Adagio Access Paris Maisons-Alfort Aparthotel 1 star

Customer review rating (ALL Rating) 4.1/5 1,004 reviews

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13 Rue Eugene Renault, 94700 MAISONS ALFORT, France

Description

Hotel extras

  • Close to the Bois de Vincennes

  • 200 m from the subway

  • Private indoor parking

  • Reception: Monday-Friday: 24 hrs Saturday-Sunday: Closed from noon to 2pm

Our accommodation(s)

Hotel location

Adagio Access Paris Maisons-Alfort Aparthotel

13 Rue Eugene Renault
94700 MAISONS ALFORT
France

GPS:48.815179, 2.418897

Telephone
Fax +33 1 41 79 70 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

2 breakfasts

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,004 reviews

Customer review rating 1.5/5

Rebecca E. B. O. Friends - Confirmed reviews ALL

I believe that the cleaning service should be included in the overall price. I had to take my own trash and i didnt get any toilet paper. I dont have a problem cleaning after myself but , firstly, i was there to enjoy myself and secoundly, i dont leave in france so i dont know how things work when it comes to where i should throw the garbage. When I got there, the room was smelling really bad to the point that I had to open a window and after it was very cold in the room. The bedsheets were torn which is, in general a bad image to the whole room

Dear Ms. O., Thank you again for your detailed feedback. We would like to clarify a few points regarding the services offered in our aparthotel. As part of our concept, for stays of less than 8 nights, housekeeping service is not included in the rate and remains available as an optional paid service. This also applies to the change of bed linen and towels. These conditions are specified in our general terms and conditions of sale. However, essential items such as toilet paper, dishwashing liquid, shower gel, and garbage bags are available free of charge upon request at the reception. Our team is present 24/7 and always ready to assist, whether to provide additional supplies or to guide you during your stay. Regarding the odor you mentioned in your room, we are truly sorry for this inconvenience. We would have gladly offered you an immediate solution, such as a room change or an intervention from our team. Unfortunately, we were not informed of this issue during your stay, which did not allow us to take action at the time. Please be assured that your comments have been shared with our teams to prevent such situations in the future and to improve the clarity of the information provided upon arrival. We sincerely hope to have the opportunity to regain your trust during a future stay. Kind regards, Sliman - Front Office Manager

Customer review rating 4.0/5

Wouter V. Friends - Confirmed reviews ALL

clean, and I liked the blackout curtains and the outside wooden shutters, the room got really dark at night. But the mattress has 2 protectors so it was quite warm, and the heating was set to 21c (I wanted it off), which the reception quickly fixed for me. It's located next to a busy street so there's plenty of heavy trucks and motorcycles, and the hotel is a bit noisy as well, seems like they don't use noise-dampening underfloor. I used wax earplugs and then it was OK.

Hello Wouter, Thank you very much for your detailed feedback. We’re glad you appreciated the cleanliness, the blackout curtains, and the wooden shutters. We also appreciate your comments regarding the mattress, heating, and noise—thank you for highlighting these points. We’re sorry that the check-in process didn’t fully explain the room facilities. We’ll make sure our team gives clearer guidance on using the heating, shutters, and lighting in the future to improve our guests’ comfort from the start. Your feedback is very valuable and helps us enhance our service. We hope to welcome you again to Aparthotel Adagio Access Paris Maisons-Alfort and provide an even better experience. Best regards, Sliman - Chef de Réception

Customer review rating 3.5/5

Stephan A. C. Families - Confirmed reviews ALL

Correct RAS.

Bonjour Monsieur C., Merci d’avoir pris le temps de partager votre retour suite à votre séjour. Nous sommes heureux de constater que votre expérience a été globalement correcte et que vous avez apprécié certains aspects comme l’accueil, le check-in et le départ. Nous sommes en revanche désolés d’apprendre les difficultés rencontrées concernant la modification de votre réservation ainsi que votre ressenti sur la propreté et l’hébergement. Vos remarques ont bien été prises en compte et seront partagées avec nos équipes afin d’améliorer la qualité de nos prestations. Votre retour est précieux et nous permet de continuer à progresser au quotidien. Nous espérons avoir l’opportunité de vous accueillir de nouveau dans de meilleures conditions. Cordialement, Sliman - Chef de Réception

Customer review rating 3.5/5

Wesley V. B. D. O. Friends - Confirmed reviews ALL

At first, everything was fine, but on the very day we arrived at the hotel, the hot water stopped working, and I had to take a cold shower in the middle of the European winter. Shortly after, I discovered that I had been charged a deposit, even though I was never informed that this would be necessary—in fact, this was one of the reasons I chose this accommodation. The problem with the hot water persisted at other times as well; it was a terrible experience. Right at the end of our stay, I requested a late check-out as an Accor Silver member, but the time slot was very short—only until 4:00 p.m. At least they had luggage storage; having to take out the trash was another thing that bothered me as well. The bathroom heater didn’t work at all, and in the morning the temperature was very low.

