Peppers The Hills Lodge 4.5 stars

Customer review rating (ALL Rating) 4.5/5 1,634 reviews

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Description

Hotel extras

  • Stylish and elegant boutique hotel, located in Sydney's north west

  • 97 fully refurbished hotel rooms and suites

  • Conferences and events for up to 200 guests

  • Superb facilities including day spa and outdoor swimming pool

  • Home to Nobles Restaurant, TripAdvisor's Number 1 restaurant in Norwest

Our accommodation(s)

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Hotel location

Peppers The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd
2154 CASTLE HILL
Australia

GPS:-33.730104, 150.973204

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOBLES RESTAURANT

Chef Kiki has designed a menu to cater for everyone including fine a la carte dining as well as something for regular travellers who feel like something more relaxed.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,634 reviews

Customer review rating 3.5/5

Melissa D. Solo - Confirmed reviews ALL

The staff were very friendly and polite. Room service and the food was hot and tasty. My only criticism was the mold in the shower which was in a lot of the tiles. The bathroom sink in Room 16 was cracked in a number of places quite badly. It really should be replaced.

Hi Melissa, Thank you for taking the time to share your feedback following your stay with us. We’re very pleased to hear you found our team friendly and polite, and that you enjoyed the room service and meals during your visit. We also appreciate you bringing the maintenance concerns in Room 16 to our attention. Please accept our apologies regarding the condition of the shower and cracked bathroom sink. Your comments have been shared with our maintenance team so these issues can be addressed promptly. Thank you again for your valued feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future. Kind Regards Fazleen Khan Front Office Manager

Customer review rating 4.0/5

Alison M. Families - Confirmed reviews ALL

This is a lovely place to stay. We had a family suite of 2 rooms and lounge. One room had a king bed, the other 2 single beds. The 2 single beds were placed in the room in such a way that the door could not be closed, it hit the bed and could go no further. The room was very small but we moved the other bed, the little table and then the offending bed so the door could be closed. If we'd had small children using the room it may not have been a problem but we had an extra adult, therefore the door needed to be closed. The lighting in the kitchen was dull - if we'd planned on cooking it may have been a problem but we ate in the restaurant which was lovely. Despite what I've said above, it is a beautiful place to stay.

Hi Alison, Thank you for taking the time to share your feedback following your stay with us. We’re so pleased to hear you enjoyed the overall experience and found The Hills Lodge to be a beautiful place to stay. It’s also wonderful to know you enjoyed dining in our restaurant. We do appreciate your comments regarding the room layout and kitchen lighting, and we’re sorry for the inconvenience caused during your stay. Your feedback is valuable and will certainly be shared with our team as we continually look for ways to improve our guest experience. Thank you again for your thoughtful review, and we hope to welcome you back again in the future. Kind Regards Fazleen Khan Front Office Manager

Customer review rating 5.0/5

Jason Z. Z. Z. Families - Confirmed reviews ALL

My family (with a young baby) stayed for 2 weeks at the hills lodge, and was extremely satisfied with the service provided by the team. The reception team (Darlene and Jess, for example) were so warm and pleasant to talk to, resolving minor issues in a timely and professional manner. The breakfast team (apologies, only recall Donna by name) were absolutely wonderful as well. Incredibly helpful and friendly with our requests, and definitely going above and beyond when needed. The housekeeping team (who we rarely met) were also great, and every evening we came back to a clean room, which was quite a nice feeling when looking after an infant all day! To reiterate, we had a fantastic experience with the whole Lodge team, including but not limited to the few names we could recall. We will absolutely consider staying here again next time!

Hi Jason, Thank you so much for your incredibly kind review. It was truly a pleasure to welcome you and your family to The Hills Lodge during your stay. We’re so pleased to hear that Darlene, Jess, Donna, and the wider team helped make your time with us comfortable and enjoyable — especially while travelling with a young baby. Your lovely comments about our reception, breakfast, and housekeeping teams will certainly be shared with them, as they’ll be delighted to know their care and efforts made a positive difference to your experience. We’re grateful you chose to stay with us for such an extended visit, and we would be absolutely thrilled to welcome you and your family back again in the future. Kind Regards, Fazleen Khan Front Office Manager

Customer review rating 4.5/5

Bev C. Couples - Confirmed reviews ALL

Lovely staff, room ready well before the advertised check in time which was wonderful for us. Short walk to the local Tavern for dinner, uncovered secure parking, clean comfortable room

Hi Bev, Thank you so much for your lovely review! We’re delighted to hear you enjoyed your stay with us and that our team helped make your arrival a smooth and welcoming one. We know how valuable an early check-in can be after travelling, so we’re pleased we could have your room ready ahead of time. It’s also wonderful to hear you found the room clean and comfortable, enjoyed the convenience of our secure parking, and were able to explore the local area and nearby tavern for dinner. We truly appreciate your kind words and hope to welcome you back again soon for another relaxing stay! Kind Regards Fazleen Khan Front Office Manager

Customer review rating 5.0/5

Helen B. Families - Confirmed reviews ALL

Very pleasant and restaurant is great

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind Regards, Fazleen Khan Front Office Manager

Other web-users rate our hotel

  • 284 reviews 8.8/10 Location
  • 901 reviews 8.5/10 Room
  • 900 reviews 8.9/10 Service
  • 43 reviews 1.9/10 WiFi
  • 454 reviews 8.8/10 Comfort
  • 375 reviews 7.6/10 Food
  • 357 reviews 8.9/10 Cleanliness
  • 292 reviews 7.8/10 Amenities

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