, clean and comfortable, with a bed that helped ensure a restful night's sleep. Your kind comments regarding the quality of the food and the friendliness of our team are greatly appreciated and will be shared with our colleagues, who work hard to create memorable experiences for our guests. It is wonderful to know that you were able to take advantage of our leisure facilities and enjoyed the swimming pool, steam room and gym during your stay. Thank you once again for your generous feedback. It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to London. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Guest, Thank you for your exceptional review and for awarding us full marks. We are delighted to hear that you enjoyed a perfect stay, from the speedy check-in and check-out experience to the cleanliness of the hotel, the helpfulness of our team, and the comfort of your room. It is especially rewarding to know that our location, just a short walk from Paddington Station with easy access to central London, added to the enjoyment of your family visit. Your comment that you "wouldn’t stay anywhere else whilst in London" is the highest compliment we could receive. We hope you also had the opportunity to enjoy our leisure facilities, including the swimming pool, sauna and steam room, during your stay. Thank you once again for your kind feedback. We look forward to welcoming you and your family back on your next visit to London. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our fantastic location in the heart of Little Venice and appreciated the cleanliness of the hotel, our modern facilities, and the exceptional service provided by our team. Your kind comments about our staff going above and beyond are greatly appreciated. Thank you also for your constructive feedback regarding the room size and layout. We understand that accommodation for more than two guests can feel compact, and we appreciate your observations. As part of our ongoing refurbishment programme, we continue to invest in enhancing our guest rooms and overall experience. We are pleased that you enjoyed our breakfast buffet and the wide variety on offer. We also hope you had the opportunity to make use of our leisure facilities, including the swimming pool, sauna and steam room, during your stay. Thank you once again for your review. We look forward to welcoming you back on your next visit to London. Warm regards, Cassian Langdon Assistant Front Office Manager