Dear Mr. O., Thank you for taking the time to share your detailed feedback following your stay with us. I am truly sorry that your experience was impacted by several inconveniences, particularly regarding the hot water. Each of our apartments is equipped with an individual 50-liter hot water tank. This system provides a sufficient amount of hot water for standard use; however, once the tank is fully used, it requires approximately 45 minutes to refill and reheat. I also regret that the functioning of the deposit was not clearly communicated prior to your arrival. This information should indeed be shared in advance, and I understand your disappointment, especially as it influenced your booking decision. Concerning your late check-out request as an Accor Silver member, this benefit is indeed subject to availability. I am pleased that we were able to grant your request; however, as per the program conditions, the latest possible departure time is 4:00 p.m., which was offered to you. As for the concept of our aparthotel, including taking out the trash, I understand that this may not suit all guests, and I regret any inconvenience this may have caused during your stay. Despite these challenges, I am glad that you were able to make use of our luggage storage service. Your feedback is very valuable to us, and we sincerely hope to have the opportunity to welcome you again and provide you with a much more pleasant experience. Kind regards, Sliman - Front Office Manager

Customer review rating 2.0/5

Alec S. P. Couples - Confirmed reviews ALL

Well, where to start. Expected a certain level of establishment by booking a location from the All Accor Group. We’ve now learnt that isn’t true. Stained and dirty carpets in communal areas, corridor lights on short timers that went off as we approached our room at the far end of the corridor was our initial welcome. Room was beyond basic. No lighting in area with table so eating in semi darkness. Kitchen area had small stuck on under cupboard light as it’s only lighting that fell off each time you tried to plug the kettle in. Room was not totally clean, particularly the floor. Our feet got filthy walking from the bathroom to bed area. Bathroom was basic, and hot water ran out each day as second person showered. Had to ration water to keep it hot for both. Heating in bathroom supposedly on a timer switch, heater wasn’t fitted properly or had been knocked and damaged and the switch didn’t work properly. So sometimes wouldn’t work, other times struggled to switch it off. Wardrobe doors wouldn’t slide and half fell off when you tried to open them. So we had to just leave things in our bags instead. Windows were dirty, missing one net curtain, no way to secure them open for small amount of fresh air. Heating was inadequate and when temperatures outside dropped it got very cold in the room. They were fixed and non-adjustable. The whole place was shabby and felt like a hostel rather than anything else which is not what it is advertised as. Breakfast was the best they could do in the space but we gave up after 3rd day and bought elsewhere due to lack of variety and choice. The whole place needs a full refurbishment with improved lighting, flooring, bathrooms and kitchens. If it’s being run and sold to people as a place to stay longer term cheaply then that should be made clear to people looking for holiday accommodation. It was not what we expected. What a let down.

Dear Alec, Thank you for taking the time to share such a detailed review following your stay. We are sorry to read that your experience did not meet your expectations. We have carefully noted the points you mentioned regarding the condition of the room, cleanliness, equipment and breakfast, and these remarks have been shared with the relevant teams so that the necessary checks can be carried out. However, we are a little surprised by the extent of the issues described, as no concerns were reported to our reception during your 5-night stay. Our team is available 24/7 and would have gladly assisted you, checked the room or proposed a solution if anything had not met your expectations. For example, regarding the bathroom heater, it operates with a timer switch: once activated, it runs for a set period and then switches off automatically, which means it cannot be turned off manually during the cycle. Our team would of course have been happy to explain this if needed. Concerning the hot water, the apartments are equipped with 50-litre hot water tanks. Once the tank has been fully used, it requires approximately 45 minutes to heat up again before hot water is available once more. We also regret that you felt your ALL Silver status was not sufficiently recognized. Please note that certain benefits, such as the welcome drink, are not available in all aparthotel brands, which may explain this point. Your feedback remains important to us as it helps us continue improving the experience we provide to our guests. Kind regards, Sliman - Front Office Manager

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