ibis Bengaluru City Centre 3 stars

Customer review rating (ALL Rating) 3.9/5 1,179 reviews

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ibis Bengaluru City Centre - Image 1
ibis Bengaluru City Centre - Image 2
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Plot No - 30, Rajaram Mohan Roy Road, Off Richmond Road 560027, 560027 Bengaluru, India

Description

Hotel extras

  • Prime location with easy access to business, commercial, and leisure hubs

  • Flexible breakfast served daily from 4:00 AM to 12:00 Noon

  • Upgrade your stay at check-in with exclusive dining, laundry, and beverage benefits

  • Unwind at KA01, rooftop bar & restaurant, with great food, signature drinks, and city views

  • Pet-friendly Hotel* nominal charge applicable

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Bengaluru City Centre

Plot No - 30, Rajaram Mohan Roy Road, Off Richmond Road 560027
560027 Bengaluru
India

GPS:12.967349, 77.593826

Telephone
Fax +91 80 4254 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE IT

Guests can enjoy the on-site multi-cuisine restaurant and bar, Spice it, and unwind over a drink and a quirky selection of bar bites. The restaurant serves Continental, Indian, and authentic regional cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,179 reviews

Customer review rating 2.0/5

Shivaraj A. Business - Confirmed reviews ALL

Dear Shivaraj A., Thank you for taking the time to share your feedback and for speaking with us personally regarding your recent stay. We truly appreciate your openness and are pleased that we had the opportunity to understand your experience in detail. We sincerely apologize for the inconvenience you faced due to the temporary water supply issue in your room during the late hours of the night. We understand that having to wait for the issue to be resolved after returning to the hotel was not the experience we intended to provide. Our Engineering team attended to the concern immediately, identified that the issue was caused by air trapped in the pipeline, and restored the water supply as quickly as possible. Please be assured that your feedback has been shared with the concerned team to help us prevent such occurrences in the future. We also appreciate your comments regarding the additional occupant charge. While our team followed the hotel's standard procedure of collecting the applicable charges at the time the additional guest checked in, we understand your preference to settle the amount during check-out. Your feedback has been noted and shared with the team as we continuously review our service approach to enhance the overall guest experience. At the same time, we are delighted to know that apart from these concerns, you had an enjoyable stay and that you appreciated our follow-up conversation. It was our pleasure to speak with you personally, and we sincerely thank you for your understanding and the opportunity to address your concerns. We truly value your feedback and look forward to welcoming you back to ibis Bengaluru City Centre. We are committed to providing you with a seamless, comfortable, and memorable stay on your next visit. Looking forward to serving you again soon! Best Regards, Irfan KHATRY General Manager

Customer review rating 4.5/5

Pandian E. Business - Confirmed reviews ALL

Dear Pandian E., Thank you for taking the time to share your detailed feedback. We are pleased to know that, overall, you had a pleasant stay with us. At the same time, please accept our sincere apologies for the inconvenience you experienced with the water heater, air conditioning, and the maintenance issues in the bathroom. This is certainly not the experience we strive to provide, and we regret the discomfort these issues caused during your stay. Please be assured that your feedback has been shared with our Engineering and housekeeping teams for immediate inspection and corrective action. We appreciate you bringing the continuous water leak to our attention, as conserving water is a priority for us, and we will ensure this is addressed promptly. Your valuable feedback helps us improve our facilities and services, and we are grateful for your understanding. We sincerely hope you will give us another opportunity to welcome you back and provide you with a seamless and comfortable experience that reflects our usual standards of hospitality. Your comments are invaluable to us, and I assure you that they will be taken into consideration as we strive to enhance our facilities and services. We appreciate your kind suggestion to address these matters for the benefit of future guests. Looking forward to serving you again soon! Best Regards, Irfan KHATRY General Manager

Customer review rating 5.0/5

Pothumahanty V. V. R. P. Business - Confirmed reviews ALL

Dear Pothumahanty V. V. R. P., Thank you for your positive feedback. We are delighted to hear that you had a superb experience and enjoyed your stay. Your kind words motivate our team to continue providing excellent service. Looking forward to serving you again soon! Best Regards, Irfan KHATRY General Manager

Customer review rating 4.5/5

Anand D. Business - Confirmed reviews ALL

Dear Anand D., Thank you for your positive feedback regarding our rooms, reception, and breakfast menu. It is gratifying to know that you enjoyed your stay with us. We strive to provide excellent service and amenities to our guests. Looking forward to serving you again soon! Best Regards, Irfan KHATRY General Manager

Customer review rating 0.5/5

Sharib C. Business - Confirmed reviews ALL

Dear Sharib C., Thank you so much for your valuable feedback ! Please accept our sincerest apologies for not being able to provide you with the experience you had expected during your stay with us. We are truly sorry to learn that you found the food prices to be higher than anticipated. During your stay, our team had the opportunity to speak with you personally, understand your concerns, and, as a gesture of goodwill, offered a 25% discount on your dining bill. While we hoped this would help, we regret that we were unable to leave you with a more positive impression. Your valuable feedback is greatly appreciated and has been shared with the concerned team for careful review. Comments such as yours help us identify areas where we can improve and enhance the experience we provide to all our guests. Once again, we sincerely apologize for the inconvenience caused and thank you for taking the time to share your feedback. We truly hope you will give us another opportunity to welcome you back and provide you with the high standards of hospitality that we strive to deliver. Looking forward to serving you again soon! Best Regards, Irfan KHATRY General Manager

Other web-users rate our hotel

  • 581 reviews 9.6/10 Location
  • 1,386 reviews 6.8/10 Room
  • 2,983 reviews 9.1/10 Service
  • 53 reviews 7.8/10 WiFi
  • 794 reviews 8.2/10 Cleanliness
  • 443 reviews 2.4/10 Comfort
  • 402 reviews 8.4/10 Breakfast
  • 61 reviews 9.8/10 Bar

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